Kate's Clothing Recensioni 

247
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Always a pleasure ordering from Kates! Its normally a massive order of hair dye and a few bits on top. I like to grab something in the sale every so often. Theyre a hard working bunch and my orders ar... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Took a week to be dispatched, one item out of stock due to system error which was sad, and slightly delayed by Royal Mail as well, but excellent customer service and very high quality, stylish clothes... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've recently dramatically changed size, and Kate's was wonderfully supportive at recommending what I should do when things don't fit and are SUPER popular. Also happy to respond (when possible) about... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generat... Leggi di più

Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di prodotti per capelli
  3. Negozio di abbigliamento uomo
  4. Negozio di abbigliamento donna

Scritti dall'azienda

Gothic Clothing and Alternative Clothing - Kate's brings you the best selection in the UK with super fast delivery and truly excellent customer service. We bring you the latest in gothic fashion from great brands such as Gothic Attitude, Necessary Evil, Dark in Love, Punk Rave, Devil Fashion, Hell Bunny and Killstar to name but a few. Between our tight knit team we live and bleed subculture, and live the alternative lifestyle to the fullest. This is not just our day job, it's our way of life too and that's why you can always count on us to have the freshest, most inspiring, most fashion forward clothing and accessories from all the best brands in Gothic clothing and Alternative clothing.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

247 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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4,4

Tutte le recensioni

(247)

14 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic service and quality.

Made a purchase from there on a Friday and had my item (dragon head mug) by Monday morning.
Utterly fantastic service. My mug is beautiful and holds a lot more coffee than I expected it to, so that's a cheeky bonus.
Definitely recommend this company to anyone wanting quality and value. I shall certainly be using them again.

8 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Brilliant, A+

Its been a while since I ordered with Kate's clothing, but I have to say their customer service was excellent.

I ordered some hair dye, one pot exploded in the mail and the staff couldn't be kinder to sort it out.

On inspection, I think Kate's C are cheaper than the competition (well EMP, and Merchoid) so i would definitely recommend them

14 agosto 2018
Non scritta su invito
Valutata 5 stelle su 5

Wonderful experience

Wonderful experience, start to finish.
I came to Kate’s after reading a post buried in a reddit thread regarding the Gothic Shoe Company. The user had great things to say so I took a chance. I’d been looking to get a pair of pikes for ages! I’m always a bit nervous ordering items from overseas but Kate’s reviews seemed on the up and up.
After I placed my order, email communication happened as order status changed and product shipped the NEXT BIZ DAY.
I live in California. That’s about as far away from England as you can get, in the continental states. I placed my order on Saturday, June 30. I received my boots on Friday, July 6!
BRILLIANT!
Kate’s sent a follow-up email the next day to verify product was received and to let me know they were there to help if I had any issues.
I would ABSOLUTELY recommend ordering from Kate’s Clothing.
Thank you!

11 luglio 2018
Non scritta su invito
Valutata 5 stelle su 5

My favourite shop ever

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generation to have this problem, it's no longer a problem thanks to Kate's. Loads of alternative choice and in plus sizes! Hoards of jewellery, interesting accessories, quirky gifts and trinkets and amazing footwear all at very reasonable prices - perfect.
Add to that 1st rate customer care with a warm, friendly vibe and there's no comparison.

19 giugno 2018
Non scritta su invito
Valutata 5 stelle su 5

Kate's Clothing, The Best for Gothic Shopping Online

I love shopping at Kate's Clothing, they're one of my favourite online retailers, if not THE favourite! Orders arrive promptly and as described. If I order something that turns out to be a tad tight/too small/doesn't suit me, returning it is no problem. You can shop here with absolute confidence! I love the reward points too! I recently bought a lovely swimsuit for my holidays and only paid for the postage (because I hoard my points until I have loads!).

17 giugno 2018
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service

Ordered some things in a panic and they went above and beyond to help me get them, not only that but my daughter's order (which she had not requested next day delivery for) was also expedited and arrived with mine.
The clothes were also really nice quality and just as described.

8 giugno 2018
Non scritta su invito
Valutata 5 stelle su 5

Great service from Kate's Clothing

Great service from Kate's Clothing. The original item that I ordered didn't fit but was able to return it for free and get the right size sent out. Very happy with my purchase overall and will buy from them again in the future.

8 giugno 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thank you so much for the lovely review. We're more than happy to help out with exchanges, it's tough to get sizing right online. :-)

Valutata 5 stelle su 5

I ordered a few things for my 10 year…

I ordered a few things for my 10 year old girl who was wanting a little of what mum likes. The items arrived very quickly, perfectly packaged and the dresses etc were absolutely gorgeous. We both love them and love the site, lovely stuff :)

7 giugno 2018
Non scritta su invito
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Risposta di Kate's Clothing

Yay! Thanks so much for the lovely review! We're really glad you're pleased with everything :-)

Valutata 5 stelle su 5

Excellent products and service

I love the Kate's Clothing website and have ordered several items from here. The latest were a pair of ANTIBrand capri leggings. The payment page had an error as I made my order and I was charged 3 times for the same product. I rang up Kate's Clothing and was refunded the excess instantly, no issues at all. Great customer service and an excellent selection of alternative products!

29 maggio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thanks so much for the lovely review. It means so much to us!

Valutata 5 stelle su 5

Brilliant service.

I ordered the wrong size dress and the help I received was so good, very helpful. The replacement arrived very quickly and it is wonderful. Many thanks to the friendly staff who dealt with my phone calls. I would definitely recommend to others. The dress is true to size. Thank you again.

25 maggio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thanks so much for the lovely review, it means so much to us! :-)

Valutata 5 stelle su 5

HIGHLY RECOMMENDED

HIGHLY RECOMMENDED. Questions answered by e mail and phone. exchanged sorted. quick delivery. refund of postage promptly dealt with. will use again. Clothes are good too.

10 maggio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thanks so much for the lovely review. It's such a big help to us! :-)

Valutata 5 stelle su 5

Love this company!

Wonderful customer service. Great selection of alternative clothing and accurate sizing. Never had an issue with delivery and my orders always arrive quickly.

I buy all my clothing from here now as they always have something that I want and at good prices.

29 aprile 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thank you so much for such a lovely review, it really means a lot to us! :-)

Valutata 1 stelle su 5

Horrible experience

Horrible experience. I ordered a dress, have yet to receive it. When I called the number was out of service, I have emailed TWICE and received no reply. And I still don't have the dress.

Update: hello, after you replied on Feb 28, I forwarded the order review which includes confirmation number to you. On March 2 you again reached out and stated you had not heard from Me. I have again forwarded the The above to you. The confirmation number is #405365.

17 febbraio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Hello Stacee. I'm so sorry you haven't received your dress yet. I haven't been able to find any record of your order based on the name you've used for this review, or any emails, but if you email me direct at kate@katesclothing.com, I will get to bottom of the issue. You can also phone on +44(0)121 6631944 during UK office hours. Please rest assured that we would never leave a customer unanswered and always do our very best so please do get in contact and we'll put things right. Kate

Update: We were finally able to get in touch with each other and with further information your order information was found. We were also able to establish proof of postage on 26th January. The order was assumed to have been lost in the post and a full refund was issued.

Valutata 5 stelle su 5

Fantastic alternative selection!

Been shopping with Kate's Clothing for years now and have made many purchases with them, never had a single issue with late delivery or substandard goods. One of the best selections of alternative wear and products available in the UK and I wouldn't shop anywhere else!

7 febbraio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thanks so much for your lovely review! It means so very much to us :-)

Valutata 5 stelle su 5

The number 1 clothing company in the world!!

This is the most amazing company for alternative clothing and goods i have ever used. I am a multi-time returning customer and I will continue to use them for as long as they trade! The staff are so friendly and extremely helpful whether it be sourcing some stock or fixing problems. They have a vast array of clothing for, men, women and kids, goths, punks, emos, in fact everyone who likes alternative stuff. They also have an incredible range of items for your home from candle sticks to bath bombs, from shelves to (un)fortune cookies.

This really is a wonderful shop and I hope they go on trading for decades to come :)

29 gennaio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thank you so much Nancy! It means a lot to us to hear your positive feedback. Thank you for shopping with us :)

Valutata 5 stelle su 5

Brilliant Service

Brilliant Service. Placed an order Thursday afternoon, arrived Friday morning with none of the usual problems that I have encountered from couriers used by other companies. Keep up the excellent work. As a first time customer I am extremely happy.

12 gennaio 2018
Non scritta su invito
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Risposta di Kate's Clothing

Thanks so much Chris :)

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