I love visiting Monc in Marleybone any time I am traveling to London from the US. The manager, Chris Forde is so great to work with. He’s very knowledgeable and helpful and a joy to talk to. I cher... Leggi di più
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Excellent service. Within a week the Monc team located and refurbished a replacement frame that was no longer part of their stock to replace my main pair of glasses when they broke.
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Fantastic !!! I was welcomed onto the stand at The Spirit of Christmas Fair, Sunday 9th November, by Chris the owner of MONC he stopped eating his lunch and spent a great amount of time telling me a... Leggi di più
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Everything - and I mean - EVERYTHING about Monc makes my heart and soul light up. From their impeccable, restrained contemporary brand codes, the artisanship, wealth of purpose and positive impact, p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At MONC we design, source and craft sunglasses and spectacles with a circular approach. Each frame is 100% handmade in Italy from bio-based acetate. Visit our award-winning store in Marylebone at 21 Chiltern and experience our reconsidered approach to optical retail. With a wide range of unisex eyewear, including custom and fully bespoke options, our expert team are here to help you find your perfect frame.
Informazioni di contatto
21 Chiltern Street, W1U 7PH, London, Regno Unito
- +442035321121
- info@monclondon.com
- www.monclondon.com
4,9
Eccellente
368 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent Experience
Overall an excellent experience. Felt comfortable upon walking in; Freddie was super friendly (despite being a Spurs fan haha) and helpful. As well, the glasses were excellent. A little pricey, but a quality product - well worth the investment. Very happy with my purchase.
18 dicembre 2023
Risposta di MONC
Hi Gregorio,
Thank you for taking the time to leave us such a positive review, its good to hear we are doing things right with the exception of Fred's choice of football team, unfortunately we cant get everything right!
It was a pleasure meeting you and hopefully you'll have the chance to visit us again in the future.
Kind regards
The MONC Team
Top glasses, top service.
Beautiful shop with a selection of elegant and classic high end glasses. The owner was very engaged, competent and helpful to chose & fit my selected sun glasses.
You are in the best hands here.
10 giugno 2023
Risposta di MONC
Good Morning Frank,
I just wanted to thank you for taking the time to leave us such a positive review, as a small business we love to hear we are doing things right.
It was a pleasure meeting you both and hopefully we will get to see you in store on your next visit to London!
Kind regards
The MONC Team
Great experience
The person who served me at the shop was very helpful
The products quality is great
Aftersale maintenance experience was good as well
This last visit was, if i recall, my third purchase from MONC. My final comment is not a deal breaker for me but more convenient for customers and would really be appreciated. Please please please provide hard cases!
9 dicembre 2023
Risposta di MONC
Good day Hamad,
Thank you for taking the time to leave us a review, we really do appreciate it and again, thank you for your continued support.
As a small business, we take all our customer feedback on board and you will be happy to hear that we are hard at work looking to produce a hard specs case and hopefully we will be sharing more about this in the coming months!
We look forward to seeing you in store again sometime soon.
All the best,
The MONC Team
I am pleased with Monc product and…
I am pleased with Monc product and service. I used to wear Warby Parker, and can tell a massive difference on the glasses quality. My friend described me upgrading my ‘reading glasses’ to ‘serious glasses’. :D
Also, service is impeccable. Both Freddie and Chris are professional and patient in making sure my glasses work well. Had a very pleasant experience with Monc! Recommend.
9 dicembre 2023
Risposta di MONC
Hi Vicky,
Thank you so much for taking the time to leave us such a positive and in-depth review, we really do appreciate it and we at MONC really do try to make each customers experience as perfect as possible.
I f theres anything else we can help with, please do let us know as we're here to help!
All the best,
The MONC Team
Amazing service quick delivery and well…
Amazing service quick delivery and well packaged. My son was so pleased with his present and such great quality too. Thank you.
30 novembre 2023
Risposta di MONC
Dear Mrs Harris,
Thank you so much for the feedback and what a great joy to hear your son loved his MONC sunglasses!
As always, we are here for any adjustments or lens updates he may need in the future.
All the best,
The MONC Team.
Monc delivers on all fronts
Monc delivers on all fronts - whether it's the superior quality of their eyewear, the eco-conscious credentials or the bespoke service from start to finish. Visiting a Monc store is always an enjoyable experience, with every detail considered which keeps me coming back time and time again.
4 settembre 2023
Non scritta su invito
Risposta di MONC
Hello Hugh,
Thank you so much for taking the time to leave us such an in-depth and positive review. We at MONC really do appreciate it.
We look forward to welcoming you back to store in the future.
All the best,
The MONC Team.
Amazing customer service
3 novembre 2023
Risposta di MONC
Hello Georgia,
Thank you for taking the time to leave us a review. We really do appreciate.
We hope to see you in store again in the future.
Kind regards ,
The MONC Team
Fanstastic personal service and focus on sustainability
Fanstastic personal service. Glasses look fabulous and I love that they are bio-acetate and the focus on keeping existing frames in good condition rather than disposable fashion. The lovely folk at Monc also refurbished my ancient (15+ years old!) spectacles for me and given them a whole new lease of life.
2 novembre 2023
Risposta di MONC
Hello Catherine,
It was a pleasure meeting you and we are happy we could help mend your vintage specs.
Hopefully we will see you back in store sometime in the future.
KInd regards,
The MONC Team.
The product is always interesting and…
The product is always interesting and made to a high standard. This is supported by a knowledgeable and friendly team
3 novembre 2023
Risposta di MONC
Dear Mr Lewis,
Thank you for taking the time to leave us a such a positive review and for your continued support.
As always, we are here for anything you might need help with.
All the best,
The MONC Team.
Monc’s eyewear is one of a kind
Monc’s eyewear is one of a kind! So are their staff. I was visiting London and Chris made sure I had everything I needed before I headed back to the states. Unfortunately, I broke one pair and I emailed Chris and he got the same glasses out to me(adjusted perfectly to my face) in less than a week. 10/10 for quality of glasses and customer service!
19 ottobre 2023
Risposta di MONC
Hello Ashleigh,
I just wanted to thank you personally for taking the time to write such a positive and in depth review.
It really does mean so much to us as a company to know that we are doing things right and that our customers are happy with how we do things.
It goes without saying, but if there is anything we can help with in the future, please don't hesitate in getting in touch.
All the best,
The MONC Team.
Faultless customer service.
1 novembre 2023
Risposta di MONC
Dear Elizabeth,
Thank you for your recent purchase and more importantly for taking the time to leave us such a positive review.
Hopefully we will see you in store at some point.
kind regards
The MONC Team
Very helpful staff
Very helpful staff. They fitted my sunglasses properly. I am very happy with the product
30 ottobre 2023
Risposta di MONC
Dear Vanessa,
Thank you so much for your review. i know the team at MONC really do appreciate reading that we are doing things right.
We hope to see you again sometime in store.
Kind regards
The MONC Team.
Chris was amazing
Chris was amazing, really helpful through the whole process of choosing a frame to the fitting.
Great service
28 ottobre 2023
Risposta di MONC
Hi Karen,
I can only say it was an absolute pleasure meeting you both and thank you both for your support.
As a small independent business, we really do appreciate it and we hope to see you both in store again in the future.
All the best,
The MONC Team.
Excellent service
21 ottobre 2023
Risposta di MONC
Hello David,
Thank you for leaving us a review and we hope to be able to help you in the future.
Kind Regards
The MONC Team
Excellent service and honest…
Excellent service and honest communication at all times. Lovely products too. Thank you. I wish your business every success
10 ottobre 2023
Risposta di MONC
Hello Penelope,
Thank you so much for taking the time to leave us such a positive review, please know we really do appreciate it and we hope to welcome you back to store sometime soon.
All the best,
The MONC Team
Great shop assistant!
8 ottobre 2023
Risposta di MONC
Hello Tomas,
Thank you for your kind words, i know it means alot to the entire team to know we are getting things right.
We hope to see you in store again sometime soon.
Kind regards
The MONC Team
Expert knowledge of store manager/owner.
7 ottobre 2023
Risposta di MONC
Dear Jon,
Thank you for taking the time to leave us such a lovely review. It really was a pleasure meeting you both and know we are here if theres anything we can help with in the future.
All the best,
The MONC Team
Risposta di MONC
Hello Brian,
Thank you for taking the time to leave us a review, as a small independent business, we really do appreciate it.
All the best,
The MONC Team
Great service and product
23 settembre 2023
Risposta di MONC
Hello Emmanouil,
It was a pleasure meeting you both and being able to help you find the perfect pair of MONC sunglasses.
Hopefully we will see you next time you're in London.
Kind regards,
The MONC Team
Simply The Best
Monc is simply the best. The sunglasses and frames are immaculate - they look, fit, and wear beautifully. The shop is beautiful and easy to shop. And the service is exemplary. Freddie and his team truly care about their product and the impact that they are making with sustainability and producing fewer, better pieces. 10/10 would recommend.
14 settembre 2023
Risposta di MONC
Hello Hanna,
Thank you for taking the time to leave us such a positive and in-depth review, it really does mean a-lot to the team to know we are doing things right.
If there is anything we can help with in the future, please do let us know as we are here to help.
All the bes,
The MONC Team
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