Love Luxe Recensioni 

368
TrustScore 4 su 5

3,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I've been waiting 7 day for my shirt to arrive The mobile contact number doesn't work And ive tried emailing them 6 times for the email to come back saying there is something wrong and it won't s... Leggi di più

Valutata 5 stelle su 5

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... Leggi di più

Dettagli dell'azienda

  1. Negozio di borsette

Scritti dall'azienda

Authentic Designer Resale


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

368 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(368)

4 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fab service 👏

My husband purchased a pair of trainers today and we cannot fault the service provided. He sent an enquiry as to the opening hours of the store, which was responded to immediately. The lady in the shop was lovely and very helpful. The trainers were sold as worn, however they are like brand new and a really good price. Will definitely buy again!

24 agosto 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Hi Katie,
Thanks so much for the lovely review - You've been drawn as the winner of our August '22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Valutata 5 stelle su 5

Love Luxe is perfect

As always Love Luxe has provided beautiful shoes for the best price! I cannot sing this shop’s praises enough. I will be back (again)!

16 agosto 2022
Valutata 5 stelle su 5

A pleasure to deal with

Items are always as described. Some bargains compared with RRP. Charlotte always lovingly wraps the items and enclosed a hand written envelope with the receipt and a thank you note. A pleasure to deal with. Regular offers and sales as well as raffles.

16 agosto 2022
Valutata 5 stelle su 5

Excellent all round

Excellent service, fast delivery, great communication and product exactly as described. Couldn’t ask for anything more 😀
This was not my first purchase, and it won’t be my last!!

5 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

I feel like I have been robbed

I have bought from Loveluxe before and had no issues however I recently purchased a YSL puffer pouch and when I received it, it wasn’t what I expected, the dimensions given were incorrect, it stated 19cm width which at the bottom it is but at the top it’s 18cm and my phone wouldn’t even fit in it. Therefore the pouch was not what I expected and I proceeded to cancel and return the order. Charlotte refused to refund me even though I stated my consumer rights and distance selling rights. Charlotte has also proceeded to block me on whatsapp and has removed me from her whatsapp selling groups which I find to be extremely unprofessional given I have not been rude to her at all nor have I given her a reason to block me, all I have requested is a refund for a pouch that I no longer have in my possession. So not only am I now out of pocket £425 I also don’t have the bag. I feel like I have been robbed/scammed, all I ever wanted was to resolve this amicably however I have been given no option but to raise a dispute through Paypal and trading standards to get my money back. Be very careful when purchasing from this website. Charlotte if you read this can you please unblock me so we come to a resolution, thank you.

1 agosto 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Hi Kelly,
The dimensions that I provided to you are the exact dimensions that are listed on the official Saint Laurent website for the mini puffer pouch. When you received the pouch your first message to us was “it’s smaller than I expected and I have to force my phone to get it inside…”however we have provided you with the accurate dimensions in the sales listing, and we always provide dimensions so that customers know exactly what they are purchasing.

I also advised you multiple times, we do not take returns on bags and accessories (unless the item was faulty). Our returns policy on the website also clearly states this.

You then proceeded to just send back the item anyway and open a PayPal Dispute Case, which has taken several weeks for PayPal to review.

As you are aware PayPal have now reviewed all information submitted from both Love Luxe and yourself and they closed the case in OUR favour. Because this case was decided in our favour, we aren’t obliged to give you a refund as Love Luxe is not at fault in any way, nor have we mis-sold you anything-
however as a gesture of goodwill, we have issued you with a credit note of £425 which has been emailed to you.

Thank you and have a lovely day,
Love Luxe

Valutata 5 stelle su 5

Prompt, quality and quick!

All communication was prompt regarding my item, it was easy to make payment and the item was posted and tracked the day after.
Super easy!
The item was perfect and exactly as described. I am so happy 😃

13 luglio 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Hi Yve,
Thanks so much for the lovely review - You've been drawn as the winner of our July '22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Valutata 5 stelle su 5

A very happy costumer!

Second time buying from Charlotte and I’m very pleased with my purchases. Honest, accurate and very reliable. Delivery has been super fast both times round. I’ve recommended Love Luxe to lots of my family and friends who are also now a part of all the group chats. I look forward to purchasing more in the future.

7 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Always a great service!

Great service!
Items always as described and always super fast delivery. Have ordered several times and have recommended to all my friends.
Can’t wait to order more. Thank you.
Xx

5 giugno 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Hi Lindsey,
Thanks so much for the lovely review - You've been drawn as the winner of our June '22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Valutata 5 stelle su 5

It’s a great shipping experience

It’s a great shipping experience. Quick delivery with well packed package. Thank you

25 maggio 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Thank you so much Alina for your wonderful review. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Valutata 5 stelle su 5

Love love love

Ive ordered from here twice now and i can honestly say the service and quality are outstanding. Theres always lots of choice and the communication throughout the process is brilliant. Thank you xXx

10 maggio 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Thank you so much Lil Mama, we are really pleased you had a great experience with us. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and Facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Valutata 5 stelle su 5

Love Love Luxe

Bought from here a few times now & also sold items to them. Really good service. Every time I want something designer I always look here first before paying full price in the shops! Can totally recommend Love Luxe.

8 maggio 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Hi Sam,
Thanks so much for the fab review- You've been drawn as the winner of our May 22 £100 gift voucher. Please could you contact us on whatsapp- 07519361503 or email contact@loveluxe.co.uk to claim your voucher!
Thanks
Charlotte

Valutata 5 stelle su 5

Purchased the YSL medium sunset bag…

Purchased the YSL medium sunset bag with a great price. Will be purchasing more handbags. Thank you!

7 maggio 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe


Thank you so much krystie, what amazing feedback. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Valutata 5 stelle su 5

I love my Gucci soho bag!

I love my Gucci soho bag! My second purchase from love luxe, very fast delivery and item as described, will most definitely buy again. Thank you Love Luxe! 😍

7 maggio 2022
Logo di Love Luxe

Risposta di Love Luxe

Thank you so much Helena for your wonderful review. We really appreciate our customers’ feedback. Make sure to follow us on Instagram @loveluxeuk and facebook for all the latest updates and tag us in any photos with your new purchase, for a chance to be featured on our page :)

Valutata 5 stelle su 5

Christian Louboutins....

I was looking for a pair of Christian Louboutins for many years and they were my dream shoe. Charlotte found me the perfect ones in perfect condition and at an amazing price!! The service was so professional and fast. And the shoes were wrapped beautifully. Excellent company. Would definitely recommend. Thanks ladies.

25 aprile 2022
Non scritta su invito
Logo di Love Luxe

Risposta di Love Luxe

Hi Fran,
Thanks so much for the fab review- You've been drawn as the winner of our April 22 £100 gift voucher. Please could you contact us on whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più