Great company to deal with.Friendly and very helpful people.Go to every effort to satisfy the customer for even the smallest problem.David was my main point of contact and could not have been more he... Leggi di più
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Absolutely blown away by the after sales service from this company. So refreshing to find a company in this day and age that understands and values the customer. Highly recommended and thank you !
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The after sales ervice is second to none. My sister-in-law had damaged her cushion and as she lives in sheltered accommodstion they threw it away. When I called to see if we could replace it James wa... Leggi di più
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Fantastic service! Very quick response and did everything they said they would. Replacement transformer plug for my Xmas lights. A breath of fresh air to receive excellent service! Thankyou so much,!
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Dettagli dell'azienda
Scritti dall'azienda
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Informazioni di contatto
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Regno Unito
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4,7
Eccellente
411 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Absolutely blown away by the after…
Absolutely blown away by the after sales service from this company. So refreshing to find a company in this day and age that understands and values the customer. Highly recommended and thank you !
10 novembre 2026
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Risposta di Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear how pleased you are with the after-sales service you've received.
We pride ourselves on looking after our customers and making sure they're supported long after their purchase.
Your kind words and recommendation really do mean a lot to the team.
Thank you again for taking the time to share your experience!
Kind regards,
The LeisureGrow Team
Great company to deal with.Friendly and…
Great company to deal with.Friendly and very helpful people.Go to every effort to satisfy the customer for even the smallest problem.David was my main point of contact and could not have been more helpful.I wish all companies were like this.
Thank you Leisuregrow Products Ltd team .
9 novembre 2026
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Risposta di Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience with our team. It's lovely to know that David was able to help and made such a great impression throughout.
We always aim to go the extra mile for our customers, no matter how big or small the query, so your kind words really do mean a lot to us.
We'll be sure to pass your feedback on to David, who will be thrilled to hear your comments.
Thank you again for choosing LeisureGrow and for taking the time to share your experience. It really is appreciated!
Kind regards,
The LeisureGrow Team
Fantastic service
Fantastic service! Very quick response and did everything they said they would. Replacement transformer plug for my Xmas lights. A breath of fresh air to receive excellent service! Thankyou so much,!
6 novembre 2026
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Risposta di Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear how pleased you were with the service and that we were able to arrange your replacement transformer plug quickly and as promised.
Your kind words are greatly appreciated and it's lovely to hear that our team made such a positive impression.
Thank you again for taking the time to share your experience. We hope you enjoy your Christmas lights!
Kind regards,
The LeisureGrow Team
Great service..very knowledgeable and professional
David was really helpful and knowledgeable. Resolved by query with ease and sent me a replacement part straight away and offered further help if needs be. Very happy with the outcome.
29 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your lovely 5-star review!
We're delighted to hear that David was able to assist you and resolve your query so quickly. We'll be sure to pass on your kind words to him.
It's great to know you're happy with the outcome, and we're always here if you need any further assistance.
Kind regards,
The LeisureGrow Team
Bad company
Bad company. Bought dog toys from sainsbursy which were very poor for my puppies.
Emailed them with photos someone replied saying they would send me more.
Good afternoon Zoe,
Thank you for sending through your proof of purchase.
Firstly, please accept our sincere apologies that the dog toys did not meet your expectations. We are sorry to hear they were damaged so quickly, particularly by such young puppies.
We would like to send you some replacement toys from an alternative range that we hope will fare much better.
To arrange this, could you please confirm your delivery address and a contact telephone number? Once we have these details, we will arrange for the replacement products to be dispatched as soon as possible.
We apologise again for the disappointment and appreciate you bringing this to our attention. We look forward to resolving this for you.
Kind Regards
David
Then chased and they said i would need to take back to Sainsburys and they weren’t sending me anything, rather rude.
Would not recommend avoid buying any of there products appalling customer services. I gave them the reciept my address and everything.
2 novembre 2026
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Risposta di Leisuregrow Products LTD
Thank you for taking the time to leave your feedback.
We are genuinely sorry for the frustration and disappointment caused by the conflicting information you received from our team.
We appreciate that you had already provided your proof of purchase and delivery details following our initial response, and we apologise that the subsequent communication did not meet the standard of service we aim to provide.
We understand how disappointing this must have been, particularly when you were initially advised that replacement toys would be arranged.
This is certainly not the experience we want our customers to have.
We would welcome the opportunity to look into this further and put things right.
Please contact our Customer Service team, quoting your Trustpilot review, so we can revisit the matter.
Kind regards,
The LeisureGrow Team
Best Service Ever
The after sales ervice is second to none. My sister-in-law had damaged her cushion and as she lives in sheltered accommodstion they threw it away. When I called to see if we could replace it James was only too happy to help and arranged for a replacement FOC.
Absolutly first rate service cannot recommend highly enough.
22 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you so much for your lovely 5-star review!
We're delighted to hear that James was able to help and arrange a replacement cushion for your sister-in-law.
We always aim to go the extra mile where we can, and it's wonderful to know that our after-sales service made such a positive difference.
Your kind words and recommendation are greatly appreciated. Thank you again for taking the time to share your experience!
Kind regards,
The LeisureGrow Team
Excellent communication and Support
I was contacted by David Rainey in customer service with regards to an ignition issue with a BBQ burner. Email correspondence was swift, helpful and professional. Ultimately I was contacted via a video connection which was a massive help and solved the issue. Excellent service and could not be more impressed. Many thanks!
28 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that David was able to assist you so promptly and professionally, and that the video call helped resolve the ignition issue with your BBQ.
We’ll be sure to pass your kind feedback on to David, who will be pleased to know his support made such a positive difference.
Thank you again for taking the time to share your experience, and we hope you enjoy many more great BBQs!
Kind regards,
The LeisureGrow Team
Their costumer service is excellent
Their costumer service is excellent. Had a small issue with the order but resolved really quickly. Highly recommend this brand
26 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We’re delighted to hear that our customer service team was able to resolve the issue with your order quickly.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The LeisureGrow Team
Purchased a BBQ from this company
Purchased a BBQ from this company, and I damaged it accidentally. Their customer service, response times and approach to resolving this was first class.
It was not there issue but they resolved the issue regardless.
Really great company to deal with and would not hesitate to recommend their products, and their service
16 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're delighted to hear that our customer service team was able to help resolve the issue with your BBQ and that you were pleased with the response and support you received.
We really appreciate your kind words and recommendation. Your feedback means a great deal to the team, and we hope you enjoy many great BBQ moments!
Kind regards,
The LeisureGrow Team
Fantastic Customer Servuce
Fantastic Customer Service! Contacted Leisuregrow after finding mice had chewed the cushions on our new patio set whilst covered outside! They were kind enough to send out replacement cushions and covers at no cost. Totally overwhelmed by their generosity. Thank you
22 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your lovely 5-star review!
We're delighted we could help with the damaged cushions and covers, and that we were able to get everything sorted for you.
We really appreciate your kind words and are pleased we could make a positive difference to your experience.
Thank you for choosing LeisureGrow, and we hope you enjoy many happy moments relaxing in your new patio set!
Kind regards,
The LeisureGrow Team
We had a problem with one of our…
We had a problem with one of our outdoor chairs. I contacted the company and they were wonderful. No stress at all. A replacement chair frame was sent.
I cannot praise them enough.
9 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your lovely 5-star review!
We're delighted to hear that our team was able to resolve the issue with your outdoor chair quickly and without any hassle.
Your kind words and recommendation mean a great deal to us. We hope you continue to enjoy your furniture!
Kind regards,
The LeisureGrow Team
More than a generic response …
I purchased an LG Outdoor Lounge Set in 2019, obviously expecting it to provide me with many years of service.
Each autumn the furniture was cleaned, dried, covered with a breathable cover and stored in my garage until April/May. This year I was disappointed to note that the rattan weave material began to perish and snap. Although extensive, it is predominantly on one chair and the coffee table. The sofa seems unaffected at this time. Admittedly, the furniture is out of warranty, however, I did not expect this level of deterioration to happen within this time frame.
After contacting LG Outdoor requesting possible reasons/advice regarding the sudden level of deterioration they have basically stated a generic response - ‘ It can be difficult to determine the exact cause of deterioration, exposure to environmental factors may affect its longevity.’
They did however offer to provide a quotation for replacement furniture!
Regrettably your customer support and commitment to customer loyalty have not met the standard I expect as a consumer.
Added following LG Outdoor response. Thank you for your response, however, once again it is the exact generic response I received previously.
15 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for taking the time to share your feedback.
We’re sorry to hear of your disappointment with the deterioration of your furniture.
Our LG Outdoor furniture is supplied with a three-year limited warranty, and as your set was purchased in 2019, it is now significantly outside this warranty period.
We appreciate that you had hoped to enjoy your furniture for many years, and we understand your concerns regarding the condition of the weave.
Unfortunately, the longevity of outdoor furniture can vary depending on a range of factors, including environmental conditions and the circumstances in which it is used and stored, making it difficult to determine the exact cause of deterioration.
While we appreciate this is not the outcome you had hoped for, we have offered to provide a quotation for replacement furniture should you wish to consider this option.
Kind regards,
The LeisureGrow Team
Great service
Absolutely first class. The remote on one of their products was not working and the day after I reported it a new one was in the post. Can’t ask for better than that
14 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that we were able to resolve the issue so quickly and that your replacement remote arrived promptly.
Your kind feedback means a lot to our team, and we really appreciate you taking the time to share your experience. 😊
Kind regards,
The LeisureGrow Team
Problem solved
My experience of dealing with this company is nothing but positive. Without going into details I would like to say that the matter in hand was quickly and very professionally dealt with by David Rainey and my thanks go to him for his assistance.
7 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your lovely 5-star review.
We’re delighted to hear that your matter was handled quickly and professionally.
We’ll be sure to pass your kind words on to David , who will be pleased to know his assistance was appreciated.
Thank you for taking the time to share your experience!
Kind regards,
The LeisureGrow Team
We're very helpful and quick to resolve…
We're very helpful and quick to resolve my problem, would definitely be their customer again.! 👍👍
5 ottobre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We’re delighted to hear that our team was helpful and able to resolve your issue quickly.
Your kind feedback is greatly appreciated, and we look forward to helping you again in the future! 😊
Kind regards,
The LeisureGrow Team
Rotten rattan
We bought the Andorra 2 seat garden set three years ago. We are very disappointed with this product. We found that there is only a short guarantee period. The rattan on both the table and chairs is disintegrating to such an extent that we no longer feel safe using them. We expected them to last at least 5 years, especially since we paid extra for the aluminium frame, paying £457.99 in total. We now have the prospect of buying new garden furniture and will certainly not be using this supplier again.
30 settembre 2026
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Risposta di Leisuregrow Products LTD
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with the durability of your Andorra garden set and appreciate your concerns regarding its condition.
All our garden furniture sets come with a 3-year limited warranty, which covers qualifying issues in accordance with the warranty terms.
We understand that you expected your furniture to last longer, and we’re sorry that your experience has not met those expectations.
Thank you for sharing your feedback, which we will take on board as we continue to review the quality and durability of our products.
Kind regards,
The LeisureGrow Team
Recently needed to replace the flame…
Recently needed to replace the flame tamers on our bbq ,
They were excellent to deal with no dramas at all .
Replaced quickly and purchased a replacement bbq cover
Excellent customer services very helpful team .
Would not hesitate to use again and thoroughly recommend leasure grow
Karl and Tracey C
25 settembre 2026
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Risposta di Leisuregrow Products LTD
Thank you, Karl and Tracey, for your fantastic 5-star review!
We’re delighted to hear that you found our team helpful and that the replacement flame tamers were sorted quickly and without any hassle.
Your recommendation means a lot to us, and we really appreciate you choosing LeisureGrow.
We hope you continue to enjoy many great BBQs! 😊
Kind regards,
The LeisureGrow Team
Great product with even better customer…
Great product with even better customer service from James, sorted out a small issue I had very quickly.
30 settembre 2026
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Risposta di Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We’re delighted to hear that you’re happy with your product and that James was able to resolve your issue so quickly.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!
Kind regards,
The LeisureGrow Team
Excellent customer service
Excellent customer service. Despite my BBQ being out of production and no longer supported, they managed to track down and send me official replacement parts that fit perfectly, as well as supply me with links and part numbers for many other parts should I need more replacements in the future. Truly went above and beyond. Now my old BBQ looks like new and couldn’t be happier!
25 settembre 2026
Non scritta su invito
Risposta di Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted we were able to track down the official replacement parts for your BBQ and get everything fitting perfectly.
It’s especially great to hear that your old BBQ is looking like new again!
We really appreciate your kind words about our customer service and are so pleased we could go above and beyond to help.
Thank you again for taking the time to share your experience — it means a lot to the team.
Kind regards,
The LeisureGrow Team
Excellent service all round
Excellent service all round. Very Very quick and very good advice and help
22 settembre 2026
Non scritta su invito
Risposta di Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received excellent service and that our team was able to provide quick and helpful advice.
Your kind feedback means a lot to us and will be shared with the team.
Thank you again for taking the time to leave your review! 😊
Kind regards,
The LeisureGrow Team
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