Love this App! It makes all the difference between not being able to go out and about to actually going places because of the discounts. I have always had a great experience using the app to make... Leggi di più
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Scopri cosa dicono le persone
Selected my cinema tickets then paid. Turned up at Vue and showed the QR code to the assistant. She then showed me what seats were available with the pass and booked the seats I wanted. Straight forwa... Leggi di più
Signed up for a £1, 30 day trial while visiting the UK and saved some money on our short trip away visiting Chester Zoo. Definitely worth it if you live in the UK or visit attractions there regularly,... Leggi di più
I heard good things about kids pass so was excited to try it. But it was overly complicated and I didn't save a single penny in having it for three months. I could find the same or better offers and d... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A discount pass designed exclusively for families. Nationwide offers including 40% off cinema (7 days a week), holidays, theme parks, restaurants and much more!
Informazioni di contatto
First Floor, Charter House, WA14 1HF, Altrincham, Regno Unito
- 01612448225
- enquiries@kidspass.co.uk
- www.kidspass.co.uk
4,0
Molto buono
12K recensioni
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Don't waste your £1 on the trial!
Utter waste of time.
I signed up for their advertised £24 Drayton Manor tickets. Not a huge saving but still would be £3.50 on each ticket. But doesn't work - you just get the same price as going through the DM website. (I've tried different browsers / devices / incognito / manually entering the code).
Also, below Kids Pass customer service states you get an email that shows you cancelled - it certainly hasn't come in the 30 minutes since I cancelled (I also checked SPAM - and all the welcome ones managed to get through).
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Updated part based on Kids Pass response
Annoyed since they'd taken the time to respond to this - they couldn't even be bothered to investigate the issue.
So, I did contact Kids Pass directly. They didn't know they had advertised DM tickets at £24. It was literally on their DM page if you're not logged in. They wanted proof so I sent them screenshots.
They said this was a mistake and they have now removed this. I've kept the screenshots and msgs in case they dispute this later.
It's always super frustrating to fall for the classic bait and switch. Even if the saving was only £20 across the tickets I wanted to buy.
19 ottobre 2026
Non scritta su invito
Risposta di Kids Pass
Good morning,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We've checked the Drayton Manor ticket prices and can confirm that a discount is available across all dates when booking through Kids Pass.
To access the discounted prices, you must click through the specific link provided in the Kids Pass booking instructions and remain on that booking journey. If you navigate away from this link, you may be redirected to the standard Drayton Manor booking page, where the normal ticket prices will be displayed rather than the Kids Pass discounted rates.
If you'd like us to check a specific date, confirm the discounted ticket price and help ensure you receive the advertised saving, please email us at hello@kidspass.co.uk. Our team would be more than happy to assist.
We're also sorry to hear that you haven't received your cancellation confirmation email. Please feel free to contact us at the same address and we can look into this for you.
Kind regards,
The Kids Pass Team
Can be excellent value for money but…
Can be excellent value for money but need to be careful as we found it cheaper to book direct with the venue we were visiting a couple of times
7 luglio 2026
Misleading
I signed up for the advertised 40% cinema ticket discounts. However once I have paid a booking fee to both kids pass and then another one to the cinema, it's hardly discounted at all. Why two booking fees?
9 ottobre 2026
Risposta di Kids Pass
Good morning,
Thank you for your feedback. We're sorry to hear that the additional booking fees have affected the savings you expected.
We understand your frustration and would like to clarify that any booking fees charged directly by the cinema are set by the cinema itself and are unfortunately beyond our control.
However, you can avoid these additional cinema booking fees by using your discount codes directly at the cinema when purchasing your tickets, rather than booking online.
We hope this helps you make the most of your Kids Pass membership and enjoy the savings available.
Kind regards,
The Kids Pass Team
Massive Savings plus easy to use!
Must have to make savings when planning family trips. I saved £40 just on my first occasion so definitely recommend this to all. Also, the process was easy to claim tickets.
11 ottobre 2026
Great company
20 agosto 2026
Fantastic site lodes to get offer on…
Fantastic site lodes to get offer on worth the money
9 ottobre 2026
Great way to save money
Great way to save money especially with a group of kids! A real parents dream ✓✓✓ Thanks Kids Pass for making motherhood a touch easier 😘
20 luglio 2026
Kids pass is amazing I’ve used it lots…
Kids pass is amazing I’ve used it lots and got some amazing discounts. The boys have had amazing days out.
5 maggio 2026
The advertised discounts were…
The advertised discounts were outstanding. The reality once signed up was disappointing
4 ottobre 2026
Risposta di Kids Pass
Good morning,
Thank you for your feedback. We're sorry to hear that your experience didn't live up to your expectations, particularly after the discounts initially advertised. We always aim to be clear and transparent about our offers, so it's disappointing to hear that this wasn't your experience. We'd welcome the opportunity to look into your concerns further and understand where things fell short. Please get in touch with our team so we can discuss this with you directly.
Kind regards,
The Kids Pass Team
I would suggest to keep some of the…
I would suggest to keep some of the offers running throughout the period rather than keeping them just for advertising purpose.
20 luglio 2026
Fantastic way to get a discount on days…
Fantastic way to get a discount on days out with the kids
28 agosto 2026
The deals are great it’s easy to use…
The deals are great it’s easy to use love it having young kids so many things to do for discount prices
18 agosto 2026
AVOID! The Kids Pass discount code doesn't work
AVOID! The Kids Pass discount code for 20% off did NOT work at Oxygen Acton, so I had to pay full price for my 60 minute session at Oxygen Acton for my kids. The whole reason I signed up for Kids Pass was so I could get that discount today. I am very frustrated because I spent time researching Kids Pass and paid for it. What is the point of having Kids Pass if their discount codes don't work. I rang Oxygen and they couldn't get it to work either. I am also frustrated that prior to purchasing Kids Pass they don't make clear that the 20% discount only applies to the 60 minute sessions at Oxygen. Otherwise we would consider the 120 minute session or a different package. I am assuming their discount codes might not work on other sites also. AVOID.
3 ottobre 2026
Non scritta su invito
Risposta di Kids Pass
Hi, we’re very sorry for the frustration and inconvenience caused.
Unfortunately, there was an issue with the discount codes on the attraction’s end, which meant the code was not applying correctly. We completely understand how disappointing this must have been, particularly when the discount was the reason you signed up. We can confirm that the issue was raised and resolved as soon as possible.
We’d really like to look into your booking and see if there is anything we can do regarding the additional amount you had to pay. Please email us at hello@kidspass.co.uk with the details of your direct booking with Oxygen Acton, and our team can contact the attraction on your behalf to investigate this further.
Again, we’re very sorry for the experience and appreciate you bringing this to our attention.
The Kids Pass Team
Very frustrating and disappointing…
Very frustrating and disappointing experience with Kids Pass. 😡
My membership was automatically renewed and I was charged for another subscription period without any reminder being sent. When I contacted customer service, I was simply told that they do not provide reminder emails and that they would not refund the payment.
I understand that subscriptions can automatically renew, but the way this has been handled has been extremely disappointing. I contacted them as soon as I realised what had happened, yet there was no willingness to offer even a goodwill refund.
For me, this has completely taken away the trust and value I had in the service. Very disappointing customer service and a frustrating experience. I certainly won’t be recommending Kids Pass to others.
30 settembre 2026
Non scritta su invito
Risposta di Kids Pass
Good morning,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
Great deal on cinema tickets
Getting a 25% reduction in cinema tickets meant we could recline in the good seats and still have money left for a little snack to go with it. So easy to book the tickets on the app
28 settembre 2026
Very good
Would love to see some more local things added but still a fab company and cheap for a year too, already saved on alton towers and the cinema etc
30 marzo 2026
They blame you for their shortcomings.
I took a trial membership out and straight away cancelled it, so it wouldn't auto renew. I got some use out of the subscription and had no issue with the event we booked. But when they charged me for a second month I really became un-impressed. I explain they taken my money by mistake, but in their short reply and massive t&c's response, they blamed me not cancelling in time. I had 14th days to dispute it and provide evidence. They can't see any ref of my cancellation. A good thing I keep screenshots. So waiting for their decision. I wouldn't have bothered with a review. But if a company doesn't have a way to track these things properly and blame me for it, they don't deserve any stars.
27 settembre 2026
Non scritta su invito
Risposta di Kids Pass
Good morning,
Thank you for getting in touch and sharing your concerns.
Kids pass is a subscription-based service and we do state this during the sign-up process. In the sign up process, we also advise you of the day that your membership will renew at the full price.
To prevent any future charges, members need to cancel their subscription, which can be done easily at any time through the “My Account” section on our website. Once a cancellation is completed, we always provide a confirmation email along with a reference number to confirm it’s been successfully processed.
Please be assured that we only process payments for active members who have authorised them. After cancellation, no further charges will be made.
If you have any further questions or need more help with your account, our team is here and happy to assist. Please email us on hello@kidspass.co.uk
Kind regards,
The Kids Pass Team
Awful experience with this company
Awful experience with this company, the codes don’t work half the time, there is small print and it’s not obvious what’s included or not. Trying to sort out an issue with my cineworld code as it doesn’t work , now on day 3 and Amelia in customer service is still asking for screen shots I sent on the first email, code still not sorted or refund issued and so no choice but to buy the ticket full price as the film is in 2 days and don’t want it to get booked up. Don’t recommend at all and won’t be renewing membership
25 settembre 2026
Non scritta su invito
Risposta di Kids Pass
Good morning,
We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating this must have been, particularly when you were trying to book for a specific film.
We have tested our Cineworld codes and can confirm that they are working correctly. We’d be more than happy to help identify what may be preventing your code from being accepted and assist you with completing your booking.
Please contact our customer service team quoting reference TP2809, and we’ll look into this for you and help get the issue resolved as quickly as possible.
Kind regards,
The Kids Pass Team
Unhelpful company that actually costs…
Unhelpful company that actually costs you MORE money than going directly. I booked some tickets to twycross zoo, and realised after I booked them that i couldn't prebook the visit. We need to prebook as we are going at a busy period and don't want to be turned away from the zoo. I contacted kidspass less than 5 minutes after purchasing but they won't refund me and have now just stopped replying to emails from me.
Also, you can't contact them on the phone, like their website suggests.
Absolutely avoid this company, they're a complete scam.
24 settembre 2026
Risposta di Kids Pass
Good morning,
We’re sorry to hear that you’ve been disappointed with your experience.
We’d like to reassure you that where tickets do not require you to pre-book a specific date or time with the attraction, they will still be accepted during busy periods. Our attraction partners allocate sufficient availability for customers using non-pre-booked tickets, so you should not be turned away simply because you have been unable to reserve a slot in advance.
We appreciate that visiting during a particularly busy period can make this feel concerning, and we’re sorry this wasn’t clearer when you purchased your Twycross Zoo tickets.
Kind regards,
The Kids Pass Team
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