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Valutata 3 stelle su 5

Took a little while to arrive and really disappointed in the quality, ordered an Eminem tshirt for my son but it’s not even good enough for playing out in. Didn’t look or smell great but first wash an... Leggi di più

Valutata 5 stelle su 5

Good quality shirts, son was very happy. Excellent customer service on top as well helping with a reutrn and refund. No complaints and would happily use again.

Valutata 5 stelle su 5

Ordered tshirts for me and two of my children to wear to a concert. The children's arrived, but mine didn't. I contacted Kidvicious and got a really swift response from Kev who got in touch with Royal... Leggi di più

Valutata 5 stelle su 5

Foo fighters t-shirt I purchased from Kid Vicious, was too small. I contacted them for a returns form. They sent out a returns envelope + the next size up, the same day, which I received the following... Leggi di più

4,7

Eccellente

TrustScore 4.5 su 5

128 recensioni

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4 stelle
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4,7

Tutte le recensioni

(128)

14 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great customer service

Got two t-shirts for our baby girl, the fabric and print looked amazing but unfortunately the prints peeled off after first wash. I contacted with Kev and he promptly responded and compensated the error, the replacement items are on the way. Even though the products or delivery might be problematique time to time, they have great customer service and they take responsibility on their end. Strongly recommend.

4 maggio 2020
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Fantastic! The item I bought is excellent and the customer service from Kev was second to none! Highly recommend these dudes and I will be a returning customer, that's for sure.

8 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

All good.

My order got held up in the post and I was about to leave for London from Cornwall for Christmas. I contacted kidvicious to complain and Kev couldn't have been more helpful. He was genuinely concerned about the situation and sent me the proof of postage and even went so far as to call me to try and sort out some kind of solution. Happily, they arrived just before I left. Great products, great customer service. Thoroughly recommend.

21 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Ordered recently

I ordered one of the Bowie babygrows recently, item delivered in under a week; and more importantly the babygrow is incredible- great quality and stylish design. Superb product and superb service

12 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Wow! Fantastic!

Wow!! Fantastic customer service from Kidvicious. Will definitely be using them again! Responses to emails were almost instantaneous and after the failure of the order to materialise due to circumstances beyond the control of Kidvicious, my order was resent and arrived less than 24 hours later. Can't praise this company highly enough!

24 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

After ordering t shirts from…

After ordering t shirts from kidvicious, there was a postal strike meaning the t shirts didnt turn up, the staff from kidvicious went above and beyond to ensure the t shirts arrived in time for an event the children were involved in. Superb communication and customer service skills. Definitely recommend to all our friends and will certainly use again!!! Thank you so much for your effort on our behalf.

11 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. They need to be clearer that some items are pre-orders as not yet available but they took on board my comments and posted the item out next day recorded to be in time for a birthday. Wonderful :)

27 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

Thanks to everyone

This review is a bit late but I wanted to say how grateful I am to everyone. I needed a couple of kiddies tops for my grandkids as they were off to Glastonbury. I'd left it last minute but one of the team a Kidvicous delivered them to me that same evening. Special mention to Kev who really helped me out. Thanks again to all the team xxx

30 luglio 2019
Non scritta su invito
Valutata 5 stelle su 5

We have just bought a romper for my 9…

We have just bought a romper for my 9 months old. it came the next day and looked absolutely fantastic on my little charlie. Made up with the order, Lou was really great when it came to some issues we had with the payment. Will defo will be ordering from kid vicious again. Has my approval

30 luglio 2019
Non scritta su invito
Valutata 2 stelle su 5

Three separate items didn’t turn up

I bought a baby grow for my nephew thinking that 2 weeks would be plenty of delivery time. 3 weeks later it didn’t arrive so I contacted the company. They apologised and told me they would send another out. 3 weeks later nothing had arrived. I contacted them again and they told me that they didn’t know why they weren’t arriving to me but would refund the money- they did.
My mum then ordered something from them. It’s been 3 weeks and that hasn’t arrived either. Not good at all. I get the impression they’re sold out but don’t state that on the website and let people buy the stock regardless.

30 luglio 2019
Non scritta su invito
Valutata 5 stelle su 5

Really glad I found them

Really glad I found them. I bought a Guns and Roses onesie for my new granddaughter whose mum is a huge Guns and Roses fan. She absolutely loved it. Really recommend them if you want something different for a present

24 giugno 2019
Non scritta su invito
Valutata 2 stelle su 5

The information is as bad as the product

I was really pleased to find a Metallica t-shirt in a kids' size that didn't have to be ordered from the USA, but unfortunately it was all downhill from there with kidvicious.

When the delivery info says "first class" I think it's reasonable to assume this means the item should arrive within 3-5 days. A week went by with nothing, so I double checked the website and noticed a small bit of text near the bottom of the product page saying: "Please Note: This Metallica Kids T-Shirt is part of our Rock Kids range and is due in late-June ; )". There was no mention of this on the basket or checkout pages and I wouldn't have placed the order if I'd known it would take weeks to arrive. There's a reason other websites show a big "Out Of Stock" message next to the "Add to basket" button!

The t-shirt finally arrived, 2 weeks after the birthday it was intended for, and I discovered the worst part: underneath the Metallica logo there's some quite big text that says "©2018 Metallica Under License To Probity". This text was NOT pictured on the website and totally spoils the look of the shirt (and besides, is this legalese really necessary on the front of a toddler's t-shirt? Why not put it on the label inside?!) Once again, I would not have ordered the item had I been given this information up front.

Overall it seems kidvicious has been a bit sneaky and not very forthcoming here, and I'm really unimpressed. One of these things on its own would be forgivable, but both together gives the impression of a company that doesn't care about its customers or products and just wants to make a quick £15.99. I hope the demand for band t-shirts for kids is high, because I certainly won't be using kidvicious again.

23 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

I don’t usually leave reviews but…

I don’t usually leave reviews but following some of the negative ones that I have seen; I thought I would. After no communication for nearly a week I must admit that I was getting a little nervous so I made a call to Kidvicious and they told me that my Sons item would be here the next day. The item arrived the next day and is excellent quality. I will definitely be ordering from here again.

18 giugno 2019
Non scritta su invito

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