Road Safety Authority Ireland Recensioni 104

Terrible customer service. The guy was so rude and didn't even bother to find a solution to my query. Don't know how an inconsiderate person like this guy is there as a customer service.

Great experience in NDLS, Parkway S.C., Limerick today. Just one guy behind the counter and he couldn't have been more helpful. Fast and efficient. Thank you!

Why do the regional offices not speak with the central office. Surely in this technologically abundant era we should be able to expect that producing an original document in a regional office is the equivalent to producing it in the central office? What kind of backward decision-making is happening at the NDLS. This organisation is an embarrassment as a representative of the governments efforts to serve the Irish people. Get your heads out of the 19th century and get your act together. It doesn't take a huge amount of effort to provide a good service. So take the finger out and provide a good service, and stop the frustrating bureaucratic crap that you're currently pedaling, please - for the mental welfare of both staff and customers alike.

In the middle of renewing my licence the website crashed. Displays message "This website is currently undergoing scheduled maintenance". Who carries out scheduled maintenance on their website at lunchtime on Tuesday? FFS

They keep hanging up on you when they couldn't be bothered to fix your Query...

This has happened me numours times after been on hold for 45 minutes...

NDLS are a complete shambles

Management need to be sacked Immediately

The website is a joke, paid my fee for my test and I get an email to book my test and its trying to charge me again for my test. What's worse is you can never get through to there contact number and there's no way to email them. You go into centre in town and you been pushed back to the website. No wonder the ratings are so bad...

Nightmare from start to finish. I have just been refused a licence for the 2nd time in 2.5 months because my car licence was not ticked on medical and eyesight report, despite the fact that my car licence has another 6 years on it. I was renewing my bus licence. I am down €250 and wasted 2.5 months. Call centres are in India. I have made 8 very long calls to date. No one cares.

Terrible customer service actually no customer service- no point phoning or emailing no one takes any action. My daughter received an email detailing her learner licence would be processed noticing her name was incorrect she emailed and phoned NDLS outlining they had spelt her name wrong - nothing was done to correct her name and the card was sent with incorrect name. She immediately sent the card back on 3rd May as she was told to do- despite a number of calls and emails since then her card is still not printed or even in the post yet. The Customer service line is a joke no one takes any responsibility to ensure action is taken to rectify their mistake which unfortunately means my daughter has no learner licence to enable her to get insurance and lessons. Save your time do not bother to contact the NDLS it will make no difference except waste your time and money and leave you frustrated!

Sent away completed application to exchange UK licence 3 months ago. I am unable to drive the vehicle until the licence arrives and I get insurance. Being without the van has impeded my ability to find work, socialise, go food shopping, and all the other essential trips that need to be made. Called the customer service line to inquire about the status, was on hold for 45 minutes, then when I finally got through to a care agent, he hung up on me. Disgrace!

Want to do your theory test on NDLS? Via Proproctor? Don't...because they won't show up,even after you booked an appointment online and had your last 45 euro spent for a no show to an exam they did not show up to,and when you complain about it,they will hold you accountable for the loss of fee saying you should have contacted "technical support" to which by the way I already did and nowhere did they mentioned this if in case a "technological error" (on their part) happened...I contacted them via email because there was no phone number showing up for contact support anywhere,and on the same day of the theory test to which I waited for 1 hour and they still didn't show up,it's a scam,pure scam.

waiting on a customer care agent to answer my phone call even though a recorded voice says, "there are currently no other callers ahead of you" . Then the call is just stopped. This call has already cost me €30 and will probably cost me up to €60. I need to replace a lost drivers license and finding it impossible to get through to anyone!! Disgraceful!!

Shocking! Waiting on my new licence 9 months now still no sign of it. Was told would take 3 weeks! No commutation with them at all emails ingored till 5 weeks ago they said they were going to process it.....still no licence

If I could give a lower rating I would. The people in the centre are very rude and have zero customer training. In the Clonmel centre, they treat young people very poorly and it is widely known. Somehow our licence was issued with an incorrect spelling despite a number of forms being submitted with the correct spelling. We are now waiting 5 weeks for the mistake to be rectified and have to postpone a number of lessons as a result. This would all be a little bit easier if the person at the counter was not so rude.

Helping to renew licences for relatives who are left waiting ages on the phone, have no email, or public service cards. The NDLS is an absolute shambles especially as a license is a requirement in law. Why are they making it impossible to get a license online or by appointment?

I was having a very bad experience with NDLS DROGHEDA South Gate .it was a very rude lazy lady who worked in the first window in the right .I just want to ask for information about my driving licence And She wouldn’t even want to answer or help and no customers at all were there .It’s not the first time but that lady should be fired straight away as She is really in the wrong place ,To precise She is not Irish She is from east Europe.Hopefully Ndls will not recruit in the futur this kind of unprofessional employees.

Worst service I have ever seen. Every week I call them, waiting at least half an hour on the line. They answer with messages like diplomats !?!?!?, no clear answers are given. As if I ask from them to predict the weather for a year ahead - not to check in their system the status of my application. As if no one there wants to get any responsibility of what he/she doing... You can complain as much as you can - no body care. Its a same that such organization had such awful customer service and approach.

Absolute disgrace is not even close to describing this service !!!! To add to it, when you do eventually get somebody on the phone (email contact is ignored) they state the problem will be sorted....no such thing. Enter another half an hour on hold !

No learner permits for months, no updates, stuck on processing, we were told that they had system malfunctions. We were told to wait for confirmations, as everything was good from our side. But for how long? 4 more weeks? 8 more weeks? They avoided those questions. They did many mistakes, apologized, we understand, its COVID, we tried to be as polite as possible too. Support was staff was kind at most, we were too, but the time is out.
Should we stay polite and wait?
Or we start a legal investigation?
Wait and see.

Worst at customer service.
Paid 50€ To renew and went into the office to get my licence as thought would be easier. Girl wrote my email wrong by spelling ashling with Aisling which is not my name so I never got emails that I had to upload a utility bill.

my application was rejected which I didn’t get told until I rang in. And I was then told I was to blame for not giving my own email correct to them apparently.
Paid €50 online to reapply to see that I can’t use my new picture just taken a month ago but I have to use my 18 year old picture as they’re incapable of processing the other one just done a month ago.

Absolutely ridiculous show of service I want my new picture taken in November 2021 not my 18 year old one!

Please contact me to sort it out!

I am currently living abroad, my work takes me abroad often. My driving licence is out of date since 2020 and I tried to exchange my irish licence for a french one. However, this was refused as my Irish license is not in date and therefore, according to them, not valid. I need to sort this out with my own country first, I was told. I travelled home especially to do just this. I was honest and told the person in the ndls office that my irish address is not where Im currently living as Im currently working in France. In answer to this I was told in a very curt and agressive manner that, in that case, they could not renew my license. I explained my predicament and tried to press for some advice on how to resolve this situation but the reply was very curt and hostile and I was shunted out the door. I was told and I quote, " As you're living abroad you have lost your rights in Ireland ". Apparently I have also lost the right to be treated with respect. I was very shocked and saddened at the rudeness and lack of helpfulness. Coming home and finding myself being treated as such is very unpleasant.
I still do not lnow what I should do to get my license renewed and I do need to drive.
The information given was quite likely correct and I am not complaining about their refusal to renew my license. I am complaining however about the attitude of the person towards me and the complete lack of willlingness to help, reassure. I was made to feel as if I was purposely attempting to break the law and rob something from Ireland to which I had no right. It was a very unpleasant experience.