Great communication and quick delivery. It’s for my husband birthday in September. Hope he loves it.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Quality product delivered properly. I now have three fisherman’s smocks, the last being rust coloured. Far more restful on the eyes than the previous two in lemon and YELLOW (deliberately capitalise... Leggi di più
L'azienda ha risposto
Really easy shopping experience - product exactly as advertised and in perfect condition. Shipped quickly and delivery was hassle free. I changed my mind about the order and contacted the team - they... Leggi di più
L'azienda ha risposto
I made a call to the Cornwall shop to ask for advice on sizing. A young man answered and gave excellent advice. I would have ordered a size smaller than recommended. I've tried the item on an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
All the best outdoor and workwear brands in one place; Patagonia, Carhartt, YETI, Fjallraven, Rab, Mountain Equipment, Birkenstock, Norlender and Mousqueton are just some of our brands. Our products won't fail you when you need them most. They Keep you dry when it's wet and warm when its cold. One of the oldest businesses in Falmouth, Cornwall, around since 1946.
Informazioni di contatto
16-17 Church Street, TR11 3DR, Falmouth, Regno Unito
- 01326312212
- peter@bosunslockerchandlery.co.uk
- www.lifesbetteroutdoors.co.uk
4,8
Eccellente
964 recensioni
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Risposta di Lifesbetteroutdoors
Many thanks for this positive feedback, much appreciate your business, hope to see you back soon. Regards Peter
Risposta di Lifesbetteroutdoors
This is great to hear, many thanks for your business and this review, hope to see you back soon. Regards Peter
Beware of this company when buying…
Beware of this company when buying items from sale.
I purchased an item, didn't notice their non-refund policy on discounted items - my fault entirely.
However, they would not even allow an exchange of size or credit note instead accusing me of being a 'type of buyer' who buys without any intention of keeping!! They failed to respond to my request for exchange / credit note.
If you are selling 'at distance', sizing guides are not always accurate when sizing labels vary, as I have found.
Peter, the owner, told me I could probably sell it for more than I paid on Vinted! Charming.
He was very hostile in his communication, rude and presumptuous. Their odd policy on sale items is tucked away in T&Cs.
Very surreptitious and disingenuous. Will not be recommending them or visiting again so do read their unusual and hidden policy on some items.
Sadly zero stars unavailable here.
Edited in response to the above review...
I think people can make their own mind up based on this response and check the website out if they wish to make their own judgment, but I have not 'blamed' or lied about my experience and don't appreciate being told I have lied when I have not or have presumptions made about my character. I'm just giving my experience which Trust Pilot allows.
6 gennaio 2025
Risposta di Lifesbetteroutdoors
Tom Bott. When you give such negative feedback, in a public domain, you should at least tell everyone the truth. This gives us an opportunity to make improvements and address our error or issue, and what we got wrong. We may make errors occasionally.
However, by not telling the truth you are instantly losing credibility and you are giving us nothing to address or correct, except to respond to this review, with the facts.
The statements you have made can instantly be proven as false, by anyone coming to our webstore. Everything is there to be seen. Hence your review can only be described as vindictive and intended purely as an attempt to damage our reputation.
We are happy to share our email correspondence we had with you, to anyone who asks. They can write in and ask for it. We have nothing to hide.
They will see we have been very courteous, professional and helpful about your purchase and the details of it.
They will also see you have been blagging, shifting blame to us and trying to negotiate a refund on an item you had worn and known to be one off clearance item. Saying you did not read all the upfront clear information, is not our error.
For the benefit of the readers of this review it needs stating that;
- We have 2200 products online. 3, products are marked as final clearance sale, non-returnable, as they are old dead stock. They have over £100 off. It is common for retailers to highly discount old stock they need to clear, and make it non-returnable.
- Tom lies when he says we hide the T&Cs. Anyone can go an look. The opening words of the Patagonia Down Jacket Title are "Clearance Sale". The very first words on the product description is, in Bold, Clearance Stock, none returnable if purchased
- Right next to add to cart button, we state, none returnable if bought, as this is a clearance item.
- It cannot be made any clearer or obvious. We see Tom admits not reading anything about the jacket, including its sizing guide
- All our other 2200 products can be returned for an exchange or refund at any time. Tom chose the one of three products that were not, as he wanted the massive £100 off.
- All our other reviews have been 5/5 for many months. Why is Tom so different??
- Tom tried to blag, we were not for turning. Evidently he likes to get his own way, and is now trying to hurt us for not giving in.
It is always an interesting case study when someone pops up with 0/5 rating when we have had all 5/5 reviews for several months in a row and either side of his purchase. We are a family ran business. We always respond to all reviews, good and bad. We do not tolerate slander and misinformation. Regards Peter
5 stars great service 👍🏻
17 gennaio 2025
Risposta di Lifesbetteroutdoors
Many thanks for this feedback and your business, hope to see you back soon. Regards Peter
Great product at a very reasonable…
Great product at a very reasonable price, I bought one when visiting the store in Falmouth. Staff were very friendly and loved the first product so buying a second was easy.
21 gennaio 2025
Risposta di Lifesbetteroutdoors
That's great to hear, thanks for your business, and look forward to seeing you again soon. Regards Peter
Risposta di Lifesbetteroutdoors
Much appreciate this feedback and your business, hope to see you back soon. Regards Peter
Fantastic experience!
Fantastic experience ordering online. Ordered the Retro X fleece and prior to ordering I called the shop and they were super friendly and helpful. The fleece was shipped the same day (I paid for special delivery) even though I ordered circa 3pm and the fleece is perfect! Thank you!
9 gennaio 2025
Risposta di Lifesbetteroutdoors
This is great to hear, we are very pleased the Retro X from Patagonia got to you on time. Many thanks for your business and this review, hope to see you again soon. Regards Peter
Great communication and quick on time…
Great communication and quick on time delivery.
15 gennaio 2025
Risposta di Lifesbetteroutdoors
Many thanks for your business and this review, hope to see you back with us soon. Regards Peter
Great service
Great online service, phoned the shop to confirm delivery timing, delivered on time.
14 gennaio 2025
Risposta di Lifesbetteroutdoors
This is a great feedback to get, many thanks for your business and this review, hope to see you again soon. Regards Peter
Risposta di Lifesbetteroutdoors
Many thanks for coming to our shop and providing this feedback, hope to see you again soon. Regards Peter
Risposta di Lifesbetteroutdoors
That's great to hear, many thanks for your business, hope to see you again soon. Regards Peter
A+ service and quality
30 dicembre 2024
Risposta di Lifesbetteroutdoors
Many thanks for your business and this feedback, hope to see you back with us soon. Regards Peter
Risposta di Lifesbetteroutdoors
Many thanks for your business, and this feedback, hope to see you back again soon. Regards Peter
Fast delivery and the fleece was perfect
13 dicembre 2024
Risposta di Lifesbetteroutdoors
Great to hear, many thanks for your business and this review, hope to see you again soon. Regards Peter
Risposta di Lifesbetteroutdoors
Many thanks for your business and this review, pleased to hear you are happy with your bag. Regards Peter
Very quick , helpful and efficient.
Very quick, helpful and efficient Service. Thank you.
Janice
4 dicembre 2024
Risposta di Lifesbetteroutdoors
That's great to hear, many thanks for your business and this review. Regards Peter
good service and timely arrival
2 dicembre 2024
Risposta di Lifesbetteroutdoors
Much appreciate your business and this review, Regards Peter
Very efficient process
Very efficient process to buy and delivery as expected. Good job.
20 novembre 2024
Risposta di Lifesbetteroutdoors
Many thanks for your business and this feedback, hope to see you again soon. Regards Peter
Risposta di Lifesbetteroutdoors
Great to hear this feedback, many thanks for your business and this review. Regards Peter
Risposta di Lifesbetteroutdoors
Many thanks for your business and this review. Regards Peter
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