Loganair Recensioni 

My flight from Glasgow to Tiree on 7 July was cancelled on the morning it was due to leave. The earliest next available flight was not until a week later. I had to make alternative travel arrangements which cost me over a £150 and meant I arrived at my destination a day later than planned.
I will say that all the staff involved with Loganair flight operations (Tiree Airport, flight crew etc.) were excellent. But the airline's customer service provision is not good.
I lodged a refund/compensation application on 7 July and have been trying to make contact with the customer services team but their phone lines are always busy. I emailed their refunds teams but was told they could not update me on the claim. I note from a previous review that Loganair indicates that they may take as long as 35 days to respond to refund/compensation claims. It has now been 41 days and I have heard nothing from Loganair. I appreciate that the routes Loganair operate are particularly sensitive to weather-related disruption, but, I don't think that should be an excuse for such poor, communication and opaque customer service systems.

We were made to pay an extra £30 for excess luggage when we were checking in all of our suitcases. We weren’t given the chance to take our trolleys into the cabin which would have solved the issue. It really makes you feel like an idiot when you’ve just been ripped off and they offer complimentary tea or coffee and biscuits and caramel wafers if they’re fares are extortionate to begin with and they squeeze you like that on top of it. With the same bags checked in we had no problem to continue our trip back home to Europe. Who cares about friendly staff if they treat you like this. Obviously they have no competition to cover the routes to Orkney and Shetland so they do as they please.

NEVER NEVER NEVER fly with Loganair.

I booked with BA, first up Logan air doesn't honour BA status.

I travelled specifically to bring film equipment to a film shoot. They left my luggage at the airport, and there was litereally ZERO options for contacting Loganair or the baggage handelrs other than filling out a useless online form in the hope that someone in the next day or two might look for the bag. I will literally lose thousands, if not tens of thousands of pounds due to the absolute incompetence of this airline.

Waited 9 months for my flight claim - still not paid out or updated me.

Me and my partner were delayed over 12 hours for a return to UK flight in Nov 2025, 3 hours sat in the airport awaiting a further update/plan from Logan Air cust service, until were given hotel and commute to Aberdeen (2hr drive) to get plane 12 hr after our original.

The claim was originally submitted in Nov 2025, I get little updates and chase myself by-weekly and monthly but no reply or informed update.

First thing is we were left on the transport bus without adequate air circulation and became unbearably hot, driver wouldn't open the door to help cool down. Finally got on the plane and still had to wait...they needed "paperwork " . We were an hour late taking off. Finally got to IOM and guess what? 20, yes 20 people did not get luggage. Here it is two days later and still no luggage for anyone even though it was supposed to be on Saturday evenings flight. This is the most inept company ever and if I had known how bad their rating was I surely would not have booked. My recommendation is, DO NOT use Loganair.....I will be submitting reimbursement for things I have had to purchase.

I travelled recently to Inverness, and found myself in a bit of a pickle. The stewardess (Kimberley), absolutely amazing, went out of her way to help, and massively resolved my problem. It may only have been the smallest thing to her, but in hospitality, it’s sometimes the smallest things, that may seen immaterial, have the biggest impact. So thank you greatly. Please convey my thanks, made a Loganist flyer out of me.

Extremely disappointed experience with loganair
I was given incorrect information by loganair regarding how many bottles of whisky I was allowed to carry, which caused unnecessary stress at the airport.
At Islay Airport, there was a clearly displayed sign stating:
“7 bottles (70cl) or 5 litres allowed in 1 hold bag.”
The wording explicitly refers to one hold bag, which naturally implies that each checked bag may contain up to seven 70cl bottles.
To comply with this policy, I even asked the check-in staff at Glasgow airport before the departure, I was told that the limit was indeed seven bottles per checked bag. Based on this information, I paid for an additional checked bag so that I could legally carry my remaining three bottles.
However, when checking in for my return flight, I was told that the limit was actually five litres per passenger, regardless of the number of checked bags. My additional bag was therefore useless, despite the fact that I had paid for it specifically to comply with the instructions I had been given.
As a result, I was forced to leave behind three bottles of whisky worth approximately £500.
Customers should not lose hundreds of pounds because of contradictory information provided by the airport and its staff. I sent multiple complaints to Loganair and I never get any answer! This situation was avoidable and poorly handled, I would not expect this level of misinformation from a local airline.

I have not even flown yet and I am deeply concerned. I had a large amount of emails stating that my flight time had changed. All say different times. I was asked to confirm the changes but before I did that I wanted to clarify what I was confirming.

I had been emailed by their customer service so I just asked in response. Heard nothing back, received a second email telling me I had not responded so I explained again and tried to forward the first response too. I then received an automated response telling me the ticket was closed.

I have submitted a complaint through the complaint form on the website but have still not heard back. I have no idea what is happening and the short trip I had planned has now taken so much time and energy.

Don’t use this airline.

Changed our flights so we had to leave on the day of my friends 60th birthday, that was the reason for the trip.

Cost over £1000 for two of us to fly with this joke of an airline.

Emailed Custer Services on January 19th, they just emailed back, July 30th and didn’t even have the decency to apologise for the delay in response, just said in accordance with EC261/2004 there’s nothing we can do about it.

I’d start by saying that any staff member I’ve actually spoken to has been very pleasant, but the responsiveness of Loganair’s claims handling team is abysmal.

My flight was delayed for four hours in March and I submitted a compensation claim (for over £200) the next day. Over four months later, and despite multiple follow ups, I’ve had no response. Customer services state that it is a different team who handle these claims, and there is no contact line for them. They state that this team are dealing with a backlog and it isn’t possible to say how long cases are taking to process.

Surely this is the point at which a business hires temporary staff or redistributes work to clear a backlog? Or at least updates their website, or automatic replies to provide some more information.

If I could give less than 1 star, I would. If you are unfortunate enough to need this airline (as not many airlines fly to Scotland), prepare yourself to receive the worst customer service ever. And if you are unlucky enough to lose your luggage, that would be a shame. They don’t answer their phone, or email and expect you to pay for delivery of your luggage which THEY LOST. Honestly, I’ve never experienced this level of shameful service, ever!

Edinburgh to Southampton with my 6 year old granddaughter.
The cabin crew were so caring for her and gave her a colouring set.
The female cabin crew were also very engaging throughout.
This sets Loganair apart from BA (who we flew up with)..
Thanks, you made our flight wonderful.

I booked a flight with Loganair during the sale period in March 2026 however there was no place to apply the TARTAN17 discount on the app during the sale period. As per the website I completed a complaint form also in March and another one in April and June due to no response.
I rang customer service 27th July who basically said there was nothing they could do to help. I thought Gotogate was the worst customer service ever but Loganair are definitely up there.

What an amazing experience I had flying form Manchester international Airport(MAN) to isle of man (IOM) on 17/07/26. Got to the airport and wasn't hard at all to fined the check in desk check in was nice and quick probable taken around 2 minuets security also nice and quick. Information on the gate was show around 40 mints before departer although we did have to catch a bus to the plane which is always a bit annoying but got a good view of some planes when we got to the plane we had to wait for the passengers in rows 1-10 to bored first but I think that was because of weight distribution got on to the plane and was greeted by a lovey fight attendant and got into my seat I was very suppressed to see only tow flight attendees on the plane never seen the before. very empty flight so as soon as every one was on the plane we could go and ended up leaving around 5 MINETS EARLEY which all ways nice to see. Taxi was very short and as soon as we got to the runway we where of when we got to are cruising altitude we where given a free snack and some water it was also nice that you aren't allowed to drink alcohol on the fight so there where no drunk people on the fight. Then about 35 minuets later we where on the ground and got to are gate in no time then the worst part happened. We got to are gate and then where wating for stairs to attach to the plane not really shore why because the plane we where on had got stairs already on so I fell like that is a bit pointless and also we had to wait for half the bags to get of first before we could get of I think that was because of wright distribution but then let of the plane and on are way. Loganair is by far my favourite airline for domestic flights don't use EasyJet or Ryanair use Loganair best experience on an airline in a long long time thanks Loganair for such a good time.

★☆☆☆☆

I rarely leave negative reviews, but my experience with Loganair has been disappointing from start to finish.

On 21 January 2026, I was travelling on a single Loganair booking from Aberdeen to Exeter via Manchester (Flights LM0021 and LM0371).

The delay to the Aberdeen flight caused me to miss my onward connection. No suitable same-day alternative was available, leaving me with little choice but to arrange my own transport in order to reach my destination.

I submitted a claim, supported by receipts and the relevant flight details, expecting a straightforward review.

Instead, I waited more than six months for a response.

When Loganair finally replied, they declined my claim, arguing that because I had made my own onward travel arrangements, they were not responsible for the costs I incurred. I fundamentally disagree with that position and have asked the airline to reconsider.

Delays happen. Every airline experiences operational problems from time to time. What distinguishes a good airline is how it looks after its passengers when those problems occur.

Sadly, my experience has been one of poor communication, an excessive delay in dealing with a legitimate claim, and a refusal to accept responsibility for the consequences of the disruption.

As a result, I have lost confidence in Loganair. I will not be travelling with them again and will instead choose airlines that demonstrate a stronger commitment to customer care when things go wrong.

I will update this review if Loganair revisits my claim or resolves the matter fairly.

Logan Air cancelled my return flight from Newcastle to Southampton on 25/07/2026 with less than two hours notice. I had previously flown from Southampton to Newcastle with them to attend my cousin’s funeral. This was an already difficult, emotionally draining time and I was relying on Logan Air to get me home quickly and quietly. I received an automated notification that my return flight was cancelled as I arrived at Newcastle Airport having just driven for 2 hours to get there. There was no assistance provided from Logan Air and with no other flights that day I was left to find alternative travel arrangements. What made it worse for me that my flight was cancelled with less than two hours notice and this is nowhere near enough time to make realistic alternative plans, especially after a funeral when you’re exhausted and vulnerable. I wasn’t offered a workable alternative or any meaningful assistance. I was effectively abandoned at the airport to “sort it out myself.”
In order to get home I had to extend my hire a car and drive for six hours to get home. That’s six hours on the road after an emotionally heavy day, plus the unexpected expense of the car hire, fuel, and the additional toll on my wellbeing.
Reliability and basic care for passengers are non‑negotiable, and both were missing when I needed them most. On both counts, Logan Air failed spectacularly. I will go out of my way to avoid them in future and will advise others to do the same until they prove they value their customers’ time, money, and dignity.

Very poor handling of check-in time for island hopping flight Kirkwall to Sanday on 23rd July 2026. We were waiting next to the check in desk but were not called or informed in any way that the check-in was closing. The information board showed the flight still checking in but we were still refused check in for being late. Staff were completely unhelpful and quite rude. A serious attitude problem.

My teen son was travelling to Stornoway yesterday in his own, he has a visual impairment and uses a cane, only having very close sight. He told me that the staff could not have been kinder, really looked after him and most excitingly, showed him the cockpit and took photos of him in his phone. This made such a huge difference to him as a nervous traveller and turned a worrying experience into something positive and happy. Thank you so much for making my son happy and confident in flying and giving him such lovely memories

I took a flight with Loganair from Southampton to Newcastle in Jan 2026. The flight was delayed over four hours cos of a technical issue with the operating aircraft and then the second replacement aircraft. I submitted my application for delay compensation on the day of the delay. Six months later and despite contacting them several times by both phone and email I still have not been compensated. Absolutely appalling!

I tried booking flights from Exeter to Edinburgh. I couldn’t compete the booking, on either Safari or DuckDuckGo. Despite selecting the dates and times the website would not allow me to continue. So I thought I would call to book. After 15 minutes holding I had moved from position 11 to position 9. Then I was cut off. I am flying British Air instead.