The Fitter turned up within the allotted time schedule. He greeted me , explained what he was going to do, he was very approachable open to discussions explained what he needed and I directed him t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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No hesitation in recommending this company… the staff are lovely, & nothing is too much trouble. I love the organisation that goes on in the background from appointments, to quotes sent out like clock... Leggi di più
L'azienda ha risposto
The engineer turned up as agreed. He was pleasant and professional. He got on with the job. He explained that the boiler was working perfectly. All is good.
Cannot recommend M&R enough! Always great. Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di installazione gas
- Fornitore di boiler
- Installatore di impianti a gas
- Idraulico
- Servizio di riparazione radiatori
Scritti dall'azienda
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Informazioni di contatto
290 Chorley New Rd, BL6 5NY, Bolton, Regno Unito
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Eccellente
651 recensioni
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The engineer turned up as agreed.
The engineer turned up as agreed.
He was pleasant and professional.
He got on with the job. He explained that the boiler was working perfectly.
All is good.
21 aprile 2026
Great service
Great. The plumber turned up within the appointed time slot, as expected; he was prompt, courteous and did a great job.
15 aprile 2026
Professional as always
17 aprile 2026
Big job carried out quickly
Big job carried out quickly, efficiently and professionally. Wouldn’t expect anything less.
15 aprile 2026
Engineer arrived early and was polite…
Engineer arrived early and was polite and friendly. Completed our boiler service very efficiently.
Excellent customer service and very competitive prices. Would highly recommend M and R plumbing
14 aprile 2026
Was given a time of arrival.job was…
Was given a time of arrival.job was done quickly and with no mess.done by 2 pleasant lads
16 aprile 2026
Great Staff, Great Service
No hesitation in recommending this company… the staff are lovely, & nothing is too much trouble. I love the organisation that goes on in the background from appointments, to quotes sent out like clockwork and staff go out of there way! Highly recommend
15 aprile 2026
Risposta di mr-group.co.uk
Hi Clare
Thank you so much for the glowing review! We are thrilled to hear that you’ve had such a positive experience with our team. We take great pride in our organization and ensuring everything from quotes to appointments runs like clockwork, so it’s wonderful to know those efforts are noticed. We truly appreciate the recommendation!"
Kind regards The M&R team.
Excellent Service was had…
The service man and the apprentice were friendly and explained everything that they were doing. A minor part needs to be replaced, they took a photo of it and showed us the issue.
This is the third time that we have used the MR company, it will not be the last.
14 aprile 2026
Risposta di mr-group.co.uk
Hi David
It’s a pleasure to have worked with you again! Thank you for the 5-star review.
Transparency is a core value for us, so we’re glad the team could walk you through the process and show you exactly what was needed with the photos. It’s great to see our apprentice learning the ropes of excellent customer service alongside our experienced pros.
We look forward to being your "go-to" for the fourth visit and beyond!
Cheers,
Mick M&R.
Risposta di mr-group.co.uk
We truly appreciate you taking the time to leave such a kind review.
Delivering comprehensive information in a professional and efficient manner is exactly what we aim for, so it’s rewarding to hear we hit the mark for you. Thank you for choosing us, and please don’t hesitate to reach out if you need anything else!
No hesitation in recommending this…
No hesitation in recommending this Company. Great job done in a efficient and professional manner as always.
9 aprile 2026
Risposta di mr-group.co.uk
Hi Isobel
Thank you so much for the 5-star review! We truly appreciate you coming back to us. It’s wonderful to hear that we hit the mark again with our efficiency and professionalism.
Knowing we have your recommendation means the world to the team. We look forward to working with you again in the future!
Best regards,
The M&R Team
M&R Plumbing and Heating EXCELLENCE
The Fitter turned up within the allotted time schedule.
He greeted me , explained what he was going to do, he was very approachable open to discussions explained what he needed and I directed him to the supply's he required. As the work progressed I was kept informed of what he was doing, extremely polite always asked permission to enter room, even though I told him he had access and to go where and when he needed to.
Upon completion I was given a run through the manual and the controller.
Thanks Guy's
13 aprile 2026
Risposta di mr-group.co.uk
Hi Phillip
Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with our fitter.
At M&R Plumbing and Heating, we pride ourselves on being approachable and respectful of our customers' homes, so it’s wonderful to hear that his manners and communication stood out to you. We also believe that a job isn't finished until the customer feels 100% confident using their new system—I'm glad the walkthrough of the manual and controller was helpful!
We’ll be sure to pass your thanks along to the team.
Best regards,
The M&R Plumbing and Heating Team
Risposta di mr-group.co.uk
Hi Mrs Steel
Thank you for the 5-star review! We’re so glad to hear the job went smoothly for you. Providing a seamless, stress-free experience is always our goal at M&R Plumbing and Heating.
We appreciate your support and look forward to helping you again in the future!
Best regards,
The M&R Team
Came out the nxt day checked all my…
Came out the nxt day checked all my house .very helpfull very polite.good company to deal with
8 aprile 2026
Risposta di mr-group.co.uk
Hi Donna
Thank you so much for the 5-star review! We know how important it is to get things checked out quickly, so we’re glad we could get someone to you the very next day.
Being helpful and polite is just how we do things here at M&R Plumbing and Heating, and it’s great to know you felt well-supported. Thanks for the recommendation!
Best regards,
The M&R Team
Can’t fault them👍
9 aprile 2026
Risposta di mr-group.co.uk
Hi
Thanks so much for the 5-star review! "Can’t fault them" is exactly what we love to hear. 👍
We really appreciate the support and look forward to helping you out again whenever you need us!
Best regards,
The M&R Plumbing and Heating Team
Very impressed by the level of service…
Very impressed by the level of service and by the attention to detail shown by the engineers attending.
2 aprile 2026
Risposta di mr-group.co.uk
Hi
Thank you so much for the 5-star review! We’re thrilled to hear you were impressed with our level of service.
Our engineers take a lot of pride in their attention to detail, so it’s wonderful to know that their hard work was noticed. We’ll be sure to pass your kind words along to the team!
Best regards,
The M&R Plumbing and Heating Team
Risposta di mr-group.co.uk
Hi Joyce
Thank you for the 5-star review! We’re glad we could get your radiator fitted exactly as requested. "Work well done" is exactly what we aim for at M&R Plumbing and Heating.
We truly appreciate the recommendation and look forward to helping you again in the future!
Best regards,
The M&R Team
Boiler service…
Phoned up to book a boiler service.A few dates were offered.Liam turned up to do the service.He explained exactly what he was doing,and was very friendly with it.From phone call to service completion,first class.Highly recommended.
30 marzo 2026
Risposta di mr-group.co.uk
Hi Sharon
Thank you so much for the 5-star review! We are thrilled to hear you had a "first-class" experience from the very first phone call to the completion of your boiler service.
Liam is a great asset to our team, and I’ll be sure to pass your kind words along to him—he’ll be delighted to know his friendly and transparent approach made such a positive impression.
We truly appreciate the recommendation and look forward to seeing you again for your next service!
Best regards,
The M&R Plumbing and Heating Team
Our boiler isn’t fitted yet but…
It was an excellent service , and the staff that fitted the boiler made sure everywhere was kept clean and was very polite
31 marzo 2026
Risposta di mr-group.co.uk
Hi Deborah
Thank you for the 5-star review! We’re so glad to hear that you’ve had a great experience with us so far.
We put a lot of effort into making the lead-up to an installation as smooth as possible, and we can’t wait to get your new boiler fitted and running for you. If you have any questions before the big day, please don't hesitate to reach out!
Best regards,
Mick.
The M&R Plumbing and Heating Team
Risposta di mr-group.co.uk
Hi Marko
Thank you so much for the 5-star review! We love seeing the word "always"—it’s our goal to provide that same high level of service every single time you need us.
We truly appreciate your continued support of M&R Plumbing and Heating!
Best regards,
The M&R Team
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