Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

My friend bought me a foldable shopping bag from Kindbag and it’s fantastic. Amazing quality and such a cute design I absolutely love it. It’s so easy to fold back into its compact version but still h... Leggi di più

Valutata 5 stelle su 5

My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've bought 8 bags now, for self + presents. Great designs, pack up in a conveniently small pouch & prompt delivery. I've had my original bag for years & it's been washed & travelled with me to man... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

*****Avoid**** Total scam. Ordered bags in dec and nothing has arrived. Tracking shows DPD has not yet received the parcel. Kind Bag have said the tracking is often wrong. Whoever says whatever my... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori di moda

Scritti dall'azienda

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

159 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 93% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(159)

67 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Shoddy stitching

First purchase from kind bag London, will be my last. Lunch bag was pricey but looks very cheap and shoddy as stitching on the front label of bag is wonky and has a thread, also this label is creased. Very noticeable as it’s right on front if lunchbag

13 marzo 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Sam, I'm truly sorry to hear that you've had this experience. If you notice any issues with the stitching on the lunchbag label or see any creasing, please don't hesitate to reach out to us at hello@kindbag.co. We’d be more than happy to send you a replacement, as we believe in maintaining high-quality standards. We're eager to resolve this for you as quickly as possible.

Valutata 5 stelle su 5

Having bought my 1st Kind bag about a…

Having bought my 1st Kind bag about a year ago I'm getting concerned for myself as I think I'm obsessed! I now have the best shopping bag collection ever. When I pack my shopping in the supermarket its a riot of colour & design I LOVE them 😍

1 marzo 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Zoe, We're thrilled to hear that! It's wonderful to know a Kind Bag is brightening up your shopping experience. Enjoy the bags, and we look forward to bringing you more joy in the future!

Valutata 5 stelle su 5

Fantastic bags

Fantastic bags, good quality and nice range of prints. Especially like that they are 100% recycled. Will certainly be buying more.

The large has been bought as a beach bag for a family holiday. Not had the chance to test it out yet but definitely appreciate the size of this. I struggled to find something big enough elsewhere.

11 marzo 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Danielle, We truly appreciate your kind words! Using the large bag at the beach is such a clever idea. We’re thrilled to hear you’re enjoying it!

Valutata 5 stelle su 5

Beautiful lunch bag

Beautiful lunch bag, perfect in every way. Nathan in customer service was amazing. I truly wish this company all the success in the future. I will definitely be a returning customer.

5 marzo 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Morna, It's such a delight to hear these kind words and We are so glad you had a lovely experience. We hope we can continue to make great bags for amazing customers like you!

Valutata 2 stelle su 5

Non-existent customer service

I put in an order over a week ago and it hasn't been sent. I've emailed customer service (they don't have a phone number) and my emails haven't been responded to. I've also messaged them on facebook but no reply. I think the company is legitimate, but this is extremely worrying as I spent a lot!

5 marzo 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi, I'm truly sorry to hear about your experience with our customer service and any delays you encountered. We strive to respond within 24-48 hours, and I sincerely apologize if we fell short of that. I've looked into the matter and believe we’ve resolved the issue for you. If there's anything else we can do to assist you, please don’t hesitate to reach out.

Valutata 5 stelle su 5

First time buying from Kind bag but…

First time buying from Kind bag but doubt it will ge my last.
I bought the large tote in the beautiful green.
It's very spacious and very well made with strong handles which are a good length.
When I use this bag it really cheers me up.
I'd love a slightly smaller version to take to work.
Very quick delivery too.

10 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic bag

Fantastic bag, roomy, nice to touch easy to fold, holds a lot. Very good service form the company.

20 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Super cute design

Super cute design - Yoga Girls - strong, sturdy & folds up neatly.
I claimed this as part of the Random Acts of Kindness offer. So kind! Living up to the brand name!

1 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Great rucksacks

I’ve just bought my second rucksack. I love that it is made from recycled bottles and it also looks great and is hard wearing. My first one lasted three years with daily use for work and outings too.

28 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Sensational bag

I absolutely adore my kind bag due to the high quality and huge capacity inside for shopping.
They are so pretty and very eye catching.
I love the fact that they are made from recycled plastic bottles.

21 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Small but HUGE

The bags are so small to pack away but HUGE at the same time, holds like 3 plastic bags worth of groceries if not more with EASE!

25 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Where is my order?

I ordered a lunch bag two weeks ago and received an email to say would be delivered on 8th Feb, but still not arrived and 19th Feb today. I reached out by email and got a response from Nathan to say should be there by Monday (two days ago now) but if not, to get back in touch. I have emailed again twice and no response. Either send me a replacement ASAP or give me a refund. Not impressed and will never purchase from this company again. Customer service is non existent. Just fobbed off. Clearly been lost as tracking still says in Gatwick and I live in Belfast. Been saying that for last 2 weeks. So annoying!!!!

19 febbraio 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

I'm truly sorry to hear about your experience here and any delays you encountered. We strive to respond to all emails within 24-48 hours, and I sincerely apologize if we did not meet that standard. I've looked into the matter and believe we’ve resolved the issue for you with the order having arrived with yourself. If there's anything else we can do to assist you, please don’t hesitate to reach out, we would love to help!

Valutata 1 stelle su 5

Kind Credentials Dubious

Bought a laptop bag before Christmas and realised it was the wrong size as soon as I saw it, so returned it and ordered another one. The return could not be refunded because there was a tiny tear in the cardboard packaging which had not been there when I returned it. Kindbag's advice was either pick it up from the warehouse or they would 'recycle it' for me - what a waste of a perfect bag, not very kind to the customer and certainly not 'preserving the environment'. I picked it up and will take to a charity shop so someone can get some joy!

21 gennaio 2025
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi! I’m truly sorry that your return experience wasn’t as smooth as we’d hoped. Unfortunately, since the packaging had a tear, we’re unable to resell the item and, therefore, cannot process a refund. However, I want to assure you that if you did choose to recycle your item, we would explore all options, including donating it to charity, to ensure it finds a good home and another use.

We genuinely care about providing a positive experience for our customers and doing our part for the planet. We truly appreciate your understanding, and we are dedicated to using this experience to improve our services for the future.

Valutata 5 stelle su 5

Brilliant company

Brilliant company. Got quite a fewof these bags for me and others

10 novembre 2024
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Anna, Thanks for your kind words! We really appreciate it!

Valutata 5 stelle su 5

So great to see a company doing…

So great to see a company doing customer service right, on top of an excellent range and quality of products that I’m sure will last, you can tell they’re really well made. Thanks again for your help with my recent query, and a speedy and effective response.

15 novembre 2024
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Zoe, Thanks for your lovely review. We're really happy to hear that you had a great experience of customer service and love the products!

Valutata 5 stelle su 5

Great ethos and fabulous product

Great ethos and fabulous product. I have the large back pack in blue. I take it everywhere, it’s so lightweight, and makes a great bag to take the gym. I always use it as my cabin baggage. Love this brand.

1 febbraio 2024
Non scritta su invito
Logo di Kindbag

Risposta di Kindbag

Hi Estelle, That's amazing to hear! Thank you for your review and such kind words!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più