mydeposits Recensioni 

Case DPC07638811.1 has been stuck on the assessor stage for SEVENTY days despite the landlord having provided NO evidence in their favour.

I have tried multiple times to get into contact with mydeposits and have waited in phone lines for 2 hours only to not get through. This is completely unacceptable, and I have filed complaints through every possible channel. This case needs to be resolved imemdiately.

Since being 'Powered by Total Property', MyDeposits have gone from an excellent company to a very poor one. You used be able to call them and speak quickly to the representatives. Now, its generic email addresses that don't get responded to, web chat waits of over an hour, Call holding of 2 hours. Terrible.
NRLA should review their relationship with them and look for a more responsive partner.
Who has time to waste like this?

cant get into my account; chat says I am 72 in the queue and then logged me out for inactivity! it now says it is unavailable, and there is no contact telephone number

After years of using this website very successfully I am now tearing my hair out. The new system is horrendous and I cannot navigate my way around it at all. Awful.

Support email ignored but I see they reply quick enough on here in public; I emailed weeks ago as I was told to email to request some credits as compensation for the website failing to advise or link clear steps on the new cumbersome procedure of how to protect a deposit in the basket. I was on the phone for 1 hour 50 mins and also on hold on the live chat.

I was able to pay for and register the above deposit only after complicated instructions and an 8 page guide was sent to me, which has never been needed before.

I will wait for your response before deciding if I will protect my next wave of student deposits with you or another scheme.

Whilst it disappointedly took 57 mins to get thru the queuing system I eventually got to speak to Scottish Claire who was absolutely brilliant. She was a great listener to my issues, very patient, professional but friendly. She sorted out my fairly complicated problem & some additional stuff too. This person is a huge asset to your workforce but you need more telephone staff to help her out & improve the call waiting times of nearly an hour 👍

I have used MyDeposits.co.uk for many years. They have upgraded their website and completely messed it up . It is impossible to get through to anyone either on the phone or online chat to resolve any problems.
I am only posting this complaint in the hope it spurs someome into action to contact me to try and resolve the matter I have with a deposit.

I waited 2h20mins and NO answer to my call. I just had to hung up as the same music for such time made me sick.
I have problems to recover tenants deposit which would cover at least a small part of my lost of rent arrears and for a damaged property and stolen goods from my property.
Don’t ask to send you a direct message as I can not find the info where I should send. Please provided me with exact name I should search you .

Good afternoon,
I would like to thank Claire-Louise for here help and patience to guide me on the phone trough the request for the deposit.
The experience was made great trough Claire's helpfulness, patience and professionalism.
Regards
Werner Neumann

I'm having huge issues with up loading evidence on their website, it keeps timing out, and there is no option to save inputs- it's frustrating and timing consuming.
Trying to get a human on the phone (or a bot on their site for that matter is another issue)- i think they only have one call handler! I'm been waiting for over an hour then getting disconnected. I don't quote know why/how this is a government and NRLA backed scheme. It beggars belief- this has been going on for weeks now.

Lady I spoke to was absolutely amazing — genuinely one of the most helpful people I’ve ever dealt with. She made everything completely stress‑free and walked me through each step clearly and patiently. Outstanding customer service from start to finish. She 100% deserves all five stars.

Great Customer Service.
Many thanks to Clare-Louise who, with great patience and clarity, guided me the new process for registering deposits.

I have been with My deposit for many years but would move to another company. Their new system is rubbish you are hanging in the queue for hours and hours and also had issue with dispute on one of my property and even when provided all the information didn't get a favorable outcome. The staff are inexperience. Stay away from this company. Will be moving to another company asap.

Why change the format of the site which worked well for many years? Operating as a landlord is difficult enough with the new legislation. I wanted to correct an error on deposit amount which was noted very quickly after protecting. I could not get onto the chat so persevered with a call. Kept waiting for almost 90 minutes before speaking to a representative who fixed it in minutes.

If you insist on making changes, employ more staff to deal with the fallout.

Also, I note you give 30 days to protect errors so why can't an error such as ours not be corrected online?

Clare was incredibly helpful! I was struggling to navigate the new system and protect my deposit, but she guided me through the whole process step by step.

I had to attend a meeting and unfortunately had to cut the call short, but she kindly offered to call me back in an hour so we could continue. She did exactly that, and we managed to get everything completed.

Absolutely brilliant service — extremely helpful, friendly and clearly knew exactly what she was doing.

They have recently switched from mydeposits to totalproperty to handle tenant deposits. totalproperty are absolutely hopeless. A tenancy recently ended, house was trashed plus rent arrears £££££. Attempting to use the totalproperty portal was too difficult & trying to get live help from this agency was so hard I just gave up & just let the deposit go. After the house is renovated it will be listed with an agent & NOT with OpenRent who use totalproperty

You will wait for hours to speak to someone and when you do they willl be rude to you!

Benjamin was brilliant 🤩. Took a long time to get thru but worth the wait. Mydeposits always so helpful thank you !

Stuck in a fake queue for 4 hours to talk to chat support, "wait time 6 minutes" going on for 30 minutes so far.

The service assistant patiently understood my issue and quickly helped to resolve it, so 5 stars for it. However the wait time has been really long and hence I had to put 4 stars only.