When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... Leggi di più
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Scopri cosa dicono le persone
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... Leggi di più
L'azienda ha risposto
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... Leggi di più
Jovonna was recommended to me by my sister who recently made a purchase. The quality of her coat, was pheonomal. Jovoanna's website is easy to navigate with plenty of images of each product. Hassel f... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Informazioni di contatto
Portobello Road 251, W11 1LT, London, Regno Unito
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
4,1
Molto buono
186 recensioni
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Solitamente risponde entro 24 ore
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This would be a zero star review if…
This would be a zero star review if possible - customer service is zero - returns policy horrendous - word of advice buy through a stockist rather than direct.
24 maggio 2023
Non scritta su invito
Risposta di Jovonna London
Dear Marie,
We want to express our sincere apologies for any inconvenience caused by our customer service and return policy. We understand that you expected to be able to return your item, and we regret that this was not possible due to our policy guidelines.
Our policy allows for returns within a 14-day window and offers store credit as a courtesy for customers who still wish to return items after this period. This information has always been readily available on our website, which we recommend consulting for future orders.
To provide you with a clear understanding of your order timeline, please see below:
- Order placed: Friday, April 28th, 2023, at 16:57 (we fulfil client orders until before 1 pm and do not operate on weekends and bank holidays)
- Order fulfilled: Tuesday, May 2nd, 2023 (the first working day after the bank holiday)
- Order delivered: Thursday, May 4th, 2023
- Return enquiry: Monday, May 23rd, 2023 (20 days from the day of delivery)
As our refund policy states, you have 14 days from the day of delivery to return an item. Unfortunately, we cannot offer refunds outside of this returns period. We understand this may not be the outcome you hoped for, and we apologize for any inconvenience caused.
We appreciate your understanding and encourage you to refer to our refund policy for future orders. Thank you for being our valued customer.
Great easy to use website #5191750910200
Great easy to use website
21 maggio 2023
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Risposta di Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
My to go shopping shop
I have ordered a few items lately. It has been one of my favourite shop and i love the style.
21 maggio 2023
Non scritta su invito
Risposta di Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Good quality clothes and different…
Good quality clothes and different styles to choose from. Great customer services
29 aprile 2023
Non scritta su invito
Risposta di Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
I love this brand
I love this brand. Found it at Portobello Road Market and I am now obsessed. Its a little weird that the discount codes aren't working properly, so I ended up with 10% instead of 15% off which is a bummer. But the clothing itself is decently priced for the unique style and quality. Order #5184320897272
12 maggio 2023
Non scritta su invito
Risposta di Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Don't believe their 'Hassle free returns'
I am very disappointed with the customer service I've received from Jovonna so far. My items were ordered on April 15; the package took 10 days to arrive and it did not contain a returns form; and items were returned on May 2 a week after the package was received.
It is now May 14 - so a month has passed since purchase - I don't have the items any more, have not received the money back or any confirmation the refund was processed. Plus I ended up spending an extra £11 for the return.
The website says they offer 'Hassle free returns' but this could not be further from the truth. I've emailed many times, no answers; have been calling the returns phone number and no luck with that either. I returned something to Amazon on the same day (for free!) and got my money back within two days.
This is a £150 return! Where is my money? This is unacceptable.
15 aprile 2023
Non scritta su invito
Risposta di Jovonna London
We apologize for not getting back to you sooner. Due to the timing of two bank holidays, our team's response time was reduced . As a small team, we may have different resources than Amazon, but we are dedicated to providing fair treatment to all our customers and delivering exceptional service. We are actively working to improve our communication and response times so situations like these won't repeat.
Jovonna Team x
Jovonna is now my go to brand
Jovonna is now my go to brand, whenever I need an outfit for an occasion I check out Jovonna first. I love their design, so cool and unique. Also, I feel like their designs suite all ages. I'm 50, I look and feel confident in any of its outfits. The quality is fantastic, which isn't reflected by its affordable prices. I have made return in the past as well, easy and quick! So all in all, great design, fantastic quality, good customer service. Highly recommended!
#5182865146104 Ky London
11 maggio 2023
Non scritta su invito
#5182827036920
#5182827036920
The design of the website is clear. A pleasant shopping experience
11 maggio 2023
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There are really some lovely.I will…
There are really some lovely.I will definitely be buying again
10 maggio 2023
Non scritta su invito
The coat is so feminine and…
The coat is so feminine and comfortable. I got a lot compliments when I wear it. #5180079210744
10 maggio 2023
Non scritta su invito
The most beautiful and thoughtful brand!
For the first time ever, I’m actually in awe with this brand. The most beautiful and quality clothings. And they included a wonderful gift which was very thoughtful of the company. I recently discovered this brand and will definitely be ordering some more.
9 maggio 2023
Non scritta su invito
I like Jovona London very much since I…
I like Jovona London very much since I have bought a dress at NottingHill. #5178266222840
6 maggio 2023
Non scritta su invito
Lovely clothes, really nice range of items.
I visited the shops on the Portobella Road and bought a lovely dress in the sale which fits so nicely. I just received another dress that I bought online. It again, fits me perfectly and was so nicely packaged. So nice to receive the earrings gift. I will definitely be buying again. There are some really lovely and different items in the store. I can't comment on the customer service as I'm very happy with my purchase and haven't had to contact them.
Review reference 5169864343800
27 aprile 2023
Non scritta su invito
I like this brand.
3 maggio 2023
Non scritta su invito
Fabulous clothing beautifully made
Fabulous clothing beautifully made
High quality garments
Had to. Return an item very easy no concerns
29 aprile 2023
Non scritta su invito
Poor sizing and returns
First, I received a coat size XS that looks like XL. It was written that is slightly loose not super loose. Then, if I want to return it I have to pay £5.5 and go to some shop far from where I live. Your designs are really good but you need to do something about sizing and returns. Not everyone wants to look 9 months pregnant in your clothes…I know oversizing is a trend but write this clearly on your website.
12 aprile 2023
Non scritta su invito
Very good quality and speedy delivery
I really liked the chemise I ordered, great quality and very quick delivery.
I recommend this shop.
15 febbraio 2023
Non scritta su invito
such terrible experience
such terrible experience, with no customer service responding and no one taking the call. I simply need a refund with the order sent back already! Who can tell me whom to reach for such issues? Thumb down and shame for Jovonna!
18 gennaio 2023
Non scritta su invito
Amazing Quality
This was my second purchase from Jovonna; they never fail to amaze me every time.
Fast shipping, Perfect packaging, Excellent quality, and every piece is unique and stylish. Also, I like how elegant is the new logo!
24 novembre 2022
Non scritta su invito
Absolutely terrible customer service
Absolutely terrible customer service! I ordered a coat I tried in store but ordered online as it was discounted online. It arrived in a tiny bag, so the coat was completely creased. I've sent it back. No refund yet. They hardly answer emails and landline for head office isn't answered! Worst customer service I've ever received and would encourage people not to buy from them.
This is the first bad review I have ever written!!!!!
16 dicembre 2022
Non scritta su invito
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