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Valutata 5 stelle su 5

Great communication and quick delivery. It’s for my husband birthday in September. Hope he loves it.

L'azienda ha risposto

Valutata 5 stelle su 5

Quality product delivered properly. I now have three fisherman’s smocks, the last being rust coloured. Far more restful on the eyes than the previous two in lemon and YELLOW (deliberately capitalise... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really easy shopping experience - product exactly as advertised and in perfect condition. Shipped quickly and delivery was hassle free. I changed my mind about the order and contacted the team - they... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I made a call to the Cornwall shop to ask for advice on sizing. A young man answered and gave excellent advice. I would have ordered a size smaller than recommended. I've tried the item on an... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor

Scritti dall'azienda

All the best outdoor and workwear brands in one place; Patagonia, Carhartt, YETI, Fjallraven, Rab, Mountain Equipment, Birkenstock, Norlender and Mousqueton are just some of our brands. Our products won't fail you when you need them most. They Keep you dry when it's wet and warm when its cold. One of the oldest businesses in Falmouth, Cornwall, around since 1946.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

964 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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4,8

Tutte le recensioni

(964)

49 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very Pleased.

First time using this company and very pleased with the quality of products aswell as customer service when a product needing exchanging.
Would happily use again.

30 giugno 2025
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Risposta di Lifesbetteroutdoors

Many thanks for your business and this feedback, great to hear you are very pleased. We hope to see you again soon. Regards Peter

Valutata 5 stelle su 5

Excellent online shopping experience

Easy ordering, clear communication and prompt delivery, an excellent online shopping experience

2 giugno 2025
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Risposta di Lifesbetteroutdoors

We really appreciate this positive feedback and your business, hope to see you back again soon. Regards Peter

Valutata 5 stelle su 5

Incorrect size ordered

I accidentally ordered the incorrect size online. I contacted them straight away to explain my error as I had specified next day delivery. They immediately amended the order before it was dispatched and I received the correct size next day as planned. Cannot fault their customer service and communications and will definitely order from them again in the future.

2 giugno 2025
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Risposta di Lifesbetteroutdoors

This is great to hear, glad we were able to sort this for you, really appreciate your business and this feedback, hope to see you again soon. Regards Peter

Valutata 5 stelle su 5

Great price

Great price, rapid delivery!

28 maggio 2025
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Risposta di Lifesbetteroutdoors

Many thanks for your business and this positive feedback, we hope to see you again soon at lifesbetteroutdoors.co.uk
Regards Peter

Valutata 5 stelle su 5

Excellent service, thank you.

First class service.
I placed my order on Sunday and it arrived in the Scottish highlands on Wednesday, not all companies seem to be able to do this.
The garment was reasonably priced, it is a perfect fit, I love it and look forward to wearing it.
My only concern is that the packaging had been opened but the item is undamaged and nothing is missing.

12 maggio 2025
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Risposta di Lifesbetteroutdoors

We really appreciate your business and this positive feedback. Fyi, we do occassionally open the packaging to double check what is inside is indeed what is on the external packaging to ensure we send things right first time. Hope to see you again soon. Regards Peter

Valutata 5 stelle su 5

Very swift delivery

Very swift delivery, love the product, excellent service and no complaints

8 maggio 2025
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Risposta di Lifesbetteroutdoors

Many thanks for your business and this review. We hope to see you again soon as we add more summer stock. Regards Peter

Valutata 5 stelle su 5

Exceptional Service

Had been looking for this jacket in the rose/navy colour, this store had it at a sale price. Easy to order, confirmation of order was immediate. Email received saying item had been dispatched, arrived 2 days from order.
Excellent customer service.

28 aprile 2025
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Risposta di Lifesbetteroutdoors

This is great to hear, many thanks for this feedback and your business. We hope to see you back again soon as we add new stock for the summer months. Regards Peter

Valutata 5 stelle su 5

Lamor brique smock

Lamor - I love it!! Strong, well made, great colour and fits well. Material is canvass but soft. I’m 43”chest and xl is a snug fit so any doubts go up a size colour is slightly more garnet and darker than photo but I’m grateful for that. I’ll get another!

22 aprile 2025
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Risposta di Lifesbetteroutdoors

Many thanks for your business and this feedback. The Mousqueton French Breton gear is incredibly popular and we are pleased we are able to stock it. Look forward to seeing you again soon for your next Mousqueton. Regards Peter

Valutata 5 stelle su 5

Prompt delivery, well packed

Excellent, fast delivery, easy website to order.

14 aprile 2025
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Risposta di Lifesbetteroutdoors

Many thanks for your business and this positive feedback, hope you are able to come back again soon as we add lots more stock for the summer season. Regards Peter

Valutata 5 stelle su 5

Easy order process, great service, and good price

Easy to order and at a better price than I could find anywhere else. Item was dispatched next day and arrived the day after that, so would definitely use them again.

3 aprile 2025
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Risposta di Lifesbetteroutdoors

Many thanks for this feedback and your business, good to hear. We hope to see you back again soon as we add new spring/summer stock. Regards Peter

Valutata 5 stelle su 5

A great pullover

The goods arrived on time and are as described in the advertisement. It is a great product.

25 marzo 2025
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Risposta di Lifesbetteroutdoors

Much appreciate your business and this review, we hope to see you again soon, as we add lots of new stock for the summer. Regards Peter

Valutata 5 stelle su 5

Excellent price and delivery as…

Excellent price and delivery as promised. Would definitely recommend.

11 marzo 2025
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Risposta di Lifesbetteroutdoors

Many thanks for this feedback, and we appreciate your business. Hope to see you again soon as we add lots much spring and summer stock. Regards Peter

Valutata 5 stelle su 5

Good experience

Accurate description of item. Prompt delivery.

18 febbraio 2025
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Risposta di Lifesbetteroutdoors

Much appreciate your business and this positive feedback, hope to see you back soon. Regards Peter

Valutata 5 stelle su 5

Great service

Great service, very helpful over The phone. Product very good and arrived as requested

18 febbraio 2025
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Risposta di Lifesbetteroutdoors

Many thanks for your business and your review. Pleased we were able to help over the phone with your enquiry. Regards Peter

Valutata 5 stelle su 5

Great quality

Great quality, price and quick delivery

20 febbraio 2025
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Risposta di Lifesbetteroutdoors

Much appreciate your business and this review, hope to see you again soon. Regards Peter

Valutata 5 stelle su 5

Great experience - nothing to fault

Great experience. Great product. Speedy delivery service. Will be back again.

14 febbraio 2025
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Risposta di Lifesbetteroutdoors

That's brilliant to hear, many thanks for your business and this review, look forward to seeing you again soon. Regards Peter

Valutata 5 stelle su 5

Decent service

Decent service

4 febbraio 2025
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Risposta di Lifesbetteroutdoors

Great to hear, many thanks for your business, hope to see you again soon. Regards Peter

Valutata 1 stelle su 5

I placed an order over a month ago and…

I placed an order over a month ago and still haven’t got my order. From what I’ve been told, Royal Mail ‘delivered’ the item and left it on the door stop and as a result, I have not received my item as it has clearly been taken. I am in the process of making a complaint but haven’t had any satisfactory resolution.

30 dicembre 2024
Non scritta su invito
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Risposta di Lifesbetteroutdoors

Hello. We are really at a loss as to why you are giving us such a bad rating? You have literally just confirmed your Patagonia Fleece was delivered and it was stolen from your doorstep, in your own review.

We would like to know what exactly we have done wrong? We have since learned that you live in a block of flats in London, yet, asked us to leave your package at your doorstep. No other instructions, just that. We did exactly what you asked and Royal Mail sent you a photo of your package sat right by your front door. You have literally just said the same.

People who get their product delivered for free, right to their front door are usually really happy and give us 5/5 rating. We gave you the exact same service as everyone else.

We therefore need to make everyone aware that your front door is in a public throughway passed by anyone and everyone.
You have a photo from Royal Mail of your package delivered and left right outside your front door.
Royal Mail email all customers with a 2 hour window of when the package is being delivered.
Were you there during this window? No
Did you tell us about a preferred safe place if not in? No
Did you ask for a signed for package so it would not be left without a signature? No
So, all the issues here relate to your instructions, or to be precise, a total absence of instructions.
All we are able to do, is follow your instructions, just like all our other customers who give us 5/5.

Valutata 5 stelle su 5

Fantastic experience

I could not recommend Lifesbetteroutdoors more if I tried. I ordered a beautiful Patagonia coat in the sale which arrived promptly. Unfortunately the size I ordered wasn't correct for the recipient, so I requested a return and refund due to there being no other sizes in the colour I wanted. Communication was first class all the way, from ordering the item to receiving the refund. I highly recommend this company and they will be my first choice for my outdoor clothing needs in the future. Thanks very much for the fantastic service.

14 gennaio 2025
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Risposta di Lifesbetteroutdoors

Many thanks for this positive feedback, sorry we did not have your size and you had to go for a refund this time, but hope to see you back again soon as we get all our new stock in for spring/summer. Regards Peter

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