.Excellent customer service from Jay in the Market Harborough branch when opening 2 accounts 17-7-2026. Also a mention for Clare from the Savings Team who set up the meeting 13-7-2026. This buildin... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I needed to call the Customer Service department a second day in a row. Once again, I received a truly rare first class service. Emma who stayed with me while I navigated glitches on the online for... Leggi di più
I phoned Market Harborough today and spoke to Emma, I found her to be very understanding and helpful with my problem, she said she would phone me back when she had sorted everything out for me. A whil... Leggi di più
I had got my MHBS password wrongly recorded and this necessitated a phone call for assistance. This was not something I was looking forward to as I'd had some poor helpline experiences recently, bu... Leggi di più
Dettagli dell'azienda
Informazioni su Market Harborough Building Society
Scritti dall'azienda
Since 1870, we have been owned by our members and have continued to evolve, innovate and, importantly, continue to always put our members first. That’s why we’ve remained a trusted provider of mortgages and savings for over 150 years.
You can find out more on our website, clicking on the below links:
Savings
Mortgages
Thrive Agenda
Our branches
Contact us
Informazioni di contatto
The square, LE16 7PA, Market Harborough, Regno Unito
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
4,8
Eccellente
846 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Real person interaction, traditional good customer service.
Called MHBS with regards to the business account query and spoke with Emma.
Emma was very helpful in in dealing with my enquiry. It only took a few minutes on the phone to get everything sorted. This would have taken a lot more time going through the AI chat bot.
Thank you Emma and MHBS
16 giugno 2026
Non scritta su invito
The staff were Brilliant
The staff were Brilliant, helped us all through the transactions.
15 giugno 2026
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I wished to switch savings accounts…
I wished to switch savings accounts with MHBS but didn't know where to start so wrote an email to customer services.
The next morning Emma from the Customer Support Team phoned and spent half an hour talking me through the website documentation - and fixed it so that the notice period on my first account was waved!
First class service!!
11 giugno 2026
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The phone was answered quickly
The phone was answered quickly, as was my query, by a most pleasant representative.
12 giugno 2026
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As a somewhat confused new customer…
As a somewhat confused new customer (having forgotten my password AND memorable information--so much for being remembered when attempting to reset my password!!) I rang up and was answered almost immediately by an incredibly helpful EMMA who sorted my problem quickly, cheerfully and provided the assistance I needed. A real pleasure and a credit to MHBS. A***** as customer service goes. Thank you!
12 giugno 2026
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Staff always friendly and willing to…
Staff always friendly and willing to answer any questions
12 marzo 2026
Account password query
Easy, comfortable, explained well and got account issues sorted out with a friendly advisor.
11 giugno 2026
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Great personal service
How refreshing to get through to an actual human being! Rachael guided me through operations to adjust my savings account so easily, professionally and most of all friendly.
I'd give 6 stars if I could. I will be recommending friends to bank here.
One very happy customer😊
10 giugno 2026
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Good customer service
Good customer service, gave advice without being pushy
9 giugno 2026
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Andy the cashier was very helpful and efficient
Very helpful and efficient
8 giugno 2026
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Alicia
Alicia, was very helpful today. She was very patient and clear with her instructions. I would definitely recommend Market Harborough Building Society instead of the big banks for excellent customer service.
8 giugno 2026
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Jennifer was extremely helpful to…
Jennifer was extremely helpful to myself and my husband in opening an ISA. We both enjoy our experiences at MHBS. It is much nicer to interact with a real 'person' who can assist and answer any questions which arise
5 giugno 2026
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Service received
My wife and I visited the Market Harborough Building Society yesterday and received first class service in rearranging our accounts. Claire Reedman was very efficient and resolved our request.
5 giugno 2026
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Great practical advice and very helpful.
Great practical advice and very helpful.
5 giugno 2026
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I talked to a real person
I talked to a real person, who helped get me back on line.
Hurrahhh
5 giugno 2026
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Laura in the Kettering branch was very…
Laura in the Kettering branch was very helpful. We were served quickly and efficiently.
5 giugno 2026
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Friendly and professional
Very friendly, patient and professional assistance given when I locked myself out of my online account.
4 giugno 2026
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The operator was polite and dealt with…
The operator was polite and dealt with my enquiry promptly and efficiently.
4 giugno 2026
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Emma was very helpful patient and…
Emma was very helpful patient and reassuring in sorting my query this morning.
Thank you Emma:)
4 giugno 2026
Non scritta su invito
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