Metro Supply Chain Group Recensioni 293

Outrageous company. Cancelled delivery week 1 after waiting for over a month for the scheduled time and then refused to attempt delivery when there was a light dusting of snow on the driveway as it was SNOWING. We asked them to deliver it at the end of the driveway and we would move. They had left without knocking on our door! Dispatch called us and agreed to return...nope! They left the town! Which means we would have to wait another week for a washer/dryer. I have cancelled my order for the machines and will pay more $ to shop locally and guarantee I can wash my three kids' clothes this week. Ludicrous. Do not order from a company that uses these shippers.

The worst delivery company. They don't even try to deliver the packages, they just send you an email saying they were not able to delivery because I was unavailable. While I was home all 3 days they attempted delivery. Terrible service, I don't understand how they are still in business or why Shoppers Drugmart uses them

No responsibility for the package, leaving the expensive package behind the door, no knocked the door or ring the bell
My package has been stolen

Where to start...my package was delivered to the wrong outside unit in my condo complex when it was supposed to be left with the security at front desk in the highrise.

As a result, my package was soaked in the rain and even worse, it could have been easily stolen. The person who delivered it simply took a photo and couldn't even be bothered to secure the package in the bushes or call me to indicate it was delivered (they had my phone number and I was working from home).

Why this company is still in business is beyond me. Equally as bad as another delivery company, Apple Express Delivery.

Absolutely the WORST experience ever. Ordered a package to be delivered to my office. Our mailroom is open Mon. - Fri. from 8:30 am to 5:00 pm. They originally tried to deliver the package at 10:00 pm. Obviously the driver would have realized the building was closed and would also have been told by security that there is no access to the elevators after 6 pm without a security pass. I received a “failed delivery” notification so immediately sent an email to the support address shown on said notification email advising of our business hours. I received no response. The next day I received another notification that delivery had been attempted at 1:15 am! I sent another email to the same support address and received no response. Later that morning I received an email advising that my order was “out for delivery”, that this was the third attempt and if unsuccessful the package would be returned. NO package arrived by the time our mailroom closed at 5 pm but at 7:30 pm I received an email advising that I was next on the delivery schedule. Of course the building was closed so delivery was unsuccessful. I sent another email and then decided to try the “Chat with us” option.

The “Chat with us” option resulted in a 7 day exchange of text messages wherein I repeatedly advised e24 Metro of our office hours, they repeatedly responded assuring me that they had made a note of my office hours and that may package would be delivered during said hours followed by delivery attempts after 10:00 pm. After 4 such exchanges, I was assured that my package would be delivered before 5 pm on a Friday. It did not arrive. When I messaged the chat they said my delivery window was 5 pm to 10 pm (this was after the same chat had assured me that they had made a note of our hours of business). I asked if they were joking. They then asked if we were open for delivery on the weekend. I reiterated our Monday to Friday hours and was told that my package would finally (after almost 2 weeks of this nonsense) be delivered on Monday before 5 pm. Guess what – it did not arrive! However, on Monday evening at 8:30 pm I received an email advising that my package had been successfully delivered. To where I do not know because our mailroom closed at 5 pm and there would have been no access to our building after 6 pm.

I came in to work on the Tuesday after the supposed delivery and, not surprisingly, there was no package. I emailed and texted e24 Metro and was assured they were investigating and was told to contact them again on Wednesday. By the way – I only got responses through the text option – nobody responded to my emails. On Wednesday morning I was told that they were still investigating. By the end of the day Wednesday, having heard nothing, I asked for a phone number (something not included in any of their emails or texts) and was provided with same. Not surprisingly no live person answered so I left a detailed message on Wednesday afternoon.

As I write this commentary on Friday morning I have still received no response to any of my emails or texts or to the voicemail message I left. There is no sign of my package. I have tried to check the status of my complaint but the text link no longer works and the email link now requires a log in.

We have been in this building for over 12 years and until this horrific experience with e24 Metro have never had a problem with deliveries. I have contacted the shipper and have requested a refund. Alas this was a Christmas present which I now will not have in time. I cannot fathom how this company that is so incompetent, so unresponsive, so deceptive and so useless is in business.

Just an awful, awful experience with no resolution possible (although I am looking into filing complaints anywhere I can (BBB, etc.).

Delivery Fraud situation of Best Buy delivery. Phony signature of delivery. No live support - only voicemail to leave a message for name, phone and order number. Automated email system generates a ticket number but no live responses. So far, I had to raise a Toronto police report for "Fraud Under $5,000". I do not understand why Best Buy and Shoppers Drug used this delivery service, other than price for those and other companies, when there are so many fraud issues with this business. I would never have considered my purchase had it not been the Brand Name - Best Buy "vetting" the delivery service.

Wish there was an option to leave a negative rating. The driver never attempted contact me or our condo building concierge to access the building. Instead, the driver tossed the package from Jcrew into an unsecured corner of the entrance to the building where it was of course stolen in less than 2 hours after delivery. That area is open to the general public so it’s not a surprise that the package is now gone. Their response to my complaint is for me to contact Jcrew for a refund. They do not take any responsibility for their lack of professionalism or their inability to do their job properly.

I ordered an Item from Best Buy online and this company failed to deliver it 4 times. On the first failed delivery, the driver took a photo of my front door and a screenshot of their phone calling my number, however, my phone has no record of a missed or declined call at that time. With each subsequent delivery there was no call or text even though I signed up for delivery updates via text.

When I live chatted with Best Buy, they referred me to Metro E24's contact number. Upon calling them, they only have a pre-recorded message that lists their customer support email. I email them explaining my situation and I'm issued a support ticket but they do not respond back. I live chat with Best Buy a second and third time. They confirm that my order will be returned to them and once they receive it I'll get a refund within 7-10 business days.

So I have no idea when Best Buy will get back my order and I have no idea where my order is and I have no way to contact the delivery company since they don't respond to emails and their contact number is prerecorded.

I'll never order anything online from Best Buy again.

Ordered from Best Buy tha has this company E24 metro.com as the delivery service. Delivery supposed to deliver BEFORE 9pm. It was delivered at 10:35 and package left because a signature was needed for the delivery.
No way to get in touch with them!!!! Email or 5 phone calls placed gave no results. Chatted with Best Buy and all they suggest is calling the delivery service. Notre to consumers, if you wish to purchase something from Best Buy do it in the store, do not and I repeat do not choose to have it delivered for they do not respect the time for delivery and will have you waiting all day at home to receive the parcel otherwise after three failed attemps they do not deliver anymore. Wish I knew this before ordering!!

omg I wish I could give 0 star; the driver didn't even try to get into my building and said fail to deliver; then I received email daily about my package got assigned to a driver but it never got picked up!! and their support chat representatives don't have any knowledge on everything keep repeating what the tracking ticket said and it takes them more than an hour to reply. HORRIBLE HORRIBLE SERVICE

Like many others, they lied about delivery attempts.

Metro sucks. Their drivers don't know how to read apparently. My address is a Green they delivered to a Circle. I ordered a Dyson Vac from Bestbuy, Metro said it was delivered and had pics of some house, not mine. Bestbuy said I have to wait 14 days before they will do anything. Metro screwed up and now I'm out a ton of money, I will never shop at any company that uses Metro ever again. Or Bestbuy for that matter they both suck

The biggest liars of all! Lie about attempting delivery and my camera shows that no one came! Threaten to send my package back! Lie about closed roads! Lie about delivery dates! Today my parcel was on truck the whole day (according to their email), but no delivery again! And, today already December, but still send delivery date is November 29. Never order again from this website, because of their delivery method!

Wish I could give negative. The drivers lied about attempts. Sent a photo of ‘attempted’ delivery and was clearly not our front door. Two other ‘attempts’ when we were home and my camera shows no vehicles or people near our driveway / front door and doorbell never rang. Don’t bother phoning or emailing as they never answer. Best Buy made a big mistake using e24 Metro for deliveries. Will never buy online from Best Buy again and recommend others don’t as well.

This is GARBAGE! They have my address and everything. But they sent delivery failed message. And when i try to contact their support line, no answer, open a ticket via email, get automated response but nothing else. At this point I don't know what to do. I don't know where my delivery is. It is very frustrating.

I note that the delivery just occurred this evening, not on the 28th. I also note that the tracking never worked on this shipment.

I saw your delivery staff walking across my lawn, so I went greet him at the door. As I approached the door, the delivery staff threw the package on to the front steps from approximately 15/20 feet away. Of course the package jammed the screen door from opening, so I had to repeatedly bash the package until I could open the door.

Good news: the item was not damaged.

Lied about attempted delivery (I had proof), never got my package and still wanted to charge me the delivery fee. Not the 1st time this company has done this.

Ordered a subscription box from IPSY, never had problems with delivery until they switched to Metro. They don't even attempt to deliver but say it's failed even when I'm home all day waiting. Nearly impossible to actually get a hold of anyone in the company as their contact us section on their website is empty. Final attempts at contact were made through Instagram and their contact portal for potential customers.. let's see if they even answer (highly doubt it). They do not give information on if they will attempt to re-deliver or if you have to pick the package up elsewhere so who knows if I'll ever get my package! -10/10 do not recommend this company to anyone ever.

I ordered a fridge from Best Buy. The first deliverers scratched my wall, scratched my new fridge and left all the hardware (handles etc) for me attach. I complained to Best Buy and a replacement fridge was delivered a week later. David and Ryan with their Calmont truck removed the old fridge, brought in the new fridge and attached all my hardware. No scratches, no dents and very courteous. 10 stars for these gentlemen. 1 star for the first deliverers!

Very confusing, not clear instructions on how to track your package. Said it’s shipped.. where is it. Is there a tracking link?