National Tyres and Autocare - Sheldon Recensioni 49

TrustScore 2 su 5

1,9

2335 Coventry Road, B26 3PG Sheldon, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Booked to have 2 New tyres fitted to my 2024 MG. Engineer turned up and after a couple of minutes said he had a problem couldn’t get valve caps off, so took the easy option and cut the valve off mak... Leggi di più

Valutata 5 stelle su 5

I booked and paid for my tyre on line and given a time slot to come on which was so much easier. Stuart fitted my tyre, he was so professional and nothing was too much trouble. The tyre was very reaso... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had slow puncture whilst driving down M6. Called lots of other suppliers but no one could help. Called National Tyres Sheldon Branch and spoke with Stuart. Stuart offered to help fix the puncture so I... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Booked car in for 10.30 am on Monday 16 th Jan 23. On arrival (10 mins early ) was told battery hadn’t arrived and was en route and that I would need to leave vehicle with them or wait for phone call... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Gommista
  2. Negozio di freni
  3. Centro revisioni per auto
  4. Riparazione e manutenzione auto
  5. Servizio auto
  6. Servizio di cambio dell'olio

Informazioni su National Tyres and Autocare - Sheldon

Scritti dall'azienda

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

49 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 1 stelle su 5

Booked to have 2 New tyres fitted .

Booked to have 2 New tyres fitted to my 2024 MG. Engineer turned up and after a couple of minutes said he had a problem couldn’t get valve caps off, so took the easy option and cut the valve off making the tpms system non functional. On closer inspection badly damaged all aoy rim. Now have a car which is technically illegal to drive. Have contacted customer service who basically not interested. I now need to replace at my cost. These people consider themselves to be Engineers. Very unhappy customer.

16 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

I had a problem with my exhaust and…

I had a problem with my exhaust and they’ve told me I needed the whole exhaust replaced from the car back onwards and they’ve just charged me £600 pound for a stock ford fiesta mk6 exhaust then I went around other places to get other things done and they’ve all said to change a exhaust £200 !!! They’ve ripped of a young driver while they’ve had the chance to do not go here

1 febbraio 2025
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Hello Dane,

Thanks for leaving a review.

We’re disappointed to hear about your recent experience, and we are committed to getting this resolved. We’re sorry we’ve not met the standards you’ve come to expect from us, and we’ll ensure we do better next time.

We ask that you update your review with your order number/booking reference or existing case reference number so we can reach out to you directly and get this resolved.

We hope to speak with you soon.

Valutata 1 stelle su 5

The worst customer service I’ve experienced in a long time

I booked a tyre to be fitted at 1 pm on Friday, to prepare for my MOT on Saturday. National Tyres confirmed the appointment for 1 pm and I paid extra for a premium fitting slot. I arrived for my appointment to be told that the tyre had not yet arrived, and they don’t expect to see it before Monday. No phone call, no advance warning, and they simply didn’t care. Told me my only option was for them to cancel the order.

I’m now struggling to find an alternative at such short notice and I’ve missed my MOT slot, wasting a further £45.

13 settembre 2024
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Hi Richard,

We are disappointed to hear that this experience fell short of your expectations. We strive to offer an excellent service every time so will use this feedback to improve for future. Your satisfaction is important to us, and we’re eager to have the chance to make it right.

To do this, we ask that you contact us, ensuring you include all details that will assist e.g. booking reference. This will enable us to work together towards a speedy resolution.

https://www.halfords.com/customer-services/contact-us/autocentres

We look forward to hearing from you. Thanks - Rupert

Valutata 5 stelle su 5

Birmingham Sheldon Branch Fantastic Service

Luke the store manager provided excellent service. The staff were all friendly and professional. My tyres were changed like in a formula one pit stop - super fast. Very happy with the price and service.

26 giugno 2023
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Valutata 5 stelle su 5

Ordering a tyre

This is just the order process - very easy and gives me the best price - tyre being obtained and will be fitted on the following day (hopefully)

31 maggio 2023
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Valutata 5 stelle su 5

The service here was simply fantastic!

The service here was simply fantastic!
I was on a long trip home and had a slow puncture caused by a screw and called this garage on route. They fitted me in and got me back on my travels in 20 mins ! It was an Arnold Clark company car, but they would have done it for anyone I am sure

12 maggio 2023
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Valutata 5 stelle su 5

Very Helpful Staff

Had slow puncture whilst driving down M6. Called lots of other suppliers but no one could help. Called National Tyres Sheldon Branch and spoke with Stuart. Stuart offered to help fix the puncture so I could continue journey to business meeting. Staff very helpful and fitted us in to repair tyre. Thanks to all at National Tyres Sheldon for helping.

12 maggio 2023
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Valutata 1 stelle su 5

Bought 3 Tyres with warranty and booked…

Bought 3 Tyres with warranty and booked wheel alignment at Sheldon branch, arrived on morning of booking to find they had no Tyres there for me and the only thing on his computer was the wheel alignment and Tyre warranty for 3 tyres and his ramp was broke so he couldn’t carry out the wheel alignment absolute joke

1 maggio 2023
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Hi Phil,

Thank you for taking the time to leave a review with us, we appreciate all feedback as it helps us improve our service in the future. I am sorry to hear your tyres were not ready when you arrived for your appointment.

We always pride ourselves on our high level of service so we are disappointed we did not meet your expectations on this occasion.

I will pass your feedback on to the relevant team.

Thanks, Ruth



Valutata 5 stelle su 5

Booked in for a brake check

Booked in for a brake check, was able to get an appointment the next day, dropped the car off before work, staff couldn't have been friendlier or more pleasant. Called me within half an hour with a quote, all done within a couple of hours. Called back to let me know when it was ready for collection. Really good, efficient service, very impressed!

8 maggio 2023
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your 5 Star Review.

Kind Regards

Robert

Valutata 5 stelle su 5

Luke and Stewart

Luke and Stewart, National Tyres thank you so much for fixing my car so urgently and helping me out of difficult situation. Customer service is outstanding. I will definitely recommend you. Very honest and great work.

20 gennaio 2023
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Saira Akhtar

Thank you for your review.

Kind Regards

Robert

Valutata 1 stelle su 5

Booked car in for 10.30 on Monday 16 th…

Booked car in for 10.30 am on Monday 16 th Jan 23. On arrival (10 mins early ) was told battery hadn’t arrived and was en route and that I would need to leave vehicle with them or wait for phone call when battery arrives. ( I did the latter) Not good enough I’m afraid , especially when you’re paying £142 for a battery and took the time to book a slot that couldn’t be serviced. Very poor indeed. PS the chap at the store was professional about it all, but that’s all… At 3.15 The guy at the shop phoned me as the battery arrived and fitted it as soon as I turned up. Thank you.

16 gennaio 2023
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear M Miller

Thank you for taking the time to make us aware of the problems you have recently experienced.

We are keen to look into this for you, could you please email details to customerservices@halfordsautocentres.co.uk.

We apologise for any inconvenience this may have caused.

Kind regards

Kate

Valutata 5 stelle su 5

I booked and paid for my tyre on line…

I booked and paid for my tyre on line and given a time slot to come on which was so much easier. Stuart fitted my tyre, he was so professional and nothing was too much trouble. The tyre was very reasonably priced. Really happy with the service I received and would highly recommend this centre. Will be going back in the future. Thank you 🙏

13 gennaio 2023
Non scritta su invito
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Sarah Johnson

Thank you for your review

Kind Regards

Robert

Valutata 5 stelle su 5

.excellent service

Great service. On-line was easy to use

10 dicembre 2022
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your review

Kind Regards

Robert

Valutata 5 stelle su 5

Easy to use website

Easy to use website. Was able the choose exactly the tyre size and brand I needed. Best price on line as well and also free fitting at work.

28 novembre 2022
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Customer

Thank you for your review

Kind Regards

Robert

Valutata 5 stelle su 5

East to use website

15 novembre 2022
Logo di National Tyres and Autocare - Sheldon

Risposta di National Tyres and Autocare - Sheldon

Dear Mick Ward

Thank you for your review.

We are pleased you like our website and glad you found it easy to use.

Kind Regards

Robert

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