Millercountrywide Recensioni 70

The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating.
Main criticisms:
1. Persuading us we could get a higher price than other agents were saying. An outlier is usually just that, we didn’t know better.
2. Losing sight of who they were working for. It felt they were acting for the buyer at almost every part of the process.
3. Interfering with the work of my solicitor. It was very unhelpful to find them acting as a back channel when my solicitor was dealing with the buyers’ lawyer.
4. Negotiating on behalf of the buyers, trying to persuade us to meet extra, unnecessary costs and go the extra mile to complete the sale.
Overall I really could not recommend Miller Countryside.

I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.

I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.

Terrible service
Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.

Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.

St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement.
The Lettings department is run by an intellectually challenged and somewhat ugly on the inside “leader”, they send threats of court action and emails designed to intimidate tenants in to complying with whatever arbitrary rules they decide to implement as and when they wish with no regard for actual contract / tenancy agreement law. And the unders just blindly follow instruction without questioning the orders making them look as uneducated as their line manager, exasperatingly embarrassing for a so called professional company.

Lucky for me, I’m not easily bullied and I also know about contract law but for people less astute this would be an impossible situation to live with.

LANDLORDS BEWARE! This review concerns Miller Countrywide Falmouth Branch but given our experience with Countrywide customer care it appears that the culture of the whole Countrywide franchise is rotten to the core.
We have been renting out property since 1998. After the small family firm, based in Falmouth, which we had been a client of for over a decade was taken over by a larger company, quality of their service deteriorated We decided to try Miller Countrywide Falmouth branch. Big mistake and the beginning of a nightmare lasting 12 months.
A junior member of staff asked us if we would be interested in an arrangement with Pendennis Shipyard, a company which I have the greatest respect for. They had a 12 month contract with two employees who needed accommodation. We agreed. The tenancy was due to commence on 13/17/2024. We had repeatedly asked for the tenancy agreement. On 15/07/2024 the manager of the branch Mr James Harvey phoned asking me to Yoti sign an agreement which he had just sent. I pointed out that I had still not seen the tenancy agreement but he said it was imperative that the agreement was signed immediately and he would then forward the agreement. Remember this is two days after the commencement of the tenancy! I signed and when the agreement came I found that our tenants were not Pendennis Shipyard but Marine Supply Ltd of Falmouth. This was the first time that the name Marine Supply Ltd was ever mentioned. I was not unduly worried because the “permitted occupants” were named as two gentlemen who turned out to be the directors of Marine Supply Ltd and appear to have never “occupied” the property.
The first red flag was when our tenants in a neighbouring property reported disturbing behaviour by the occupants of our property who turned out to be Bulgarian. Mr Harvey claimed that we had been fully informed about the fact that Marine Supply Ltd were contracted to supply labour for short periods of time to Pendennis Shipyard. This was absolutely untrue.
The next 12 months were a nightmare, not just for ourselves but for the neighbours in our other properties.
Most of the occupants, who stayed sometimes for a few days and sometimes for a few weeks, were from Eastern Europe. Most of them smoked indoors and not just normal tobacco. They never took their rubbish to the collection point , leaving it in thin plastic bags to be broken open by birds and other vermin and scattered over the patio. They never cleared it up. We and the neighbours did that.
We had signed for a fully managed service from Miller Countrywide and believed that sorting out this sort of behaviour was their responsibility. How naive! They did absolutely nothing for the whole 12 months.
The fully managed service was agreed at a discounted rate of 10%. The total rent received during the 12 months was £11,100.00. The actual amount seized by Miller Countrywide was £2,218.32. Almost exactly 20% of the rent. The difference is in the form of the hidden fees which they appear to be able to charge with impunity, such as a monthly fee to check various legislation such as HMO which were totally irrelevant to our property. They sent and charged for an annual income statement, which was not asked for and not necessary because we have an accountant. All of those hidden fees added up to over £1,100.00 over the 12 months.
To make matters worse; as part of the fully managed service Miller Countrywide should manage the switch of utilities and council tax at the beginning and end of the tenancy. They did not. In November 2024 we received a summons from Cornwall Council for non payment of council tax. Unbelievably they failed to switch the electricity at the beginning of the tenancy but did switch us to OVO at the end of the tenancy without our knowledge or permission. They appear to have passed on my name, address and email details to OVO in contravention of the Data Protection Act. For the record we would never deal with OVO.
We paid them, within the fully managed service, for a property inspection during the tenancy. No such inspection ever took place.
In my opinion this amounts to fraud; obtaining money by false pretences. Trading Standards have been informed and the police have said that it does look like fraud but it is a civil matter, not a criminal matter. We have exhausted the complex complaints procedure with Countrywide customer care and now have to decide whether to escalate to the Property Ombudsman or whether to take legal proceedings. Any other landlords out there with similar experiences who would be interested in starting a class action?

Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area
Daryl responded quickly to my enquiry and provide excellent directions to access the property.
At the viewing Daryl was insightful and knowledgeable of both the property and local area which was a tremendous help.
Daryls helpful demeanour and knowledge are an asset to the business and made the viewing a pleasant unrushed experience.
In my property search in Cornwall having dealt with over ten agents Daryl has been head and shoulder above his contemporaries from other agencies.

Like most others here I have had an awful experience with Millers (Plymouth branch).

I’ve had four failed sales (they were quick to find a new buyer each time which was their only plus point) on two flat I had listed with them, that they had rented out previously.

I have just lost two years of my life battling with Miller to try and complete the sales on both flats.

They recommended their solicitor for a quick sale, especially as on one of the flats the buyer was also using their recommended solicitor.

At one stage the buyer’s solicitor went AWOL for over two months, no-one could get hold of them!

In this time I had 4 different solicitors as they all seemed to leave (presumably because they had an overload of cases). I could go weeks with no reply and it was pot luck whether the solicitor I got reassigned to was any good. When I complained about this to Millers I was told I didn’t have to choose their recommendation, rather than them apologising for the state of the solicitors or taking any accountability. It was MY fault for choosing the solicitor THEY recommended!

Over the two years of this process dragging on you would expect them to ramp up their efforts to get the sales completed. Instead I was told when I complained that it was reasonable for them to provide an update every two weeks. As this hadn’t happened I was offered £100 compensation but that was it, and following up from that things didn’t get much better.

Whilst I was calling/emailing solicitors, managing agents and the estate agents desperately trying to get updates every couple of weeks I’d get an email from the estate agents asking the solicitor if there had been an update. Not pushing or going hard to try and help me get the sale over the line just asking for a general update.

I am amazed the buyers stuck with it so long but in the end they both pulled out due to the lack of progress and I have lost thousands in the months of having two empty flats and the various fees and bills coming from the solicitors.

Because of the two years of stress I gave up trying to sell the flat and decided to move back into one of them and here is the icing on the cake… they couldn’t locate my keys! They had signed them out in March to a contractor and hadn’t signed them back in. They had not noticed this for 7months until I had asked for them back! They then gave ME the number of the contractor to chase rather than doing so themselves! The contractor didn’t have the keys.

It then turned out that the reason they didn’t have the keys (that I worked out from going through old emails and had to tell them) was that they had had them back and then given them out to other contractors two futher times! So they had not signed the keys in or out three times! The most basic of all things an estate agent is responsible for is managing keys!

After all of this they managed to recover one set of keys but not the other and so ‘as a courtesy’ they replaced the set for me (not including for the post box that I had to cover). As a courtesy! That’s the absolute minimum they could have done!

On returning to my flat I found that the worktops in the kitchen had scratches not noticed by their letting team on signing the tenant out and the freezer had frosted up so much that there was a few inches of ice surrounding the door meaning the freezer couldn’t close and the door was warped. How years worth of ice build up was not noticed by the team either when signing out the tenant or when showing prospective buyers round is again a basic neglect of duty. Again another cost I've had to cover

To sum up Miller caused me untold stress for two years with a net result of 4 failed sales, thousands of pounds lost, unnoticed damage to my property, lost keys and no empathy to my situation at all. In return I've had £100 compensation for the hassle. Whoop-de-do.

Having dealt with estate agents over the years Millers have been by far the worst of them all by a Country mile! Avoid at all costs

I cannot express how absolutely horrified I am by the service I received from Miller Countrywide. From the moment I made contact, the level of unprofessionalism was staggering. I was treated with complete disregard and shown zero respect as a tenant.

I went to view a property at which time I was in a very desperate position for somewhere to live which is something they massively used against me. While I viewed the property before signing the tenancy agreement, I regret that I did not inspect it thoroughly enough to notice underlying issues that became clear only after moving in. Unfortunately, this oversight was compounded by the letting agents failure to address or acknowledge my concerns when I raised them.

Below is all the issues that were wrong with the property:
●Damp and mould: There was a persistent musty smell, and the wallpaper was peeling and bubbling.
● Kitchen Cabinets: The kitchen cabinets were in poor condition, with paint flaking and
chipping off. This led to debris accumulating on the floor and surfaces.
● Peeling Flooring: The flooring was also peeling up in the kitchen.
● Limescale and rust in the bathroom: The toilet seat was rusted and there is a build up of limescale present.
● Light Fixtures: 2 light fixtures in the property are not securely installed and very dim, with some hanging loosely.
● Bathroom Sink: Beneath the bowl of the bathroom sink I observed that this area was crumbling away and there is a gap likely due to mould and rust and also failed sealant.
● Bad Smell: The persistent bad smell throughout the property.
● Undisposed Items: A dirty headboard was
left behind in the wardrobe that was covered in mould.

They turned over the property very quickly and within 2 weeks of viewing they were ready for me to move in. I had put a holding deposit down however I asked for more time and to push the move in date back and I was told no as they had 'done everything they can to turn this over quickly' and that I was chosen by the landlord as I wanted to move in quickly which kind of says all you need to know.

I emailed photos and a list of the issues to Miller Countrywide 2 days after my move in date (I did not move all my things in and did not live in the property the whole time due to the issues) They were insanely slow on getting anything sorted. Before I moved in I had only asked for a clean to be done which they used against me saying 'All you asked for was a clean' in response to the issues raised. I was told to ventilate the property to get rid of the smell as it was due to no one living there for a while. Upon further inspection I found mould at the back of the wardrobe. I was also offered a carpet clean however the other issues were not going to be sorted as the landlord could not afford it. I decided this is when I would request an early end to the tenancy.

I sent this through and I didn't hear back for a few days, so I decided to chase it up. I got an email back from the girl I was liaising with that she had gone off on holiday and not even passed this onto anyone to deal with. Considering this in my eyes is quite a big issue it should have been passed to another colleague in her absence, a big lack of professionalism and poor communication within their team. I would suggest some training.

I forwarded the email on and was getting very little back so I decided to ring. I spoke to one person who reassured me they were dealing with it. However of course having spent so much money to move into a property and not being able to even live there I was really upset so I rang a second time, to which Lucy Pidner answered. I cannot begin to even describe how disgustingly rude, obnoxious and unprofessional she was. She laughed down the phone at me. Said I was speaking over her when for a matter of fact she was not letting me get a word in edgeways which is classic behaviour when someone knows they are in the wrong. She told me all the issues raised were a 'matter of opinions' and said, I quote 'You said you're not even living there so why does any of this matter?' She eventually hung up the phone on me whilst I was still speaking. I attempted to call back later and the following day to which they left it to go to voicemail. To believe she is the manager of this branch is highly embarrassing for them and reflects very poorly on their business and their staff.

The landlord accepted to end the tenancy early but not without making me pay rent for the next two months, including all the bills. But a win is a win and I would much prefer that than living there for a year.
I wouldn't even recommend this branch to my worst enemy. To my knowledge none of these issues have been dealt with and in the whole two months I had the keys the only thing that got sorted was the toilet seat.

I am writing to express my profound disappointment regarding my recent experience with the property purchase process of 53 Runway Road, Plymouth, PL68DT, with Miller and Countrywide, Plymouth, who are the vendor's agent.

After months of searching for a property, I was thrilled when my offer of £325,000 was accepted for the property matching the property offer as advertised (325,000 pounds). I invested not only my time but also considerable financial resources—over £1,000—into this endeavour on surveys and searches, only to face an unexpected and disheartening situation on the exchange date. To my astonishment, I was informed that my initial offer was no longer acceptable and that I needed to increase my bid. This request came as a complete shock, especially given that my offer had been accepted two months prior. It is incredibly frustrating to be gazumped at such a critical juncture, particularly without any substantial reason provided for the sudden change in circumstances. As a buyer relying on a mortgage, I had budgeted and planned my finances carefully. The callousness of the vendor and the rogue attitude of the estate agent in this situation have left me feeling bad. It's hard to understand how they could expect me to simply increase my offer with no justification, especially at such a late stage in the process.

My experience with every estate agent from Miller countrywide in Falmouth has been fantastic, I originally viewed a flat with them which they held onto for me for weeks, stayed in contact during this process and then were kind enough to negotiate with the landlord with another flat, direct me to the correct location over the phone and reorganise a missed viewing the same day. Thank you Dayna, Cian and James for all of your time and effort.

I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish.
I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this!
Should I wish to move house in the future they can be sure that I would not consider using them.

Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day.
Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.

FALMOUTH BRANCH IS EASILY THE WORST LETTING AGENTS IN THE UK. INCOMPETENT STAFF, NO IDEA OF CUSTOMER SERVICE, NEVER REPLY TO EMAILS OR CALLS. JUST AVOID AT ALL COSTS. I CANNOT STRESS HOW AWFUL FALMOUTH MILLER COUNTRYWIDE IS FOR LETTINGS. IF I COULD HAVE GIVEN THEM ZERO I WOULD HAVE

We used millers in St Austell when my late mothers house had to be let out due to her ill health and to cover some of the costs of her care .
She has sadly since passed away .
We had always assumed they were complete inept imbeciles ,simple things like emails , replying to phone calls , getting things done were simply beyond them .
So you can imagine our anger and disbelief when I called them today to ask about the current tennant, only to find they have not had contact or received any payment since September.
We hadn't received any correspondence notifying us of this .
We don't know if our property is empty, or if the tenant is still there, or even if we still have a property.
To top it off we paid for the"extra level of management"
Right now I don't know wether to laugh or cry at the sheer incompetence of it all .
My advice would be, do not trust them to let or sell a Wendy house let alone your property, your inheritance and life's savings as they just don't care .
This will not be the last time you hear from me Millers .

My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested.
The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.

Previously rented through MCW and thank God we no longer have to deal with them.

I know renters don't really get a say in which letting company to go with but if at all possible, I'd steer well clear. The list of sleazy practices and unwillingness to deal with basic repairs is honestly too long to list. Let's just say that the term property "management" is a bit of a stretch...

If you're considering letting out your property through them, just be aware that they were happy to leave us to sort out a kerosene flooded property for several months until we were finally able to end our contract (and breathe in some none-polluted air, without the windows open 24/7).

To be fair to them, they did send out a wooden flooring expert after months of calls and emails... who was able to confirm that the floors were constructed of concrete.

If this is the kind of competence you're looking for when it comes to managing your investment, good luck to you :D