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Valutata 5 stelle su 5

I ordered an Acrowot kit and covering film around mid-day yesterday. The delivery driver arrived before 9.00 am this morning and handed me my parcel. (I was still in my pyjamas). That is top notc... Leggi di più

Valutata 5 stelle su 5

I have used many different model shops over the past 30 years but only discovered Model Shop Leeds a couple of months ago – I wish I had found the shop earlier. The website is very well set out and ea... Leggi di più

Valutata 5 stelle su 5

One of the very few real model shops remaining. I have to purchase by mail-order, but the service is always impeccable. Latest order was placed in the afternoon and arrived the next morning (well do... Leggi di più

Valutata 5 stelle su 5

Had a retract controller failed from new , MSL asked for return, within 5 days a replacement unit was delivered after obtaining a replacement from the kit distributor . Ordered parts for a different... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

109 recensioni

5 stelle
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3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Leeds Model Shop

I have dealt with Leeds Model Shop only on a few occasions but I have found them to be a great source of RC equipment. Recent bought 2200 lipo batteries at a great price and the delivery was very fast. I will be dealing with them again in the future.

16 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent & a trustworthy supplier

As with several previous orders this Spektrum Rx, after confirming it was actually in stock as their web site indicated (no other model shops seemed to have stock), was ordered, dispatched the same day & arrived the next day.
Excellent & a trustworthy supplier.

7 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

First class online shopping.

Just purchased the ROCHobby 1/12 scale Jeep from Model Shop Leeds and was highly delighted with fast turn around and delivery time in fact it's very impressive, also to mention the best price around. It's great to know that you can rely on this company for a great all round experience and a brilliant transaction.
5 Stars.

4 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

After a hiatus from the hobby for a few…

After a hiatus from the hobby for a few decades I recently ordered some hardware bits from what was my go to LMS in the 80's. Wow! Ordered online 3pm, given notice of despatch within an hour and received item following day lunchtime. Flying tomorrow.....result! Thanks guys.

27 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

No ethics to deal with customers

Went to return some items bought online. The guy straight away said this is rubbish and 💩, I'll not return.
He returns items or not that different thing. But he should speak with respect. His first sentence was shocking for me. He could have said this nicely that these items are opened and other's got scratch on them we can't return. Was it necessary to say that this is 💩 and rubbish?

if I was supposed to abuse your goodwill and take advantage of this, I would not tell you already on email that I have opened those two items. And I brought all those items along unopened ones just to show whether you can return or not.

24 maggio 2022
Non scritta su invito
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Risposta di Model Shop Leeds

Hi Bilal,

Sorry you feel that way but I stand with our last response and you did try to take advantage of us and our goodwill.

Let me write what actually happened and how you tried to deceive us. So when you tried this I rejected the entire return as we were acting outside our returns window by 2 months.

On the 5th of March you placed a click and collect order this was then collected on the 10th of March.

On the 8th of April you asked if you could return 4 items. 2x Hobbywing ESC's, 1x Overlander Motor and 1x ZTW ESC. We said this was fine as long as the items were completely unopened and as new. After a couple more emails you asked on the 11th of April if you could return unopened items, we said sure.

On the 25th of May you came into the shop to try to return all 4 items. The Hobbywing ESC packets were not only ripped open but the ESC itself was modified. The Overlander motor (opened) and ZTW ESC (unopened) were incredibly soiled and not in good resalable condition.

What got our back up is you tried to say this is how you received them and our tried to return the Hobbywing ESC's after we explicitly said no. Would you accept these items in the condition you returned them? I think not.

Yes compared the new in packet items you did try to palm some 2nd hand rubbish onto us and lie and deceive at the same time by saying "this is how I received it".

On this basis I we rejected the entire return as this was being done entirely on our goodwill, which you were attempting to take advantage of.

You will not get a very good reaction from anyone here when you fraudulently take advantage of us and will simply be shown the door.

Regards
MSL

Valutata 1 stelle su 5

Very poor customer care

Very poor customer care, item not received and when l called the member of staff laughed at me. He told me l would have to pay again. Also watch out for thier delivery charges. £6.95 postage for small tin of paint from Leeds to Hull.!!

7 ottobre 2021
Non scritta su invito
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Risposta di Model Shop Leeds

Hi Ray,

Sorry this is simply not true. You gave us the wrong address. We can only work with the information you give us for delivery. We were charged £11.40 for this coming back to us because you gave us the wrong address and the total order including shipping was £12.79 (£6.50 shipping). We would maybe make £1 on the spray can and have to sell an additional 12 cans to recover the shipping loss because you gave us the wrong address.

Valutata 5 stelle su 5

Excellent service!

Ordered Flight simulator yesterday afternoon. Arrived bang in the middle of the promised time-slot this morning. Up and running before lunch time today…. As always, excellent service. Thank you.

4 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Brilliant shop and after sales service.

I cannot rate this shop enough. Quick delivery of RC car and after sales help and support was brilliant. Will sorted issues we had even after the year warranty was up. Very understanding and Will replied to emails within 24 hours. We live in Scotland so would be easy to fob us off as we cannot pop into shop but this was definitely not the case. Please do not hesitate to buy from here especially if you are a beginners like ourselves. This will be our go to shop for anything our cars need.

Well done Model Shop Leeds keep up the great work and customer service.

8 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service once again.

Ordered a Propeller and prop adaptor yesterday, they both arrived today well packaged in a letterbox sized box. This is why this shop has such a good reputation.
C,Horsfall, Barton-on Humber.

22 giugno 2021
Non scritta su invito
Valutata 4 stelle su 5

Great model shop

I don't have adenoids big enough to break down a £2 unreasonable shipping cost. My deliveries from them incur a wholly unreasonable charge because "Inverness" is apparently an Island! HOWEVER they're a great company to deal with and deliver fast and quick, just don't order model boat propellers from them though -they don't know left from right

6 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

very bad

very bad, they wont answer their phone calls, they know you're ringing but refuse to answer the phone....so i had to buy model from Italy...i was after the PT-109 torpedo boat

14 dicembre 2020
Non scritta su invito
Logo di Model Shop Leeds

Risposta di Model Shop Leeds

Hi Mal,

As mentioned in the email (and the header on our website) our phone was off at this time as we were very busy in the shop and doing online orders. Had you just placed an order online we would have processed it very quickly. Did you call Italeri in Italy to order?

Valutata 5 stelle su 5

One of the Best !!!

Always have a good stock, are friendly and willing to help, and at probably the best prices in the country.

1 marzo 2019
Non scritta su invito
Logo di Model Shop Leeds

Risposta di Model Shop Leeds

Thanks Derek :)

Valutata 1 stelle su 5

I purchased via ebay from this company…

I purchased via ebay from this company and they sent the wrong item. I raised a case and as they did not respond to my message sent to them via ebay I called them and the guy on the phone who said his name was Bill was abrupt and down right rude and put the phone down on me.when I messaged them again via ebay and asked if they where rude to all there customers he did replay stating maybe he had been rude and apologise. NEVER AGAIN will I use this company and I wont be recommending them.

20 giugno 2018
Non scritta su invito
Valutata 5 stelle su 5

Best equipped model shop in ages and …

Best equipped model shop in ages and great service to go with it..
I have used them loads of times, postal orders always turn up following day, their knowledge is great.
Just don't turn up without checking on a Wednesday, they are CLOSED (only 186 miles return trip....)

5 luglio 2017
Non scritta su invito

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