12 days of waiting and email to them before it came would not order from them again order was sent on the 28th September arrived 9th October
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Scopri cosa dicono le persone
I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... Leggi di più
I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... Leggi di più
L'azienda ha risposto
Waiting over 7 days and waiting still for order to be processed, in the meantime another kit from company RH has been sent, I tested, sent back and I have results! Very poor show, no idea how much lon... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.
Informazioni di contatto
Unit 11 Perrywood Business Park, RH1 5JQ, Redhill, Regno Unito
- 01483 937967
- customer.care@kinetikwellbeing.com
- www.kinetikwellbeing.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
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The Kinetik in-ear digital thermometer GIVES WRONG READINGS
The Kinetik in-ear digital thermometer I purchased recently does NOT give correct readings. I felt unwell and as if I had a temperature. The thermometer recorded only 36.5. I dismissed how I felt and went about my day, and got substantially sicker. Subsequent comparison shows that the Kinetic thermometer is always 2-3 degrees below actual temperature. The only point in using this device is if it is accurate. Since it is not, it can only be dangerous. Do NOT use this product

Risposta di Kinetik Wellbeing
Great service and efficient delivery as…
Great service and efficient delivery as well as lovely customer support!
Absolutely loved dealing with Kinetic…
Absolutely loved dealing with Kinetic Wellbeing their service and products and delivery was so professional and I have to rate them on customer service. I really want to compliment Lauren who helped me she is has been amazing and so efficient. Thank you Kinetic I love my products and look forward to dealing with you in the near future.
Great customer service by professional…
Great customer service by professional team. DPD didn't deliver the first one, I flagged this up and a replacement was with me the next day.
Disappointed doesn’t say how angry I am about this purchase-…
I am so disappointed in the device- sold to me as one used by the NHS. I’ve used it once a month since I purchased in late September. Except on nov 16 it’s stopped registering batteries or registering any readings. No response when I press memory or reset buttons. Complete waste of money and really frustrating cos now I don’t know my glucose readings. This feels like a scam and I hate that I was suckered.

Risposta di Kinetik Wellbeing
Great customer service
Great customer service and all sorted out in good time thank you!

Risposta di Kinetik Wellbeing
Blood Pressure Monitor
I ordered a blood pressure monitor on Monday mid-morning, and it was delivered less than 24 hours. I was kept informed via email and texted when it would be delivered. It came within the alotted time. The machine is simple to use and has an app to follow. I now am happy that my readings are better than my very old blood pressure monitors, which obviously needed calibrated. Well done all at Kinetik Wellbeing. One happy customer. 😊
Why sell a product requiring batteries
Why sell a product requiring batteries, without batteries? Minimal cost to the manufacturer to put batteries in or put a huge warning on package that the cheapskate company doesn't include batteries. I now have to make a trip out to buy batteries. So no idea if the unit works!

Risposta di Kinetik Wellbeing
Shocking service
Shocking service. Only half the order arrived. Emails asking for explanation ignored. Repeated calls, simply fobbed off, 'you need to give us to the end of the day'. Still no blood pressure monitor or explanation.
A week later I have received the monitor – sent for a Saturday delivery, which I am grateful for.

Risposta di Kinetik Wellbeing
New product inferior to the previous one.
Really disappointed that the new blood glucose BG710 only measures in mmol, but the previous model AG607 could measure in both mmol and mg/dl.
Usually, new products are better than the previous ones and not inferior.

Risposta di Kinetik Wellbeing
inaccurate monitor recording.
I had a problem with the readings on a blood pressure monitor not relating to those taken manually. I contacted the company and they responded quickly and efficiently. They arranged and paid for the return of the monitor and a replacement one was sent back to me within the week. No quibbles, no excuses.
Helpful support colleagues
I ordered a blood sugar monitor from Amazon (kinetic well-being brand) and when it arrived it seemed to have been used despite me ordering a brand new one. I then decided to get in touch with kinetic well-being directly and spoke to an absolutely brilliant and helpful customer support member named Lauren. Lauren has been so helpful and understanding and arranged for a new device to be sent to me. I was so grateful for all the help and couldn’t of been happier with the service. Thank you again!
Very helpful
Had an issue with my blood pressure monitor, contacted customer services who were helpful and I thought the fault had been rectified, however a few months later the issue got worse, I contacted them again and they have swiftly replaced my monitor. can’t fault the service I have received.
Waste of £60.00
Bought a blood pressure monitor TMB-2088 worked ok for a couple of months then started to show error on inflation. customer service advised it was the cuff that sometimes stretches and how to reset the cuff. That worked for a couple of uses then started to refuse to inflate again.£60 for a product that's so unreliable I put it in the bin and bought a Braun for £37.

Risposta di Kinetik Wellbeing
Replacement faulty blood pressure monitor
Customer services(Jodie) provided a very quick replacement for a faulty monitor a very good company to deal with.
Problem sorted!
Had a problem with my relatively new WBP1 monitor which was returned to Kinetik. A replacement unit was sent at no cost - problem sorted.
Excellent service
Excellent service, ordered a heart monitor which then got lost when in the hands of the carrier. Replacement arrived a few days later. Would highly recommend :-)
Quick replacement under warranty
Quick replacement under warranty. Monitor failed to work after 10 months use and was quickly replaced with a new one.
Brilliant service and great price
Brilliant service, ordered a blood pressure monitor on Thursday morning and delivered on Friday morning next day. Free delivery and great price for the device. Would highly recommend :-)
Caring and efficient
Caring, efficient and friendly … thank you so much. When my bp wrist monitor didn’t work properly. I was helped very quickly. Great customer service.
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