Ryan Property Tax previously LHL Property Auditors Recensioni 

117
TrustScore 4.5 su 5

4,5

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Valutata 1 stelle su 5

I have never received any service from this company. Without any contract or approval, they sent me a false invoice. I suspect this is fraudulent activity—please be cautious.

Valutata 5 stelle su 5

Great experience and several companies out there that offer to claim money back for you and try to charge upfront Monet. Not LHL Property Auditors and working with a great member of st... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service and great result, would definitely recommend LHL/Ryan Property tax and use them again if needed

Valutata 5 stelle su 5

I wouldn't hesitate to recommend or use LHL Propery Auditors. From the initial call to completion our refund was handled professionally and promptly. Natalie Scoble initially called and she really was... Leggi di più

Dettagli dell'azienda

  1. Consulente fiscale

Scritti dall'azienda

Business Rates refund and reduction service which ensures our clients never overpay. No win-no fee commission only based service.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

117 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(117)

11 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Refund Delivered, But Caution Advised

We did receive a historic business rates refund through this company, which was a positive outcome, and the process itself was relatively straightforward.

That said, our overall experience was affected by a lack of transparency around costs. As a charity, we are particularly mindful of value for money, and it wasn't made clear at the outset that, once VAT was applied, the company's fee would amount to more than half of the refund, something we feel should have been explained upfront.

We were also told on several occasions, both in writing and in person, that our future business rates would be reduced. In practice, our rates increased, placing additional pressure on our charitable budget. We understand that wider revaluations by the Valuation Office Agency can influence outcomes, but we weren't made aware of this risk at the time, and future savings were presented more as an expected outcome than a possibility. We are also not entirely clear on whether the work carried out may have contributed to the increase, and feel this was never adequately addressed.

When we raised our concerns, the response did acknowledge some "confusion," though we felt it fell short of fully addressing the miscommunication.

Overall, the company did deliver on the refund itself, but the lack of upfront clarity and the way future outcomes were communicated mean we'd encourage others, particularly other charities, to ask detailed questions before proceeding.

13 marzo 2026
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Logo di Ryan Property Tax previously LHL Property Auditors

Risposta di Ryan Property Tax previously LHL Property Auditors

Dear Rosa,

Thank you for providing this feedback. We are pleased that our work successfully delivered a historic refund for the charity, though we appreciate the opportunity to clarify the points you’ve raised regarding fees and future rates.

Regarding Future Business Rates:

We would like to clarify that the work we performed did result in a reduction of your rates bills. However, during this same period, the Valuation Office Agency (VOA) implemented a new national Rating List. This wider revaluation saw property values increase across the board, there was not an increase because of our work. While our intervention ensured your rates were lower than they otherwise would have been, the external increase from one Rating List to the next unfortunately offset those savings. We regret that this distinction between our results and the VOA’s general increase was not made clearer at the time.

Regarding Fees and VAT:

Our fee structure is outlined in our signed agreement as a percentage of the savings plus VAT. We understand that as a charity, VAT represents a real cost that cannot always be reclaimed, and we hear your feedback that the 'total' cost impact could have been highlighted more prominently during our initial discussions.

Our Commitment:

We take pride in supporting the sector and apologise for any stress caused by the timing of the VOA’s revaluation. We would be happy to provide a detailed breakdown showing exactly how your bills would have looked without our intervention to give you a clearer picture of the value delivered.

Valutata 5 stelle su 5

A top professional service from LHL

An excellent service from LHL Property Auditors. They assisted us with our business rates rebate. The whole process was smooth and very prompt. Natalie was a real help through out the process. Would highly recommend.

16 febbraio 2026
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Valutata 5 stelle su 5

Pleasantly surprised!

I cannot believe how wonderful this company is! At first I genuinely thought it was a scam and was hesitant. However within three weeks of contacting them we had received our refund of over £10,000. Would recommend them to any business.

10 novembre 2025
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Valutata 5 stelle su 5

LHL Property Auditors assisted us in…

LHL Property Auditors assisted us in obtaining an excellent refund on last year's rates and reducing the costs for the upcoming year. Their service was outstanding, with a team that's both supportive and professional. I highly recommend their services.

31 dicembre 2025
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Valutata 5 stelle su 5

Highly Highly Recommend these guys

Highly Highly Recommend these guys, I had been getting emails for some months and passed onto our finance Director for advice, he felt it was likely a waste of time so ignored the emails and then a few weeks ago I thought I may as well challenge our business rates with the help of Lauren Bennett and she helped us reclaim £15k. Very friendly service and kept me in the loop throughout.

12 dicembre 2025
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Valutata 5 stelle su 5

Absolutely astounded by this company

Absolutely astounded by this company. We were sceptical at first thinking youd never get anything back from councils, however only a few weeks later and we have had a massive pay out on overpaid rates. Couldnt recommend this company enough its fantastic wouldnt hesitate to deal with them again, very smooth process and very helpful staff.

25 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

We can’t recommend LHL Property…

We can’t recommend LHL Property Auditors highly enough. Their team was professional, knowledgeable, and proactive from start to finish. They reviewed our property rates and managed to secure us massive savings – a huge benefit for our business.

The process was smooth and efficient, with clear communication throughout. We felt fully supported and confident in their expertise, and the results speak for themselves.

If you’re looking to reduce your property rates and work with a team that genuinely delivers, LHL Property Auditors are the people to trust.

5 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Take the call...

Really pleased that I took the initial intro call from LHL despite my skepticism and reservations. The actual in-person meeting was informative, professional and short which when running any business is a bonus!
LHL communicated the process well and kept me informed during the application which was completed in under 2 months and proved to be incredibly financially beneficial for us.

25 aprile 2025
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Valutata 5 stelle su 5

LHL Property Auditors ae excellent

When LHL Auditors first approached me with a propoasal to get us a substantial Business rates refund I was sceptical. However within a short time of signing the paperwork I received the refund which was just amazing. I would highly recommend them

4 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

after multiple failed attempts go other…

after multiple failed attempts go other companies, we finally found Lhl and the experience from start to finish was incredible. the staff were lovely, polite and helpful in every way. we will not hesitate to use again in future if needed and also to recommend to anyone else who is in need.

9 giugno 2025
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Valutata 5 stelle su 5

Great experience, would hesitate to use LHL

I wouldn't hesitate to recommend or use LHL Propery Auditors. From the initial call to completion our refund was handled professionally and promptly. Natalie Scoble initially called and she really was a breath of fresh air. We get a lot of 'sales' calls but that isn't how Natalie came across, just friendly and knowledgeable and I immediately instructed her to look at our rates. A very happy customer, thank you.

9 maggio 2025
Non scritta su invito

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