Hi Sheley,
We’d like to confirm upfront that you have already been issued a full refund for your Premium Plan, even though your request did not meet the refund eligibility criteria stated in your signed agreement. We processed this refund in full purely as a gesture of goodwill to close the matter respectfully.
For clarity, you signed up on June 15, 2025, for our Premium Plan, which provides intent-verified and pre-screened referrals — not “qualified” or pre-approved buyers. This distinction is clearly stated in both our agreement and disclaimer. Qualified leads cost exponentially more in the market, and our service is designed to connect agents with verified prospects who have expressed real intent to buy or sell.
During your active period, you received 9 exclusive referrals across your servicing areas of Peoria and Glendale. Each referral was verified by our team through direct phone or chat communication prior to delivery. We even provided call recordings of these verification processes for your review. While responsiveness can vary from prospect to prospect, which is common in real estate, every opportunity delivered to you met the agreed-upon standards of an intent-verified referral.
Our support channels (support@prorealtify.com
| 719-787-7581) operate 24/7. The only automated reply you received was because your message arrived on Labor Day, when live support was temporarily limited. Our team responded promptly once business hours resumed.
At Pro Realtify, we take transparency and fairness seriously. We fulfilled every obligation under the agreement and even went beyond policy to ensure this was resolved amicably.
We wish you continued success in your business moving forward.
The Pro Realtify Team
