Lucky Brand Recensioni 

I purchased 3 pairs of jeans from their online store. One was a mistake and the other was a correction — so two separate orders.

The correction jean didn't button and upon further inspection was a size smaller than what was labeled (it happens). I returned that pair and the mistake pair. The original instructions were to send them via USPS, which I did. It cost me $13+ to return them.

It appears they do have UPS return labels but I never saw those until after the fact because I followed the instructions in the email. They deducted an additional $8 x 2 for the returns despite never using their labels (which they could easily prove by verifying the tracking that was assigned to the returns) so I was out $16 + the original shipping for the two orders.

After providing them with evidence, they ignored one order and focused on the other. They repeatedly gaslit me with excuses and acted like they never got the information I provided them. This exchange went on for over a month until I finally gave up, which is what they want.

This is no longer the original Lucky Brand company but a hedgefund-run entity that will screw its customers at every opportunity right down to a nickel because they're more concerned about their investors than they are about the people that keep them afloat.

If you feel you must support this company, buy from their online store on Amazon Prime (no 3rd party retailers) so you can ensure you don't have to pay for returns and get screwed in the process if the jeans don't fit or are sized incorrectly. Besides, it's way cheaper than buying from their online store. Take note that the colors represented online don't always match what you receive.

Frankly, I'd avoid them altogether. Their jeans' quality has decreased considerably as they are not the same as the ones I purchased in the early millennium, which have seen better days. They even short you by a belt loop. It's ridiculous.

Placed order online - Received an item I didn't order 10 days later. 4 calls to customer service and online chats to get this resolved each end the same way: You will receive a UPS return label within 3-5 business days. (? What century are we living in ?) Once the return label is received I will need to drop off the item at a UPS store to return. (10 days maybe to process?) Once the return is received and processed by Lucky within 3-5 more business days my refund will be issued. So now going on 30 days. And at that point I can choose to re-order and hope this time I receive the correct item.

As I understand it, you are under no obligation to return an item you did not order.. (Which I gladly would have done at the beginning of this process if it hadn't turned turned into such a lengthy drawn-out nightmare, or if they shipped the correct item right away.)

However a seller is legally obligated to either issue a refund, or ship the item that was ordered if the correct item is never shipped / received.

In the age of Amazon and other really streamlined online retailers it is pretty crazy to be so far behind.. and to back up the absurd online shopping experience with terrible customer service.

Horrible, horrible customer service! I paid for a pair of jeans that I have NEVER received. I've made 7 phone calls over past 2 months and have never once gotten anywhere with them. This company feels entitled to STEAL your money. Stay away. You've been warned.

Love the pattern of this shirt, came apart at the seam after one wash. Their clothing is just not as durable as it used to be. Disappointing

They have cheapened out. Don’t expect us to pay for rags. Their clothing is like junior dept. Cheaply made!

The jeans I ordered are completely ill fitting. Awkward irregular fit, not actual length as ordered. Started a return online yet no confirm email regarding return. Called customer service and I swear the agent (a young woman I had to spell everything out for) could not have cared less about helping my situation and honest to God she sounded like she was drunk or very stoned. The most incompetent customer service agent I have ever encountered "what do you want me to do about this?" "um I dunno what a QR code is let me look that up" I communicated that we need a QR code or 'return confirmation' email which was not generated per the webpage. She acted like I was inconveniencing her and that I asked for the theory of relativity. Are these people serious? Is this company for real? Does someone actually pay this girl to represent the company? I hesitate returning anything via mail because they are so untrustworthy and going downhill nowhere fast. Do not waste your time w/ this company and their atrocious customer service online. Be wary of calling that 800 number because you will get nowhere fast and they have the most inane lunatics answering their calls. If you must buy their product, only shop at their actual locations, don't resort to online shopping with them, you are met w/ unsavory results each and every time.

Attrocious customer service. I could elaborate but why bother as I won't be dealing with this company again.

Order placed successfully, got a confirmation email and order #, and then....nothing for weeks. Apparently, they just dropped my order for no reason. Feels like bait and switch since everything was ON SALE when I originally ordered everything, and now it's not. This is the 2nd time this has happened. I'm done with them.

Michael Hill generated an overwhelming experience with Customer Service!!!

Worse jeans I have ever purchased.
Blue dye from jeans has ruined all of my furnishings in my home. It has stained my skin on legs and even hands and is difficult to wash off. Customer service just keeps responding with the same canned response.

Part of an annual holiday in the USA was to stock up on Lucky Brand jeans and other clothing. Sales assistants were always helpful and the clothes were good value. Clearly not any more! It seems the brand is on a downward spiral and it would be better for everyone if they just closed down completely.

Size is not consistent. I bought two pairs of shorts, same size, different patterns. One was too big, one was too small. And the fact they don’t have reviews on the site sucks. No wonder they’re bankrupt. Way to show off Brooklyn hippies.

Monday July 25 I recieved the BEST customer service from your Assistant Manager. She offered suggestions and was super kind. She's a great asset to Lucky outlet! Ill be back!!!

Item cancelled without any notification as to why, had to contact customer service for a reason, and then reorder and pay extra shipping for that item to arrive. No packing slip in the delivery box, and the stones on 3 of the 4 items are not what I expected. I saw these items in a store and what I received is a much lighter and cheaper looking stone. Very very disappointed in this. My first and definitely last time buying from Lucky Brand

The $280 leather jacket I bought had a seam on the arm that started coming loose after about 5 wears. Listen, I wasn’t in bar fights or crashing motorcycles, I was strolling through a couple parks with my great aunt. If you’re thinking this is a leather jacket, it’s the farthest thing from it. Ive been gifted bracelets made by 6 year old children from summer camp with more durability than this pathetic excuse of a craft. Of course there is no return or exchange, because what do you expect THEM to do with this terrible product? No, these mistakes are for us to make. First and last time I buy anything from this company.

If I could give zero stars, I would. I made a large order during a major sale. Lucky Brand completely missed 4 out of the 13 items and charged me the full amount. They never sent any communication that the 4 items would be cancelled from the order, nor did they give notice that the order would be split into multiple shipments. I talked to customer service, and they said the items were not shipped due to low stock. They gave me a "request number" for a refund for the 4 missing items. It's been 3 weeks and about 10 emails with customer service, and I am still waiting on this refund. To make matters worse, I went in store and returned 6 of the 9 items I did receive. The clerk shorted me $114, which I did not realize at the time. This company's order and refund tracking is HORRENDOUS and I will NEVER purchase from them again!!!

Love some of the jeans and accessories, especially the bohemian style

spent $100 and then it immediately gave me an error. No order number or any info just blatantly robbed me of $100. The customer service tab straight up didn't work.

If I could give a negative number on review I would. I ordered 2 pair of jeans womens and one shirt. I got the order however I received one pair of men's jeans Instead of the jeans I paid for. Mind you I spent over 200 dollars, I emailed customer service and they were great, told me they would make it right and resend the order. I got the package 3 days later and once again the wrong order still missing the pair of jeans that were missing with the 1st order. So I emailed again only this time I got ignored. When spending this kind of money on clothes you expect to receive the correct items. Now I'm stuck with mens jeans. The customer service is horrible and they do not care about the people whom keep their business open. I will never purchase another pair of lucky jeans. They obviously have no respect for the people who keep their doors open. Shop around before giving your hard earned money to people who keep it and send you whatever they think you should wearing.

I gave them my email for 15% off my order and it gave me a promo code that was invalid. I then signed up for their student program to receive a 15% discount code and that was invalid either. I then decided to move forward with the order despite the promised discounts. I paid $10.00 for delivery in 3-5 business days and my package says it will get here in 8 business days (10 total days from when the order was placed). When I explained this to Kareem, a lucky brand Live Chat support agent, he said there is nothing he could do to help me and disconnected the chat! What kind of customer service is that? This brand seems incredibly shady.