Sharon managed our tenancy at MakeUrMove and was outstanding throughout. Professional, responsive, and always approachable. Nothing was ever too much trouble and she kept us informed at every stage. G... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Prompt efficient service. 2nd time I've used Makeurmove (last time over 5 years ago) with complete satisfaction. They even answer the phone with real people. Only two weeks between long term tenants m... Leggi di più
As a landlord I find make ur move offer an excellent service. I have several properties all vacancies have been filled within days. The fees are much cheaper than the high street chains and they offer... Leggi di più
L'azienda ha risposto
I love these guys! I’ve recommended their service to a number of friends. Proactive, friendly, efficient and flexible, they really make being a landlord so much easier. And their pricing is competitiv... Leggi di più
Dettagli dell'azienda
Informazioni su makeurmove.co.uk
Scritti dall'azienda
Established in 2008 Make Ur Move are the original national online letting platform. We aim to improve the world of renting by bringing landlords and tenants together through people-focused technology.
Providing exemplary customer care and support Make Ur Move's accredited property management team are on hand to deal with all queries quickly and efficiently.
With plans and services to suit every landlord, visit www.makeurmove.co.uk or call on 03338000210 to discuss your requirements.
Members of ARLA PropertyMark, Safe Agent, NRLA and The Property Ombudsman.
Providing exemplary customer care and support Make Ur Move's accredited property management team are on hand to deal with all queries quickly and efficiently.
With plans and services to suit every landlord, visit www.makeurmove.co.uk or call on 03338000210 to discuss your requirements.
Members of ARLA PropertyMark, Safe Agent, NRLA and The Property Ombudsman.
- Working with 25,000+ Landlords
- Dealt with 30,000+ Properties
- Handled 225,000+ Tenants
Informazioni di contatto
Spaces, 125 Deansgate, M3 2BY, Manchester, Regno Unito
- 03338000210
- letting@makeurmove.co.uk
- www.makeurmove.co.uk
4,5
Eccellente
739 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sharon is a credit to to the company!
Sharon managed our tenancy at MakeUrMove and was outstanding throughout. Professional, responsive, and always approachable. Nothing was ever too much trouble and she kept us informed at every stage. Genuine, honest, and a credit to the company. If you're renting through MakeUrMove, you're in good hands with Sharon.
19 aprile 2026
Non scritta su invito
Always very helpful Thank you
22 dicembre 2025
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for your review Amanda - we are always on hand to provide assistance!
Great company.Very friendly and easy to…
Great company.Very friendly and easy to deal with
6 gennaio 2026
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for taking the time to leave us a review Gordon.
Would recommend!
I have been using makeurmove as managing agent for several years, and I am very happy with them. Being an overseas landlord, I appreciate that they handle everything for us, at a much better price point than our previous agent. There are occasional hiccups of course, but the makeurmove team is always very responsive and helps resolve the issues quickly.
31 dicembre 2025
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for your review Stefan, we look forward to continuing to work with you.
They’re great in most respects
They’re great in most respects. Not cheap but probably worth it. My only gripe would be
with all the on line processes which can be very difficult for the elderly and non IT savvy customers to negotiate. A letter or phone call is so much easier than a “download”or “portal” or whatever.
27 dicembre 2025
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for your review William, we will be sure to pass along the feedback about providing more personal contact options as we absolutely appreciate how important it is.
All the best.
All requests were handled efficiently…
All requests were handled efficiently and in a timely manner. No problem was too big
22 dicembre 2025
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for taking the time to leave a review George.
We are delighted to be your chosen property partner.
Inefficient processes and poor communication
Makeurmove is not a suitable agent for any landlord, especially in a fast-paced London rental market. The staff of phone were unresponsive, unprofessional and there was no open line of communication.
During our move-out, we introduced a tenant ready to move in immediately, on a 12-month contract at £250 more per month than the offer the agent had accepted. This would have meant no void period and higher rent for the landlord. Despite this, Makeurmove refused to even reconsider — even though the accepted applicant had not paid a holding deposit or engaged at all after making the offer (they have an inefficient waiting period of 3 days in a market like London ! to consider other offers).
The agent hid behind a vague reference to the Tenant Fees Act rather than applying judgement or acting in the landlord’s financial interest. There was no flexibility, no commercial thinking, and no urgency. The whole experience pf vacating was very stressful for us due to the lack of communication and delayed process from Makeurmove’s end. Even though the tenancy act does not permit collecting cleaning charges from tenants, they claimed £250 professional cleaning charges and further £250 damages (all related to previous tenants’ use of nails and fittings) from our deposit.
Landlords need proactive, decisive agents. Makeurmove is none of these in my view. I would strongly advise landlords not to appoint this agent if they care about maximising rental income, ensuring compliance and efficiency.
5 aprile 2025
Non scritta su invito
Risposta di makeurmove.co.uk
Hello Sasi
Our team has contacted you directly but we have not received a response. As noted in our appeal to your earlier review, we are concerned that some of the statements you have made are misleading, and we would welcome the opportunity to discuss the matter with you properly.
Your comments refer to matters relating to landlord authority and agency processes. As you were a tenant rather than a landlord, you would not have visibility of the contractual relationship between a landlord and their agent, or of the legal parameters that govern how instructions are handled. It is therefore not possible for you to accurately comment on how these processes operate behind the scenes.
Make Ur Move acts only on the lawful instructions of a landlord. That includes decisions such as which prospective tenants may proceed to referencing and whether the landlord wishes to make a claim on a deposit. Like other reputable agents, our contract for services allows us to act on a landlord’s authority—it does not permit us to make decisions in their place or act as if we were the landlord.
We also operate a flexible process for tenants who enter a fixed-term agreement and later seek to leave early. You are free to propose replacement tenants; however, the decision to accept or reject any applicant rests entirely with the landlord. We cannot override that decision.
We do not “hide behind legislation” when we explain that we cannot progress multiple applicants simultaneously. This is standard practice across the industry for ethical, legal, and data-handling reasons.
Regarding the deposit matter you referred to as “cleaning charges,” we cannot discuss specific details publicly. We are happy to speak with you directly. What can be stated is that any proposed deduction must comply with the tenancy agreement and the rules of the deposit protection scheme, based on a comparison of the condition of the property at the end of the tenancy versus the start. The landlord makes the initial decision, and the tenant may then accept, negotiate, or dispute the claim through the scheme. In this case, you accepted the outcome of that process.
Finally, when you requested an early release from your fixed-term agreement, our team supported you and helped ensure all requirements and deadlines were met so that you could vacate when you needed to. As already noted this was completed more than 6 months ago and we did not receive any comments or complaints at that time.
If you would like to discuss any of these points further, we remain available to speak with you directly.
There are 2 people who make my…
There are 2 people who make my experience with makeurmove great
Alex and Louise.
They are simply brilliant.
Mark.
23 luglio 2025
Non scritta su invito
MakeUrMove offers an outstanding…
MakeUrMove offers an outstanding housing experience, supporting you from the initial stages of finding a property through to the entire rental period and beyond. Their dedication truly sets them apart.
Unlike some property management agencies that show little interest in resolving maintenance issues or lack adequate support, the MakeUrMove team is exceptional. They utilize a high-tech system that allows tenants to report maintenance issues 24/7, ensuring prompt and efficient service at all times.
I would like to express my sincere gratitude to Sharon for making my experience with MakeUrMove truly exceptional.
From start to finish, her support, professionalism, and dedication made the entire process smooth and stress-free. Sharon went above and beyond to ensure everything was handled efficiently, and her friendly approach made a real difference. I couldn’t have asked for better service - thank you, Sharon!
18 giugno 2025
Non scritta su invito
I love these guys
I love these guys! I’ve recommended their service to a number of friends. Proactive, friendly, efficient and flexible, they really make being a landlord so much easier. And their pricing is competitive too! My wife and I became landlords more by default than by design, so to have such a helpful guiding hand from MakeUrMove really made a difference.
7 aprile 2025
Non scritta su invito
Outstanding service
I have used the let only advertising and EPC services as few times and had great service. The online booking system for prospective tenants and landlord is simple and easy to use. Tenant referencing was done in 36 hours! Highly recommend and will definitely use again
25 marzo 2025
Non scritta su invito
Great Company for Landlord support, thank you.
I have used Makeurmove for several years they are always very helpful keeping everyone informed at all stages.
I wouldn't have stayed for several years if they did not provide a professional quality service. They form part of my business plan now and in the future they are a trusted part of my business strategy and I wouldn't hesitate recommending to any Landlord as they really support Landlords' in today's PRS market, they are really great and I believe I am lucky to have such a great company on my side.
Thank you to Alex and the Team at Makeurmove.
15 gennaio 2024
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for your lovely feedback, we are proud to be your chosen partner and look forward to a continued successful relationship!
Poor communication & lack of…
Poor communication & lack of accountability
I made an offer on a property via MakeUrMove my offer was accepted...deposit taken & references done...but due to me not providing a guarantor on time after asking what info is needed (as I have an IVA) and if I could do rent in advance my offer was then rejected because apparently, the landlord changed her mind and because after the fact I requested some requirements done before I moved into the property eg. Removal of a breakfast bar (that wasn't in the initial property pictures), a deep clean!
As a business I shouldn't have to wait a day/24 hours for a response and be penalised for the lack of communication. Yes, I'll be getting my deposit back but this is a business I would NEVER recommend or use again! I also asked to speak to a manager and was lied to about who is the owner was! Do not use MakeUrMove it's a waste of time and energy!
11 ottobre 2023
Non scritta su invito
Risposta di makeurmove.co.uk
Good morning Juliana - as discussed with staff yesterday we understand your disappointment however this review omits some facts and also makes claims which are untrue and so we will reply to correct the information as best we can without disclosing personal details and information.
In the first instance you made an offer after registering and failing to declare details. It was only after your offer was accepted that you declared the credit issues and it was explained prior to the start of checks that the landlord would proceed and review once the applications was submitted. It was also explained on the 3rd October that a guarantor is most likely to be required and what that criteria was including income and credit status - you confirmed you had a guarantor and sot he application proceeded. You are also advised that you have 3 working days to complete all checks and provide all requested information.
Your application did not meet the criteria set to be offered a tenancy after initial checks were completed. You were asked by the reference agency for the guarantor (which you said in advance you had). You requested details about the requirements on the 9th Oct and at 10.50am the same day this information was provided to you on a call and you suggested you may prefer to offer rent in advance. The reference agency advised that you would need to contact us because they had been asked to obtain a guarantor. You did not make any contact with Make Ur Move regarding this.
Separately you had already sent a number of amendments to your offer requests that had been sent over to the landlord - this included removing fixed furniture and a full repaint of a recently renovated property.
All other checks on you were completed and updates sent to the landlord. We contacted you in advance of their feedback at the same time to chase up the guarantor as this was required and had not yet been provided. You then replied to ask if you could offer rent in advance instead of a guarantor. Yesterday afternoon after considering all information the landlord took the decision to reject the application and return your holding deposit which was communicated to you immediately and then your funds returned to you within a couple of hours.
Your application was declined because the criteria was not met to be offered a tenancy and because of the changes requested after the offer was accepted, it was declined by the landlord and communicated to you promptly.
Make Ur Move provides service and a platform to landlords and in delivering that service we engage with other stakeholders in the process including viewing applicants and tenants. We do not work for those individuals and we only follow the instructions of our landlord clients.
You have been communicated with throughout, your queries have been promptly replied to - you have utilised the platform to request changes and have been informed of outcomes in a timely manner.
The final part of your review which is factually incorrect refers to a lie told about the owner/manager. You were not lied to and cannot offer any evidence of this whereas we can offer evidence to support all of the above.
Excellent service
I cannot thank Joanne and Charlotte enough for the excellent service, there were many delays due to my tenants not speaking fluent English and it was a long drawn out process where I had very good communication from Makeurmove
6 novembre 2021
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for your lovely review Beverly!
What a great team at Makeurmove!
Being a first time Landlord, I had no idea how good Makeurmove were until I started to speak with friends, family and work colleagues about their experiences of dealing with letting companies and agencies. This company seem to be head and shoulders above the opposition. It can be tempting to make allowances for an online agent but there is simply no need with Makeurmove, they are simply excellent. They are courteous, responsive and efficient in responding to my needs and requests and are proactive and reliable in bringing solutions to issues I have faced. I find them simply brilliant - what a difference it makes when people care about what they do.
1 novembre 2021
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you Ian - An absolute pleasure to still be working with you today!
Helpful & knowledgeable
Joanne was so helpful with answering my many questions today and I have always found staff at MakeUrMove to be friendly, helpful and knowledgeable. Makes the whole process so much easier at a reasonable price.
20 agosto 2021
Non scritta su invito
Risposta di makeurmove.co.uk
Thank you for this lovely review Helen!
What more could a landlord want
As a landlord I find make ur move offer an excellent service. I have several properties all vacancies have been filled within days. The fees are much cheaper than the high street chains and they offer rent protection insurance as part of the deal. I honestly can't fault this company. Although they are online all queries are answered very quickly by a real person.
21 luglio 2021
Non scritta su invito
Risposta di makeurmove.co.uk
Hello Sarah, thank you for your review!
Poor online experience
Poor online experience. I could not change the 'rent share' section for a tenant to reflect a change in rent. 10 minutes later I tried to add the same tenant again (to then remove the first entry) but the 'form' would not accept this claiming I had not added a phone number, which I had. I tried to send some helpful feedback online one, but 'Captcha' failed, there was no Captcha box. I could not submit this text into the 'contact form' because of a special character a '?' I think. Time to change the webmaster. On a positive note, I have managed to get previous queries sorted on the phone.
19 giugno 2021
Non scritta su invito
Risposta di makeurmove.co.uk
Hi David
I have contacted you personally to apologise for this frustrating experience. As explained our platform provides landlords the ability to find tenants and then use our software to manage their tenancies by purchasing a subscription or opting for a fully managed service.
Contract sending is a small part of this process and we decided to offer it as an independent service that can be completed outside the letting or management process. Unfortunately this will include some function related to other areas of the process such as reference checks. This is what rent share relates to and has no relevance to the contract, which are offered on a jointly and severally liable basis regardless of the rent shares that tenants have set between them. The second issue of adding tenants will be linked to this also as the system will not allow editing of a tenancy.
We will be withdrawing this independent service before the end of the year as we cannot commit resource to building out processes that do not constitute the core element of our service and that we have little demand for. In the meantime we will hide the rent share section to avoid confusion.
Captcha is a hidden security function on some forms and relates to our PCI & data compliance, it will fail if multiple attempts have been made to do the same thing and demonstrates that it is working correctly. We will investigate the special character issue and thank you for bringing this to our attention.
Best Wishes
Alexandra Morris
Awful online system
Awful online system. There was an option to click if there were no suitable appointments, which sends you a text link and directs you back to the exact same system / calendar. Pointless. No way to speak to anyone about anything directly.
17 giugno 2021
Non scritta su invito
Risposta di makeurmove.co.uk
Hi Ste
Thank you for raising this issue, a member of the team has contacted you this morning to confirm that there was an issue with the 'request an alternative' function on the viewing booking service. This is now working correctly.
Please be aware that the calendar is set by the landlord and this is who you would be meeting so alternatives may not be available. We would recommend that you take a look at slots available in the next few days/weeks to find something that works for you on this basis.
Our operational hours are standard office hours, we have an online chat and contact us form but sadly we don't have any staff available to address your issues at 1am and no plans to make this available. Please do reach out to us on the numerous contact methods should you have any further issues, our team will respond as soon as they can and I am sure you will find them helpful.
I understand that you feel this warrants a 1 star review, this is disappointing as work very hard to maintain excellent service. An issue has rightly been identified and addressed at the earliest possible opportunity provided. We note that prior to this you have been able to book an appointment and then cancel that appointment. From time to time issues do crop up and I trust that you will be satisfied with this response and the speed of resolution. Do reach out to us if you have any further issues.
Good luck with your property search and please revisit the site to rebook your appointment or search other suitable property anytime.
Alexandra Morris
Make Ur Move
No way to get a hold of someone.
No way to get a hold of someone.
I called the number on right move which is disconnected and permanently hangs up.
I had to then fill out a form on the rightmove website. They then sent me a text message from a number which I can't text back or ring.
When I ring that number, i hear in a foreign accent "the namber is incorrect please check and dial again" infinently.
So I go on their website and fill out the form and get forced to make a booking to view when all I want to do is call and ask a question about the property I saw instead of wasting everyone's time by showing up to a viewing.
16 giugno 2021
Non scritta su invito
Risposta di makeurmove.co.uk
We are sorry that you felt unable to ask your question and thank you for raising this with us.
Our platform allows landlords to advertise their property, they provide the information listed within the particulars and then complete their online calendar to allow quick appointment booking. As a result you are directed to the online service to manage your enquiry and book a viewing should you wish to.
If you do have any questions then you can ask this of the landlord once you have requested your appointment as you will have their contact information, should you then not wish to progress the viewing you may cancel this or the landlord can.
Our SMS service is just that, you can text back and many of our users do. Of course, as it is just an SMS service, you cannot call that number. The number on Rightmove is an allocated number provided by Rightmove which diverts to our line and you will be presented with options on that line and then information to direct you to the relevant site area. We have an online chat facility that you can make use of should you have any questions about the process or platform, we also have a contact us form in which you can complete your details and send your enquiry. We cannot answer specific questions about properties or local areas as this needs to be sent to the landlord.
As a result of your feedback, we will be launching the 'Ask a question' function so that users can ask through the site and this will be sent on to the landlord.
A member of the team will contact you to find out what question you have and see if this can be directed to the landlord for a response.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.