My son and I went into Millets with a long DofE kit list and very little clue about what we actually needed! Chloe took us in hand and used her experience to steer us in the right direction and made r... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Extremely helpful with a camping list and helpful Chloe. Exceptional staff member. I. Caleb very helpful all e excellent staff
L'azienda ha risposto
I bought two pairs of socks from the Tunbridge Wells store, only to find that they hadn't taken off the security tag off one of the pairs. As there is no Millets near my home, I asked that a new pair... Leggi di più
L'azienda ha risposto
We visited the Tunbridge Wells store this weekend and were very impressed with the knowledge and helpfulness of the staff in helping my wife to select and try some walking boots. I would highly recomm... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
Informazioni su Millets - Tunbridge Wells
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
3/7 Camden Road, TN1 2PS, Tunbridge Wells, Regno Unito
- 01892 574891
5,0
Eccellente
475 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Millets - Tunbridge Wells
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Extremely helpful with a camping list…
Extremely helpful with a camping list and helpful Chloe. Exceptional staff member. I. Caleb very helpful all e excellent staff
6 maggio 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Risposta di Millets - Tunbridge Wells
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
DofE kit list shopping!
My son and I went into Millets with a long DofE kit list and very little clue about what we actually needed! Chloe took us in hand and used her experience to steer us in the right direction and made really good suggestions. I’m very grateful for her patience and common sense. Will definitely head straight there next time!
11 aprile 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
We visited the Tunbridge Wells store…
We visited the Tunbridge Wells store this weekend and were very impressed with the knowledge and helpfulness of the staff in helping my wife to select and try some walking boots. I would highly recommend Phoenix to who served us.
28 marzo 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great shop, amazing staff
Great shop had everything we needed to prepare for our daughter's d of e expedition.
We were served by Chloe who offered her assistance and advice in choosing a rucksack with full instructions and demonstration to our daughter on how to use it effectively! From here Chloe actually ended up going through our whole list with us guiding us every step of the way, so professional, passionate and friendly quite possibly the best customer service we have ever had in a shop so this 5*rating is for her well done Chloe!
22 marzo 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Caleb was very helpful and…
Caleb was very helpful and professional
19 febbraio 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Service was great
Service was great. Caleb was very diligent and determined to find the missing shoe to make the sale. I will certainly return to the Tunbridge Wells store when I need any further outdoor equipment. Well done Caleb.
26 gennaio 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
replacement waterproofs…
Went to Tunbridge Wells Branch for replacement waterproofs and was served by Chloe who was very knowledgeable and polite, she gave good advice on choice as well as how to look after clothing and boots
Thank you Chloe
18 gennaio 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent service from the Millets team…
Excellent service from the Millets team at Tunbridge Wells - friendly, knowledgeable, helpful - as our family of three bought walking boots.
3 gennaio 2026
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Returned hiking boots
I returned hiking boots after 12.5 months because they were leaking like a sieve - despite being treated and reproofed. The person behind the desk agreed fully that no hiking boots should do this after 12.5 months. Although they couldn't give me a refund, I was offered a full credit note (gift card) to spend in any of their shops or related shops. Overall, I felt this was fair. I thought I would have a battle to get anything, but was pleasantly surprised. Thumbs up for the branch in Tunbridge Wells and an understanding and helpful member of staff.
19 dicembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Chloe was amazing and very helpful
7 dicembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Olly served me and was very couteous…
Olly served me and was very couteous and helpful. He directed me to exactly what I needed and I left a very happy customer. Thank you Olly, you are a credit to your store. Kind regards, Gary
4 dicembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Olly was very friendly in helping fetch…
Olly was very friendly in helping fetch a couple of jacket sizes from the store room.... Not a pushy salesman
29 novembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very knowledgeable and gave great…
Very knowledgeable and gave great insight to products. Daisy is a credit to your business.
29 novembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great products at great prices and…
Great products at great prices and excellent customer service!
27 settembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Lovely staff great experience
My mum and I came in today looking for some bits and bobs for a charity hike we are prepping for and Chloe was super helpful - she was very knowledgable and provided a lot of useful input but was also just lovely and kind
2 settembre 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very knowledgeable about my walking…
Very knowledgeable about my walking boots and extremely helpful
Chloe and all the staff very helpful
9 agosto 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent help from Chloe with my…
Excellent help from Chloe with my walking boots, really warm and helpful and easy to choose! Will definitely be back!
29 luglio 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service from Sam at Tunbridge…
Excellent service from Sam at Tunbridge Wells store. Polite, helpful and very knowledgeable. Came away with a perfect first pair of walking boots!
15 luglio 2025
Non scritta su invito
Risposta di Millets - Tunbridge Wells
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.