Very rude and arrogant individual
Very rude and arrogant individual, asked to pay £5.0 to post a letter with FedEx which was already prepaid and not providing any additional service but claiming they are an authorized FedEx drop off point- the shop across the street will post it for free.
Risposta di Mail Boxes Etc. UK & Ireland - Watford
Hi Armir,
Thank you for your feedback. We would like to clarify our store's policy regarding prepaid drop-offs to ensure there is no misunderstanding.
While we are an authorised location, our specific branch operates as an independent franchise and has maintained a standard handling fee of £5 for third-party prepaid drop-offs for over 16 years. This policy is clearly signposted in our shop to ensure transparency before any transaction takes place.
When your partner first visited, our team clearly explained this policy and politely advised that if you did not wish to pay the handling fee, you could contact FedEx directly to arrange a complimentary home or business collection.
While we understand that unexpected fees can be frustrating, we have a strict zero-tolerance policy regarding aggressive behaviour, swearing, and abusive language directed towards our staff. Our team treated your partner with courtesy and offered a free alternative, and we expect our staff to be treated with the same basic respect in return.
We wish you all the best with your future shipping arrangements.
Best regards,
The Team at Mail Boxes Etc. Watford