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Valutata 5 stelle su 5

NASA have been an excellent service and their fast and efficient service to resolving matters has been greatly appreciated. The team are always happy to help and feels like they go above and beyond to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lauren made my onboarding super smooth and such a brilliant experience. All my queries were answered and in a professional and super efficient manner. I’ve also had fantastic experiences with other... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely hands down the best payrol company I have used, and I have been through a few!! The main issue was always around tax offset with expenses with previous companies , and they absolutely nai... Leggi di più

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Dettagli dell'azienda

  1. Servizio di buste paga

Informazioni fornite da varie fonti esterne

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

264 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(264)

26 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Terrible company - added a £240 a year charge after agreeing all charges for that service would be waived.

Terrible company - avoid! They sucker you in by waiving SIPP fees, then a few months later E-mailed to say they were going to charge me £20 every month, so £240 a year, for a service that was agreed would be free before I signed a contract with them. Had this been communicated, I would never have signed with them.

"You are correct that I agreed to waive this margin for you at the point of registration, however at no point did I confirm that this margin would be waived for the entirety of your assignment with us. " Very misleading and breach of contract - they clearly don't know what waiving a charge means.

6 gennaio 2026
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Risposta di Nasagroup

Good afternoon,
Thank you for your review.
Unfortunately, whilst we were able to offer the Private Pension service for free for as long as we could, due to the fact that this is an extra service and requires additional admin work we have decided to increase the cost, this covers the processing as well as compliance work involved. It is still a very competitive price and allows us to continue providing the service. We were able to offer the service for free for several months of employment for a lot of our contractors and gave one month’s notice to notify all of the change. I can confirm this is not a breach of contract, it is an increase in fees for an additional and optional service that several contractors have opted to add on.
I am sorry to hear that you do not agree with these changes, and I sincerely hope that you decide to continue using our services.
Kind regards
Marlena

Valutata 5 stelle su 5

NASA Group set the bar for everyone

NASA Group set the bar for client engagement and every service. HIGHLY recommend for Umbrella services. The team behind NASA Group are the best.

Every query answered quickly and thoroughly, for those moving from Outside IR35 to Inside IR35, there is no better choice. Well done NASA Group!!! Thank you so much for all your efforts! To the future!

24 dicembre 2025
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Risposta di Nasagroup

Thank you for the great review, Chris! I will be sure to pass your comments onto the rest of the team :) All the best!

Marlena

Valutata 5 stelle su 5

Very good service

Swapped out of running my own PSC for consultancy work to these guys. So happy with the choice - wasn't sure as I have had some shoddy experiences with umbrellas in the past, but these guys have been fast, friendly and efficient throughout and everything just works exactly as described. So much less faff that handling my own co. Well done NASA team

26 novembre 2025
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Risposta di Nasagroup

Hi Sam,

Thank you for your kind words, glad to know that your experience with us was smooth and hassle free, that's what we like to hear!

All the best
Marlena

Valutata 5 stelle su 5

Excellent Nasa Umbrella

I've been with Nasa Umbrella for 7+ years and they have been excellent throughout the time I've been with them. They have always been available to answer any queries, payments have been on-time and accurate. I can thoroughly recommend Nasa Umbrella as an excellent umbrella company.

17 novembre 2025
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Risposta di Nasagroup

Hi John,

Many thanks for your review, we appreciate the feedback and are very happy to hear this, I will pass your comments onto the rest of the team!

Marlena

Valutata 5 stelle su 5

Possitive

Very helpful, professional and quick service. Thanks Nasa

14 novembre 2025
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Risposta di Nasagroup

Hi Ripal, thank you for taking the time to leave your review, much appreciated!
Marlena

Valutata 5 stelle su 5

Very happy with NASA’s service

Very happy with NASA’s service, administration and responsiveness.

12 novembre 2025
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Risposta di Nasagroup

This is great to hear, thank you for the lovely feedback!

All the best
Marlena

Valutata 5 stelle su 5

Very professional

Very professional. Courteous. Always trying to be helpful. Well spoken. Confident that problems are going to get resolved.

30 ottobre 2025
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Risposta di Nasagroup

Hi Muhammad,
Thank you so much for the kind feedback, the team really appreciates this!
Jamie

Valutata 5 stelle su 5

I have had a great experience with Nasa

I have had a great experience with Nasa, they provide excellent support and are very quick to respond to questions about policies etc.

I would recommend them to anyone considering umbrella contract work.

9 ottobre 2025
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Risposta di Nasagroup

Hi Steve, thank you for the great review, much appreciated!
All the best
Marlena

Valutata 5 stelle su 5

First rate Umbrella company

First rate Umbrella company. Always very helpful and efficient. I have recommended them to friends who are equally as happy with them.

12 settembre 2025
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Risposta di Nasagroup

Hi Michael,

Many thanks for taking the time to leave a review, we are very glad to hear this, thank you for recommending us, it is much appreciated!

All the best

Marlena

Valutata 5 stelle su 5

Fantastic experience every time

I’ve used Nasa for a couple of contracts and they’ve been great. Super helpful, really responsive, and their customer service is spot on. If I ever need a contractor service provider again, they’ll be my first choice.

10 settembre 2025
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Risposta di Nasagroup

Thank you for your kind words Howie, wishing you all the best in your future endevors!
Marlena

Valutata 5 stelle su 5

hands down the best payrol…

Absolutely hands down the best payrol company I have used, and I have been through a few!!
The main issue was always around tax offset with expenses with previous companies , and they absolutely nailed this. I would say Nasa have saved me thousands just by doing this correctly.
I can't recommend them enough. Anyone reading this thinking of switching because they are sick of who they are with, for example Brookson one or Paysteam, then don't hesitate. NASA are heads and shoulders above the rest.

7 settembre 2025
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Risposta di Nasagroup

Hi Mel,
What a lovely review, thank you for taking the time to post! We are very glad you are happy with our service, and grateful for recommending us to others :)
I will pass your comments onto the rest of the team.
Take care!
Marlena

Valutata 5 stelle su 5

Excellent Umbrella Services – Highly Recommended!

I've been with NASA Umbrella Services for a few years now, and I can confidently say their support has been consistently outstanding. Their Payroll and Expenses team is top-notch — always professional, efficient, and approachable.

A special mention goes to Leah, who has been incredibly helpful whenever I’ve had a query or issue. Her quick responses and proactive approach to resolving matters have made a real difference.

If you're a contractor looking for reliable and responsive umbrella services, I would highly recommend NASA. Their team genuinely cares and makes the process smooth and stress-free.
Mohammad Sajjad

1 agosto 2025
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Risposta di Nasagroup

Hi Mohammad,

Thank you so much for your lovely review, I will be sure to pass your comments onto Leah, as well as the rest of the team!

All the best,
Marlena

Valutata 5 stelle su 5

Excellent support, friendly staff. Highly recommend.

Very impressed with the excellent support and insights from the Nasa team. I asked for help understanding my contract payroll and received a detailed analysis and breakdown. The team went above and beyond in this case! Also very happy with my overall experience with Nasa as an umbrella company, over the last two years.

1 giugno 2025
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Risposta di Nasagroup

Hi James,

We are very glad you are happy with your experience with us and great to hear that our team were helpful! Thank you for taking the time to leave your review, all the best :)
Marlena

Valutata 5 stelle su 5

Superb service - very highly recommended

NASA Group are superb and I've never had any issues at all. I'm always paid on time, expense claims are straightforward and they always respond very quickly to any questions.
I changed to NASA after a previous umbrella group proved to be absolutely terrible, and so this makes me appreciate NASA even more!
Highly recommended!!

22 luglio 2025
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Risposta di Nasagroup

Hi Neil,

We appreciate your feedback, that's great to hear. Wishing you all the best in the future endeavors!

Marlena

Valutata 5 stelle su 5

Nasa Group the best Umbrella Companylla company

I used Nasa Group for my payroll. I had bad experience with previous company for example keeping long time on the phone calls inspite of calling them so many times. Also solving the simple issue very late etc.
When I dealt with Nasa Group, it was amazing. The Nasa team took my enquiries very seriously and carefully no matter how simple the issue was. The team is very friendly and the special thing is that they always solved my issues quickly when contacted the team by email or on phone call and solved all my issues in friendly and professional way. I wish all the best to Nasa Group and their.
I highly recommend Nasa Group for their best service. Thanks.

Ayaz Rathor.

14 luglio 2025
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Risposta di Nasagroup

Hi Ayaz,

Thank you for your kind words, much appreciated!

I will pass your comments onto the rest of the team. All the best!

Marlena

Valutata 5 stelle su 5

Fantastic service and friendly staff

I have been using NASA for just over 3 years. I have now ended contracting and moved into perm work.

NASA made my life so easy. I never had an issue with pay in all my time with them.
If I had an issue NASA responded well under an hour and sometimes in minutes.

I cannot recommend this company enough for their services and protectiveness.

27 giugno 2025
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Risposta di Nasagroup

Hi James,
Thank you for taking the time to leave a lovely review. I will pass on your comments onto the rest of the team. Wishing you all the best!
Marlena

Valutata 5 stelle su 5

Very supportive and helpful

Hi. I get an excellent service staff member LV is very helpful and supportive
LV explains everything very patiently and helps us when we get stuck
That are always friendly and given my disability. Most importantly for us non judgmental

16 maggio 2025
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Risposta di Nasagroup

Hi Tony,

Many thanks for taking the time to leave your review. That is lovely to hear, I will be sure to pass your comments onto the member of the team mentioned.
Marlena

Valutata 1 stelle su 5

Avoid this company

A company that I had to deal with and regret ever signing up for. Consistently having issues with payments being made to me.

Processing March 25 payroll in April 25 resulted in 2 pay periods in April without being asked which resulted in tax problems and unhelpful at best. Purposely process payroll in wrong times and holds the SIPP payment for 3 months (in excess of £10K)

Complaints procedure doesn't do anything made for their own convenience.

Jamie pretends great but doesn't solve any problem at all.

13 maggio 2025
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Risposta di Nasagroup

Hi Adimulam,

Thank you for taking the time to leave your review. I am very sorry that you are dissatisfied with our services.
As an employer we must follow HMRC’s guidelines and report your earnings to HMRC the same day that funds are received. I understand that you were hoping to receive a payment in the previous tax year, however any funds received in this tax year must be processed in this tax year.

I appreciate the frustration, however I can confirm that the SIPP payments are processed to providers in line with our SIPP payment schedule, which has been put in place to make pension process as streamlined as possible. We do try our best to be as transparent as we can upon set up, and do advise to familiarise yourself with the schedule prior to agreeing to using our salary sacrifice service, it is however a voluntarily service that you are able to opt out of if required.

I am sorry to hear that you were not satisfied with the outcome of the complaints procedure. I can assure you that all payments processed through NASA Umbrella have been paid and reported correctly to HMRC.

Thank you,
Agnieszka

Valutata 5 stelle su 5

Would definitely consider using Nasa again

I was with Nasa for some years. Never been dissatisfied with the service and was always paid promptly. Whenever I had a question I could speak to someone by phone.

31 dicembre 2024
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Thank you for the lovely feedback Bob, all the best!
Marlena

Valutata 5 stelle su 5

10 out of 10

I have been with NASA for nearly 4 years, and have had a great experience with them. NASA are quick to respond to any queries and helped with pension set up etc. Jamie managed most of my queries and was very helpful!

20 gennaio 2025
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Risposta di Nasagroup

Hi Priya,

Thank you for a lovely review, I will let Jamie know. I'm sure he will be delighted to hear this :)

All the best
Marlena

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