Kurtis Property Recensioni 

159
TrustScore 3.5 su 5

3,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I recently had my guaranteed rent contract renewed. One year of stress free letting. Rent is paid each month on time. No issues with the management of the property. Customer care is excellent. I reall... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Kurtis agency took a lot of money from landlords in regard of maintenance. We do not understand why tenants are complaining. We were really sick and hospitalised when we were with them. They are ri... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had one do the craziest experiences selling our house, however despite the CONSTANT legal road blocks we faced Jerome Palmer went above and beyond to help us get through it and successfully sold o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am a Landlord who's benefitting from rent guarantee scheme. It was a seamless process, Harvey was fantastic! He came to view the property on time, he advised what small changes I would have to make,... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia immobiliare

Informazioni fornite da varie fonti esterne

Estate and Letting Agents with property for sale or rent in Wanstead, Woodford, Loughton, Goodmayes, Walthamstow, Stratford and East Ham.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

159 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(159)

18 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fully managed tenancy

Kurtis Ilford have managed my let property for several years now. They're extremely knowledgeable, efficient, professional and friendly. Special thanks to Jackie, whose calm and measured approach to dealing with problems has been invaluable throughout.

13 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed property management

I have l have very bad expériences with Kurtis management. They were in charge of my house for 9 years and sending me only nice pics about some areas of the house when I was abroad, when returning back home, I gave notice more than 5 months well in advance for them to make aware the tenant and to give them time to find a new property but on my big surprise and in order to avoid returning the retention they were holding for the management for 6 months mths they kept finding excuses for 7 months until the retention time were over. Once they were sure they have to return the retention suddenly it was possible for the tenant to move out hmmmm !!! Strange enough. Unfortunately the worse was coming, the house was completely destroyed by the tenant: kitchen draws broken? Wardrobe door mirror kraken, wall smashed, garden fence and shed door broken dirty everywhere etc. 2 pages of items damages , Griffith on wall, doors dirty etc. When the time came to do the check out report you cannot believe they did a report so in favour of the tenant I couldn’t believe. I then found an independent surveyor who did a very professional report which I sent to Kurtis but instead of sending to the tenant they responded themselves saying 99% of the claim was tear and wear. How on earth broken cabinet, door, mirror, shed, tiles broken, etc can be considered as tear or wear ? Finally I found out that the agent had a good relationship with the tenant hence they didn’t want to upset him hence they didn’t want side with me as a landloard who trusted them for 9 years and paying them every single month. It was their duty to protect my interest instead of siding with a tenant only for potential future business. I m so angry and disappointed with Kurtis not being professional I will never recommend Kurtis in my life, trust me if you want to regret one day don’t hesitate to handover your property management to Kurtis. I don’t use to send review but I feel that as a human being I don’t want someone else to get in the same situation but is your decision if you do not want to believe me. Even when claiming to the TDS they refused to help while it was part of their duty step in and to help with the dispute but instead they were rather helping the tenant. I m so frustrated that I do no longer want to rent again the property I decided to decorate in order to put it on the market for sale.

21 novembre 2020
Non scritta su invito
Logo di Kurtis Property

Risposta di Kurtis Property

Mr & Mrs Diop.
We are very disappointed to read your comments especially as we had successfully worked with you for over 9 years with no complaints.
During this period, 2 – 3 times a year a full property inspection was completed which included reports and photos throughout your property including any issues or improvements for your perusal. We do not withhold any details of the condition of any property.
Due to a change in your own circumstances, you gave us instructions to issue notice to the tenants as your work was bringing you back to the UK and you needed to move back in to the property. We did as you instructed.
However this was in the middle of a pandemic and unfortunately, your tenants were vulnerable with their youngest child being under the local hospital and therefore, for them to move was restricted under Covid-19 which we hope you appreciated, could not be helped.
We kept you up to date at all times on the progress of their move. You also informed us that you were also delayed from returning to the UK also due to Covid restrictions and therefore understood there circumstances.
We worked with you, advised and guided you in relation to the vacation of the tenants and the whole process. We arranged a full independent inventory check-out and upon inspection of your own inventory which you provided us at the beginning of the tenancy along with the independent check-out, we recommended on deductions that were considered fair wear and tear (after 9 years) and what could be considered acceptable.
We took your instruction but unfortunately, after weeks of continuous negotiations, you declined the tenants offer and our guidance and opted to go through the tenancy disputes service.
We offered our assistance in this matter but again, you declined.
The deposit was then raised with the dispute service and as you are aware, their decision is final.
After approx. 8 weeks, the adjudicator’s decision was to only offer you what the tenant had already offered and did not accept your request. To confirm, there final findings were:
Taking into account the length of the tenancy and in the absence of a comprehensive check in
report detailing the condition (and functioning where appropriate) of the property and its contents at the start of the tenancy or a clear admission from the tenant, I am not persuaded sufficient evidence has been supplied to show the remaining items/areas claimed for were damaged beyond the scope of fair wear and tear. I therefore make no further award to the landlord.
It is a shame that you are not happy to accept their findings and that this has caused you to give us such a poor rating which we feel is totally unwarranted.

Valutata 5 stelle su 5

Professional team

A very pleasant, approachable, responsive and professional team at Kurtis Property.
A special note of appreciation for Lucy.
I highly recommend!

30 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

I’ve been using Kurtis property…

I’ve been using Kurtis property services to buy and rent property through for over 10 years, Elliot and Harvey are efficient and reliable, they have helped me run and grow my prosperous lettings business.

29 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

KURTIS, LETTINGS SERVICE…

Kurtis have always been very professional in their approach and service for residential lettings to landlords which is why I have stayed with them in these challenging times for business. This letting did prove challenging but they have persevered and ultimately found what I required. 100% trustworthy which means everything in this business.

29 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

My experience has been so nice since we…

My experience has been so nice since we moved in to the property. All complains except the window blind of the two that was not in good condition which has complain initially but since we can do without it. But sincerely every other complain was timing attended to, for instance the boiler, washing all these has been properly attended to.

29 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Great responsive and professional team

Team at Kurtis has been extremely supportive throughout our purchase process. The communication has been efficient and very professional through the whole process and I can recommend them without hesitation to anyone looking to purchase propriety.

29 ottobre 2020
Valutata 5 stelle su 5

Refreshingly attentive and efficient

We found Harvey at Kurtis Green Lane to be extremely responsive and informative. Any request was met with prompt and useful information, and they made the whole process from first viewing to final handover of the keys beautifully smooth, quick, and easy.

24 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

The easiest and best move I've ever had

I've never had an estate agent be... Good before, Kurtis properties (and Harvey who I dealt with) were seriously one of the best and easiest moves I've ever had, they were easy, flexible and broke everything down so anyone could understand it. Would seriously recommend

22 giugno 2020
Non scritta su invito
Valutata 4 stelle su 5

Paul Quatremain

Paul Quatremain has been incredibly supportive, going above and beyond to chase and answer queries from a client that is not his own.

Paul has been responsive, clear and concise in the actions required to close out the work involved.

Thank you Paul

5 giugno 2020
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più