Moginie James - Roath Recensioni 

155
TrustScore 4.5 su 5

4,5

92 Albany Road, CF24 3RS Roath, GB


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Valutata 5 stelle su 5

Nicole was my estate agent who showed me around the property. She was thorough, professional and answered all my questions. I had a few more questions regarding the property, for which she was proacti... Leggi di più

Valutata 5 stelle su 5

I met Nicole for a viewing at one of Moginie James' properties to let and she was friendly and very helpful in answering all the questions I had, I would recommend.

Valutata 5 stelle su 5

We have used Moginies Roath office to tenant find for nearly 20yrs . The manner in which our most recent application was handled by Stefan was efficient and professional and and a credit to any off... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First class highly profession service ! My experience with Dylan Burberry from Mogine James has been absolutely first class in every respect . Dylan has been excellent at keeping in touch at... Leggi di più


Dettagli dell'azienda

  1. Agenzia immobiliare
  2. Investimenti immobiliari

Informazioni su Moginie James - Roath

Scritti dall'azienda

Founded in 2001, Moginie James is an award-winning estate and letting agent with three branches in Cardiff. Our expert team is passionate about property and our clients' needs are always at the heart of everything we do.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Moginie James customers can get everything they need under one roof.

FREE instant online valuation

Trusted by Cardiff for over 20 years

Scritti dall'azienda

Whether you're looking to sell or let, you can rely on Moginie James to get you there.

Informazioni di contatto

  • 92 Albany Road, CF24 3RS, Roath, Regno Unito

4,5

Eccellente

TrustScore 4.5 su 5

155 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,5

Tutte le recensioni

(155)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

I have just lost buying a flat through…

I have just lost buying a flat through Morgine James and was shocked to find I had to pay £80 for them to check my identity, I've never had this with any other agent and I've bought several house,
It's really a way to get you to sign up for legal services from Lifetime Legal.
THIS IS OUT OF ORDER NO OTHER ESTATE AGENT DOES THIS.
I checked with another estate agent who said it has to do money laundering checks, and to save them time they employ a company that charge £20! not £80
I would not have minded at £20
So if you lose a sale you thought you had maybe the purchaser refused to pay £80 like me
This is the second time I have had dealings with them the first time got very rude when they realised they would only get half commission on a sale as anothe estate agent actually made the sale.
I would never use them for buying selling or renting, total money grabbers

1 luglio 2025
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Risposta di Moginie James - Roath

Dear Graham Mcauley

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Great experience

Great experience, fast moving the paper works .

4 luglio 2025
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Risposta di Moginie James - Roath

Dear Fathima Nasim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Moginie James have been professional…

Moginie James have been professional and organised throughout the process of viewing and applying to rent one of their properties. Special thanks to Mercedes who worked with me throughout the process.

4 luglio 2025
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Risposta di Moginie James - Roath

Dear Eric Eagles

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valutata 4 stelle su 5

all round good experience

Excellent personal attention to my moving process. Had to chase a little bit more than I hoped but my experience with Bradley was great - very committed to helping me out.

11 giugno 2025
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Risposta di Moginie James - Roath

Dear Ella

We are very happy Bradley provided you with a positive customer experience.

Kind regards
Customer Care Team

Valutata 5 stelle su 5

Excellent experience with Brad

Excellent experience with Brad! He's doing his best to make customers happy. Very helpful person. Highly recommend.

10 giugno 2025
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Risposta di Moginie James - Roath

Dear Marcin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Brad a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

renting with Moginie James

We have been in correspondence with Mercedes in regards to letting a 3 bed property with Moginie James. Emailing back and forth with her has been a simple process with fast responses making the process a dream! Throughout the viewing of the property, Mercedes was transparent and explained all options fully - especially the residency scheme option!

3 giugno 2025
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Risposta di Moginie James - Roath

Dear Gemma Carlisle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

2 bedroom viewing and application process with Bradley

I was emailed details of a property and was able to arrange a viewing with Bradley the following morning. The property was everything we were looking for and Bradley quickly emailed me the following paperwork to begin the application process. Bradley was on time for our appointment and was very pleasant and professional throughout the whole experience. Thank you so much!

28 maggio 2025
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Risposta di Moginie James - Roath

Dear Kelly
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team


Valutata 5 stelle su 5

Polite and professional

We came in looking for a 2-3 bed property and were seen instantly and were given a list of properties within a few minutes. Bradley went through the available properties and was extremely knowledgeable on each one. He then organised a viewing for the same day at a time that suited us. He was great during the viewing as well, very polite and professional and answered all our questions! Too service from Bradley and the rest of the team

23 maggio 2025
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Risposta di Moginie James - Roath

Dear Adam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team


Valutata 5 stelle su 5

Stress-free, helpful experience!

Walked into the office on a weekend (after being stood up by a different estate agents) - spoke to Mercedes, and within minutes we had a property viewing arranged for the next week.

Went to the property viewing, absolutely perfect for myself and my partner to rent - got presented with plenty of helpful, relevant information. Mercedes was really helpful all throughout the viewing, and we got the application form for the property within a couple hours after the viewing.

Great estate agents, good communication and always happy to talk at their offices. Highly recommend for a stress-free experience!

23 maggio 2025
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Risposta di Moginie James - Roath

Dear Valentine

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team


Valutata 2 stelle su 5

I have just bought a house through…

I have just bought a house through Morgine James and was shocked to find I had to pay £80 for them to check my identity and get 3 months free legal cover (not really free then), I've never had this with any other agent and I've bought at least one house a year for the last 5yrs.
It's really a way to get you to sign up for legal services from Lifetime Legal.
THIS IS OUT OF ORDER NO OTHER ESTATE AGENT DOES THIS.
I was also told on viewing that the house would be empty on completion, as we got near that date I asked about the house being cleared and was told the seller has said it's being sold as seen. It was a corporate sale however it should have been made clear at the beginning of the sales process as the house was full of someone's stuff, as if they had just walked out the door and never came back.

26 febbraio 2025
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Risposta di Moginie James - Roath

Dear David



We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.



Kind regards

Customer Care Team

Valutata 5 stelle su 5

Recently had a few viewings with Mercedes

Recently had a few viewings with Mercedes which were great. The first two properties had a few issues but Mercedes was super patient with us and took us to view another property which was much more suited. Mercedes is knowledgable and informative about the properties and contract process which is great as we are students so not used to renting. Everyone we've spoken to in Moginie James has been absolutely lovely and happy to help. Overall been a very positive experience during a really stressful time for us!

4 marzo 2025
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Risposta di Moginie James - Roath

Dear Phoebe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Stressful time made easy!

Moginie James made a very stressful time of my life easy and smooth. The process of renting with them was one of the easier ones I've dealt with, and everyone was very helpful. During my viewing with Mercedes, she was very informative and helpful with any questions I had and any follow up enquiries I had she was prompt to answer and work out on my behalf. All in all, a happy experience with them!

10 febbraio 2025
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Risposta di Moginie James - Roath

Dear Cata

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Thank you Mercedes

Mercedes was very informative and lovely over the phone and in person! She answered all of our questions and was very helpful when viewing a house.
Thank you so much!!

21 febbraio 2025
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Risposta di Moginie James - Roath

Dear Milli

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Thank you Bradley!

Just wanted to say thank you to Bradley for showing me around a property, answering all my questions and explaining everything so clearly! Moginie James as well for making the process of applying to rent a property so smooth!

11 febbraio 2025
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Risposta di Moginie James - Roath

Dear Cheryl

Customer care is important to us so we really appreciate you taking the time to leave Bradley a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Our experience with Moginie James and Bradley our lettings agent

Me and my husband just started a residency with moginie James and the process was very smooth and convienient. I want to thank Bradley for helping us through every step from the day of viewing till the end,
for answering every question we had and making sure that we were on track with our applications. I highly recommend. Thank you so much.

2 gennaio 2025
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Risposta di Moginie James - Roath

Dear Nkoyo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bradley a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

We had the pleasure of meeting Mercedes…

We had the pleasure of meeting Mercedes today.
Very informative, helpful and could answer all our questions.

8 gennaio 2025
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Risposta di Moginie James - Roath

Dear Kelly
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Friendly and Professional

I had a good experience with the team. Bradley was very nice and friendly. He showed up early for the viewing and answered every question I had.

Highly recommended.

2 dicembre 2024
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Risposta di Moginie James - Roath

Dear Ndotenyin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bradley and the team a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

I would highly recommend!!

Extremely informative and friendly staff. Mercedes was very accommodating and quick to reply to any questions / our offer. They made a very stressful time seem simply and easy.

18 novembre 2024
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Risposta di Moginie James - Roath

Dear Claudia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

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