Llama Travel Recensioni 

201
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TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

We had a fabulous holiday in Peru with Llama Travel. The booking process was great - they offer very flexible options so you could choose exactly where you wanted to go. The group size varied, but... Leggi di più

Valutata 5 stelle su 5

We had an amazing 18 days in Peru. The trip was so will organised by Llama Travel and their Peru partners Lima Tours. The inca trail was a fantastic but challenging experience. Guides during our t... Leggi di più

Valutata 5 stelle su 5

We went to Costa Rica in March ‘26 for our anniversary and we had the best time from start to finish. The group size was perfect and everyone was so nice on our group. We have given separate feedba... Leggi di più

Valutata 5 stelle su 5

Just back from an exciting safari adventure in Kenya, which included marking a particular birthday. Can't praise our driver and guide, all the staff in all the lodges and the company enough. The iti... Leggi di più

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Scritti dall'azienda

Llama Travel’s twin focus on high-quality holidays and the lowest possible prices has led to us being recognized as one of the UK’s leading operators of holidays to Latin America, Asia, and Africa.


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4,9

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TrustScore 5 su 5

201 recensioni

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4,9

Tutte le recensioni

(201)

32 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Credit cards not accepted for balance payments …

I have just booked a trip to Peru for next year and very happy with the service I have received. However I am very unhappy with finding out whilst reading the booking conditions that they don’t take a credit card for the balance of the holiday. Most unusual for any company let alone a travel company where extra protection is given by credit card companies.

13 giugno 2025
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Risposta di Llama Travel

Dear Mark. Thanks for your comment. Llama Travel accepts deposits by credit cards, but we don’t accept balance payments by card. This is because card processing firms charge a substantial fee to process payments, and if we accepted cards for balance payments, we would have to increase our holiday prices by over £100 per booking on average to cover this. Rather than put up our prices to cover this, we prefer to keep our prices as low as possible.

By paying the deposit by credit card, Section 75 of the Consumer Credit Act 1974 means that the full cost of the holiday (not just the deposit paid by card) is protected by the card provider. This is valid for any purchase whose total value is between £100 and £30,000. Furthermore, we are ATOL protected, which means that any money you pay us is fully protected with the Civil Aviation authority in the very unlikely case of something happening to us.

We try to be as transparent as possible, and we state that we do not take cards for balance payments on all quotes we send to customers, as well as in our brochure and on our website. I am sorry if this was unclear. If this is a problem and you would prefer not to go ahead with the holiday you have booked, please contact us and we will arrange to return your deposit.

Regards, Luca.

Valutata 5 stelle su 5

An amazing tour of Peru that included a…

An amazing tour of Peru that included a magical trip to Machu Picchu. The organisation was faultless and the local guides were passionate and helpful and gave us a real insight into their culture and heritage.

14 aprile 2025
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Risposta di Llama Travel

Dear Sarah, it's great to hear that the guides were helpful and passionate. Peru is a wonderful country, and Machu Picchu is particularly special. We look forward to helping you again in future. - All the best, Nathalia :)

Valutata 5 stelle su 5

Fabulous Vietnam experience!

Just returned from our amazing holiday in Cambodia & Vietnam.
Organisation by Llama before and during the holiday - fabulous. All went smoothly.
Wonderful hotels and local trips. All internal flights arranged efficiently and pick-ups and drop offs were perfect.
Wonderful local guides made our holiday!
We would thoroughly recommend Llama to other travellers.

8 aprile 2025
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Risposta di Llama Travel

Dear Margaret, thank you for your review. We're delighted to hear that you had a wonderful time in Southeast Asia! We look forward to helping you plan your next trip. - Nathalia :)

Valutata 5 stelle su 5

Great first trip to Peru

We've just returned from a full Inca Trail excursion (4 day), Sacred Valley and Amazon trip. The trip went incredibly smoothly, guides, transfers and excursions were excellent. We chose Llama because of their flexibility of walking the Inca trail before the Amazon stay. The hotel in Lima (Miraflores) was excellent after a long flight. The hotel in Cusco was disappointing, paper thin walls and over busy breakast area, our neighbouring rooms very loud facetime call at midnight before a 4:00am start was not appreciated when you can hear every word. Guides were very knowledgeable and Machau Pichau was a real bucket list experience

11 maggio 2025
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Risposta di Llama Travel

Dear John, thank you so much for such a nice review. I'm sorry to hear that the hotel in Cusco was disappointing. We appreciate your feedback and will consider your comments. Overall, we're delighted that you had a great time in Peru, and we look forward to helping you plan your next trip! Best, Nathalia :)

Valutata 5 stelle su 5

This was our 1st experience with Llama…

This was our 1st experience with Llama Travel travelling to Argentina & Brazil and everything from booking went really well. Anything we needed to know Otto answered quickly. We extended our stay in Brazil to enable us to relax after a full on tour. Our guides were knowledgeable but Alex in Brazil was amazing, he was funny, interesting and made our trips special. Iguazu Falls are spectacular and I can honestly say our holiday was everything we hoped for. A very special experience and all our hotels were well situated. We stayed in the Loi Suites in Iguazu and we could have stayed longer to relax it was beautiful .
It was also nice to hear from Llama Travel when we arrived home asking for feedback, this to us showed they were interested in how our holiday had been, so thank you Llama

10 maggio 2025
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Risposta di Llama Travel

Hi, thanks so much for your kind review! I am delighted to hear you had a great time in Argentina & Brazil, both countries are incredible. I hope we get to help you plan your next trip soon. Best, Nathalia :)

Valutata 5 stelle su 5

We are fairly experienced traveller's…

We are fairly experienced traveller's and tend to organize our holidays independently. However we decided to use Llama to book our South American holiday after being recommended to do so by a friend who had great things to say about them.
We ard very glad we took their advice. Llama were beyond excellent in every aspect of planning and executing this trip. We were met at every airport by first class guides who made sure we had all the information we needed, and driven to our hotels where the guide assisted with check in. On the days we had guided tours everything worked like it should. The guides were knowledgeable and polite ensuring we had a great experience. The hotels were superb and the included breakfasts were amazing. If you're planning a trip to one of Llama destinations book it through them. The cost is very reasonable and the service is absolutely first class. Thank you Gary and Llama for a wonderful holiday.

2 maggio 2025
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Risposta di Llama Travel

Dear Andrew, thanks a lot for your glowing review! We really appreciate your kind words and are extremely happy you had a fabulous time in South America. We are looking forward to helping you plan your next adventure! All the best, Nathalia :)

Valutata 5 stelle su 5

A dream holiday

It's over 2 weeks since we returned from our holiday in Ecuador and Galapagos Islands and we haven't come down to earth yet! It was more than just a holiday. Team Llama made a dream come true where we hiked in a cloud forest of Ecuador, had humming birds sit on our hands, penguins joined us while snorkeling in Galapagos...too many highlights to mention. We made wonderful memories and have been inspired to see more of South America.
The people of Ecuador and Galapagos gave us such a warm welcome. The guides and everyone involved were exceptional, hotels beautiful and comfortable. Meals beyond our expectations. We expected a lunch box on the boat excursions but we were served a 3 course meal, cooked to perfection in the middle of the Pacific Ocean - just amazing!
Llama Travel have been very easy to deal with and super efficient. This was the first time we have travelled with them and our first time in South America but it won't be our last.
A million thank yous.

25 aprile 2025
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Risposta di Llama Travel

Dear Ann, thank you very much for your very kind words. We are so pleased you had a great time in Ecuador and the Galapagos Islands. We are looking forward to helping you plan your next adventure! All the best, Nathalia :)

Valutata 5 stelle su 5

Argentina and Brazil Holiday with Llama Travel

Just got back from South America holiday arranged via Llama. Everything went well. We opted for hotel upgrade and were delighted with all three hotels we stay in. The guides were all friendly and helpful and full of knowledge. Enjoyed all the excursions, they were good value. The only slight criticism was the lunch provided during the excursions to Uruguay was disappointing. The overall organisation was outstanding.

3 maggio 2025
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Risposta di Llama Travel

Dear Dave, we're delighted to hear you had a great time in Argentina and Brazil! South America is indeed a phenomenal place. Thank you for the feedback regarding the lunch provided during the excursion to Uruguay; we'll take this into account. We look forward to helping you with any future trips.- Nathalia :)

Valutata 5 stelle su 5

Vietnam and Cambodia

We have just returned from a holiday to Cambodia and Vietnam, and I just wanted to thank everyone at Llama for what was a truly magical holiday experience. 

We booked with Llama on the recommendation of a friend, and you certainly did not disappoint. Everything from the organisation of the trip to the knowledge, support and expertise of the local guides were excellent and all added to make our holiday very special.

I would not hesitate to use Llama again for any upcoming trips and I will definitely be recommending you to my friends as an amazing company to book any holidays with.
Thank you.

12 marzo 2025
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Risposta di Llama Travel

Dear Lizzie, thank you very much for your kind words! We are so glad that you had a wonderful trip away with us to Cambodia and Vietnam, and we hope we can help you with another holiday in the future 🙂 Best wishes, Nathalia

Valutata 5 stelle su 5

Natural Wonders of Chile & Atacama Desert

As a single traveller with a desire to do this trip before age/confidence persuaded me otherwise, I couldn’t have chosen a better company.
Every question/ itinerary change was handled so well by a team who obviously know their destinations so well.
It proved to be everything I wished for .. and more.
The organisation, personnel in all the places I visited and coordination of the trip was ‘five stars’ throughout .
I’m so thrilled that I finally got to the Atacama Desert … it was astounding!
Thank you !

25 marzo 2025
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Risposta di Llama Travel

Hi Anna. I'm delighted you had such a good trip. Chile is a fantastic country to visit, and it's great to hear that it lived up to your expectations. If we can help you with any other trips in future, please let us know. Luca.

Valutata 5 stelle su 5

The Best of Costa Rica with Corcovado extension…

We are just back from The Best of Costa Rica Tour with the Corcorvado Coast extension.

Everything was brilliantly organised from beginning to end. Even before we travelled, we received useful information on our itinerary and excursions from Llama Travel and we particularly liked the information booklet which gave details on each of the locations we were visiting and what to expect and take etc.

All of the hotels recommended by Llama Travel were great and really fit the bill and captured the essence of the area. We upgraded to the Marriot in San Jose, which was a great recommendation by Llama Travel, as we were able to avoid the San Jose traffic.

Jocelyn, our main guide in Costa Rica was knowledgeable, helpful, and very smiley! We were impressed with the seamless transporation and organisation within Costa Rica. The excursions were good. We saw some amazing wildlife and even enjoyed zip-lining across the rainforest canopy.

We particularly enjoyed our extension to Corcovado. The internal flight and transfer to the hotel was a highlight. Aguila de Osa was an amazing place to stay and the National Park excursion was incredible.

This was our second tour with Llama Travel and we would not hesitate to recommend them.

3 aprile 2025
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Risposta di Llama Travel

Hi Jane. It's lovely to hear that you had such a great trip and that the guide, Jocelyn, was helpful and knowledgeable. Costa Rica is a wonderful country, and the Corcovado National Park is particularly special, so it's great to hear that you especially enjoyed that area. We look forward to helping you again in future. Luca.

Valutata 5 stelle su 5

Just back from the Best of Costa Rica &…

Just back from the Best of Costa Rica & Manuel Antonio tour, our fifth trip with Llama Travel. It was a very enjoyable tour & Costa Rica has a lot to offer, especially the opportunity to spot wildlife.

There is a lot of travelling & some full on days which with the heat & humidity can be tiring.

The hotels were all of a good standard, however the D Sabano (previously Park Inn) was a central hotel & was subject to the gridlock that affects downtown San Jose - we were stuck in traffic for at least an hour on both days we stayed there. With hindsight we probably would have upgraded to the Marriott which was closer to the airport & so avoided traffic problems.

We had several guides during our tour, all were very pleasant, some very knowledgeable & some less so. All the drivers were good & we felt safe at all times.

We enjoyed all the additional excursions that we had booked, the only one that fell a little short was the morning & evening walks in the Cloud Forest at Villa Blanca - we just didn't see much in the way of wildlife.

There were a total of 22 people in our group, the largest number we have ever experienced whilst travelling with Llama. However, not everyone did the additional excursions & after Tortuguero we were divided into 2 smaller groups.

13 marzo 2025
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Risposta di Llama Travel

Dear Angela, thank you very much for another great review! We really appreciate your comments and are delighted to hear that you had a great trip overall. The wildlife in Costa Rica is indeed incredible! We hope to help you plan your sixth trip with us in the near future :) - Nathalia

Valutata 5 stelle su 5

A great tour to Costa Rica.

A great tour to Costa Rica.
Everything was perfect from being met at the airport to being taken back for the return flight.
Our main guide, Jocelyn, was excellent, as were the local guides. The transport/transfers between hotels was good and as advised- really well organised.
Cannot fault the hotels/food/location/excursions at all.
Llama travel were always quick to answer any queries we had before travel and I would not hesitate to travel with them again if they go to our next destination. The " pick and mix" style ensures you only do what you want and gives the option of hotel upgrades if required-although the included hotels, as I have said, could not be faulted.

8 marzo 2025
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Risposta di Llama Travel

Hello Phil, thank you very much for taking the time to write this excellent review. We are really happy you enjoyed your trip to Costa Rica, and we're looking forward to helping you plan your next trip! All the best, Nathalia :)

Valutata 5 stelle su 5

Llama deliver top rated holiday package

We used Llama on recommendation of a friend. The whole holiday experience from start to finish was excellent. Llama offered a tailor made holiday truly delivered. We were able to see the wonders of Chile, Argentina & Brazil in a perfectly balanced holiday. Llama are true masters in delivering a truly memorable holiday experience. I will be using them again.

25 febbraio 2025
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Risposta di Llama Travel

Dear Michael. That's an amazing trip you took, visiting so many incredible places. It's lovely to hear that you enjoyed Chile, Argentina & Brazil. Let us know if you want to visit other parts of Latin America - or elsewhere! - Nathalia :)

Valutata 5 stelle su 5

Superb Sri Lanka

A recent trip to Sri Lanka with Llama was incredible from beginning to end - a short notice change to the booking was made seamlessly by Gary and every part of the holiday ran like clockwork. The wonderful team in Sri Lanka ensured we saw and experienced everything on the itinerary and more - our Guide and Driver were superb. Will aim to travel with Llama again and am spreading the word.

30 gennaio 2025
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Risposta di Llama Travel

Thanks for such a kind review! It's lovely to hear that you enjoyed Sri Lanka and that Gary was so helpful. We look forward to helping you plan another trip in the future. - Nathalia :)

Valutata 5 stelle su 5

Fabulous !!!!!

Fabulous tour to Chile, Argentina, Patagonia and Brazil ran like clockwork! Every guide so informative and helpful and great fun !! Hotels out of this world but then we did upgrade but, honestly, seeing the other hotels used they were also superb according to others in our very small group.
Already looking at another tour with Llama and mention them to everyone.
Thankyou Llama you’ve certainly nailed South America !!!

15 gennaio 2025
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Risposta di Llama Travel

Thanks so much for this glowing review! We're happy you enjoyed your holiday, all of those are wonderful places. We look forward to helping you with any future trips. - Nathalia :)

Valutata 5 stelle su 5

Costa Rica trip

We went with Llama to costa rica and everything ran like clockwork. A super busy itinerary with lots of pick ups, transfers, excursions and location changes and it was seamless. The travel guide companies used were friendly, reliable and down to earth, and the accomodation was almost all really good and with character apart from the in-transit city hotel for airport drop offs and pickups. We also tweaked the dates slightly to accomodate a scotland departure rather than london and that was easy too. Highly recommended.

2 febbraio 2024
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Risposta di Llama Travel

Hi Stew, glad to hear you had a good time in Costa Rica! It's truly a wonderful place. We look forward to helping you with any future holidays! :) - Nathalia

Valutata 5 stelle su 5

Tented Safari in Botswana & Visit to Victoria Falls

Our third experience away with Llama Travel was our best yet. We didn't notice the fairly basic conditions while we lived in the tents as we were looked after incredibly well by the extremely hard working camp staff who anticipated our every need.
Our guide KG was superb and made sure we were in the right place at the right time taking our preferences into account. Highlights included giraffes fighting, huge prides of lions with their tiny cubs, a leopard that went right under our vehicle, elephants so close we could have touched them and the hyena we heard breathing outside our tent at night. We were truly immersed in the wildlife!
The Victoria Falls were amazing, even though they were at their lowest flow of the year and the sunset cruise on the Zambezi was spectacular, we even saw elephants actually swimming across the river!
Overall got to see three distinctly different areas of Botswana and a taste of Zimbabwe and we were looked after so well from start to finish, as we have come to expect from Llama. There is a lot of travelling involved and an extra night at some of the lodges would have been welcome as we packed such a lot into the 2 weeks but have made some lifelong memories.

1 settembre 2024
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Risposta di Llama Travel

Hello Steve, thank you for your kind words! :) We're glad you had an excellent time in Botswana, it's one of our favourites! We look forward to helping you plan your fourth Llama Travel holiday. Have a lovely Christmas! 🎄- Nathalia

Valutata 5 stelle su 5

The best ever

We really enjoyed our tour of Capetown, the Garden Route, and the Gondwana safari (in a non- malaria area) - we might even go so far as to say that it may have been our best holiday ever, and we have 5/6 a year, so that is saying a lot. Everything worked like clockwork (apart from the tablecloth on Table Mountain, but we managed to go up two days later under fantastic blue skies). The organisation was amazing, with all drivers/transfers turning up exactly on time and all tours and hotels were just as described. Drivers and guides were excellent - knowledgeable, personable and safe.

Through the booking process and the intervening period up until the tour commenced, the UK team were very helpful and prompt in responding to all queries.

The optional excursions were well chosen and we are pleased we selected them all - really enhanced our experience.

We only upgraded for the Cape Town hotel, for reasons of location, but all other hotels were very good. The safari accommodation was excellent.

We cannot recommend Llama Travel highly enough and are looking for our next experience.

7 novembre 2024
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Risposta di Llama Travel

Hi John, we are glad to hear you had a great time in South Africa! It's truly a wonderful place. We look forward to helping you with any future holidays. Have a lovely Christmas! 🎄- Nathalia

Valutata 5 stelle su 5

Brilliant Chile+Argentina+Tierra del Fuego trip

I’ve just returned from Chile+Argentina+Tierra del Fuego trip with Llama Travel - the first time I’ve been with them, and I hope it won’t be the last. From start to finish the trip was perfectly organised. Their London office team were great, and all the local guides likewise.
The individual tours were brilliant - true, I was very lucky with the weather. The hotels were good. The visit to Ushuaia a particular bonus - few other companies offered it.
I’ve travelled widely over many years, but without a doubt this trip ranks as one of the very best.

14 novembre 2024
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Risposta di Llama Travel

Thanks so much for your shining review! We're so glad you enjoyed your trip - let us know if we can help you with any future trips! All the best, Nathalia.

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