Motor Fuel Group Recensioni 

Worst brand, worst customer service,visited Esso petrol station on 645 dunstable road for air top up, the machine did not work, the error message E1 kept popping up, when i rang Palak on the line asked me for proof of purchase to be emailed so MGF could refund the £1,5 they charged my card what a ridiculous request. Avoid MFG brand at all cost.

First time user of this car wash.
For a tenner i could've got the car washed from the outside but instead wanted to give it a go for the experiance.
The result wasn't too bad although it was £4 dearer as i first paid £12 which lasts 12 minutes; this wasn't enough as time goes so quick; then had to pay £2 for additional time (2mins), overall costing me £14.
Luckily i had my son to help out otherwise i wouldn't have had time to use the microfibre wash mitt to give the paint work a good clean. It would've just been the pressure washer if i was on my own.
The only criticism would be is to have a pause button to allow enough time scrub the car. Maybe 3 minutes of additional time so instead of 12 minutes customers should be given 15 minutes otherwise not worth the hassle.

I had to contact the Customer Service Dept regarding a problem with what I thought was a duplicate payment.They dealt with my query promptly,thoroughly and ,professionally and were courteous throughout .They made me feel like a very valued customer and kept me informed with every step of the proceedure.It turned out that the error was entirely my fault (and my Bank not being very efficient) so I had caused a lot of unnecessary work for them and even then they were very understanding .So to write this review is the least I can do to thank them for their time and patience and give credit where it's due..Very impressed.

Stopped to use the loos while my partner got a coffee. Men’s toilets were out of order so there was a queue. When I finally got in the cubicle it was the usual scenario of seats up and dribbles on the floor. It generally had an unkempt appearance and reminded me of the festival loo experience.

good morning
im extremely upset as again.the milton keynes charging point has taken my last £40..not only that it tried 3 times more to take £40 that wasnt there .
my husband , ex soldier tough guy rung me in tears ..
we had no more money on that card which we keep for electric.the machine did not work, didn't give any charge , then told him the app was down for maintance.
he called your helpline and was told try again.she just kept repeating try again.he explained it was our last £40...
she didn't care at all.
im a disabled lady , who needs a car to get out and needs my husband with me ,as my carer..im laying in bed awaiting his return , he goes for fuel when im safe in bed , before we go out.
im now £40 down , with no electric, we've had to borrow from our son..im going to be alone longer ..and ive still not got my money back.
im going to put a copy of this email on every review site I can find ..As this is the 2nd time we've had this , last time you took £80..i got my money back 3 days later.
your company makes interest while my money is in your bank .and I have no money to charge my car and get to an appointment.
I need my money back today and im going to talk to a solicitor , , if someone stole my card and stole my last money , it would be labelled as theft .
from a disgruntled upset disabled lady

​the email i sent them after the company this morning.
awful company .still have my money.
my husband has gone to a different ev with our sons £40.
we will never ever use mfg again we would rather sit indoors and not go out

Went in and filled up with petrol at this BP Filling Station in Ellon Aberdeenshire, gave the woman a £100.00 note, she said she had not seen a £100.00 note and thought it was a forgery, she was a foreigner and tried to tell me that this note was a forgery, Scotland has had £100.00 notes since 1727, other banks produces them in 1987 and in 2022. she kept on asking me if I could pay some other way, Cash is a legal way to pay anything in Scotland, then she said she had no change to pay me, she said she would contact a manager I think he was somewhere overseas, this went on for a while, then she finally went and brought out a large amount of £20.00 notes from the safe and gave me change, I have all this on my body camera. Will never use a BP filling station again as it looks like they only deal respectfully with foreigners
15th August 16.19.55

Terrible company. put £10 on the hand washer machine for my car and the machine was not working. I’ve contacted customer service 16 times via email and calls, and even with VIDEO evidence of the machine not working they are still refusing a refund!

Unfortunately you can’t put lower than one star … wish I’d read the repeated story in their reviews before attending ….
Ripped off at their car wash, paid £10 for platinum wash, hardly any foam , 2 short rinses and my Car is still visibly dirty , wheel trims still dirty , windscreen hardly clean at all, cobweb still on side mirror , bird dropping hardly even removed ….. customer care is absolutely appalling … even with photographic evidence their only response is that the car wash is working perfectly fine and they only make reference to the bird droppings and not the rest of the car still being and quote from their response; “We have now reviewed your concern with the site team. As part of the investigation, the team has advised that pigeon/bird droppings were visible on the bonnet before the car wash was used.” 🤣🤣🤣🤣🤣🤣🤣🤣 …. OMG wasn’t that the point of using a car wash 🤣🤣🤣🤣 I didn’t realise your car should be clean before using a car wash !!!! 🤣 I’m sure they missed out the cobweb was there before the carwash was used aswel 🤦🏽‍♀️ and I thought I was dumb for using their facility
I think that quote says it all really, they do not care they are not providing the service you are paying for, only taking your money for pointless service and there’s nothing you can do about it ….. avoid this company at all costs or it’s your pocket they are robbing in broad daylight. Best choice for my car from now on just pay a couple of pound more and a few extra minutes for a handwash, at least if they don’t clean it properly they will correct it or clean it again at no extra cost … lesson learned

Morrisons, Alderstone Rd, Livingston EH54 6GH
I bought fuel last night. My receipt shows I paid £26.65 for 16.46 litres @ £1.619 per litre.
This is 25p too much.
Just before I scanned my credit card, the guy on the counter pressed a button to do with a charity donation request. I thought he was clearing the message, but it seems he was agreeing to me paying even though I wasn't asked, and would have refused.
I'm pissed off at this.

Do not waste your money..
Paid £10 for top carwash totally missed back arch and rear screen took images and contacted customer services by email no response.
Go to a hand car wash instead.

Without doubt the most disgusting and disgraceful company I've ever dealt with, no star review and absolutely appalling customer care and service...thieves. Having paid for a car wash which did not work I asked for a refund only to be told there was nothing wrong with the car wash after their so called investigation, clearly I provided a bill but it would seem appropriate to them to insinuate customers lie. Never again would I use a Morrisons car wash or any other products by these thieves.

A problem with a petrol station payment was resolved satisfactorily.

I went car wash the area was clean also customer service very friendly
Thank you

There are 3 jet washers at Morrison's in Canterbury and none have been working on 2 separate visits this week

Had an issue with the Morrisons in Redruth as the cashier refused me my free can of monster. Complained to MFG and they had contacted Morrisons, who contacted the cashier and explained the situation, arranged training and then MFG sent me a £5 gift token. All this was sorted in 1 day. Excellent customer service

- Zero stars given if possible. My daughter was travelling home with her husband from a doctors appointment as she is really unwell with a kidney infection, and pregnant. Your station at the Barnetby Interchange - FS558 . DN20 0PA. They had to stop because she was so ill and her husband asked if they could have access for the toilet as she was ill . There is a toilet advertised on your website. They were met with a resounding no. Even when asked once again . The assistant in there was late 20’s/30’s, dark hair and square glasses . He just stood and watched them. This was on 28/7/26 at around 11pm . She was in agony and she still had almost an hour before she arrived home. I found out about this last night and I was disgusted. I looked on line and so many people have been treated disgustingly at this petrol station. I rang BP, they said they are a franchise, the company is MOTOR FUEL. I have rang them twice and been told that someone will get back to me. Silence. What an appalling way to treat people and to run a business. I see why there are so many complaints. You should train your staff better. Avoid at all costs

Kettering morrisons petrol station.
Gotta say when it mattered customer services stood up.
Long story short card payment didn't go through when bought fuel and a lottery ticket.
Realised about a week later when came up in banking app as declined.
Went back and paid next time in town.
All OK as far as I was concerned.
Then came letter saying had made off without paying. Notice to prosecute.
Rang up. Talked to a real person. Listened. Understood.
All sorted by Monday.
While k wouldn't wish the situation on anyone customer services really did their bit and addressed it.
100%

Went to use the screenwash in their forecourt in Waddon, Croydon. I paid £2.00 and received 0.50p credit on the machine. I paid £2.00 a further two times to see if it would work and each time only got 0.50p so it went up to £1.50 credit, allowing me to use the machine. I then went to use the screenwash, it had a 30 second countdown and while pulling the trigger on the nozzle nothing came out. The countdown ended and the machine reset. I contact them for a refund that I have yet to receive, they are trying to drag their feet by getting me to provide bank statements more than once, and to prove the transaction went through... they're on my bank statement!

Absolutely shocking experience. I paid across two brand-new jet wash machines. Both took my money, froze, and completely failed to work—not a single drop of water came out.

When I contacted customer service, they just lazily brushed me off, claiming "no faults were found" without even asking to see the video evidence of the failure I offered to provide. They are refusing to issue a refund.

This company is happy to take your money for services they don't deliver and then accuse you of lying when you ask for a refund. Absolutely disgraceful customer service. Avoid this site at all costs!

It looks like MFG are investigating heavily in AV chargers which you would think is a good thing. Unfortunately my experience has been that the charge frequency does not start and you are left frustrated wondering where you will find your next charge.