Lazada Recensioni 

Unable to choose courier service, and courier serice chosen by Lazada for my product is SkyNet, which is basically another trash.

I purchased 5 items in Lazada, during 12.12. the offer was great. My thought was it's good time to buy my favorite items. and they put delivered on 14th Dec. yet after 5 days, no delivery. and they refund my money in ewallet yesterday.

I checked back, the same items still got stock, then i buy again. But today, the refund the money due "Technical Issue". Im like, seriously???

Now to withdraw need to fill the form which is they send the link, don't have in their site. Wait for approval 5 days, if approved need to wait another 7-14 days.... again, seriously... Topup to ewallet not more that a minute. Withdraw take almost 3 weeks...

Im not really mind about the money, but I frustrated the items i really want, but couldn't get it for no solid reason.

it hold my money in lazada wallet it is already their money that i cant take back thief lazada.

Now lazada service suck as give to lex transport to courier item...lex driver so rude and said not deliver to door step. He also said only lazada not deliver because most famous online platform and dont scare ppl not in lazada even service not good.. please...lazada please improve..I regards buy many in lazada..if I receive lex driver call again and rude to me and said come down collect..I will go tribunal to complain lazada and lex service as driver keep threatening customer

Don't buy lazada gift card, the promo given unable to claim and the customer service don't help too. Furthermore, the gift card can only use once and balance will be forfeited but the did not mention when you check out. Feel like cheated

I already change to another platform for my online purchase. In just one and a half years i already made over 150+ purchases from lazada and it was recently i am very disappointing with your delivery guys from Shah Alam. Most of the delivery bike rider guy (small item) they will politely send my packages to my door step except recently, about 2-3 mths ago, this fella always call me to go downstairs to collect from him, and the last time I told him bring it up to me, he complain that I stay in 5th floor. Is that a crime I stay in 5th floor?

One of the most terrible online shopping website ever. Like the rest said, complaint also useless. They never keep their promise to resolve customers cases. By attending us is just like their jobsript procedure only, clock in clock out thing. Shopee is still far more better but depends which delivery company they associate with. If it’s a Pos Laju( Pos Lambat)everyone knows it’s the worst delivery com in Malaysia too.

All the items I ordered took more than 2 weeks to about 2 months to arrive.. therefore, since my last item is delivered. Bye bye lazada, I'm uninstalling and will never use Lazada again. I'm sticking to shopee, at its longest to wait, still couldn't beat lazada waiting time.

Dont buy from LAZADA AGAIN...Delivery time take at least 2 week to get your product even purchase from local ( MALAYSIA SELLER ). They never resolve the issue even contact to call centre. The only reason they given is they will looking for it and never do the job. As i request Manager contact me but they dont care at all.

why this few day cannot do payment？？what problem noww

I have requested on 25/9/2020 for the faulty purchased item to be picked up by Lazada. Lazada gave me 7-14 working days for them to pick it up. Lazada had never contacted me to make an arrangement. I had contacted them numerous times and each time they would sent me an email stating that they have informed their delivery department and the faulty item would be picked up within another 7-14 working days. Until now, no one from Lazada or their delivery department had contacted me to fix a date for a pick up. It is so frustrating. No loss to Lazada for the item had been paid in full. If Lazada is incapable of providing such services, do not offer it to your customers!

They just freeze my money in laz wallat. I try to use my whole family phone number to activate it shows the same things (phone number is link to another account). But my mom dun even know how to online shopping how she will link her phone number to laz wallet. This is Lazada business strategy simply freeze customer money in laz wallet and they earn all of it !

I'm so upset & very dissappointed with lazada customer service or with lazada return procedure.. Seller sent wrong size on 14/10/20, when i contact seller they ask me to return tru lazada proses pick ..on 15/10 i submitted the return form & i reveived the return label form but they i said i have to print d form to pass to lazda.. i have to bare all the trouble drive out to loom for printer shop..coz im just a housewife... after i told them i already print out they said i have to wait 14 days or maybe more till lazada arrange for pick up ... today is 13/11 its almost 1 month..they never come to pick up... i have to chat with that stupid customer robot to tell them please take action..i need my refund.. my money stuck in lazada account for nothing.. i waisted my time & i'm soo stressfull dealing with 10 lazada customer service chats... i'm very mad... i hope this message reach to lazada management ..how u customer service play around with me.. i noticed they cancel my 1st return form that stated 15/10 & they simply make new form with new date on 10/11... i do have alll d prove.. i screenshoot all d chat & keep all d email that they keep promising me certain date & they never turn up.. i asked for lazada manager phone no but they gave me wrong no which not in service...i send my msg to Seller & they just ignore my msg... eventho i saw they online... Royal Sporting House the seller..its not a small organization.. but can serve me like that..they sent wrong size but i have to face & bare all d trouble...its totally not fair me as buyer...i do return also in shoppe due to seller mistake but seller so responsible..reply me & in 1 day i got my refund back.,, why lazada treat their buyer like this.. pls check my detail..

Product Name: Reebok TRAINING WOR
SKU: 1096122935_MY-3056972800
Pick-Up Address: Wp Kuala Lumpur,

Dear 01113376267,

Thank you for chatting with us at Lazada Malaysia.

Based on our interaction, we hope your concern was addressed appropriately. We truly appreciate your patronage with us. As per check, the reverse pick-up application done by your end on 15/10/20 so from the date applied kindly please wait for 14 working days which may until 4/11/20. If there is no call back for the reverse pick up until this 04/11/20 kindly please revert back to us for further assistance.

Dear 01113376267,

Thank you for chatting with us at Lazada Malaysia.

Based on our interaction regarding reverse pickup, I will request for urgent pickup on 5/11 as it need to exceed the 14 working days timeframe first.

Thank you for shopping at Lazada Malaysia.

Best regards,
Faris Hazimin Redzuan,
Lazada Customer Care Team

I got few more email .. last i received a call from one gurl (adilla) on tuesday they said in 1 or 2 days pick express will call to pick up..but today 3rd day already... i said i u guys still dun come i will find lazada top management to take action on this matter...im really really mad with lazada CS... i intend to spend mu refund to buy something on 11.11 promo but my money just stuck in lazada account for no reason..its really unfair for me..i really hope the top management lazada really read this msg..it might be small amount small money..but its big for me ..and if your staff can do this to me im sure they did to others too...

Lazada should not deduct your money if the payment is not successful, even refunding they will hold onto your money for quite some time before they return it. Also for changing order details, you need to cancel your order and make a new one which is NOT convenient.

Based on my experience, I bought a headphone and paid via online banking, the payment is not successful due to heavy transaction traffic but money were deducted from my bank account, so I followed their instructions to make payment again. Payment was successful but I noticed the delivery address is incorrect so I decided to change it but changing delivery address you need to cancel your order and make payment AGAIN. This is when I decided to not buy anymore. I need to pay 3 times for 1 item I wish to purchase. It was my bad for not checking my address when placing order but still changing a delivery address should not be this inconvenient. To conclude everything Lazada is not quite customer friendly, I hope this deducting money thing can be solved. Hope you find my feedback helpful.

promotion was still on yesterday. after topping up lazada wallet and all, the promo miraculously disappeared. not only that, the whole experience of purchasing just felt like got baited into their trap.

Lazada Malaysia is super shady and bias! They clearly are meddling with reviews. I purchase some really great local hair products that I have been trying for few years now for my hair loss issues from the brand name Audra Herbals in October as their retail store closed post COVID and left them a review, not only is my review missing the items purchase is not accurate too. What kind of unethical business are you running Lazada? Disgusting, dishonest, meddling with people’s rice bowls to profit and I have to completely agree Shopee is way better!

Very poor delivery service. On courier info said that parcel will get within one week. BUT, already 2 weeks late and I haven't received my parcel yet.

Lazada most verry good seller in the world

There are three main issues when ordering from Lazada:
1. the store offering their product actually does not have it. This eventually leads to them sending the buyer an empty parcel, so that they can claim that the buyer refused to accept it. Why? Because if they cancel and cancel again, they would lose their store status.
2. the store themselves cancel the order. Even though I tried to order the very same product from the very same store on different occasions, not once was it delivered, cancelled instead. Especially annoying when it is a product specifically on sale (and the website states that they still have x number in stock). Seems to happen especially with consumer electronics.
3. the product ordered is different from the product delivered. Different content, color, etc. you name it. And do not try to return a faulty, damaged or wrong product. It is impossible. I ordered an Xbox One S controller. It came after two weeks, wrong color. Ordered a return on the same day. That was seven (7!) weeks ago and I still have it lying all wrapped and ready to go. I complained three times and three times I was assured there was no other way but to use THEIR return system. Every call I got and every email from the delivery services was in Vietnamese, so, no communication possible, no pick up, no return. Money and time wasted.

So, my tips for ordering from them:
- do not give them your bank or credit card, as it will deduct your money and, if you won't get the product for any of the above reasons, you will have to wait for them to return it. Instead, pay on delivery
- even when choosing a Lazada seller or a Lazada certified one, there is no guarantee that one will actually receive the ordered product (since I came to Vietnam 'light', I did order A LOT)
- expect about 20% of your orders to be cancelled, forcing you to cancel or wrong

If you can live with those odds, enjoy their service.

I had ordered honor 9x pro mobile ( seller : mobile 2 go)from lazada. The product had15 days return policy. There was nowhere mentioned in lazada product description or specification that phone does not have Google certification. After opening the phone only I got to know that there is no Google certification. So immediately I raised return request on same day of delivery. But no1 came to pickup my return, after 15 days return was closed. When I asked customer care they told me it was a system miss and they raised new return request. They asked me to go to poslaju and drop the product. I had returned the product with proper packing, bills and tag. But still lazada cheated me. I wanted refund and again buy a new phone in lazada only. This is not the first time I purchased in lazada. Previously I had also purchased laptop. I did not complain anything about laptop but this time the phone was defective. I expected lazada to support me and refund but lazada supporting the seller.
I am anyways not going to receive that phone, as I don't want to use a phone with no Google certification. You keep the phone and my money (RM 999) also.
Lazada customer care service is worst, I had to follow up daily just to get update but customer care dint even know what was happening with my product. They just said we will email you and never got any email from lazada.
Atleast now update the product description and specification in lazada that the phone does not have Google certification. So no other customers get cheated like me. Please take strict action against seller (seller : mobile 2 go )for cheating people by not providing proper product description and specification. And later not accepting product return and refund.
I am going to uninstall lazada app and I am no longer going to buy anything in lazada. Also I am going to give negative review in Google and social media.

I SUGGEST EVERYONE TO STOP BUYING IN LAZADA ESPECIALLY THE SELLER : mobile 2 go. THEY ARE BIG TIME CHEAT AND ROB YOUR HARD EARNED MONEY.