Metro Supply Chain Group Recensioni 293

Best Buy order, Delivery same day...NOT. I called to see where my order was and was told please wait for 2-3 days for my order. My parcel was not even picked up from Best Buy at this point and was told order cannot be cancelled or picked up by myself. This should be ZERO rating. If you want your order, best to pick it up yourself, REDICULOUS

Ordered from Ikea (Calgary) and was surprised they outsourced the delivery service. Had a 1-5 delivery window. I was at stop #19 and 4 pm came and they were still at stop #4. Did not even call me 30 minutes prior to them arriving like they were supposed to.

Also had ordered from Best Buy and surprise surprise, it's them again. They did not even call my phone number and skipped the delivery.

There should be zero or negative stars for this “non-delivery and lying about it” company. We purchased a washer dryer combo at Bestbuy on Laird. Shourkay (spelling?) provided great customer service and sold us on the installation and removal service as well-by a 3rd party. Then it all went to pieces. Final email with delivery confirmation night before. Ok. The morning of Im working outside the house from 8-12 and our contractor is working in the main hallway and entrance. Around 930 my wife gets a vm saying they’ve come to our house, sat for 20 minutes and waited but we were not home. We know no one came but there’s a nearby similar street so we tell the dispatch they’ve made an error and when will they deliver to us. We spend the next THREE HOURS on the phone with them-mostly on hold-as they try and blame us for not being home-and then send us a doctored photo of our house with a weigh bill added into the photo on the door but without the pouring rain or the big white note on the door asking them to call us at a different number. There’s were two significant negative issues in my his experience. First we didn’t get the items delivered on the scheduled day, a major inconvenience because we had made arrangements to be home on a work day for this. And second, covering up the obvious error by trying to blame us for their mistake instead of admitting the mistake and then focusing on getting us our items. This deceitful behaviour was not only shown by the non-delivery staff but by the various levels of management we dealt with with the exception of Jennifer from the Calgary office. Terrible company. Best Buy should stop using their services and consumers should make their own arrangements.

Absolute worst experience with these people. My first mistake was ordering something from HOUZZ. They use Metro to ship their furniture. Had a known how horrible the shipping was I never would have ordered. They called and arranged delivery of a piece of furniture by the 25th of March. I explained it HAD to be delivered by then as I was moving and no one would be at the address after that. Delivery was confirmed on the 21st that it would arrive by the 25th. On the 22, I am called by their Indian customer service who in a barely understandable language (was it English?) said that they couldn't deliver and it was stuck in South Carolina? It would have to be the following week. I explained no one would be at that address after the 25th we were moving and no longer returning so can the shipment be re-routed. She said I would have to contact HOUZZ. I emailed 13 times and no one got back with me at HOUZZ. Metro cancelled my order. I have no couch and the seller isn't giving me my money back because METRO said I CANCELLED. NO they couldn't deliver in a timely manner. I'd been waiting since March 3rd to get a damn couch and METRO people are so incompetent and can't understand a thing you say. To exacerbate the situation, Metro Customer service is beyond abyssmal. There is a serious language barrier and they clearly have no understanding of English as they are strictly reading like bots. Maybe they are bots.

Terrible delivery service and poor customer service. They have very limited delivery times available, and had to book two weeks out. Now a few days before delivery I get another text asking me to book delivery time....?. I call and am informed they canceled my original delivery day/time. Supposedly the person who scheduled the delivery didn't add the order details correct. SO here I am booking another week out. This is 4 weeks since my order was delivered. They do not let you pick up your own items. The man on the phone did not apologize once, kept saying "i understand" then moving on with conversation. This is a 3rd party company ruining order experiences for companies that use their delivery service. As a business owner I would not want my product associated with this horrible delivery service.

Holy ****...
This is easily the worst courier company on the entire planet.
The driver doesn't even try to use the intercom.
Why Best Buy? Why!?

The worst delivery company that could exist. Don't even try the deliveries, no customer support on the phone and no matter how many delivery instructions you leave to just contact you on the phone, they will ignore everything a d you will just get one notification from them that they cannot deliver the parcel. Such a garbage company....

This company is one of the worst. They are unable to follow instructions and are just lazy. We have had 4 failed attempts at deliveries by their drivers.

The first time was weather which is excusable. I understand you can't make it from the weather but it should be expedited to get to the customer when you can.

The second time they didn't even come to the door. They put the NA sign on the gate. My wife was waiting the entire time for the man with the kids.

The third time they failed to read Walk in basement on the delivery address and called the wrong number for contact. We were in the basement waiting with the gate wide open ready for them.

I had filed a complaint with their dispatch and they said they would get it first thing on the next delivery which runs on Saturdays.

Well, the fourth time they put ours after all these issues as the last one. They called saying they were going to be a little late about an hour before the delivery. Then at the time of delivery, they called saying they were canceling delivery.

Four weekends of my time were wasted because of these people. This is inexcusable.

Do not get anything delivered from this company. I've already filed a complaint with Costco about them.

The guy delivered at the wrong address and took a photo of my package which has the correct address printed on top and yet he manages to take not one but three photos of the wrong address AND even leaves the package right out side the wrong door.
Clearly this guy has some trouble in reading

Trash service. Ordered off Best Buy who apparently uses this courier.

Took all day for the tracking to update, received and email that it was picked up at 3pm. I'm a busines that closes at 430. And off course they tried to deliver at 8pm. Still have not received any type of notice about attemped delivery. I had to check the tracking thou best buy.

These people are just as bad and lazy as taskforce logistics (Amazon). Idi0ts.

They apparently attempted to deliver while I was at home literally watching my front door. People came to the house except nobody even reached for my doorbell. After the first message I went to watch, but then I left my phone aside. Apparently they won't ring your doorbell at all and call it a day. Oh and they will also keep the delivery fees because of course.

I contacted customer service and then they sent me a picture from my front door. It's all cool and great but you have to actually press it (I went to make sure it wasn't my fault before calling to not be an ass, but every single try I pressed it functioned as expected).

Complete trash service. Always showing up late, and then there’s no contact # for customer support. I didn’t get my package and then they prompt you to contact customer support live chat. I spent 1 hour trying to create an account and there is no way or it’s extremely difficult. They just ask you to log in? With no “create account” anywhere in site. I will never order through this company again. If I could give half a star I would, seriously. Now I’m not getting my package, I’m getting a refund and this trashy company gets to keep the delivery fee.

Absolute garbage service. Refused to access the private road my property was located on because it was ‘unsafe’ and asks me what I’m driving and suggest I use my vehicle to mule the washer and dryer.

Costco should be ashamed to be linked to this company.

I previously posted on February 7, 2024 about how disappointed I was and I only game 1 star. However things changed very quickly and Metro delivered the produce on February 8, 2024, now giving them 4 stars. Couple of ladies really came through. Very empathetic and very understanding. Delivery guys are also very professional and came within the delivery window. There will always be problems but the real challenge is how you overcome those problems and Metro delivered!!! Well Done!!!

For one negative review online, there's probably five great experiences that go undocumented. My experience with metro e24 and their best buy delivery was great. They had accurate delivery times and they delivered on time.

The Company is disorganized and dysfunctional. The left hand doesn't know what the right hand is doing. Called several times the day before to confirm delivery. Kept being told that delivery is all set. Drove 2 hours to the cottage to take delivery, called the morning after I get to the cottage, was told that it did not make it on the route for that day...REALLY!!! Companies that use Metro Supply need to really reconsider as it is impacting their brand, they just doesn't care. Company's website states "Our vision is to be a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations." I say BS to this! Chiko, as the CEO and Murray...as the COO, you both need to get a better handle on what's happening on the front line. Or maybe the Company just doesn't give a crap. You got your delivery fee so who cares when and how the delivery is managed. Not sure if this is the case but based on experience sure looks that way.

Update
Heard from the logistics company...the product was shipped to a different city 3 hours away. Took them several hours to figure out.

YOU GUYS ARE A LOGISTICS COMPANY!!!

Worst delivery service ever! Th3 team came with my Costco delivery of washer and dryer. They arrived late and were rude. They were incompetent setting the machines up and made damages to my new washer and dryer. When I point out the damages they told me it was there already. While attempting to install the pedestal to my dryer somehow they managed to damage the alignment of the base and so the dryer could not be secured to the pedestal. So I had to call Costco to send me a new set of machines. One of the delivery person also threw his drill on top of my washer which made a giant scratch on top of my dryer. With my second washer and dryer I got a new team to deliver them. They even could not believe how bad the shape of my first delivery was. Their comment was wow you have a lot of scratches on your machines. Furthermore the first team did not connect my washer drainage hose properly and cause a flooding in my basement. Part of the flooding on concrete floor so I was able to mop it. Some water though went under my vinyl flooring in the finished area. I have brought the case up with Costco and they then said my case needs to be directed to Metro. Metro called me to get a statement but trying to twisted my statement on their email to me making things up as they go and were not willing to provide compensation. Costco needs to stop doing business with this delivery company!

Very poor service. They will claim to send out a robocall which is untrue and then when you’re not expecting them they arrive and ask you to reschedule. Very very poor service

They just delivered my fridge...did a great job! Quick, efficient, no damage to my house and quite friendly.

We ordered a fridge from Costco, the delivery window was from 8 am- 8 pm. Have to go to pick up the kids from school, I received a phone call from this company. I asked for a favour for them to wait 10 minutes so I could drive back in 10 minutes, a lady called me also to confirm that they will wait, I did not pick up the kids drove back and they did not wait the 10 minutes. This is the first time a have a problem with a delivery most of the companies called and say will will be there in an hour or to confirm someone will be home, this people did not and they were not kind at all during phone calls. I tried to reschedule time for delivery and they told me to wait 2 weeks. I cancelled the order, went to the website and buying again directly from Costco the delivery will be in one week but I don't have to deal with this situation again. I love the appliances from Costco and the warranty Costco offer but in this case I prefer to buy appliances some where else and deal with a different delivery company.