Hi Melissa, we truly appreciate you sharing your thoughts, and we want to respond with full transparency because the complete picture matters, not just for you but for any realtor reading this.
We do want to gently point out that you were never actually a client with us. You received no leads, were never onboarded, and did not experience our service at any point. We say this respectfully, because reviewing a company's services does require having actually experienced them. What you've shared reflects a signup process that made you uneasy, and we understand that completely, but it does not speak to the service itself or the results our current clients are seeing.
On our online presence, we are a newer and growing brand. Not having an extensive review history simply means we are earlier in our journey. Every company that exists today started from exactly the same place.
On the domain warning, our contracts are sent through third party platforms which can cause certain email clients to flag the sender domain as new. This is well known technical behavior and has nothing to do with legitimacy. Many completely reputable businesses operate through the same infrastructure.
On the card fraud alert, this genuinely happens when a card is used with a newer merchant account for the first time. The card issuer flags it automatically as a precaution, not because anything improper is happening on our end. A quick call to your card issuer to confirm the charge is all it takes and it clears right away.
On Jared being your point of contact across every channel, that is fully intentional. We assign dedicated account managers to specific regions so every realtor partner has one consistent person who knows their market, their goals, and their account inside and out. No bouncing between departments, no gaps. When you reached our support line and Jared answered, that was the system doing exactly what it was built to do.
On the refund, we want to be very clear. We had a signed agreement and could have let the dispute play out with a strong case to keep that payment. We chose not to. The moment you were uncomfortable, we refunded you immediately without hesitation or runaround. A company with bad intentions does not do that. We refunded you because if someone is not genuinely excited to work with us, we would rather part ways cleanly. That is who we are.
On the 8% promotional rate, we had leads ready to place in specific zip codes and needed the right agent quickly. A reduced referral fee to get started fast is simply how we bring on new partners in active markets.
We are building Marketlyne to be a long term presence in this industry, growing alongside our agents and earning a place among the most trusted names in real estate lead generation. That kind of future does not get built by fighting disputes over $399 or holding onto clients who are not comfortable. It gets built by doing the right thing every single time, and that is exactly what we did here.
To any realtor reading this, we have tremendous respect for the due diligence you do before trusting a new partner with your business. We welcome every question and every skeptic. All we ask is that you consider the full picture. This review comes from someone who never worked with us, never received a lead, and was refunded the moment she asked. If you would like to hear from someone actively on our program and receiving leads, we would be genuinely happy to make that introduction.
We are always reachable at support@marketlyn.com
- The Marketlyne Team
