LA Fitness Recensioni 

LA Fitness has the worst customer service of any company I do business with. If I had an option I would use another Gym. The management of LA Fitness has no concept of customer service.

My name is Justin, and I am a disabled Army veteran. I signed up for a gym membership and personal training. A couple weeks after signing up, I was hospitalized due to some medical issues and diagnosed with a condition that wouldn't allow me to workout for the foreseeable future. Upon discharge from the hospital, I contacted LA Fitness corporate office and emailed them a doctor's note saying I couldn't work out until my diagnosis cleared. They rejected this note as it wasn't specific enough. LA Fitness told me it needed to say at least 6 months that I couldn't workout. I got another note that specifically said no working out for 6 months, but again they rejected it. This time, they told me it had to say I couldn't work out indefinitely. Currently in the waiting process for receiving my third note from the doctor. DO NOT sign up for personal training contracts at this gym. If you ever need to get out of it for whatever reason, they will screw with you and do everything they can to keep you under contract. Also, they absolutely refused to refund me for the month I was unable to use. LA Fitness does not care about their customers, only lining their pockets. They treated my medical issues like a joke. The personal trainer I had at my gym tried telling me I should just keep coming to the gym and doing light workouts, completely disregarding my doctor's orders. I explained to him my situation over text message and he completely ignored me; no response whatsoever. The trainers also do not care about your well being. DO NOT use this gym. Awful business.

I would give it no stars if I could. Call to provide them with my new card number since mine had expired. spoke to Daniel and assumed I would ne charged the $38 I was charged monthly. He charged over $90 and did not event tell me the amount would be different. When I called back he said there was nothing he could do. Needless to say after over ten years as an LA Fitness member I will be moving to a better gym in my area

Loved it at first then it became hell when I tried to cancel my gym membership after a year. They refused to cancel it and will fight with you unprofessionally to make you not cancel it. I had to professionally harass them to terminate it. Even then they failed to terminate it correctly the first time. I ended up having to call the 800# to cancel it. In the end I had to declare my credit card stolen and told them I'd take legal action if they didn't terminate it. That's what it took to end my contract. The sad part is la fitness pushes good customer service skills. This was very unprofessional. The annoying part was the cancellation fee to terminate the contract. After dealing with a gym for the last time I decided to use the money for the month to month payment and just invest in my own personal equipment. If you wait for jan/feb sales you can get some pretty good buys. It took a couple years but I was able to furnish one of my bedrooms with my own exorcise equipment.

The reps at my local la fitness are decent folk for the most part. The gym uses tactics to increase membership and con people into membership plans. The more you pay the less you have to pay month to month. Not sure about you but I don't have up to 1k to fork over to pay the lowest month to month fee. That's a bit $$ even for your average consumer. During standard business hours there's generally someone there. If you need assistance after staffing hours you're pretty much reliant on the 800#. Most of the reps they higher are young 18-25 year old individuals where it's pretty obvious it's their first ever job. Customer service skills vary from individual to individual. Some have more of a professional approach than others. While some have zero customer service skills at all. It just depends on the education and their social skills and environment they were brought up in.

When I went to the gym it was new and pristine at first. It quickly came to wear and tear after that and now looks like garbage 15 years later.

Exorcise machines not cleaned daily. Clients refuse to lightly sanitize their sweat after use. I can not tell you how many times I've gotten a sweat rash form someone's nasty sweat they refused to clean up. It's not that difficult to use a hand towel to wipe up your sweat people. When the machines break they take for ever to fix them and people will often rip of the lock out tags and use them anyways. Thus presenting a safety risk to unknowing future users of the machine. I quickly learned to bring my own sanitation equipment before using the machines. Occasionally some of the staff harassed me but the staff did zero cleaning them selves and it was pretty damn obvious the gym was lacking sanitation practices.

Locker rooms. The locker rooms fell into disarray quickly due to insufficient sanitation practices. The showers also came quickly to gorse mildew and mold issues. I would highly recommend shower shoes and to bathe in a swim suit should you get any peeping toms in the shower rooms.

Locker room theft. Do not leave your wallet, cards or phones in your locker unattended. I can not tell you how high locker room theft is in gyms. Theft rings know to send kids to gyms and steal plastic cards out of unattended bags and unlocked lockers in the locker rooms. They'll steal anything of value and head off to the closest grocery store that sells visa gift cards and try to commit fraud.

Covid cancellation. I hate to say it but it was sad that the government had to pass a law to allow gym members to cancel their gym memberships because the government caused covid to close the gyms for 2-3 years. Even then they failed to perform proper covid sanitation practices. Gym participants would refuse to wear masks nor wear them correctly. And even insist on wearing them on the chin. Which defeats the purpose of wearing one all together. Gym staff couldn't do a thing if an individual chose to not wear one at all.

Need outfit standards. I can't tell you how many times I've gone into a gym to see a guy wearing boxer shorts only or a women trying to be a fit stripper at the weight lifting area. Yet when you try to call the gym to report stuff like this they reply they can't do a thing about what people chose to wear. Yes you can chose to do something about it. No shirt, no shoes, no service. This makes people just showing up in tank tops and shorts only no shirt no service.

Insurance. My insurance allows us to submit a reimbursement for gym member ship or have one at reduce cost. They do not accept this. Kaiser allows la fitness as a selection option. Yet when you go in they still try to force you to sign up for their month to month fees and your insurance covers it. I basically gave up trying to get a free month to month membership through my insurance.

I've been to many LA Fitnesses around Southern California and I can say that most of them are just "ok." Most of them have their pros and cons. Very few have racquetball courts, others don't have pools, some have saunas, others include saunas and steam rooms. There's no winning with the company unless you locked in a cheap and affordable monthly membership cost. I'm not surprised but take any large American company and expect them to screw you over and take whatever money they can.

I have been a member for over 30 years.I enjoy the club though in the new one we have, they eliminated the sauna, which was a great benefit to me.
i am sorry to see that go, but the equipment is all newer and excellent.
The staff is friendly and helpful, but do not provide advice unless you get a private session.I feel badly for new members who have no clue what to do other than trad mills or bikes.
I will continue as a member as long as it stays affordable for me.

The pro is that its an Incredibly affordable gym. The trade off is the quality of the machines and not so well kept. Average.

The one in the Southside of Pittsburgh is a dump. There has been no hot water for weeks. The fan in the spin room has been broken for years. And there are broken and removed lockers doors everywhere.

La Fitness is disgusting Dirty and rusty machines I would recommend people do not go to this place I would recommend you to go to 24 hour fitness

I signed up for 2 months and paid in full1st and last month. I must have reiterated at least 5 times during the sign up that I was a snowbird and would only be here 2 months in order to make sure I wouldn't get a bill. I even paid by check so as not to be charged on my credit card. I never ok'd a debit but found that they debited my account. Still trying to get my money back

The worst management ever, don’t let them convince you to do the membership for the personal trainer stupidly like me. I gave to the manager my medical certificate which shows I can’t work out anymore , that was the end of November and they are still charging me $250 every month even though my membership is cancelled already. The worst service ever!

Is disgusting how hungry for money this company is. They make me to change club just because I wanted to change my membership from 35 to 11 a month. They just going to charge you subscription fee, first and last month plus maintenance fee again. I been in LA fitness for 3 months, payed almost 300 total, now I need to change to a lower plan and I have to pay almost another 200. Be careful and mindful before sign in.
That’s how they take care of their client.
It’s ok I’m going another place and they just lost another client.

Called ahead to check on parking. They said they offered validated parking but still had to pay. Then when I showed up they said I was supposed to call ahead and made me sit and wait. After waiting for ten minutes while watching the employees on their Instagram accounts, I asked again if I could go ahead and work out (since no one was going to talk to me about whatever they needed to talk to me about), they rolled their eyes and told me to go ahead.

LA Fitness Port Orange FL
Kaitlyn has all the qualities I generally looked for in a personal trainer.

1) loves what she does and it shows.

2) very active in seeking out new knowledge, latest modalities, then applying and teaching her clients to fit their individual fitness challenges.

3) I have been given a better understanding on how “my” body can perform and accel at the given point of time I’m currently experiencing. She helps me to comprehend not only balance but why and what muscles she is having me work in a clear and simply manner. I have been inspired and motivated with all my sessions. We are always striving to meet goals I have wished for.

4) Along with her very professional attire and engagement with her clients, I look forward to my sessions because of her positive upbeat attitude which helps me enjoy the hard work she develops for me to reach the results I’m looking for.

terrible sales persons
bargain as much as want
I reduced the monthly payment for $50
but in a few days they charge me a yearly membership

Esporta is Nasty!!!!! A division of LA Fitness, which is on Downey Blvd and South Street
Clean the pool area floors once a month. Should be everyday.
Locker room floors are always dirty, which tracks the dirt throughout the spa.
Could be so much better!!!!!!

In a high pressure, must sign now, sales pitch, a lot of promises were made and some details never mentioned. Cheap monthly costs were never clarified around an additional annual fee for example. Other paid services like personal trainers can be purchased but, because of a very booked calendar, never delivered. Old equipment sits idle and broken like cable machines and sauna. When you've had enough and want to execute the "cancel at any time", be patient again. "My manager will take care of this later today" has drawn out over another billing period and and email;

"Cancelling your membership is easily done by mailing in a request. Simply click on the link below and log in to your online account. If you don't already have an online account, it's easy to create one from this link too. Once you log in follow the steps to print out and mail in the cancellation form."

Log on, fill out form, print it, mail it and.... No idea.

This is NOT worth the value or the hassle.

Over a year ago, I cancelled my LA Fitness Gym memberships for myself and my family. The associate at the gym argued with me for 15 minutes trying to convince me that I shouldn't cancel my memberships but finally relented. Now over a year later I start receiving monthly charges again from LA Fitness. I called my bank and had them deny the charges. A representative from a different LA Fitness Club, in Tempe Arizona, called to collect gym memberships. When I informed her that the memberships were cancelled over a year ago and that I never attended the Tempe AZ club and that it looks like fraud, she hung up. This is the level of horrendous customer service provided by LA Fitness. Save your money, there are so many fitness options available that no one should be forced to deal with such incompetence.
11/12/2021 Update - It now appears that the LA Fitness Associate at the Pembroke Pines Club that I attended never cancelled my membership and simply put it on hold AGAINST my instructions. Still more proof of the scam LA Fitness runs with memberships. After countless phone calls, they still have not cancelled my memberships. I have contacted an attorney. AVOID LA Fitness

Very poor service at LA Fitness (Signature Club). Asked three managers at membership service who couldn’t respond to my question about membership for the coming year. Had to wait for the ‘GM’. I waited. And when he came he summarily dismissed my simple question because he was with a blonde ‘potential new customer’. He asked me to wait outside the area even though I was wearing a mask and had enough distance. The issue is not that he didn’t answer my question, it is the dismissive way he acted. Am a black person who has been a member for several years now. Didn’t deserve this. Terrible customer service.