Moor Hall Hotel & Spa Recensioni 

We visited Moor Hall Hotel and Spa yesterday around 6pm and left feeling let down.

From the moment we sat outside, it was impossible to ignore the swarm of wasps gathering near the bar steps. They were clearly attracted to spilt sugary liquid around wasp traps that hadn’t been cleaned up properly. Before our meals even arrived, a wasp flew into my partner’s wine and drowned. When I took the glass to the bar, I was told – quite abruptly – that “company policy” doesn’t allow them to replace drinks if a wasp lands in them. The barman suggested I take the next drink out with a beer mat to cover it. At no point when ordering drinks was I warned about the wasp problem or advised to cover glasses.

To make matters worse, no staff came to our table to take a food order, and we weren’t told there was no table service – we had to figure this out ourselves.

The food was hit and miss. While the salmon was excellent, the courgette spaghetti portion was tiny and Emma’s non-meat burger was very dry.

Other guests were clearly frustrated too, with one woman even suggesting to staff that peppermint plants could help repel the wasps.

The setting is lovely, but the experience was completely overshadowed by poor service and an obvious pest issue that staff seem unwilling to address.

Not the relaxing afternoon we had hoped for.

Beautiful location with stunning views and a little woodland trail. The ground floor of the hotel is luxurious and staff were lovely. The room was ok, the bed was hard and pillows not very comfy and there was no alternative choice in room. On a hot weekend, the small desk fan didn’t have much impact. You can get amazing tower fans that are quieter and have sleep settings which would be ideal. Shower water in morning also kept going cold for periods then came back through very very hot, i assume lots of people were showering and the system was struggling to cope.
Breakfast was good, parking spaces limited, bar prices rather high with limited choice (only Moonshine or Grey Goose vodka, the latter being over £7 a shot), quiet setting though and overall not too bad a stay for £180 a night twin.

We had afternoon tea here for my Dads 90th Birthday. 9 adults and 2 children. Everything was perfect. Booked through events team who discussed accessibility due to us needing wheelchair access, was nice that they asked rather than me having to raise the question. Warm welcome from staff, lovely spacious room. We could all talk to each other without intruding on other diners conversation. Staff were really friendly and didn’t rush us. Food was lovely and really good portion size. Child menu was well received. We all felt really comfortable and welcome. Highly recommend to anyone wanting a family celebration.

I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don't do such a room. I did extensive research to make sure I booked the correct room. I made sure it was in their own website. So to be told that room doesn’t exist like I am some idiot is extremely disappointing. I would have been understanding if they owned up to the mistake.
The double duluxe was so uncomfortable.
Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn't work to search on YouTube. I opened the curtains to the view of a fence! The room I originally booked had a lovely bay window. I'm actually shocked at this property after wanting to stay for a long time. I'm so disappointed.

In reply to the response below… if the correct room “king suite” that I booked was allocated to me then how come it had a double bed in it? It also has the bee wallpaper room and is listed on your website as a double deluxe?!

We needed to relax and unwind just the two of us. Instead of a spa stay we opted for a room with jacuzzi and room service instead of dinner in the restaurant. It was a very good decision! The room (188) was beautiful, clean, cosy and warm. Room service very efficient, delicious food. We had a truly relaxing, romantic stay.

The worst stay we have ever had anywhere, booked for myself and my wife for our 25th wedding anniversary, we booked a 4 poster bedroom, however that room was where they have there wedding venue, first of all we had to walk through the conservatory where the wedding was and then got to our room, all the rooms around us were for the wedding party, and at the side of there function room, the noise was horrendous and not all the guests had even arrived yet, they had a DJ BLASTING out tunes, spoke to reception who said we shouldn't have been put there right in the middle of a wedding party, she got the duty manager to speak to us and it got even worse, we explained it was a special night for us, but he wasn't interested and wouldn't do anything for us, he was rude and is attitude was horrible, he was arguing and turning away like he wasn't interested, so we recorded him on our phone and he knew that he was out of order and we had it on our phone, he tuck offence to that and told us to leave is hotel, we wanted to speak with the general manager, he told us we can't and leave now or he will call the police, he then called the police, and asked them to remove us from the hotel.
I am in my 50's, we own a business and was celebrating our 25th wedding anniversary, a present from our twp daughters, this manager treated us like muck, he was horrible and totally ruined our anniversary, we had travelled miles to stay there, had paid for the room, 3 course meal, breakfast, we got nothing and left an hour after arriving and was told by the duty manager that we won't be getting a refund, and they tuck a further £50 deposit on our card on arrival and that hasn't been refunded as well.
DO NOT book to stay here, my wife hasn't slept for the past two nights, horrendous experience.
Still waiting for our full refund

Strange to think you can tell someone's attitude from cctv,Angela tells us she has reviewed the cctv and the duty manager wasnt rude,if you cant take the feedback you will never improve, thats why there is so may negative comments/feedback, I have requested this so called cctv of me at the dj both, Angela has confirmed there isn't any, which we knew, the role of a chief Executive is to protect the brand no matter what, just like Paula Vennells chief executive of the post office, that's there role, I didn't expect you to take responsibility.
And as of today 10th Sept I still haven't received any refund.

I came to write a review as we have just arrived home after a 1 night stay at Moor Hall Hotel - AND I CANNOT UNDERSTAND ALL THE NEGATIVE REVIEWS ???

We book a wowcher 1 night stay after a lovely visit to Sutton Park (Sutton Coldfield) and an early morning stroll.

From the moment we arrived to the morning we checked out everything was Brilliant.

Part of the wowcher deal was a bottle of wine on arrival - we explained that we did not drink alchol and they provided some bottles of J2O into our room in an ice bucket for 3pm check in.

The twin room was very clean, fresh towels, all the tea/coffee you could need, biscuits and even some mint chocolates

The use of the hotel spa was also a bonus (included in the package) and that was great, the pool, the sauna, the steam room and not forgetting the Jacussi - we had a lovely relax ready to dine at 6pm (package included a 3 course menu) - the starter was amazing, both taste and presentation, the main course was again fresh, hot and very tasty and well presented, the sweet was also very, very yummee !! (special thanks to Eliane and Ruby, who waited and looked after us for the meal, polite, considerate and advice and nothing was too much trouble and University students - Good Luck)

Asked reception for a few more decaffinated coffee sachets which was brought swiftly to our room.

In the morning after a lovely nights sleep and a shower that was just right and easy to select the temperature, out for an early morning sunrise stroll around the grounds and woodland, with lots of bird and squirrel activity.

Into breakfast, the choice was amazing and the service attentive, plenty of choice and no rushing to get rid of you.

This is one of the better Hotels that we have stayed at around the UK with Wowcher / Groupon so we are NO MUGS when it comes to service and standards.

It is very strange though that so many are not happy with the Hotel ?

We would definately recommend staying here.

Thank you Moor House Hotel And Spa

Please do not waste you’re money. Took
My mother for her 80th. Was dreadful
No customer service. So dissatisfied hate leaving bad feed back. Was offers 50 Per cent off next visit. Would even pay a penny to go back really that awful. I may now add after the response from manager I was told of no family emergency at all my deaf mother had to sit on her own for half an hour Lady’s whom done treatment not a problem but stafff unable to help when asking what facial type it was then to have to park on afield as no parking to be blocked in by a stafff member we’re clearing stated not to cover entrance had to run around to bar area rot give reg in no apology given again my mom standing in a field so suggest Matt you do you’re research right was only told could get drink at spa machine not informed of any were else I told staff member I hadn’t been before why was this not told me This is a fact and to you’re reply appalled at management reply is why I put full description of treatment we had only good thing was the two ladies whom was polite and nice but not worth the money spent. Think the owner of moor hall needs a new manager. Even your staff needs training no comeback on why a member of staff could clearly block me in and not only my mom sitting alone because of so allied emergency I only heard of trust pilot Im not sure what training you required to be a manager but I am appalled I would like to go further with y compaint

Well where do I begin, room dusty toilet seat broken,hair on sandwich, staff don't give a damn wouldn't recommend going,kids throwing rocks who was at a wedding party,ladies who was on nxt tabe waited nearly an hour for a pizza which came out burnt its totally appalling, stay clear,not even worth 1 star

One night weekend stay. Staff were pleasant on arrival and told us where our room was etc.
when we got to our room which was ok. Maybe a little dated, apart from the bathroom which was lovely.
(We booked a room that said “small bed”. I thought that meant small bedroom….no you need to pay for a full size double). Anyway it was only one night so not a major issue.
However after settling in the base noise started, it was so loud that the room was vibrating. I called reception and we were told there was an event on in the function suite which would be on until 12. We didn’t have to ask and we were offered a new room on the other side of the hotel.
Our new room needed an upgrade, but the bed was bigger and we had everything we needed, so we’re happy with the swap and the peace and quiet.
Breakfast was good with plenty of friendly staff.
We also used the pool facilities, which were also v nice.
During breakfast we found two other rooms had been moved in the eve due to the noise issue.
The question is, if the hotel knows there is an issue and there is space why put guests in the noisy area??? If there are guests staying and attending the function allocate those rooms to them…it would save everyone a lot of hassle.
Overall we did have a good stay. Just the main niggle re the noise..

Terrible experience. Managers are about as rude as it gets, it’s that surreal it comes across as one of those prank to programmes, but no, the moor hotel is actually that bad, but don’t worry, if you complain no one will take you seriously and just deny everything and take it personally, save your money.

Food was overcooked, carvery was same food every night. Hot drinks were tepid and the hotel looked tired and not that clean. Tables were wet from drink spillage, chocolate all over carpet on second floor for days. Would not recommend this hotel. Disappointed stay.

Had an absolutely wonderful day in the spa 7th June 2023. Everything was perfect, Harriet is amazing, helpful, polite and nothing was too much trouble for her. Matt the spa manager came out for a chat to welcome us, and to say if we needed anything just ask.
The spa day was so relaxing and the massage was awesome, thank you Grace.
Have to say Matt and Harriet made everything perfect and they're a fantastic team.
My sister and I will return as soon as possible.
Thanks guys xx

The room was filthy – The carpet hadn’t been vacuumed, as made evident by the toenail clippings and other debris. The back of the toilet had months if not years of grime build up, and the inside of the fridge was filthy. The multitude of stains on the carpet and a large mark on the wall added to the effect.

When we complained to the receptionist, we believe she dealt with it reasonably, and she appeared to be visibly embarrassed. She sent for the deputy manager, who we hoped would resolve the situation.

Unfortunately the deputy manager was surly and unapologetic. He showed us an alternative room, which he claimed was one of their best. Unfortunately its carpet hadn’t been vacuumed either.

The deputy manager put pressure on us by giving us a time limit of 45 minutes to decide whether to take a room or a refund. This was extremely poor service considering we needed somewhere to stay in the area that night, and would most likely need to book somewhere else to eat too.

Extremely limited parking to boot.

Booked for special occasion (anniversary) spa day with treatments. This was in winter and the boiler for the pool was “broken” so the pool was freezing. This meant everyone was hogging the hot tub to stay warm. Going from cold water to hot eventually made me ill the following day.

A dispointing experience staying at this hotel. If you book through Booking.com access to the pool is an additional £10 per person. There was no mention of this hidden charge on the Booking.com listing. The hotel management are aware of this problem but have decided not to rectify this "error" on their Booking.com listing. I wonder why? Maybe because they can earn extra cash from unsuspecting guests.... When we tried to discuss this with management we were told it was booking.com's fault (which is not true) and were made to feel like second class guests. TBH I wished we had booked at Premier Inn down the road 1/2 the cost and a much better customer experience.

we arrived early, carparking great, we went for lunch no where to be seated after asking a couple of times eventually got really nice spot by the fire, could not check in till 3 ok can understand that, our room was very cold complained to reception no-one arrived, our facials were booked for 5pm did not even have time to use the spa! ala carte food was lovely, went into bar for drinks that's when the fun started the fire alarms went off, staff did not seem to know what to do when it went onto continuous we were all evacuated no fire Marshalls to send us to a safe spot, 10mins allowed back in apparently some girls were vaping! then it went off again not member of staff seem to know what to do again no fire Marshalls! we were all close to the doors so went back into the reception there was a family with small children sitting by the fire to keep warm ! how on earth were they allowed to be in building not knowing where the fire was ? why not let them sit a warm car away from the building? not 1 member of staff knew what to do if there was a real fire god help them, also there was no apology or given hot drinks as a goodwill gesture!
Next morning breakfast was a joke asked for tea we had 1 small pot between 2 the food was cold very limited selection !

WILL NEVER GO AGAIN OR EVEN RECOMMEND TO ANYONE !
What a waste of money .

The stuff of migraines. Far from the relaxing overnight 'spa stay' we'd booked.

My mum and I booked an overnight spa stay for Moor Hall through Wowcher about 6 weeks in advance. We had not been there before. The hotel contacted me less than 24 hours before we were due to check-in to advise that the pool and entire spa area would be closed the whole time we'd be there due to pool maintenence running on longer than expected. They only suggested the option of moving the whole stay to a different weekend, but my mum and I had booked time off work and would struggle to get our diaries to tie in for quite some weeks.

We were so looking forward to going away for a rest, we decided to stick to the original dates and do without the spa part- providing the hotel agreed to let us come back on another afternoon very soon so we could use the spa facilities. The hotel manager and also the spa manager both (rather reluctantly) agreed to allowing us to come back for 4 hours use of the spa with a complimentary cream tea beforehand- given it is a long way for us to make another trip back. We live minimum of 45 mins away.

So we went along for the overnight stay which was okay. The room was very tiny and pretty basic.
I had a massage as pre-booked which was nice enough although the massage oil used on me was borderline uncomfortably hot.
We enjoyed sitting in the lavish lounge area and walks around the grounds. The evening meal included in our stay was okay in the Country Kitchen, so was the breakfast. We went away feeling rested and looking forward to coming back 3 weeks later to enjoy some time in the pool. I was told by reception all the notes about us coming back were on their system....

When we returned three weeks later, we had a nightmare journey getting there after a hospital appointment, which had taken longer than expected. It was a stressful and long journey in bad traffic, so we were ready to relax with a cup of tea before going to the spa area. I explained about the background at reception and they eventually found the information and sent me to the bar for the complimentary cream tea.

'Laura ' dealt with us in bar area
She was hostile from word go. Very aloof, she treated us with distain almost as if we were scammers and were 'blagging' it ?! We did not feel at all welcome. She was cold and unfriendly. She was very confrontational in how she handled matter saying the hotel knew nothing about this spa and cream tea complimentary visit (even though I'd been through it all upon arrival with reception). She made me repeat myself multiple times and caused me to feel very anxious and frustrated. I'd been told it was all fine on their system when we checked out before, so I didn't have the correspondence on me.

She was not helpful and gave off the distinct vibe that we were 'trying it on' and we felt that she wanted us to leave!! Her treatment of us ruined the visit. I was still desperate for a cup of tea after the long, unpleasant journey battling through traffic to come back again, I did not expect (or need!) what felt like another battle on arrival! Awful start to what should have been a restful afternoon. The confusion and our treatment by that staff member gave me migraine and I actually got a bit tearful when asked to explain it all over again to the Manager who came over to us. I felt like my head was going to explode!

Reception must have made the Manager aware of the debacle and she said they wanted to make it up to us and that she would send me an email. That email never arrived.

We then went over to the pool area which was chaotic, loud and there were no chairs for my mum and I to sit and relax. Children were jumping into the pool. The changing room was basic like at school and my mum did not like having no changing cubicles.

We will stick to paying more by going to our usual destination for our future spa treat weekends. Moor Hall is not the place to go for a luxury, pampering stay with the seamless, friendly, customer friendly service that should go with it. Would not recommend.

Dear lord where to start!
upon arrival there was nowhere to park, we tried the extended parking and this was also full. we asked at reception where to park and we was sent to the staff car park. After checking to our room, we noticed the dressing gowns was very old and fraying, there was also no slippers (as described on website) we visited the spa. it was over crowed with couples walking out having waited a while.

Our meal was booked at 8pm and we arrived 15 minuets early, we was asked to wait as the previous group ran over. we didn't mind this, however it might have been better practice if we was guided to a bar to wait as apposed to just sitting in the lobby until 8:15pm, it's worth noting that it closed at 9pm.

The Meal (comedy gold)
we went up for the starters, the wife had a salad and I the soup. the soup was brought to me but I was informed they had run out of rolls and more had been put in. 10 minuets later I was given the roll but my soup was now cold.

we then went for our mains, there was no roast potatoes or Yorkshire puddings and all the options had clearly been sitting there for the entirety of the service duration. we was told that we could be given everything else and they would bring the rest out to us later. I asked the chef how long he needed to get everything sorted for the service and to offer a chance at rectifying the shambolic carvery, he stated five minuets, we all walked away and allowed the opportunity to amend the situation. eventually we was called back up. I was the first to the counter, the chef had only replaced the gammon & roast potatoes, there was still no Yorkshire puddings and I was invited to help myself to the veg. what did I find? little to no veg and what was there was in short supply and dried out as it had been there all service. my patience had now dried up more than their cabbage. I went and sat down with my gammon and sweetcorn, my wife didn't have anything and I had to leave my meal as it was terrible. there was no deserts left so that was us done. we was offered the A la carte menu as a way of compensation but the time was now pushing 8:50pm and with at least 75% of the restaurant also being offered the same we know we wouldn't be eating till at least 10pm

throughout the hotel they was advertising a Fawlty Towers weekend experience, we thought we arrived on the wrong date. We was offered a 50% reduction on our stay and also a 50% reduction on a return visit. that was swiftly denied as I will never return to this joke of a company. you can get a better meal from Toby carvery.

you get one star because the free bottle of water and biscuits in the room was a better meal and better service.

Booked Moor hall for husbands funeral reception, booked room and was told terrace outside would be available for guests to use exclusively, this was not the case, told private bar would be open for guests it was not. Buffet was not set up tea and coffee were not available when we arrived as it was promised. The room had a different name on it not my husbands which was confusing for guests When buffet came it was just piled on plates not any presentation at all and the selection of mini cakes just consisted of a pile of millionaire shortbreads flung on a tray. For the amount of cost per head I expected a lot better from the hotel and was and am very disappointed that the last thing I could do for my late husband was spoilt by the hotel who I think had either forgotten we were coming or someone had put wrong time or day in booking. It would have been nice for them to tell me what actually happened instead of saying, sorry it was not up to our usual standard, so when can you rely on their usual standard? They did refund half of the money for hire of the room and cream tea for myself and three others which we had on 24 September. The cream tea was excellent and the person in charge and staff that day were extremely good, if only it had been them on the day of my husband's Celebration of Life.