I brought a massage table and when it arrived the stitching was coming apart in a very small area and there were a couple of scratches on the wood panel. I contacted customer services and they have be... Leggi di più
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I can honestly say dealing with the team at Natural Living has been an absolute dream. I had very specific table requirements which I know made dealing with me tricky. Despite this Modesta and her tea... Leggi di più
I had a few questions regarding a massage table that I wanted answered before I purchased. I called Customer Services not really expecting much but was so pleasantly surprised by the friendly and inf... Leggi di più
Recently bought a desk. Initially purchase went smoothly and desk arrived swiftly (though a couple days after promised and in two separately deliveries, which was inconvenient) I’ve had a problem... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
UK No.1 Health Practitioner Store - for the largest range in the UK - buy online or call us today +443308285769
Informazioni di contatto
Natural House, 15 Dicker Mill, SG13 7AE, Hertford, Regno Unito
- 01992 472020
- info@naturalliving.co.uk
- www.naturalliving.co.uk
3,7
Nella media
56 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I brought a massage table and when it…
I brought a massage table and when it arrived the stitching was coming apart in a very small area and there were a couple of scratches on the wood panel. I contacted customer services and they have been brilliant. I was dealing with a lovely person called Billie who replaced the table immediately. They also checked in with me once the second table was delivered to make sure I was happy. I can't fault the service and will be back for other products.
13 giugno 2026
Non scritta su invito
Great experience
Great company delivered the item I ordered quickly. One of the accessories had a fault so I emailed asking for a replacement, I was replied to promptly and a spare part sent out right away. Couldn’t ask for more
31 marzo 2026
Non scritta su invito
Ordered an item almost 3 weeks ago
Ordered an item almost 3 weeks ago. It got delayed for absolutely no reason. They then tell me they can just refund me as they cannot find the item. So disappointed
5 marzo 2026
Non scritta su invito
Risposta di Natural Living
Hi Emily,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with this order.
Shortly after your order was dispatched, an unexpected issue arose affecting a number of shipments being processed through UK customs. As a result, several parcels, including yours, experienced delays while awaiting clearance.
During this time, we unfortunately did not receive a confirmed timeframe for when the parcels would be released. We tried our best to keep you updated as new information became available.
When you let us know that you were considering initiating a chargeback due to the delay, we wanted to resolve the situation as quickly and smoothly as possible and therefore offered and processed a full refund for you instead.
We completely understand how frustrating a delay like this can be, and apologise for the inconvenience it caused. Please know that experiences like this are very uncommon and not representative of the level of service we strive to provide.
If there is anything further you would like to discuss, please don’t hesitate to reach out. We are always here to help.
Muswell Hill is furtunate with professional and caring…
When you need professional and caring advice, Sandy is always at hand to help with all your needs. I feel very furtunate that we have this on our doorstep in Muswell Hill.
23 novembre 2025
Non scritta su invito
Bought a massage table
Bought a massage table, within the first year the frame started to snap and the covering started to pucker.
The team replaced covering which again lasted 9 months and has now split.
I requested a replacement covering which was refused stating it was wear and tear, really 9 months.
There is definitely a fault in the manufacturing process.
14 ottobre 2025
Non scritta su invito
Risposta di Natural Living
Dear Carl,
Thank you for taking the time to share your feedback.
Apologies for the issues you’ve experienced with your massage table. Your feedback has been taken very seriously, and our team is currently working closely with the manufacturer to review the concerns raised regarding both the frame and upholstery.
We are actively investigating the matter to determine the cause and the most appropriate resolution.
Thank you for bringing this to our attention and for giving us the opportunity to address it properly. Your feedback is invaluable in helping us maintain and improve the quality standards our customers expect.
Kindest regards,
Natural Living Team
Great massage table and an excellent…
Great massage table and an excellent price.
17 luglio 2025
Non scritta su invito
Beautiful Quality with First Class Customer Service
I can honestly say dealing with the team at Natural Living has been an absolute dream. I had very specific table requirements which I know made dealing with me tricky. Despite this Modesta and her team went over and beyond to provide me with the information on their products that would best suit me. The quality when the table arrived was first class and so beautifully made and finished. Thank you whole heartedly to Modesta for your patience and perseverance in finding me the right table for my professional needs.
1 agosto 2025
Non scritta su invito
Excellent!
Excellent support, excellent delivery and excellent product! Thanks
19 giugno 2025
Non scritta su invito
My order NEVER TURNED UP?!?!?!
I bought a massage bed from them and it never turned up its been close to 2 months with no contact what so ever. I have tried phoning, emailing and their online chat on the website. I am utterly appalled and would recommend to never buy anything from this company at all.
6 maggio 2025
Non scritta su invito
Risposta di Natural Living
Dear Reece,
Thank you for your feedback, and please accept our sincere apologies for the inconvenience and frustration caused by this situation. We fully understand how disappointing this experience must have been.
Please be assured that your concerns have been taken very seriously. We have made multiple attempts to contact you directly and have now escalated your refund request to the appropriate department for urgent resolution.
We are actively reviewing this matter internally to ensure it is fully resolved and to prevent a recurrence in the future.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Kindest regards,
Natural Living Team
Beware stains on bamboo rugs
Initially I was delighted with the two bamboo rugs I received. However I soon realised they were inappropriate for the kitchen and utility room. Even spilling water resulted in an unsightly bleached stain which was very visible.Pet stains were impossible to remove without taking the colour our of the rug..
It would have been helpful if this had been made clear before purchase.
28 aprile 2025
Non scritta su invito
Risposta di Natural Living
Dear Mrs. D Alexander,
Thank you very much for taking the time to leave a review, and for your thoughtful follow-up in recent correspondence.
We truly appreciate your honesty and your willingness to clarify the situation with us. As you’ve kindly confirmed, the review was posted in error and refers to a more recent rug purchase from another retailer, not to the bamboo rugs previously purchased from Natural Living.
While we no longer stock bamboo rugs, we’re pleased to hear that your initial experience with the ones we supplied some time ago was generally positive.
We’re currently staying in close contact with you regarding your active case with Trustpilot, and we’re grateful for your efforts to correct the review. We know your time is valuable, and we sincerely appreciate your openness and integrity throughout this process.
Please don’t hesitate to reach out if we can be of further assistance.
Kindest regards,
Natural Living Team
Arrived Quickly And Items Are Great…
Arrived Quickly And Items Are Great Quality!
25 aprile 2024
Non scritta su invito
Seller was able to resolve issues
Had an issue before in terms of the returns process but seller was nice enough to address my issues.
29 marzo 2024
Non scritta su invito
Risposta di Natural Living
Dear Angel,
Thank you for taking the time to share your feedback.
Our sincere apologies that the returns process has not been a positive experience for you.
Our team have reached out to you directly to make sure we get this resolved. We are also reviewing our policies to make sure the procedure for sending products back to our fulfilment centre is as easy as possible.
We value your business and hope to regain your trust by resolving this issue promptly and efficiently.
All the best,
Natural Living Support Team
Awful customer service
Awful customer service! I purchased a massage bed from them and the heated function has gone faulty, I first reached out to them in July and never received a response, I also sent them another email two days ago and still no response! There is no phone number to call them on either, this is the last thing I expected when purchasing an expensive massage bed!
11 settembre 2023
Non scritta su invito
Risposta di Natural Living
Dear Ka-Cie,
Thank you for taking the time to share your feedback about your recent inquiry regarding your massage bed. We sincerely apologize that your experience wasn't up to our usual standards.
We're committed to providing excellent service to all our customers, and we appreciate you bringing this to our attention. To help us resolve this issue quickly and effectively, I've sent you a follow-up email requesting some specific information.
Rest assured, we'll review your information and work on a solution as soon as possible. We value your business and hope to regain your trust by resolving this issue promptly and efficiently.
Kindest regards,
Natural Living Support Team
Such an amazing place to buy spa…
Such an amazing place to buy spa supplies! I strongly recommend this looking for spa supplies.
31 ottobre 2022
Non scritta su invito
Very happy with the customer service…
Very happy with the customer service and delivery of my hair product.
30 novembre 2022
Non scritta su invito
Natural Living is a great place to find…
Natural Living is a great place to find all things for health and massage practitioners!
30 novembre 2022
Non scritta su invito
Customer service was above and beyond…
Customer service was above and beyond helpful with all my questions about getting new Massagers
29 novembre 2022
Non scritta su invito
I was here for a Massage table
I was here for a Massage table, and I'm so glad I found Natural Living. Product Quality is amazing with generous prices.
28 novembre 2022
Non scritta su invito
Simple to order
Simple to order, quick to be delivered, & enhanced my day. All of the products I selected have also been nice up to now, from packaging to quality.
1 novembre 2022
Non scritta su invito
The convenience of buying from Natural…
The convenience of buying from Natural Living created it easy to buy specifically what I required. good customer service, responsive and friendly.
24 novembre 2022
Non scritta su invito
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