Lazada Recensioni 

If I can rate 0 star, I am going to rate 0 star. Lazada dispute team is THE WORST DISPUTE TEAM IN THE ENTIRE WORLD. I purchased an iPhone, then the item received was broken, the box completely smashed and the phone screen completely shattered. I disputed with the dispute team and provided all the photos of the packaging and also the photos of the condition of the iPhone and its box. Then, the dispute agent claimed my photos are not valid! Then, the dispute agent called and questioned why did I sign for the packaging if there were sign of damages. I told them I didn’t sign for the package. LEX came and just directly left my parcel to the security, without even informing me until I called him back! Then, the STUPID dispute agent told me to prove that I didn’t sign the parcel by PROVIDING THE CCTV FOOTAGES which shows the delivery guy passing the parcel to the security, else, they cannot continue the investigation. DID THE DISPUTE AGENT EVEN UNDERSTAND OR KNOW MALAYSIA LAWS? CCTV Footages are confidential and related to the residents’ privacy. I am NOT the owner of the WHOLE building or I AM A POLICEMAN who can have the right to get the CCTV Footages. LAZADA THINKS THAT THEY ARE MORE POWERFUL THAN THE POLICEMAN? Simply an email requesting the CCTV Footages and the management will need to listen to their order?? WHY THEY NOT EVEN BOTHER TO CHECK THE CCTV of LEX, since LEX is their own company!? If their own company can’t provide the CCTV Footages, then HOW CAN YOU EXPECT OTHER COMPANIES TO PROVIDE TO YOU? Don’t be so ridiculous. Shopee IS WAY BETTER IN RESOLVING THIS. I didn’t scold them for breaking my parcel yet but THEY DOUBT THAT I PURPOSELY BREAK THE PARCEL?? AM I TOO FREE during MCO so that I need to waste my time paying for the items, waiting for the items, disputing for the items and Returning the items? I AM NOT AS FREE AS LAZADA’s DISPUTE AGENT so that they can THINK OF THE RIDICULOUS EXCUSES TO BLAME THE CUSTOMERS. I am going to file a complaint to MCMC and other government bodies for their stupidity and also chargeback with the bank IF THEY CANT REFUND WITHIN THIS WEEK!

I purchased Hp laptop worth rm3699 from flagship store in lazada. Thats the worst mistake i ever did. When I received the parcel, it was my father who recieved it. not knowing what i ordered he just accepted it. when i came back home, and held the box...i could already sense that the box was very light weighed. i opened it and believe it or not, there is no laptop and only plastic wrappers were put inside. i was really mad. i called the HP people, they said it already happened few times with other customer ordered thru lazada. and he simply told me to just deal with lazada yo get the refund. he didnt even bother to help me with anythg. then i tried to find lazada customer service number. to my surprise....there is no any number available at ALL. they just have the stupid chatbot and everytime i click something it just pop up some programmed answer. later only i found out, that i have to type live chat then only the agent will come assisting us. i reported the incident and they told me....they will get back to me within 2-5 working days. damn!!! all the agents gave the same stupid answer....which is 2-5 wrkg days...where in actual case....even after 1 month also they never take any action! everyday was a nightmare to me. it was not a small amount of money! and...its really bad for them to send me an empty box!!! i called and called and called and called!!!! it was a never ending story! everytime they will just say to me that they are still investigating! even the delivery guy came straight to my house saying that he did not take the laptop and asking me proof that he did the right thing. and then lex delivery called me and trying to put blame on me saying that i was supposed to knw tht they r sending a laptop and should ve open the box in front of the delivery guy!!! like what??? how the hell my father supposed to knw what is being delivered. they delivery guy didnt even ask for signature frm my father. what u expect? i was really irritated and frustrated. then i called the lazada ppl for the nth time and demand them once again for the refund! then finally they told us that the weight written in the package does not match with the weight the have recorded before the delivery! like finally!!!!! how can they simply process for the delivery without checking! what kind of procedure do they follow! sooo bad service. and finally after soo many hassle....on 8th of sep i got the refund. for ur info...i got tht empty box and reported the incident on 24th JULY 2020!!!! just a reminded to all who read this. dont ever buy expensive item from lazada. their quality and customer service is hopeless!

I ordered a phone, and things went wrong.

1) the seller sent the wrong color to me even after calling me to tell me that they do not have the color i want in stock.

2) when the phone arrived, I want to save my self some trouble and accepted the phone with the wrong color,

3) the phone thumbprint verification is not working, so I told the seller that the product is faulty and the seller told me to return the product under the reason of "product do not suit me"

4) after returning the product Lazada rejected my product and I go to the customer service chat 3 times to sought for a solution and each time i talk to the CS they will keep asking me to wait for anotehr 48 hours yet they still didn't get me to be until today.

So all in all things must not go wrong the first time, once it does you will never get your money back even though how hard you try, LAZADA JUST DONT CARE I REPEAT THEY DO NOT CARE. right now landing on their website makes me feel sick.

Purchased a phone to replace mine that died. Seller provided tracking number three days after sale was concluded. Funny thing: tracking number hadn't come up in the system. Likely that they stuck the shipping document on it but the item was still not sent out.
When the item arrived eventually, opened to find the phone in the box without booklet or warranty card. (although the sales page clearly says that the phone comes with warranty.
Before turning it on, I pulled the charger out, plugged it in and attempted to charge the phone. CHARGER was inoperative.
To be sure changed the cable and tried again. Still nothing. No biggie. Replaced it with my own charger bu tthe charger cable was also not working. CABLE was also inoperative.
No matter, I tohught. Used my own cable with the charger. Plugged it in, the phone began charging. An hour later, turned it on. The manufacturer's logo came on with the welcome chime and then it went straight to the boot menu. The phone was DEAD.
Checking the phones IMEI number, I found that htey didn't exist. The phone was just worthless. Even if it had worked, I would not have been able to connect to my telco. IMEI was fraudulant.
When I contacted Lazada, they advised me to request a return by clicking on the side of the status bar. I did. From there i had to wait six days (since they make sure that it is only working days that are counted even though the seller is obviously online and knows about my complaint.) Six days pass and the seller does not respond, so the return request is automatically approved. I am then given a link to open and print out. Foolish to think that all was well at that point.
I had to take the product to the post office and send it out - which now obviates the need for online purchase if I have to go out to fix the problem.
Now Lazada tells me that they have to wait 8 working days - which is another way of saying two weeks. I have been told that the seller has the right to reject my return. So, if they want, they can take my money and get back the brick they sent me.
In any case, the soonest I can hope for a resolution is three working days after the initial eight working days. I have been told that this is so they can ---get this... verify if the product is in working condition. It's not working - that's the whole point.
When I further reminded the customer service agent that the IMEI number did not even exist, she had nothing to say, except that Lazada does not allow counterfeit goods - which this so obviously is.
I may have lost a few bucks but they lost a customer and they can be certain that I will evangelize my experience to all who will hear. I am not dropping another dime on this criminal enterprise.

Very poor customer service response. My delivery is over 3 weeks late and I’ve been chatting with them but they message me back on the status of my delivery. On my order, the seller is not at fault. It is the courier but I don’t know why I cannot get a straight answer from them.

After 10 days of waiting, my order was cancelled. Seller & Lazada keep kicking the ball to each other, both of them did not recognize their problem, made me feel that i was fooled. Waste my time to waiting, end up got nothing. Really pissed

the seller keeps blaming lazada for not delivering the item. I could never contact Lazada malaysia because they're always "busy". This is so frustrating.

It's been almost 2 months now that I'm trying to return an item that was wrongly delivered and nothing has happened so far. First, they only provide you a bot for customer support that DOES NOT SOLVE any problems. Then, on facebook THEY DON'T ANSWER unless you go all the way to making public posts, which is a horrible experience.

The few times I go a customer support agent to reply they didn't read my message and asked me to refer to the BOT. And there I was, back to square 1. It's SO FRUSTRATING that it's like one of your worst days at your job. I REALLY RECOMMEND you go with another online shopping service instead as Malaysia has many better options.

As buyer

1. Website too old. Not user friendly. So long to scroll down.

As seller

Difficult to register as seller.

1. Cannot register address. Web not function.
2. Cannot upload id card. Web not function.
3. No chat live. Only robot.
4. No email support
5. No phone support

If u have problem nobody can help u. U are alone.

Lazada is great when one doesn't have to return a non-working electronic item purchased. I made a request for non-working electronic item to be returned, and I was contacted by PosLaju to nominate a preferred pick-up date. But PosLaju did not show up on the pick up date, and I've been dealing with Lazada through their customer care on the phone and LiveChat the past week. I even offered to drop off the item to expedite. The Lazada customer care promised to get back to me "today" on numerous occasions but never did. A manager was supposed to contact me "today" but no one ever contacted me despite numerous attempts. So for the past week, the matter is being "processed" ... and I am still waiting for their manager to call.

If you buy things on Lazada, just hope you never have to make any returns or deal with their office.

Always late and their chat bot is not helpful. Poor customer care.

I made payment for 5 items from 2 different sellers. Money was deducted from my credit card but sellers system indicate payment was not made and cannot deliver unless the system capture my payment. Went live with their customer representative and worst replied as given the next day at 6 pm asking for maybank credit card transaction number. I called maybank and they said there is no suck thing as credit card transaction number. I went live again and told them that and replied their email. Behold!! Next day, exectly at 6 pm they email me and ask for the stupid transaction number again!!!! are they dumb or what?? Been almost 1 week and at this rate it will be 1 year till this problem is settled.

Money paid in full. Seller posted the item. Lazada own fleet of delivery which is LEX MY just don't want to deliver my order to me. From 10th July, delayed to 15th July, now want to delay to 23rd July some more. I can't ask for refund. LEX MY not delivering. I can't self collect. So, how? Just cheat my money and that's it.

Their customer care all also hopeless. Keep on give the standard copy and paste reply to me. Don't even have common sense. Don't even use brain to think. Can't propose any solutions, apart than just tell me to wait. How long you want me to wait? Till I die is it?

When ask them when I can get update for my case? The answer is always 24-48 hours. My report submitted 2 days ago ok. So, 2 days not 48 hours? Why no update yet? Ask their customer care why already 48 hours and still no update. All they can reply me is that their team is still checking. Will update in 24-48 hours. Yeah correct.... 24-48 hours. But my case has been 48 hours, still no update. Again, I asked the customer care, so 48 hours no update yet. Then that customer care still reply will update in 24-48 hours. What the he**? How many 24-48 hours they all need?

No delivery. No item. No update. But happily already taken my money!

I purchased an A/C including installation on Lazada. The installer didn't complete the installation (copper tubing leaking) and said he was out of time, consequently the A/C didn't function. The purchased was flagged as delivered in Lazada's system, as a purchaser you don't have to confirm delivery. The shop wouldn't answer calls or messages. The only recourse I could find on Lazada's website was to request a return. Their system just doesn't seem to be able to handle cases like this and most of the customer support don't seem to posses common sense. They kept asking me to post proof that I had delivered the A/C to a Pos Laju office,despite the units being installed.
Learning is - don't buy this sort of package on Lazada and don't use Lazada pay (or whatever it's called), you lose any credit card protection.
It's taken 2 months to sort the problem out with no assistance from Lazada.

Bought an item on 2nd July. Lazada policy says if seller fail to handover the item to courier in 5 working days, the order will be cancelled and refund quickly. After more than 6 working days, I contacted their live chat with a live agent was told system will automatically cancel the order. It did not happen. Following day I chat again and another agent told me seller has updated system to request for extension until 10th July. I ask the agent how can the seller simply delay the shipping without buyer consent and the strangest thing is the seller account has been blocked/closed.
The 3rd chat on another day. The agent said will open a case and need 2 working days to revert. Today I chat with another agent again and was told will revert asap. I insisted a date and he/she again reply in 2 days. 2 days? How many 2 days they need?
This seller has cheated few customers and their review came in just a day after my purchase. If I know it I wouldn't have bought from him. All evidences have screenshot and sent to Lazada customer service and they knew about the problems with the seller. Why PENALIZE the buyer?
If i can rate them 0, LAZADA deserve a 0 star rating.

Am I the only one that facing poor review not allowed for the product and I got enough evidence to prove the product is counterfeit but still seeing seller selling it until today

You have the worse refund department that never does follow up with so many documents to submit all my bank statements to you and then.. NOT A SOUND NOR REPLY MY EMAIL NOT EVEN CLOSE MY ACCOUNT OR REFUND MY RM300. OUTRAGES. 😠😠😠I forwarded my documents about 3 times to 2 different person asking for it and 1 customer care line. All NOTHING FOR 3 MONTHS NOW. what are you guys doing? Ghosting or MCO ONLINE?

I don't expect this from lazada bcz I already order my lcd and cover phone it's already been 2 week of that item but I still didn't get any parcel then two days ago I got a email that's say my parcel already come to Malaysia I still didn't receive the parcel until now what are u all doing lazada people you are a bigger company you should take the responsibility of the item that customer order I think next time I will not buy any item at lazada I really disappointed with your guys service I hope next time u will take more serious about customer if you guys still didn't take serious about it I suggest you all too close your company

Totally disappointed Everytime I ordered on lazada I received different product first i ordered brown color boots but i received black color. Again I ordered sneakers but they delivered small size sneakers. Again i ordered jeans but the jeans i received is completely different from the one which is displayed on their website. There is no simple way to return it is always complicated More over you to pay pick up charges...once my order is cancelled from the seller side but that money never refunded to me till now. Simply pathetic experience of online shopping through lazada