Liberty Shield VPN & Proxy Recensioni 

1265
TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

I had tried many companies for using VPN for when we are in Italy and none were good until I came cross Liberty over a year ago. Beside their great VPN the customer service help and responses with any... Leggi di più

Valutata 5 stelle su 5

As reliable and as helpful as on every occasion I’ve needed advice Liberty shield vpn is simply he best for reliability and for value. Immediate response problems are rare but anyproblem I’ve had has... Leggi di più

Valutata 5 stelle su 5

Angela resolved our problem really quickly with a very speedy response and clear instructions on what procedure we needed to follow. Once again everything is working as normal from our side. It’s one... Leggi di più

Valutata 5 stelle su 5

I had a problem with BBC I Player in Italy. greg and angela (costumer service) were fantastic.

Dettagli dell'azienda

  1. Servizio VPN
  2. Provider di servizi per le telecomunicazioni

Informazioni fornite da varie fonti esterne

Stay Safe, Secure & Get Connected Superfast ***Number #1 Rated VPN and Proxy Provider on TrustPilot*** Get a VPN and Proxy server and unlock the websites your ISP blocks. Our VPN network was recommended by BBC Watchdog- a testament to the quality of our VPN and Proxy solutions.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
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3 stelle
2 stelle
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5,0

Tutte le recensioni

(1265)

56 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Had a problem with my new vpn pro…

Had a problem with my new vpn pro router, it kept slowing down and stuttering programs I was trying too watch.
After a day of trying to sort it myself I gave up.
At 10 pm Saturday night I sent an email to Libertysheild 8.50 am Sunday morning i had a reply and a solution.
Best customer service I have had .
Would recommend highly.

15 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Charges for services not provided

My modem broke several months ago so stopped using the service. Surprised to find a charge for a full annual subscription coming through. After I contacted customer service, half was refunded but they effectively charged me half of an annual subscription for services that were not provided and that I also did not want.

11 febbraio 2025
Non scritta su invito
Valutata 2 stelle su 5

Good overall service but be very…

Good overall service but be very careful when you sign up as they automatically renew without giving notice.
I've not used them for around 6 months as I'm using other methods for my tv but they have now taken a payment and signed me up again for another year.
When I complained they basically sent me a copy of their terms and conditions and said tough.
They really should let people know that it is going to renew at least a week or so in advance so they we have the choice to cancel
Very underhanded company please beware!

14 gennaio 2025
Non scritta su invito
Logo di Liberty Shield VPN & Proxy

Risposta di Liberty Shield VPN & Proxy

Thank you for sharing your experience and feedback. We genuinely apologise if our renewal policy was not as clear as it should have been. We strive to ensure transparency and satisfaction, so your input is incredibly valuable to us.

Regarding the automatic renewal, it's standard with our subscription model, which is designed to ensure uninterrupted service.

As soon as we received your request to cancel, we processed it without delay. We're glad to confirm that your subscription is still active until your renewal date, and we've ensured that you won't be billed further.

Concerning the pricing, we want to clarify that you were on a discounted customer plan rather than the standard rate, you mentioned you were paying more which is incorrect.

Finally, we appreciate your note about the power of online reviews - our vast selection of 5* reviews help us no end. Our goal is always to resolve any issues amicably and factually. We hope this response helps clarify any misunderstandings and demonstrates our commitment to our customer satisfaction.

If there's anything more we can do to assist you or improve your experience, please let us know.

Valutata 5 stelle su 5

Exceptional service

I have used liberty shield for a number of years having previously been disillusioned with some of the big names vpn providers. Whenever O have had cause to make contact for support the service has been fast and issues have always been resolved swiftly and without any problems
Thank you for exceptional service

13 gennaio 2025
Non scritta su invito
Logo di Liberty Shield VPN & Proxy

Risposta di Liberty Shield VPN & Proxy

Thanks for your feedback, its very much appreciated

Valutata 5 stelle su 5

Teamwork and perseverance

What I love about LibertyShield is their ability to listen and respond. The support team works well together. Their response is tailored to the customers knowledge of issue presented a d they follow through to resolution.

20 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Router power adapter got really hot and failed

Router power adapter got really hot to touch and failed, this is the second of the same type of adapter in two separate devices which is either really bad luck on my part or a common problem with the router. Lucky I was in warranty the second time round however just out of warranty the first time. If I had the option to buy an adapter from liberty I wouldn’t have purchased the new router. Customer service quickly recognised the issue and replaced the adapter without quibble and had me up and running again quickly thank you.

25 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Angela resolved our problem really quickly

Angela resolved our problem really quickly with a very speedy response and clear instructions on what procedure we needed to follow. Once again everything is working as normal from our side. It’s one thing having a VPN provider but having the technical support that is essential and reactive is worth every penny we spend with Liberty Shield. Thank you.

10 novembre 2024
Non scritta su invito

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