Lucky Brand Recensioni 

Bought over three hundred dollars worth of jeans, tried to return two pair with a big hassle. Upon my request for a return of two pair of jeans with my receipt, under thirty days also my jeans had all tags and were never worn and I was in there computer system as well they would only give me a store credit. The two brothers that waited on me at the Burlington Mall store talked to each other in a foreign language about my return in front of me HOW RUDE CAN YOU GET!! My opinion shop somewhere else where you’re treated fairly and with respect. Called customer service three times and left my contact number without a return call after a month. GO ELSEWHERE!!

customer service is TERRIBLE ive had people hang up on me. Im always disappointed with their CS. It's almost as if they tell their reps to be rude. Im not kidding. They charge for shipping and returns which means you're wasting $18 on shipping if a pair of jeans don't work out. Seems like a poor choice if you want customers to venture out and try your clothing. I went out of my way to buy from their store rather than amazon recently and I should have just bought from amazon to get free returns. Im out $18 for trying on a pair of pants.

So I saw this great looking mock half zip men's top 100% cotton which is what I was searching for. Jumped online and it looked too good to be true, marked down from a retail $98 like 70%! I was skeptical but UPS dropped it off within just a few days and it was beyond my expectations, and I'm super fussy. Pretty much true to size as well. I'm feeling lucky here!

ordered from this shop, the item does not represent what is advertised, very poor quality

As others have said, Luckybrand.com has a horrible online return and/or price adjustment policy. I purchased 4 pairs of pants for $69.99 from the website approximately 4 weeks ago. Since then, those same pants have dropped in price from $69.99 to $27.99! I asked for a price adjustment and I was told that price adjustments have to be requested within 7 days of placing an order or 7 days of receiving an order. As a result, I consider myself to be out $168. But as a courtesy, they did offer me a 15% discount on my next purchase however, I let them know I would not be purchasing anything from them again!

I wish I could choose even less stars for my experience with lucky brand! The team is extremely unprofessional and incapable of reading the history of emails. A lot of lies and inability to provide any guidance correctly . Since September 2023 cannot get my money refunded , since November it’s claimed to be refunded shortly ! How much more can I wait for my money to be refunded ?! Unacceptable!

Echoing what others have said, the online return policy is ludicrous.
I received a pair of jeans missing the belt loops. My choices were to pay to return the jeans, or visit the store in person to return. I realized too late that the Lucky store had closed. My option was to call them and negotiate a return via mail, which they refused.
I elevated to a supervisor, Paula, who eventually agreed to issue an immediate refund if I sent photos.
I did this, Paula responded, then someone else started emailing to start the process over from the beginning, saying they had to receive the faulty jeans before they would give the refund.
Every email started with the same sentence, as if robots are running customer service.
Needless to say, extremely frustrated. Although I've been a customer of Lucky for 20 years, I will not longer shop the brand due to the downturn in quality and service. Bye, Bye Lucky.

Awful Experience. Took them 10 days to ship my pair of jeans due to “Warehouse issues” told them I need the jeans by a certain date, they confirmed it would happen but of course it’s not. I called customer service they provided an overnight shipping code for a second pair… the code didn’t work, called customer service back and they said they couldn’t help me because of a long system update. Trash. No reason to ever support this company

Customer service at Lucky Brand is some of the worst service I have ever received with any online order. I tried to make a return in store and their sales clerk and their customer service person argued between themselves on whose inventory is charged. Customer Service Rep since he was located in Mexico he couldn't help me. Neither would accept my return even though the original order arrived already open and missing half the order. I settled on accepting a return label to send the item back for the return and they hit me with a $8 return fee. I strongly suggest never buying from them online as their infrastructure is poorly flawed.

Galleria Dallas asst store mgr lied & demanded an email or a return, even with receipt! Sounds like extortion & is illegal. 1/2024-tried to return 2 t-shirts purchased at the Galleria/Dallas store to another Lucky store (called ahead) The system did not detect the receipts bar code or manually in. One assoc tried to do a store credit & only said it would be a credit. Deception. She yelled at me. I called the orig. store purchased & that mgr, Raven, yelled continously at me on the phone when I asked about the problem & she should tell Corp. Sales Audit team about the system not reading receipts. She demanded I leave "now" so she can try to do the return. I hung up. Only 1 CS phone # - which is online orders only! I called again & filed a Sales Audit Store complaint. CS said they will get back to me in 3 days. WIll see. Called a 3rd store to find out an email is NOT required to do a return! Dallas/Galleria mgr who yelled at me did lie. The co. are liars, deceptive, mean. A law suit should be done.

Everything went wrong. Worst customer service. Charged for item they said they wouldn't charge me for since not available. Provided incorrect tracking number. Wont' ship in time frame provided. My request to speak to a manager was not fulfilled.

Terrible customer service. My jeans were mislabeled, or at least it’s the first pair of 31/30 jeans that were at least three inches too wide. The customer service rep was rude and unhelpful, and refused to refer me to his manager upon request. Plan to spend $8 to return any item even if it’s mislabeled or defected (after spending $10 for them to ship it).

It’s too bad, this brand used to be top quality. Now they sell junk and their customer service none existent.

Appalling customer service. I purchased two necklaces on the website and the description said they were “gold plated metal.” When they arrived, they looked cute, but I was shocked to see that they were made of plastic. I wanted to return them, but the return fee is 8.00. I thought that since the description was entirely false and it would cost less than 2 dollars to ship them back, that this seemed a little high. I contacted customer service where they asked for everything but my fingerprints and then spent ten minutes trying to convince the rep that I wasn’t lying, taking several photos, at which point she just said that it didn’t look like plastic to her and there was nothing she could do, but offered me a ten percent coupon. I said not to bother as I wouldn’t be ordering again from a company with such poor customer service. A real shame because I have loved everything else I bought from there. If this is the way they treat their customers, however, I’m no longer interested.

Bought a pair of jeans from their website. THEY sent the wrong style. Contacted them to see how to return and would they provide a shipping label. Their response: "..in case you will be charged we will waive off the return shipping charges..." In other words, I pay to ship them back and they'll waive the shipping fee for reshipping the correct pair. In essence I pay shipping twice for one pair of jeans.

Lucky should not be able to keep customers money when Lucky does not send order. They are thieves.
Refund my $8.00.

Ordered an item then was partially refunded and item returned to warehouse without my knowledge. I reached out to inquire why I received $6 on a $30 order; apparently my order was rerouted back to the warehouse. Lucky issued another partial refund. The refund amounts issued only covered 2/3 of the total amount paid, not shipping or taxes. When I contacted Customer Service, I was told that the last amount of my refund could only be creditted if I paid for another order. At this point, why would I commit more money to Lucky in fear of the situation happening again? I requested a refund for shipping and taxes on an item I never received yet was told that the system would not allow it and during normal business hours a supervisor was not able to assist; I would need to get a call back on the weekend. As I was giving customer service my number for a call back, they claimed to not hear me (had not moved in hours) and ultimately hung up. Wow. I get not having access at their level but after 60+ minute conversation with no interference when I am finally receiving help, the call suddenly drops? That is shameful. So I am calling back, to probably have another 60+ minute conversation yet hopefully getting actual assistance to resolve my issue with Lucky Brand.

Worst customers service ever.
8 dollars to pay for the return…. I let you imagine how many people make mistake when they order. 8 dollars each time. How to steal money from people !
Impossible to change the size after ordering 2 minutes ago..
Never order online for sure !

SCAM- Don’t order from this company!!! Thought it was legit, they supposedly sent my package to “Anonymous” in another state and when I called their customer service they fished for information.

Ordering online is such a hassle. I was pleased to make my purchase and never received an order confirmation until 2 days later saying it was shipped. Shortly after receiving the shipping notification email, I received an email saying a few items were cancelled. I was very much confused because it had said it was shipped and I was billed the full amount. I reached out to customer service and they confirmed two items from my order have been cancelled. Their solution was to wait for that cancelled item to be in stock and purchase it once it is available...what?! They want me to spend more money on an item that was initially in stock yet got cancelled after I received A SHIPPING CONFIRMATION. I am beginning to become weary of this company. I have noticed, if I stand correct, the clothing is made in India...their customer service seems to be based in India and most of the customer service representatives have names that are native to India. This makes me also aware that scammers are huge in India...so beware. I am currently in contact with their representatives and looking for information to see what is really going on behind the scenes of this shady company and my order. I am truly dissatisfied with this company.

Complete trash. I’ve had my order canceled on three occasions with them saying all the items are out of stock and to check the website at a future date. Every item is listed on their webpage is listed as in stock for each order attempt. The customer service reps are obviously going off a script as I was called meggie by the rep in one of the emails.

AI would do a better job at customer service than whatever outsourcing they are using. Completely worthless company.