Millets - Newquay Recensioni 

770
TrustScore 5 su 5

4,9

12-14 Bank Street, TR7 1JF Newquay, GB


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Valutata 4 stelle su 5

Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio

Informazioni su Millets - Newquay

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 12-14 Bank Street, TR7 1JF, Newquay, Regno Unito

  • 01637 808971

4,9

Eccellente

TrustScore 5 su 5

770 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(770)

5481 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Visited Newquay Millets today

Visited Newquay Millets today, super customer services, very knowledgeable and happily assisted us buying my son walking boots. Great service and experienced staff, thank you James

17 agosto 2024
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Risposta di Millets - Newquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

A good shopping experience

Rob was very helpful with helping us to select the right walking boots and camel water pack - and also reminding about the D of E reduction. A good shopping experience.

15 agosto 2024
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Risposta di Millets - Newquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Very helpful staff and honest opinions

Very helpful staff and honest opinions. Good advice aswell.

15 agosto 2024
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Risposta di Millets - Newquay

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Saved our holiday

Had to return a faulty gazebo bought from another Millets and the team at Newquay couldn’t have been more helpful. They made sure we could continue our holiday without any fuss.
Highly recommended!

12 agosto 2024
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Risposta di Millets - Newquay

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent customer service experience…

Excellent customer service experience with James. Our tent broke whilst camping and we had to boy a new one. James was really helpful and explained what would be best for us. Thanks James!

10 agosto 2024
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Risposta di Millets - Newquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valutata 5 stelle su 5

We received amazing service from James

We received amazing service from James, he helped us pick out a tent as ours was damaged at Boardmasters! He went above and beyond!! Thank you so much James!!

10 agosto 2024
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Risposta di Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent managers at Newquay store

The managers - both called Sarah, at Millets Newquay went far and beyond to provide us with a replacement for faulty beam for our Air 8 tent. They saved our holidays. Couldn’t be more grateful

29 luglio 2024
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Risposta di Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valutata 5 stelle su 5

Extremely knowledgeable and helpful…

Extremely knowledgeable and helpful staff.

I wanted to buy a pair on insoles and walked upto pay. A friendly staff member called Rob asked if I had tried them on, honestly as they were in packaging I didn't even know that was an option!

After going over to the shoe section and trying them on I discovered they weren't as suitable as I had once thought. Rob asked lots of questions and gave valuable feedback without any pressure of up selling. I felt my best interests were of focus as a pose to a higher ticket sale. We found a set that were much better and left very happy! This level of customer service is impeccable and will always opt for, and recommend, Newquay Millets. Many other similar stores in Newquay have non existent customer service, so this massively sets you guys apart! Thank you so much guys, and a shout out to James too who was super friendly 😁

7 agosto 2024
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Risposta di Millets - Newquay

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

James was very attentive and helpful…

James was very attentive and helpful when helping me choose the right tent for me. Went above and beyond.

Got a good variety to choose from.

5 agosto 2024
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Risposta di Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valutata 5 stelle su 5

Very helpful lady

The lady helped me to find what I was looking for and to find the best deal for the item. The staff have always been really helpful whenever I have been into the Newquay store. Thanks

2 agosto 2024
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Risposta di Millets - Newquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valutata 5 stelle su 5

James who served us was very helpful…

James who served us was very helpful nothing was too much trouble

3 agosto 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

Really helpful staff in the Newquay…

Really helpful staff in the Newquay store ,delivery arrived Really quickly.

4 agosto 2024
Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Valutata 5 stelle su 5

Great service from a lovely lady

Great service from a lovely lady, didn't catch her name tho, sorry. But she had blond hair and we spoke about camping on dartmoor and spending time on the beach.

1 agosto 2024
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Risposta di Millets - Newquay

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Great shoes and staff

Nice selection of hiking boots. James was very nice and helpful. Very welcoming place!

30 luglio 2024
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Risposta di Millets - Newquay

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

James was very helpful today

James was very helpful today, even price matched for us!! Lovely Welsh guy!

28 luglio 2024
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Risposta di Millets - Newquay

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valutata 5 stelle su 5

Absolutely brilliant service from both…

Absolutely brilliant service from both Sarah and Sue at the Newquay branch. We had issues with an air tent when we were on holiday in Cornwall. Sue went out her way to help us, checking all her own stock before searching for alternative stores that would have the item in stock. On our return home, I required a part for another tent that we have and that was not available to order online anywhere. Through our previous visit to the Newquay store I was aware that they had one in stock through the back. After contacting the store and speaking to Sarah, she kindly posted the item to the Glasgow store for me to collect. Absolutely exceptional customer service, I would highly recommend!!

24 luglio 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service , very helpful, Holly was lovely !

27 luglio 2024
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Risposta di Millets - Newquay

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valutata 5 stelle su 5

Hi Kayleigh

Hi Kayleigh

Thank you for helping me purchase the Peter Storm hiking pants. You did a great job in a busy shop and I was 100% happy with the experience. The pants arrived today and are perfect.

Derek 😊

15 luglio 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valutata 5 stelle su 5

Wanted to buy some hiking boots

Wanted to buy some hiking boots, nick was friendly knowledgeable and helpful! Great experience!

16 luglio 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Replacement tent

The attention given to us by Sarah at Millets in Newquay was outstanding
More than happy with the Zenobia 8 tent we purchased

7 luglio 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

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