Martin & Co Leeds City Recensioni 

146
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

This company is very professional, efficient, friendly and very easy to deal with ..Give great advice with selling your property ..From the very start they always respond to emails and phone calls qu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really excellent service selling our city centre flat. Martin & Co were the most friendly and professional estate agents we came across, they worked really hard to produce an excellent advert and help... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Moved into a property last year and found out on moving in that the windows didnt close properly, door handles falling off and other issues. Their handyman refused to do the work with the doors as he... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Sue at Martin & Co Leeds has been managing rental properties for myself for the last couple of years. Throughout this time she has done a fantastic job of managing tenants and their expectations . Al... Leggi di più

Dettagli dell'azienda

  1. Agenti immobiliari

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Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

146 recensioni

5 stelle
4 stelle
3 stelle
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Solitamente risponde dopo 1 mese o più

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4,1

Tutte le recensioni

(146)

4 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

This company is very professional

This company is very professional, efficient, friendly and very easy to deal with ..Give great advice with selling your property ..From the very start they always respond to emails and phone calls quickly ..

3 settembre 2026
Non scritta su invito
Logo di Martin & Co Leeds City

Risposta di Martin & Co Leeds City

Dear Tom, Thank you for your outstanding review. We’re delighted to hear that you found our service professional, efficient, and friendly. Our team strives to provide the best possible experience and timely communication, so your feedback truly means a lot to us. We appreciate your trust in our advice and look forward to assisting you with any future property needs. Best regards, Elizabeth

Valutata 2 stelle su 5

terrible agency that does not hold landlords to account

Moved into a property last year and found out on moving in that the windows didnt close properly, door handles falling off and other issues. Their handyman refused to do the work with the doors as he still hadn't been paid for previous work done. Painting over the sewage leak that damaged the bathroom ceiling, and door closer that fell and almost struck my head. None of these were resolved a year later when I moved out and yet they still had the audacity to charge £132 for cleaning despite leaving the property spotless.

6 giugno 2026
Non scritta su invito
Logo di Martin & Co Leeds City

Risposta di Martin & Co Leeds City

Thank you for taking the time to leave your review. We are sorry that you were unhappy with aspects of your tenancy. However, we do feel it is important to provide some clarification, as we believe several points in your review give a misleading impression of the role our agency played. The suggestion that we are a “terrible agency that does not hold landlords to account” is not a fair reflection of the circumstances. As the managing agent, we raised maintenance matters with the landlord and sought to progress works where appropriate. However, there were occasions where the landlord did not authorise the expenditure required to undertake certain works. As managing agents, we cannot authorise significant expenditure on a landlord’s behalf where that expenditure has not been approved. We appreciate that this may not have been the outcome you wanted, but it does not mean that the matters were ignored or that we failed to raise them with the landlord. We are also concerned by the reference to comments allegedly made by the handyman regarding unpaid invoices. Any contractual or payment arrangements between our office and a contractor are private commercial matters and should not be discussed with tenants. We do not consider comments made by a contractor about their own commercial arrangements to be an appropriate basis for concluding that the agency failed to manage your tenancy or address maintenance matters. We also want to make an important distinction regarding the £132 cleaning charge. This was completely separate from the maintenance issues referred to in your review. The cleaning charge was not imposed because repairs remained outstanding, nor was it connected to the landlord's decisions regarding maintenance. It related solely to the condition of the property at the end of the tenancy and was dealt with through the appropriate deposit process. We appreciate that you may have been frustrated by issues which remained unresolved, and we are sorry that your experience was not a positive one. However, we believe it is important that our response makes clear that we did raise matters with the landlord and that there are limits to what a managing agent can do where a landlord declines to authorise expenditure. We also apologise for the delay in responding to your review. Although this review was posted in June 2026, we have only recently been able to access our Trustpilot account and therefore have not previously had the opportunity to respond. We hope this provides some clarification and a more complete picture of the circumstances surrounding your tenancy. We wish you well. Regards Elizabeth

Valutata 5 stelle su 5

Amazing estate agents!

The whole experience with Martin & Co has been amazing for a first time buyer they made the process soo easy and stress free! Ryan was absolutely amazing from start to finish. He was so friendly, helpful, and professional, and made finding my apartment such a smooth and enjoyable experience. He really listened to what I wanted and answered allll the many questions I had for him. I couldn’t recommend him & the rest of the team enough — thank you⭐️⭐️⭐️

8 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Martin&Co were amazing. Cudos to Ryan

Martin & Co have been amazing. I had very specific criteria for an apartment I wanted in Leeds and a tight timeline. They managed to find the place and helped everything go through very smoothly and efficiently. The sales agent, Ryan, was fabulous, friendly and professional and I was really pleased with the communication and extra time and energy spent on seeing this through. WOULD RECOMMEND

3 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you

I just want to say a big thank you to Sue Wilson and Rebecca Simmons for their excellent service in supporting me as a Landlady. I am grateful for their dedication, clear communication and work ethics. I will always recommend this agency. Thank you so much once again.

1 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Very professional

Ryan McCann @ Martin & Co Provided fantastic customer service during my viewing appointments, Ryan gave lots of information and advice whilst setting a relaxed and friendly tone
Very professional approach and a credit to the Company

4 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Renting a property

Renting a property. Took months to sort out issues. Really poor communication and continually ringing and emailing for issues to be sorted, as a company you'd think they would be on top chasing this and not the tenant. Took days off work for contractors not to turn up. When leaving property, we left it in better condition and tried to charge us for numerous things, luckily we had photo evidence and got our deposit returned. Will never rent with this company again

1 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Martin and Co Leeds Branch Negligence

We employed Martin and co (city branch) for over 6 years to manage our apartment. We had continuous issues with staff changing over, no one taking over the management of the property. We were charged huge bills for what should have been small repairs. When our latest tenant moved out we found the apartment was in shocking condition, curtains hanging down, painting patches, furniture ruined. When we asked Martin and co for us to call us back we were told the Director of the Leeds branch was “too busy” to talk with us. She never called us back after repeated attempts. Absolutely appalled they can get away with the level of service, we are severely out of pocket due to Martin and co’s negligence.

5 ottobre 2024
Non scritta su invito
Valutata 3 stelle su 5

5 years 'An exemplary tenant'. Left the property clean. Now they try and squeeze a lil more cash. No Thanks for being a good tenant. Shame

The agent who viewed the property after my son and and I thoroughly cleaned the flat at blue hill lane in Leeds just before leaving a 5 year tenancy has told me today 11 Sept that the flat was very clean when he viewed after we left.
My son had been an exemplary tenant. Paid his rent no problem for the full five years. He was a model tenant!
Now they want £85 for a 'light clean' out of the deposit. (A LIGHT CLEAN 😂). The flat needs full decoration before someone moves in. ( in my opinion ). Although I have been informed that the new tenant will decorate it for them. (Bonus for the landlord 🤑😀).
Rather than thanking my son for being a good tenant of 5 years. NO NOTHING LIKE THAT! It's Money on their mind. Shame on them. Was it worth £85. Arbitration will no doubt view our photos of the clean and video evidence and not allow this poor choice to try and squeeze a little more money from my son.
That's why the rental sector needs that regulation because some humans do not know how to behave. I don't rate the way that you have finished the tenancy. It is an insult. You had an opportunity to say thanks for his tenancy and wish him well. You didn't. You'd rather try get £85 for a light clean. What is a light clean? A huff and rub
Update: It seems that this may be the landlord at work and not Martin and Co. And I will contact Martin and Co to ask for support for the case of Arbitration at the DPS.

11 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Martin&Co Leeds City - Top of the class…

We used Martin & Co Leeds for about 15 years to manage our rental property. During this timeframe we have had different persons as a point of contact but the service provided was always top class. This is because of the Leadership of Elizabeth who has been a constant presence in the company, ensuring that no matter who works there the service provided was always the same. This ensured that our experience as Landlords was stress free. Our most recent portfolio manager was Haf whose service and communication was excellent. We sold the property recently and Martin & Co was our estate agent…Kate in sales was very efficient throughout this process. We strongly recommend this company.

24 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Hafeez is very helpful and friendly

The first day of moving in is hassle free because of Hafeez at Martin&Co. He’s very helpful with all the questions I had. Also, he’s very communicative and warm person. Appreciate a lot of the moving gift box from Martin&Co as well.

7 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Hafeez at Martin&Co is very efficient…

Hafeez at Martin&Co is very efficient and helpful, when ever I have had to contact him regarding repairs or something else it’s always resolved as soon as possible. We are very pleased with his service. Thank you

Debra & Darren

4 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Hafeez Saeed - Leeds

Couldn’t have asked for more from Hafeez. Due to unforeseen circumstances at work I was unable to commit to another year, so Haf was able to communicate with the landlord and was able to agree a monthly rolling contract for me. Massively grateful.

26 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Sue Wilson @ Martin & Co

I have been working with this company for 10+ years and have consistently found their services to be exceptional. I highly recommend them to anyone seeking reliable and professional letting agents.

Sue Wilson, in particular, is a wonderful individual. She is incredibly efficient, and working with her has always been a pleasure

21 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Thank you Martin & Co!

Huge thanks to Martin & Co over the past year. They looked after us as tenants in Garforth. Special thanks to Sue Wilson our property manager who has been helpful, professional and knowledgeable from the start to the end of our tenancy.

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Scott is great

Scott is great, he had a lot of knowledge about the apartment and developments around Leeds city centre. He is a great asset to Matin & Co. Always professional and works hard.

1 maggio 2024
Non scritta su invito

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