I never leave bad reviews but it really isn’t nice to be ignored. Communication has been almost non‑existent. I received one initial reply on WhatsApp on 11th May asking me to send... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Leggi di più
L'azienda ha risposto
Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Leggi di più
L'azienda ha risposto
I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Authentic Designer Resale
Informazioni di contatto
redbrook road, s752rs, Barnsley, Regno Unito
- 07519361503
- Contact@loveluxe.co.uk
- www.loveluxe.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always a pleasant experience shopping…
Always a pleasant experience shopping with Charlotte, very efficient and prices you just cannot beat anywhere else
First Time Buyer
Ordered a pair of sunglasses and I love them.
Once I was advised of them being shipped I had them the next day.
Well packaged would certainly consider buying from again
I have brought a couple of items from…
I have brought a couple of items from Love Luxe, I have been happy with my purchases. Good communication.
Great comms quick delivery
Great communication, very courteous and speedy delivery, trustworthy in my opinion
I love Love Luxe
I have purchased various items and they have always arrived quickly, and most importantly are as described.
Any time I have had any questions they have been responded to quickly. I would definitely recommend them
Ignoring all messages and stolen my boots
Sent them boots in February which they received. Sent me a message saying the leather was damaged so they will only sell for half. I said fine and then awaited the sale. I checked and they were not on the website so I messaged to clarify what was happening with the boots. I have messaged them multiple times and emailed and they have not replied at all. So they have my boots and are now ignoring all of my messages. Do not use this company, I will be taking legal action against them.
Edit: Since they have decided to reply and continue the lie about when the boots were uploaded, I'd like to make it clear that I have screenshots showing that the date the product was uploaded was not '7 days after they received the product' it was actually almost a month later. I'm assuming they just don't know how a websites source code works and to clarify they uploaded the boots the same day they finally responded to my messages. Also since they have time to reply to my review I would also appreciate it if they could reply to my email since they returned my boots with the box damaged and a missing dust bag. They are horribly unprofessional to deal with, called me silly for uploading my review after ignoring my messages for over a week and are still refusing to be honest about their poor business practice. They made me pay £11 to have the boots returned to me. Absolutely disgusting considering I needed the boots returned because they failed to do what they promised and also the boots arrived showing the postage cost under £5 sp just another scammy business practice from them.
Stay away from this company at all costs, if they had just held their hands up and said sorry we forgot to put your boots online etc I wouldn't really have cared. The lack of response to my messages and their dishonest and frankly rude behaviour after really shows what type of a business they are.

Risposta di Love Luxe
Fantastic service, immaculate item!
Fantastic communication throughout the whole shopping experience and my beautiful, immaculate bag arrived as promised! Wouldn’t hesitate to shop from this store again, and I’ve already listed some items for consignment since I trust them so much!
So far I trust this company
So far I trust this company, the shipping was not so fast but the items arrived.
Happy about my order and the shoes are amazing
Dont sell your item here
Tried to sell my jacket to this company.
After agreeing on price i posted the item with my own money ( other companies covers the shipping cost) then i find out that they havent been able to authenticates it so if i wanted my jacket back i had to pay £9 for the postage. 14 pound wasted that was.

Risposta di Love Luxe
Can’t express enough the quality of…
Can’t express enough the quality of service with love luxe! My bag came quicker than expected and is perfect. Quick communication throughout with any questions I needed answering. Will definitely be using love luxe again. Thank you!
Thank you so much to Marya and the…
Thank you so much to Marya and the staff who helped me sell my Hermès Birkin 35 Clemence GHW bag.
love love the shoes, thank you.
delivery was prompt and packaging was done with care.
goods described as in the picture.
love love the shoes, thank you.
Excellent user experience
Excellent user experience, I do love this shop!
Fast support and great products.
I highly recommend this shop for pre-owned luxury products!
Brilliant service
Brilliant service. Charlotte confirmed my order, posted Friday, arrived Saturday.
Stunning jacket, love it.
Amazing service
I’d like to express my gratitude to Love Luxe for their exceptional service. Initially, I was hesitant about consigning my bag, but their attentive customer service and meticulous attention to detail quickly put me at ease. Charlotte was particularly impressive, and I highly recommend Love Luxe to anyone interested in buying or selling luxury items. I plan to work with them again in the future and will definitely refer my friends and colleagues based on my positive experience. Their exceptional communication skills further solidified my trust in their services. Thank you to the entire Love Luxe team for everything!

Risposta di Love Luxe
Never got back to my message for ages…
Never got back to my message for ages and were rude when they eventually did. Very unprofessional, would not recommend them to anyone!
this is the right business

Risposta di Love Luxe
Fantastic Valentino tote it’s perfectly…
Fantastic Valentino tote it’s perfectly described. I’ve used love luxe over the years and they always deliver luxury products at brilliant prices. Charlotte is very helpful and will answer any questions you may have. I’m so happy I found this website for all things luxury! Fast delivery too I cannot fault. Thankyou.

Risposta di Love Luxe
Great Service
Great product as described.. Very GOOD customer service from start to finish .. Thank You

Risposta di Love Luxe
5*service
The easiest purchase ever! Was kept update with tracking number and it arrived the next working day. Also sold a couple of items through Love Luxe. Would definitely use them again xx

Risposta di Love Luxe
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