John the driver informed us that we were detouring due to car fire on M25 giving approximate eta due to this. Our arrival time was only delayed by 15 minutes, whereas M25 delay times would have been o... Leggi di più
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Excellent coach driver, very friendly & informative. Only glitch was he told us we weren’t allowed to take back packs, food or drink to the venue! We all unpacked our food etc, had to buy expensive fo... Leggi di più
L'azienda ha risposto
Dave the driver was very good. The day excursion was great however, since Kirby Coaches merger with East London Travel their pricing needs to become universal, as on this trip there was a significant... Leggi di più
L'azienda ha risposto
This was my first trip with Kirbys and I was very impressed. John, our driver, was excellent in every respect, especially as he had a lot of rain to deal with! He also ‘found’ me when I didn’t realise... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Informazioni di contatto
92a High Street, SS6 8HR, Rayleigh, Regno Unito
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4,5
Eccellente
52 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Lovely Malta
Lovely Malta. My Cousin Josie and I wanted a getaway in February and had never been to Malta. From pick up to the airport and booking in, Karen was there on hand to help with everything. Hotel was all inclusive and food was good. Excursion to Gozo was the best and so much fun. Nothing was too much trouble and Karen ensures all in her parties are well looked after. We have been on many holidays with Kirby’s, Menton Festival, Danube Cruise, Kerkenhoff River Cruise and have never been disappointed. We’re off to the Pyrenees’s in June and so looking forward to it. Kirby’s are a lovely company to travel with and very trustworthy and you’re in safe hands when with them. Looking forward to many more holidays with them. Mandy and Josie.
8 febbraio 2026
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Risposta di Kirbys Coaches
Dear Mandy and Josie,
Thank you so much for your lovely review—it’s wonderful to hear how much you both enjoyed your time in Malta.
We’re delighted that Karen helped make everything run smoothly from start to finish, and that you had such a great experience, especially your trip to Gozo. It’s always our aim to ensure our customers feel well looked after throughout their holiday.
It really means a lot to us that you continue to travel with Kirbys and have enjoyed so many of our tours over the years. Your kind words about our team and the trust you place in us are truly appreciated.
We hope you have a fantastic time in the Pyrenees in June—we’re sure it will be another memorable trip!
We look forward to welcoming you on many more holidays in the future.
Kind regards,
The Kirbys Team
London theatre trip - NYE…
Coach trip to London and theatre tickets on NYE.
Noel the driver was on time and helped with all the details of the trip.
Theatre tickets were great - in the stalls - with a very clear view.
Great atmosphere on the coach and even got back a little sooner than scheduled - which everyone appreciated.
Great trip
31 dicembre 2025
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Risposta di Kirbys Coaches
Thank you for your kind review. We’re really pleased to hear you enjoyed the trip and that Noel looked after you so well. It’s great to know you were happy with the theatre seats and the overall experience. We hope to welcome you back again soon. Wishing you a Happy New Year!
Blue Danube River Cruise
Just returned from our river cruise.
We had a great time
Cruise was excellent
Also great credit to Karen who kept everyone amused and we'll fed during the coach journeys
Been using Kirbys for many years and will continue to do so in the future
7 settembre 2025
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Risposta di Kirbys Coaches
Thank you, Mrs Seaton, for taking the time to share your lovely feedback. We’re so pleased to hear you enjoyed your Blue Danube River Cruise – it’s such a special experience. We’ll be sure to pass on your kind words to Karen, who will be delighted to know she made your journeys that bit more enjoyable. It means a great deal to us that you’ve travelled with Kirbys for many years, and we look forward to welcoming you on board again soon.
Great holiday
Kirbys is a very good family coach firm and have used them for my holidays for many years. We had a lovely holiday to Bournemouth and Noel the driver was very good and kept us informed.
15 settembre 2025
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Risposta di Kirbys Coaches
Thank you so much for your kind words and for being such a loyal customer over the years. We’re delighted to hear you enjoyed your holiday to Bournemouth and that Noel looked after you so well – we’ll be sure to pass your compliments on to him. It’s always a pleasure to welcome you on board and we look forward to sharing more wonderful holidays with you in the future.
Cornwall with Kirby’s coaches
Went with Kirby’s coaches to Cornwall in August it was fantastic.
Lovely people and views.
Karen and the driver were brilliant.
Will travel with Kirby’s coaches again.
Thank you so much for a brilliant holiday
25 agosto 2025
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Risposta di Kirbys Coaches
Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed your holiday to Cornwall and that Karen and your driver helped make the experience so memorable. We pride ourselves on offering friendly service and unforgettable journeys, and it’s wonderful to know that this was reflected in your trip. We look forward to welcoming you on board again soon.
BE AWARE! NEVER USE FOR DAY TRIPS!
BE AWARE!
NEVER BOOK A DAY TRIP!
Repeatedly let down. They advertise, take bookings then cancel at the last minute.
STAY CLEAR OF THIS COMPANY!
29 giugno 2023
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Risposta di Kirbys Coaches
We are very sorry to hear your disappointment regarding day trip cancellations. We completely understand how frustrating it is when plans have to change, and it is equally frustrating for us as a business.
We want nothing more than for every trip we advertise to go ahead, and we keep them open for as long as possible in the hope that enough interest will be shown. However, if a trip does not attract sufficient bookings, we have no choice but to cancel — otherwise we would be running at a loss, which would ultimately make it impossible for us to continue offering these experiences at all.
We also recognise the importance of giving customers as much notice as possible, and we aim to communicate cancellations promptly so that alternative plans can be made. Please be assured that cancellations are never made lightly, nor for any reason other than passenger numbers being too low to make the trip viable.
We are very sorry that this has been your experience, and we do hope you will consider travelling with us again so we can provide you with the enjoyable day out you originally hoped for.
Kirby’s Do Not bother to act or even…
Kirby’s Do Not bother to act or even have the manners to act on complaints , months after a number of complaints have been send to them , mangers do not care
10 aprile 2023
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Risposta di Kirbys Coaches
We are very sorry that you feel your concerns were not addressed. We aim to respond to all complaints and feedback thoroughly, and it is disappointing to hear that on this occasion we did not meet that standard. We are currently reviewing our procedures to ensure that every customer who raises an issue receives a timely and constructive response. Please accept our apologies for the impression this has left.
Very dishonest company
Very dishonest company. Taking money and canceling trips without giving a refund. Highway Robbery at its finest. You should be ashamed of yourselves.
30 aprile 2021
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Risposta di Kirbys Coaches
We are very sorry to read your comments and regret that you felt this way. We recognise that the handling of cancellations and refunds during that time fell short of expectations and caused understandable upset. Please be assured that we have since made significant changes to improve both our customer service and refund processes, and we are committed to ensuring our customers receive the experience and support they deserve.
Waiting for a refund of a cancelled…
Waiting for a refund of a cancelled trip for 5 months now, wouldn't travel with this firm if they offered me free travel so pay up
5 marzo 2021
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Risposta di Kirbys Coaches
We are very sorry to hear of the delay you experienced with your refund. The period following the pandemic was extremely challenging, and we acknowledge that our processes at the time did not move as swiftly as they should have. We have since reviewed and strengthened our refund procedures to ensure that customers are not left waiting in this way again. Please accept our apologies for the frustration this caused.
Poor customer service, failing to give refunds
They are hiding behind their email systems, failing to give refunds when they are unable to make an agreed contract date, trying to force people to take vouchers or rebook dates. Suggest people go to their debit card provider to ask for a charge back or/and use the government online system, called Money Claim Online
30 marzo 2020
Non scritta su invito
Risposta di Kirbys Coaches
Thank you for your feedback. We are truly sorry for the difficulties you experienced during 2020. The pandemic created unprecedented challenges across the travel industry, and like many companies, we were navigating ever-changing regulations while trying to find fair solutions for our customers. We appreciate that this caused frustration and disappointment, and we regret that our communication at that time did not meet expectations. Since then, we have improved our systems to ensure clearer, faster handling of cancellations and refunds.
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