Absolutely Amazing company who know how to look after their customers . Had a little issue with my delivery / product . Jimaima Cataki ( 10/10 customer service ) Emailed me back promptly and explain... Leggi di più
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polski angielski Po otrzymaniu przesyłki odczekałem kilka dni .Musiałem znaleźć czas aby to zamontować .Niestety po odkęceniu mojej tablicy okazało się że rozstaw otworów nie pasuje do mojego au... Leggi di più
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Amazing company to deal with with exceptional staff.. the lovely Neive was so professional sorting out my order,keeping in touch with tracking numbers to assure me my products were "on the way" 5 sta... Leggi di più
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Very happy with my products also customer service at the best level. Had an issue with my order (my mistake) and the sales team agent sort my issue straight away! Placed my order in the late afternoon... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
MOGO UK has been providing Hackney Carriage and Private Hire Licensing Products as well as Personal Licences and other licensing equipment and consumables to Local Authorities and Taxi drivers for over 25 years and is one of the leading suppliers in the UK. MOGO UK is committed to providing both quality products and exceptional customer service to fully satisfy our customer's requirements. We conduct our business in an ethical manner enhancing a strong and close business relationship between ourselves, our customers and suppliers. We aim to meet or exceed customer requirements whilst continually improving the operation of our organisation at all levels. The MOGO ethos is to deliver quality products that provides a Licensing solution to Local Authorities and enhances the safety of the travelling public. Please also look at our new improved online shop which is aimed at providing a full list of fitting and display products and consumables specifically for Taxi drivers.
Informazioni di contatto
9 Springlakes Trading Estate, Deadbrook Lane, GU12 4UH, Aldershot, Regno Unito
- 01509 219633
- sales@mogo.co.uk
- www.mogo.co.uk
4,1
Molto buono
172 recensioni
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Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing customer service.
Called and spoke with a salesperson before ordering my bracket as was hoping to pay a little more for guaranteed next day delivery. Was informed to order the express delivery and that as it was early it would probably be here the next day, and it was.
Thank you ever so much for your amazing service.
25 marzo 2024
Risposta di Mogo
Thank you, Darren, for sharing your experience with our customer service and express delivery. We're delighted to know everything went smoothly and met your expectations. Your feedback is invaluable to us.
Risposta di Mogo
Thank you, Zahid, for your feedback on our service and fast delivery. We're happy to hear you were pleased with our service and look forward to serving you again.
The holes didn’t match with the holes…
The holes didn’t match with the holes for car so we had to extend it.
22 febbraio 2024
Risposta di Mogo
Thank you, Davood, for bringing this to our attention. We're sorry to hear about the issue with the hole alignment. Your feedback is crucial for us to improve, and we'll look into this matter.
Risposta di Mogo
Thank you, Ricardo, for your kind words about our quick and great service. We're glad to have met your expectations and appreciate your support.
Goods arrived quickly and we're fairly…
Goods arrived quickly and we're fairly priced.
20 febbraio 2024
Risposta di Mogo
Thank you, Bill, for your review on the quick delivery and fair pricing of our goods. We're pleased to know you found value in our products and service.
don’t refer to buy from this…seller Rear Bracket - For Square Licence
Please don’t refer to buy from this seller . I requested for support for some product exchange but they didn’t exchange it. Very poor product and very poor support.
I purchased for taxi Rear Bracket - For Square Licence and some screw not working and request for exchange but they didn’t exchange ,service lady emailed me buy new one . It’s unacceptable.
I’m not happy with customer service.
I suggest don’t buy it . Thanks
25 novembre 2023
Risposta di Mogo
We regret to hear about your dissatisfaction with your order, despite our efforts to resolve the situation amicably. It is disappointing that you felt a score of 1 star was deserved as upon reviewing your case, it's clear that our team acted in accordance with our return policy (which is accessible on our website), promptly issuing a full refund for the incorrectly purchased bracket once it was returned to us in December.
Additionally, we provided a set of FREE complimentary fittings to address the issue you encountered, despite the fitting process error being from your end, so we are unsure why you have said we provided poor support in your review?
Our commitment to customer satisfaction is evidenced by our provision of detailed fitting guides and documents, designed to assist customers in making informed purchases. It is unfortunate that these resources were overlooked by yourself in the purchasing process.
We believe our response was both fair and in line with our high standards of customer service. While we understand the outcome may not have been as expected, our actions reflect a sincere attempt to provide resolution and support.
Sincerely,
MOGO UK Customer Service Team
Great service thanks
6 febbraio 2024
Risposta di Mogo
Thank you for the kind review John. It means a lot to us.
Regards
The MOGO UK Team
Risposta di Mogo
We are pleased to hear you were happy with your Door Signs Robert and thank you for the kind 5 star review
Regards
The MOGO UK Team
Good product fits well but would…
Good product fits well but would suggest more improvement for the build quality .its very shaky when you close the boot .
22 gennaio 2024
Risposta di Mogo
Thank you for the kind review Mohammad
We will take your feedback on board, we are continuously looking to improve our service and product range.
Regards
The MOGO UK Team
Excellent company
Excellent company, easy to deal with a great products delivery on time
25 gennaio 2024
Risposta di Mogo
Thank you very much for the 5 star review Ibrar.
It means a lot to us.
Regards
The MOGO UK Team
Prompt delivery
15 gennaio 2024
Risposta di Mogo
Thank you for the review Steven.
We are pleased to hear you are happy with your prompt delivery.
Regards
The MOGO UK Team
Risposta di Mogo
We are pleased to hear you are happy with your order and thank you for the kind review.
Regards
The MOGO UK Team
Good service
19 dicembre 2023
Risposta di Mogo
Thank you for the review Munir.
Regards The MOGO UK Team
Quick delivery great product
6 novembre 2023
Risposta di Mogo
Thank you for the 5 star review Saleh, we are happy to hear you received your order promptly and are happy with the product.
Regards
The MOGO Team
Excellent service
22 ottobre 2023
Risposta di Mogo
Thank you for the kind review Mohammed, we are glad to hear we provided an excellent service.
Regards
The MOGO Team
They promise to deliver in two days
They promise to deliver in two days and they kept their promise and that product was very important for me
26 ottobre 2023
Risposta di Mogo
Thank you for the kind review and we are happy to hear you received your order when you needed it.
Regards
The MOGO Team
It was fast and nice!
24 ottobre 2023
Risposta di Mogo
Thank you for the 5-star review Robert.
Regards
The MOGO Team
Be sure about what you have ordered
As long as you know what you have ordered and are happy with the price you will be OK. I made the mistake of thinking I was ordering one pair of door signs. Even at that they were very expensive. I normally pay around £10 for the pair
However I had only ordered a single sign so I had to order a second one. So the pair were ferociously expensive. Very nice and a good item but the price##.
4x more than I've paid in the past
I know prices are rising but it was too much.
Just be sure of what you are ordering.
24 ottobre 2023
No free returns
I can’t fault the customer service. But I did not like that I had to pay for the return delivery. You should offer free returns delivery.
10 ottobre 2023
Risposta di Mogo
Dear Nisar Hussain,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you were satisfied with our customer service. However, we understand your concern regarding the return delivery costs. We're always looking for ways to improve our services, and your input is invaluable. We'll certainly consider offering free returns in the future to enhance our customer experience.
Best regards,
The MOGO UK Team
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