Light Mirrors Recensioni 

417
•
TrustScore 4 su 5

4,2

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Valutata 1 stelle su 5

Be very careful to check your delivery as soon as it arrived. I ordered a beautiful mirror which, due to our renovation and a long wait for our electrician, could not be installed for several months s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Second time I ordered a mirror from Light mirrors. First time no issues at all, this time delivery was delayed by a couple of days but Joby kept me up to date about the delivery and even asked if it a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly. I then got a second email informing me of a further delay. I wrote an email expressi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very pleased with my gorgeous mirror. It’s just as it looks . Also very fast delivery and its progress was checked often. I appreciated the support of Jody Alguiera who kept in touch and had clearly u... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di specchi

Scritti dall'azienda

At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

417 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(417)

84 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Hassle free order

I had the pleasure of using this website the other day & I couldn't see if the item that I needed was in stock & what would be the delivery time. So I used the chat service & spoke to a wonderful customer service assistant called Alelei who was very knowledgeable & gave me the information I required. I placed my order & Alelei kept me informed of the status of my order.
It was a pleasure to deal with this company & their customer service assistant.

13 maggio 2025
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Risposta di Light Mirrors

We're delighted Alelei could assist you so well and ensure a smooth experience.

Your kind words mean a lot to us—looking forward to serving you again! 😊

Valutata 4 stelle su 5

Very nice mirror

We are very pleased with the way the mirror looks in the bathroom and its functionality. It was extremely well packed for delivery and the reason for 4 stars and not 5 is that it would have been easier to fit flush had there been a slight recess in the back.
We did have an issue with the actual delivery company who did not deliver to us on the day arranged, however Alelei intervened and the mirror arrived the following day. She did an excellent job of communicating with the delivery company and kept us updated throughout the whole process. She made us feel confident that everything was under control, that we were valued customers and that she cared. We did not have to get involved. Awesome.
I have already recommended Light Mirrors to family members.

28 aprile 2025
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Risposta di Light Mirrors

Thank you for your thoughtful review!

We're delighted you're pleased with your mirror, and we truly appreciate your recommendation.

Alelei will be thrilled to hear your kind words—it means so much to us! 😊

Valutata 5 stelle su 5

Great product and exceptional service…

Great product and exceptional service by Alelei.

5 maggio 2025
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Risposta di Light Mirrors

We're delighted you love the product and that Alelei provided such exceptional service.

Your support means the world to us! 😊

Valutata 5 stelle su 5

Gem of a company

This company provides an excellent service. The mirrors they sell are cheaper than anywhere else which is the reason we chose them. The two mirrors we bought are fabulous. The delivery was extremely prompt and the before and after sales service from Joby was second to none. I fully recommend this company to anyone.

9 maggio 2025
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Risposta di Light Mirrors

Thank you for your amazing review!

We're delighted you love your mirrors and had such a great experience with our service. Joby will be thrilled to hear your kind words.

Your recommendation means the world to us! 😊

Valutata 5 stelle su 5

Very attentive customer service and…

Very attentive customer service and competitive prices. Joby was prepared to go above and beyond to ensure our mirror was delivered expediently. Would thoroughly recommend!

Many thanks!

25 aprile 2025
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Risposta di Light Mirrors

Thank you for your fantastic review!

We're delighted you had such a great experience, and Joby will be thrilled to hear your kind words.

Your recommendation means so much to us! 😊

Valutata 5 stelle su 5

Excellent Customer Service

A great selection of light mirrors at good prices, easy ordering process and on-time next-day delivery. I needed to change the delivery address and Alelei sorted it out for me and kept in touch to ensure the mirror arrived on time at the correct address. Excellent customer service.

1 maggio 2025
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Risposta di Light Mirrors

Thank you for your fantastic review!

We're delighted you had such a smooth experience, and Alelei will be thrilled to hear your kind words.

Your support means so much to us—enjoy your mirror! 😊

Valutata 5 stelle su 5

Absolutely fantastic customer support received from Joby

When I placed my order for a bathroom mirror, the website indicated Next Day Delivery. However, once I placed the order I was given a delivery date of over a week away and I had an electrician due before the revised delivery date. I was going to cancel my order, but I got in touch with the Customer Support Team instead. And I'm so glad I did, as Joby personally and actively took control of my order, providing me with regular updates and I'm so grateful, as the mirror was delivered in time for the electrician. Thank you so much Joby - you went above and beyond and turned my first experience of dealing with Light Mirrors into a great one

30 aprile 2025
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Risposta di Light Mirrors

While we regret the initial delivery issue, we're delighted that Joby stepped in to ensure your mirror arrived in time.

Providing exceptional customer service is our priority, and we're thrilled to have turned your first experience with Light Mirrors into a positive one.

We look forward to serving you again!

Valutata 4 stelle su 5

Prompt delivery

Prompt original delivery of our mirror, however it was delivered damaged. Excellent customer service from Joby Aguilera to arrange delivery of a replacement within a quick time period.

29 aprile 2025
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Risposta di Light Mirrors

We’re sorry to hear that your original delivery arrived damaged.

We’re glad to hear that Joby Aguilera provided excellent customer service and was able to arrange a quick replacement for you. Your experience with the delivery service has been raised with your account manager, as we are always looking to improve our processes and ensure a smoother experience in the future.

Thank you for your feedback and for giving us the opportunity to make things right. We appreciate your support!

Valutata 5 stelle su 5

Alelei is very helpful for my queries…

Alelei is very helpful for my queries on the delivery and did prompt follow up.

17 aprile 2025
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Risposta di Light Mirrors

We're delighted to hear that Alelei provided helpful support and prompt follow-ups for your delivery queries.

We appreciate your support!

Valutata 5 stelle su 5

Great point of contact

Joby was fast to respond and efficiently managed the process from ordering to delivery.

10 aprile 2025
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Risposta di Light Mirrors

We're delighted to hear that Joby provided fast and efficient service from ordering to delivery.

Ensuring a smooth experience for our customers is our priority, and we appreciate your feedback.

We look forward to serving you again!

Valutata 5 stelle su 5

Great service from Joby!

Joby helped make sure my two mirrors arrived after there was a delay with delivery. She emailed very regularly and tracked them herself even calling me to make sure everything had arrived ok. The mirrors were very well packaged so no issues. Would buy again. Thank you Joby!

9 aprile 2025
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Risposta di Light Mirrors

We're so glad Joby was able to provide such dedicated support and ensure your mirrors arrived safely despite the delay.

Keeping our customers informed and delivering well-packaged products is a top priority, and we truly appreciate your kind words.

We look forward to serving you again!

Valutata 5 stelle su 5

Excellent customer service

I have recently corresponded with Alelei in customer service who has always been very helpful and responded quickly, and will not hesitate to purchase again in the near future. Great customer service is not always a priority these days so once again thank you Alelei

1 aprile 2025
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Risposta di Light Mirrors

We're grateful for your continued trust and kind words. Alelei will be happy to hear this!

Valutata 5 stelle su 5

Thank you to Alelei Umali in Customer Support for excellent service

I would like to thank Alelei Umali in Customer Support for the excellent assistance given during my online purchase of a Halo Tall LED Light Bathroom Mirror (Shaver). I had many questions with regards to the specification of the mirror and Alelei was patient, polite and extremely helpful. When the mirror didn't arrive on the expected date, Alelei came to my assistance and liaised with the delivery company to ensure my mirror was expedited quickly after an unfortunate delay by the delivery company. I have great admiration for the Alelei's knowledge of the product and the lengths undertaken to assist me. The mirror is lovely.

28 marzo 2025
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Risposta di Light Mirrors

Thank you for sharing your wonderful experience with Alelei Umali in Customer Support!

We're thrilled you’re enjoying your beautiful mirror.

Thank you for choosing us!

Valutata 5 stelle su 5

Thank you Joby

Thank you Joby, your customer service was outstanding and we would definitely buy from light Mirrors again.
This is the second lovely Customer Service Asst who has helped us
You are a credit to the company Joby, sorting us a replacement mirror quickly when the delivery service smashed the first one. Well done 👏

9 marzo 2025
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Risposta di Light Mirrors

We're thrilled with your positive experience with Joby’s excellent service.

We appreciate your support and look forward to assisting you again!

Valutata 5 stelle su 5

Prompt delivery

There was a slight problem with the shopping, but Alelei followed up proactively on the shipment to make sure it was delivered safely and not broken. Looks good!

25 marzo 2025
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Risposta di Light Mirrors

We’re so glad Alelei was able to proactively assist and ensure your shipment arrived safely.

Your kind words mean a lot to us, and we’re thrilled you’re happy with your purchase!

Valutata 5 stelle su 5

I have had a great expereince dealing with Alelei from Customer Services

I have had a great expereince dealing with customer services. Alelei helped me to partial cancel an order and reorder in a swift and professional manner. She was pleasant and nothing was too much for her, above and beyond is the way I felt. Thank you again Alelei and looking forward to receiving my bathroom mirror when they are delivered. Fingers crossed. Sarah

10 marzo 2025
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Risposta di Light Mirrors

We’re thrilled to hear about your great experience with Alelei’s swift and professional assistance.

Fingers crossed for your bathroom mirror’s delivery—we’re sure it will look fantastic!

Valutata 5 stelle su 5

Fab pre sale customer service

Fab pre sale customer service from Alelei Umali and the mirror itself looks fab. Arrived without any damage and looks great.

7 febbraio 2025
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Risposta di Light Mirrors

We're delighted to hear that Alelei Umali provided exceptional pre-sale customer service and that you're happy with your mirror.

Your satisfaction means a lot to us, and we truly appreciate your support.

Valutata 5 stelle su 5

I am a multiple purchaser from this co.

I've purchased four or five mirrors / mirrored cabinets in the last six months for my customers. All the products have been superb value for money since the quality is easily comparable with similar products from other brands which cost double even triple these.
Further, I had a little issue with the latest product entirely of my own making and it was sorted by JOBY AGUILERA with very little fuss and very much knowledge in a couple of days.

4 marzo 2025
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Risposta di Light Mirrors

We're thrilled to hear that you've found our mirrors and mirrored cabinets to be exceptional in quality and value, especially when compared to other brands.

We're also delighted that Joby Aguilera was able to resolve the issue you faced efficiently and knowledgeably.

Thank you again for your support!

Valutata 5 stelle su 5

Lovely mirror

Lovely mirror, exactly what I was looking for (my specifications were very particular and I'd been unable to find what I wanted anywhere else)
Delivered promptly, great communication and after sales service from Joby who was really keen to help and check we were happy with everything and kept us informed of delivery schedule.

14 febbraio 2025
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Risposta di Light Mirrors

We're thrilled to hear that the mirror met your exact specifications, especially given how particular your requirements were.

We're also delighted that Joby provided excellent communication and after-sales service, ensuring you were informed and satisfied throughout the process.

Thank you for choosing us!

Valutata 5 stelle su 5

Great customer service and incredible quality

I am really pleased with the mirror cabinet I bought from lightmirrors.co.uk. I had a few questions during the purchase process and Alelei from Customer services responded promptly to my enquiries.

The cabinet is really good quality - a bit more expensive than some cheaper alternatives available on Amazon but you can really tell it's well made and it complies with UK electrical regulations. This company seems to trade through various different brand/company names but lightmirrors had the lowest prices.

The packaging was also pretty impressive - there's probably no risk of these things getting broken in transit which saves lots of messing around.

Overall I'm really impressed and will recommend them to others.

18 febbraio 2025
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Risposta di Light Mirrors

It's fantastic to know that Alelei from our Customer Services team was able to assist you promptly and effectively during the purchase process.

Thank you for recommending us to others.

We truly appreciate your support and look forward to serving you again in the future!

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