Had my fibre connection installed today. It was a tricky job getting the cable to the lower ground, but the engineer Carl was amazing, patiently problem solving and installing everything cleanly. Coul... Leggi di più
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The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out... Leggi di più
Kelly group driver drove aggressively and intimidated me, driving so close to me whilst doing 50mph, baby in back of car. Looking at other reviews explains a lot.
Our WiFi went down on Weds and it was established straight away that the problem was outside, EE told us on Fri afternoon that Open reach would attend on Monday which was disappointing. Then open reac... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
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Engineer Ian Gallagher was superb!
Engineer Ian Gallagher was superb!! He went above and beyond to sort our fibre connection, was very knowledgeable and personable. He is a real asset to the Kelly Group. Thank you Ian!
Having been let down by BT Openreach…
Having been let down by BT Openreach many times over months to do a simple fibre connection they told me Kelly group would come out today between 1.00 - 6.00 pm . NO SHOW AGAIN . What a totally useless excuse of a so called service company . BT don’t try and send this shower again . They are too useless
Exceptional service
Wayne and Matthew came round went above and beyond to help . Excellent employees
Very good engineers
The engineers were very quick in installing my fast fibre broadband. They were also very polite and helpful, I’d definitely recommend them for installing fast fibre broadband
Brandon Scott was very efficient
Brandon Scott was very efficient, he finished the job promptly and he knew what he was doing.
His communication was good, although he was running late he called into say that. Very professional engineer.
didn't turn up and left me waiting for hours without notifying me
They were supposed to come to my property 8-1, but did not come. THey also did not call to say they were delayed or notify me in any way.
I did not have a contact no for them. In the end I called their head office but nothing was done and I was told I need to rebook with openreach, who are the company that engaged them.
Excellent service
Excellent service, fixed a fault on our broadband, Andrew Tomlinson was knowledgeable courteous & professional throughout.
Mr Abdul Odushoga was punctual,polite…
Mr Abdul Odushoga was punctual,polite and remedied the signal problem with minutes. Better still, he was able to contact BT for me and arranged for a new box and handset to be delivered in a few days. Something I'd not been able to reach them by phone for. So that frustration remedied too . So very much a 5 Star service from a real gentleman too. And all completed by 9.30 am. My Sincere thanks .
Paul Berry
Paul Berry
Abdul was an excellent engineer
Abdul was an excellent engineer, who professionally resolved my issues and explained what was happening in plain English so that I could understand. Well done he is a credit for Kelly Group
VERY IMPRESSED
Andrew Tomlinson arrived at Mam's house and immediately put her at her ease. He was pleasant and efficient, checking to make sure the problem was repaired.
Lovely to deal with
Hossain Was polite and friendly and fixed the issue quickly
Drivers need to be more courteous on…
Drivers need to be more courteous on the road. It would help that before pushing in front of everyone they perhaps pick the right lane to begin with. Maybe an acknowledgment or thanks after being pushed in front of would be nice. Rude! HJ71VAM
Brandon was very polite and explained…
Brandon was very polite and explained everything. He sorted our broadband problems and it's running now great. Recommended!
Hossain was polite and excellent…
Hossain was polite and excellent service and job completed satisfactorily.
Andrew Tomlinson
Andrew Tomlinson was really knowledgeable and kept us up to date with everything he was doing. He is a credit to your business
Broadband Speed…
Charlie Shoesmith resolved a fault with our broadband speed and he came along in the alloted timescale.Great communication and helpful
Andrew Tomlinson was the engineer who…
Andrew Tomlinson was the engineer who attend to fix my fault. He was very Friendly, professional and resolved my issue with ease and no inconvenience for me. Great work
I had an excellent experience with the…
I had an excellent experience with the engineer Andrew Tomlinson who came to fix my crackling phone line. He quickly identified the problem and explained clearly what was causing the issue. The repair was carried out promptly and very professionally, and the line has been working perfectly since.
What really stood out was his friendly and approachable manner. He took the time to make sure everything was fully resolved and that I was satisfied before leaving. It’s rare to come across someone who combines technical expertise with such great customer service.
A very efficient, knowledgeable, and personable engineer – I wouldn’t hesitate to recommend Andrew Tomlinson.
Hossain is professional and polite
Hossain is professional and polite. Thank you
Excellent service
Abdul came out today to fix a broadband issue and provided excellent service. He was friendly, professional, and quickly identified the problem. Everything was sorted efficiently and he made sure the connection was working perfectly before leaving. Really appreciate the great service. Thank you!
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