Mathmos Recensioni 268

So great to see all the different models of lamps on show and knowing that the bottles are filled in the same building is fascinating too! Great to see the limited edition lamps on show, as I’ve only ever seen them on the website. Staff member was friendly and knowledgeable too. Great to purchase a genuine lamp that has the long history of the company attached to it. Enjoyable experience.

Having owned a Mathmos lava lamp in the 1990s and recently purchased a tea light powered Fireflow lamp in 2021, I had no hesitation in purchasing an Evo lamp- the latest in the range to be powered by a tea light. This is a full sized lava lamp lit by a tea light

I am familiar with Mathmos lamps and also the time it takes for the lamp to get warmed up for the lava inside to flow. This one, using the tea lights supplied did NOT illuminate the lamp and it took nearly 2 hours for the lava to flow which eventually flowed in an awkward column and stayed stuck like that

2nd go was worse- no movement at all, as was the third . I also tried different tea lights - this made no difference. No matter what candles I used the lamp neither lit nor did the lava flow properly

I emailed Mathmos and got a patronising email telling me the room was too cold- this being August in a heatwave !!!

Sadly the design of the Evo product is no good . THE CANDLE IS TOO FAR FROM THE LAMP. Plenty of other people are also complaining about this lamp , with equally patronising responses from Mathmos. I hear other ludicrous suggestions, like putting the candle on a bed of pennies to raise the height of candle!

Getting a full refund - including postage - as is my rights under distant seller regulations - has seen an equally patronising response from Mathmos . “We have tested the lamp to be fully operational and therefore as you have decided to return the lamp you are not entitled to a refund on postage “.

Typical haughty and snooty response from a British supplier - our product is fine, it is you that is at fault because your room is too cold. It reminds me of John Cleese’s take on British hoteliers - “the hotel would just be fine if we didn’t keep getting these pesky things called guests staying here “

With such an attitude towards long serving and loyal customers you DESERVE to go bankrupt , because your products are not cheap . Rather than accept the feedback and remedy your design flaws, you are condescending and haughty towards your customers.

Next stop- trading standards and I encourage others in the same position to do the same . Never been refused postage on a faulty product before

The friendly manner of your staff in the showroom , polite ad made us feel unrushed,

I ordered two lamps from Mathmos and I really wanted to love them and be able to support a British company by giving them a great review. Unfortunately, the complete opposite has happened.

I ordered a violet Neo Mathmos lamp from amazon, and then I ordered a green one directly from Mathmos as amazon didn't have that colour available. They were both a huge disappointment. The colours on both were wishy washy, they both had the logo right there on the bottle, which spoilt the look, and the glass had weird reflective lines that ruined the whole thing. Neither looked anything like the online pictures. The green one also appeared to have been badly shaken in transit as it arrived filled with tiny flecks of wax, and the blob of wax at the bottom didn't move.

I hated them both and returned the violet one via amazon, and was refunded for that. However I had to return the green one to Mathmos and they've been very difficult about it. First they sent me an email giving me a list of extra packaging I had to provide to make sure it arrived in a "resaleable condition". The item arrived damaged, it's not going to return in a resaleable condition, is it? And why should I provide even more packaging that it originally came with? I returned it in the exact packaging Mathmos provided.

They were also difficult about the postage. Instead of providing a QR code for returns like virtually every other company these days, they only provide a printable label. I don't have a printer, so had to go to the library to do that. (they did eventually say they would send one through the post but by the time they finally responded to that email I had already printed it myself.)

A week after they received it back, still no refund. I emailed them and they say it takes two weeks for them to check the item before they initiate a refund. And who knows how long the refund then takes to come through? Absolutely ridiculous time to wait. What are they even checking? They have agreed the item arrived damaged, but they are so difficult and have so many negative reviews I really suspect they are going to try and pull a fast one, claim I didn't use enough packaging and it was damaged in transit or some nonsense, and refuse to refund. If they do, I'm doing a chargeback through the bank. I am sick to the back teeth of dealing with this company, they've been nothing but a nuisance, stress and disappointment.

And their lamps don't even look good in real life. You can buy a better one on amazon for less than £15. Avoid this company. I will update this review to let you know if the refund ever comes through and how long it takes.

Très bien

De base, j'aime leurs produits. Mais leur service client est aussi très bien : une des ampoules que j'avais commandé est arrivée cassée. Le SAV m'a renvoyé gratuitement et rapidement deux nouvelles ampoules. Les envois sont toujours rapides et le SAV est réactif, je suis très satisfaite.

I was made very welcome in the showroom and the showroom is definitely worth a visit

Purchased a rocket lamp in July (2025) whole buying and delivery process was perfect.
The lamp is very high quality, I don’t mind paying for quality so this isn’t an issue.
Had a tiny issue, which required a quick phone call to customer service once again fantastic.
Definitely I will be a returning customer 

Terrible customer service. I paid 50 Euros for a bottle and the screw cap came off so I needed s new screw cap and they told me to throw out the old one and pay for a brand new one. What a waste of money and nature for just a bottle cap. Never again Mathmos.

Virkelig flot lavalampe.
Alt gik som lovet.
Ikke sidste gang jeg køber ved Mathmos⭐️⭐️⭐️⭐️⭐️

Exceptional Service from Mathmos Lava Lamps: A Customer Experience
How Mathmos Sets the Standard in Customer Care and Product Excellence
When it comes to iconic lighting, few brands evoke as much nostalgia and admiration as Mathmos, the originator of the lava lamp. Established in 1963 by Edward Craven Walker in the United Kingdom, Mathmos has continued to captivate generations with its mesmerising lamps—a blend of artistry, innovation, and retro appeal. Yet, beyond the hypnotic motion in glass, what truly distinguishes Mathmos is its unwavering commitment to customer service. As countless delighted customers will attest, Mathmos offers an experience that transcends mere product ownership; it’s a relationship built on trust, care, and an enduring dedication to satisfaction.
The Mathmos Legacy: More Than Just a Lamp
Before delving into the specifics of customer service, it is worth reflecting on what makes Mathmos special. The company’s lava lamps aren’t mere decorative objects—they’re cultural artefacts. From swinging sixties’ lounges to contemporary living rooms, their gentle glow and organic movement have made them symbols of creativity and relaxation.
But Mathmos has never rested on its laurels. Over the decades, the company has continued to design, refine, and perfect its products, ensuring that each lamp is a work of engineering and aesthetic precision. This same meticulousness extends to its approach to customer service.
A Seamless Shopping Experience
Mathmos offers a user-friendly online store, guiding customers through a well-organised catalogue of lamps, accessories, replacement bulbs, and spare parts. The website is intuitive, with clear product descriptions, vibrant images, and detailed specifications. For first-time buyers, the range of colours, designs, and sizes is clearly explained, making the selection process enjoyable rather than overwhelming.
After placing an order, customers receive timely confirmations and dispatch notifications. Mathmos makes a point of providing realistic delivery estimates and works with reliable couriers, ensuring that packages arrive quickly and in pristine condition.
• Fast Shipping: Many customers have marvelled at the swift delivery times, with orders often arriving ahead of schedule—even during the busy holiday season.
• Secure Packaging: Lava lamps are fragile by nature, but Mathmos goes to great lengths to ensure safe delivery. Each lamp is cushioned and boxed with care, reducing the risk of damage during transit.
Going Above and Beyond: Customer Support
Great service isn’t just about efficiency; it’s about making customers feel valued. Mathmos excels in this regard, offering attentive, knowledgeable, and genuinely helpful support.
• Responsive Communication: Whether by email or phone, Mathmos staff respond promptly to enquiries. Questions about lamp operation, replacement parts, or troubleshooting are answered in detail, with patience and professionalism.
• No-Quibble Returns: If a product arrives damaged or isn’t quite right, Mathmos facilitates returns with minimal hassle. The returns process is clear, with staff explaining every step and ensuring that replacements or refunds are issued quickly.
• Technical Expertise: Mathmos employs a team deeply familiar with their products. Whether it’s advice on extending lamp life, choosing the right bulb, or understanding the science behind the lava, customers receive informed guidance.
• Personal Touches: Mathmos often includes thank-you notes or small treats in packages, reminding customers that their purchase is appreciated.
After-Sales Support: A Lifelong Relationship
Owning a Mathmos lamp is often the start of an ongoing relationship with the brand. Unlike many companies that focus on new sales, Mathmos is dedicated to supporting its customers long after the purchase.
• Spare Parts Availability: Mathmos maintains an impressive inventory of replacement bulbs, bottles, and components, enabling customers to keep their lamps glowing for years. This commitment to longevity reflects a genuine desire to reduce waste and honour the enduring appeal of their products.
• Clear Instructions and Resources: Each lamp arrives with thorough setup and care instructions. The Mathmos website also hosts instructional videos, FAQs, and troubleshooting guides, empowering customers to resolve issues independently if they wish.
• Warranty and Repairs: Mathmos backs its products with solid warranties and offers repair services when needed. Customers have reported quick resolutions and a willingness to go the extra mile to ensure satisfaction. Many Thanks Francis

Unsere Lampe kam leider sehr wackelig, und im Stand schief sitzend an. Dementsprechend Retour.
Ganz offensichtlich versucht man es dem Kunden so schwer wie möglich zu machen, eine Bestellung zurückzugeben (keine Rücksendeadresse angegeben, man MUSS den Kundenservice anschreiben) Dann wird man noch nach Bildern gefragt, nachdem ich es dann nicht mehr eingesehen habe noch mehr Bilder zu schicken, trage ich nun die Versandkosten alleine. Aber immerhin nach zwei Tagen Email und Bilderaustausch plus zwei mal Anrufen endlich die Möglichkeit die Lampe zurückzuschicken. Auch hier wird darauf hingewiesen, dass man selbst die Kosten zahlen muss, sollte die Ware beim Versand beschädigt werden. Sehr unseriös. Kann bedauerlicherweise nur davon abraten, hier eine Bestellung aufzugeben.

!!!!
Retoure nachweislich am 12.06.25 per DHL bei Mathmos eingegangen, verpackt wie angekommen (im Oroginalkarton etc.), dennoch erhalte ich Mahnungen und Aufforderungen zur Zahlung.

Respected British icon! very good customer service! Look forward to receiving my lamp and refill bottle!

I use my lamp infrequently, and had purchased in late 2023 a multipack of 10 bulbs. These have a year long warranty, however the purpose of buying a multipack of bulbs is that it is supposed to last longer than 12 months.

I recently have used the lamp more often, and find that several of the bulbs blew either immediately, or after a short period. This is unacceptable given the cost.

Given how temperamental the bulbs are, I believe this is a known issue to Mathmos. Customer service have, despite having full sight of my order number, refused to rectify the matter, which ultimately would have been cheap for them to do. Not impressed from what you'd think is a quality British brand.

Had a few issues to begin with that took a while to get sorted at first. Mostly the standard GU10 bulbs, went through 4 or 5 in a weeks use combined. They are awful bulbs.

However Mathmos agreed to send out the GU10 to G9 adapter to try and since then I haven't had a single bulb issue.

I highly recommend anyone with bulb quality issues to give it a go. Its solved all issues for me.

Every time I order something from this company there's an issue. This time, DPD courier failed to ring my bell, knock on my door, or even give me a courtesy call, no card or anything. Two days in a row I've had to take unpaid days from work and now I have to take ANOTHER, to go to whatever far flung shop the driver deems it appropriate to drop it at. I asked for the order to be cancelled, no response. This was after they took payment for next day delivery, knowing well that there was a two week lead time on the product I'd ordered (information I had missed in the blurb). This was refunded

We've had one of these lavalamps for over 20 years, and recently my dad passed it onto me (with some refurbishment!) The base unit is the same, but the bulb and lamp itself were changed (still fit perfectly). Unfortunately, the bulb blew 2 months after installation, but when we reached out to query they sent 2 new replacements out completely FOC, and they arrived the next day. Really pleased to see the service is as good as the lamp. Thank you!

Ik ben heel blij met mijn mooie Telstar lavalamp. De blauw/gele variant is echt heel mooi, super gave toevoeging aan ons interieur. Echt fantastisch gemaakt! Geweldige kwaliteit! En ook de verpakking is prachtig.

Always a pleasure to engage with Mathmos - my family association goes way back to the 1960's !! My father had one and stated that it was a 'great little babysitter' as we would watch it 'mesmerised' by the flowing bubbles of wax - great fun !!

We had problems with two of our lamps, Mathmos were amazing and repaired and returned both all with ent customary service Andrew Button IP6

Great customer service!
The bottle of my lamp was faulty: the wax was sticking to the sides of the bottle and didn't dissolve properly.
I contacted the customer service (as advised in their FAQs) and they sent me a new one without hesitation.
Thank you!