Jordan Fishwick Recensioni 

Though the sales side of the business appears okay, with some great reviews, the property management and rental management side is appalling.

To be clear and way of update the Landlord to his immense credit intervened and ensured I did get my deposit back. He had left it to this Agency and assumed they would act more honourable and professional.

Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned. Yet that was their job as managers of the property, with an overseas landlord.

Even the estate agent showing me around said it was dirty.

On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and had damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%. When I spoke to the Landlord after about this he confirmed this had come from the Agent, who was trying to get more fees.

But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. This was later confirmed in email by her manager. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord (overseas!) to resolve and as property managers they had no involvement or responsibility to me.

Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up.
As they obviously had someone else lined up. Overseas people it turned out that were happy to pay more.

A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp.

So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more.

Update: The agents are claiming I wrote some the negative reviews below. Which I have not. Eg Kevin Hainsworth. Surely they know that was not me. They also sent a number of emails saying I was out of order complaining and should be ashamed of complaining. Their own complaints process is line manager based - so there are no true checks and balances. They mark their own homework.

I stand by the key facts. 1. Trying to up the rent 10% after I had agreed to be the tenant. (Have emails on it).2. Upping the rent as soon as they could by 20% and no regard to rental laws around that. 3. The flies and wasps infestation. Which l meant two rooms were unusable. 4. Using one of their mobile phones to record my personal stuff, including photographs of tables with my documents on. Without my agreement and claiming the landlord had asked for it. They eventually had to admit that was not true - just blamed him 5. Damp issues - which I accepted around an old house in need of repairs and absent Landlord that assumed he was paying the estate agent to look after everything

6. Dirty kitchen and house not properly cleaned on moving in. 7. Staff focused on themselves and not prepared to think of tenants as clients.

Yes they can send me emails saying I should be ashamed of complaining. But that will not fix their ethics. They can bully but with the majority of TrustPilot reviews being the lowest star, at some point they will implode. My story isn't the worst, but their reaction and zero tolerance to feedback and complaints is unique.

After 40 years in the same house we were very glad to have the Wilmslow JF team's knowledge, experience and professionalism to help us through the process of selling. Very successful outcome, and very good communications throughout with Broghan and Richard. People tell us it's never great fun to sell a property, but it certainly helps to have confident guidance and support through the process.

Terrible underhand service. They took four weeks from taking my deposit to eventually telling me they wasn’t giving me the property. They wouldn’t give me my deposit back then they put it on the market for 2 1/2 thousand pounds more per annum. That seems almost illegal

UPDATE (5th February, 2024):

Investigation into Chelsea Gardner's behaviour completed.

I now quote from Martin Moston, director of this appalling agency:

"Having formally reviewed your account with Chelsea and compared to her account, she advises she did swear at you once, for which she is frustrated at having let herself down, but refutes any other claim. Chelsea has advised this was in the ‘heat of the moment...'

It goes on...

"We have not had any other such complaints and the staff member in question has been working for us for 18 months with no question of character and excellent feedback on how they deal with clients..."

Additionally, not once did the investigation mention the cold calls from withheld numbers asking about my situation and they are going to "pop down to see me."

This started to happen straight after the abusive confrontation with Chelsea, which I told the investigating team about immediately.

It would seem that this abusive behaviour that people like Chelsea exhibit towards customers is actively endorsed by senior management of this disgraceful organisation. Chelsea has not even received a caution for her behaviour, with senior management taking her side of her deranged story. Plus, this company/ employees misuse personal information and go against GDPR legislation.

I will let readers of this review conclude whether to interact with this company or choose a more friendly, professional agency.

January 26th, 2024.

Wow...where do I start , 😳?

I had two viewings booked today.

First viewing there was a mix up with postcodes by another employee, but I got there within the stipulated time, just for Chelsea to leave, even though I had fifteen minutes remaining and was at the correct place.

So I sent emails to Chelsea and the rest of the team, but they (especially Chelsea) can't seem to admit their mistakes or say sorry.

I then had another viewing at 4:30pm, and arrived there by 4:20pm. I then received an email saying the viewing was cancelled. I phoned the office, and they said it was not cancelled and Chelsea would be there.

What happened next is unbelievable:

Chelsea arrives and I told her my name and viewing time. She said it was cancelled due to my conduct!!! I had ready wasted the whole afternoon for these viewings, so questioned Chelsea's decision.

She then went ballistic and started screaming and shouting whilst calling me all the foul, discriminatory names you can imagine. It got to the point I had to walk away as she got in my face threatening to slap me and get 'bad men from Manchester' to sort me out!!!

She is one disturbed and unprofessional individual I have ever encountered.

Suffice to say, I have lodged an official complaint and will update this review when I know the results. However, I implore everyone wanting to use an estate agent in Manchester, whilst avoiding this one like the plague until they sack employees such as Chelsea.

I contacted them to arrange a viewing to buy a flat. They asked for a mortgage in principle or proof of cash(?!?) just to book a viewing! - nonsense and unprofessional

More importantly, the person on the phone was entirely rude, unprofessional, patronising and I honestly believe racist.
To add to that they were also full of lies saying that all agencies need mortgage in principle to arrange a viewing. - I've personally had several viewings now and in the past without a decision in principle.

Maybe they were having a bad day but honestly I would never trust this person and consequently the agency to handle such a transaction for me. If I were someone considering selling or letting with them, I'd stay clear. - hope this reaches people and the agency to improve their service.

The female agent - her customer service is extremely poor and unprofessional, indicating a clear need for additional training. Shame on her! 🤦🏻‍♀️l never meet a local agent like her attitude. omg

I purchased my new flat via Jordan Fishwick in Wilmslow. The agent concerned was extremely diligent and hard working in pursuing the final goal to completion. He worked on behalf of my vendors but I felt that I also had his full support. Bravo RP.

Thank you so much to Richard Peck and the team for all your hard work getting our house sold and navigating the process through to completion.
As part of a 10 property chain it was a challenging process and without Richard’s pragmatic approach and being willing to go above and beyond I don’t think our sale/purchase would have gone through.
Thanks for all the hard work and patience throughout!

Nothing but praise for William Saunders based at the Wilmslow branch. William worked hard to ensure the purchase went through under extremely challenging time constraints. William kept us informed throughout the process, often challenging others within the chain (including solicitors). I’m certain the chain would have collapsed without Williams interventions.

After 3 years spent in the UK for work, I can definitely say that I'll be leaving behind a piece of my heart in this country, impressed about the British spirit, kindness and lifestyle.

hardly ever I've met someone rude for the expection of this company I'm reviewing, and I'm speaking in particular of the branch that covers the Didsbury area in Greater Manchester.

As a tenant I've been treated very poorly and I'll give you few examples:

1. they've left me with a broken window during winter for months,

2. I've lived in an apartment with cealing all stained by infiltration due to tenants living above my apartments and due to a very bad weather condition that ruined part of the livingroom ceiling close to the window, and they've never organized repainting, even though we've asked for years.. (and we're talking about a nice apartment in a very nice area in Manchester)

2. disrigarding any kind of decency they've increased rent every year only few days before the end of the contract leaving me with no choice but to renew, it's ok to increase rent, don't get me wrong, but doing it a handful of day before the end of the contract is quite underhand... don't get me wrong, legal, but still, that's the worst part, they'll always find the legal way to screw you over

3. After 3 years, even after proving a long time notice before I was leaving (anticipating the end of the contract of basically 1 month only...) they've exposed to me an absurd exit fee, and a daily rate until the start of a future new tenancy. With that scenario I kindly asked to put the house on the market to not incur in even more costs, but they've replied by saying "no exit fee in advance, no house on the market"... even though I'm leaving the apartment in 2 weeks...

I have to say that only "supporting" the landloards is not a good way of doing business and treating people like that is never acceptable.

Thank you all for reading, please if you can, don't rent any apartment managed by this company.

Excellent work by Richard Peck at the Wilmslow branch. Very persuasive and worked hard to get the exchange and completion done despite the difficult chain attached. Thank you.

First time buyer. Should have been easy but ended up being a very long, drawn out process. Had it not been for the Chorlton branch at Jordon Fishwick (Stuart for the first 5 months and Maura who took over during a difficult exchange & completion) I think we would have given up. We were guided and helped through to a successful conclusion! Would not hesitate in recommending this company.

Excellent customer service from Debbie and Martina. Great communication and nothing was too much trouble. Would definately recommend them.

This Estate Agent (Chorlton branch) allows gazumping after an offer has been accepted and buyer has agreed to proceed. They say they would allow this up to Exchange day!

They do not give you the truth of the situation. I had to squeeze the information out of the sales director!!

I would not trust this estate agent.

Although gazumping is not illegal in the UK,
it is completely unethical and professionally unacceptable!

Nobody ever answers the phones.
Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call.

I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted.
There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me.

I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.

I am a returning client with Jordan Fishwick and they have yet again impressed me with their tenacity, professionalism and sheer results. After having the property appraised by several agents, I chose to go with Jordan Fishwick as I had a good previous experience with them, plus they have a strong presence in the area. They achieved three asking price offers for me after only three weeks in a tricky market. A huge thanks to Guy and all the sales team in Wilmslow.

Maura and her team at the Chorlton branch helped me sell my property and kept on top of things throughout what was, at times,
a very stressful process. I’m very thankful to have reached completion and it was thanks to Maura’s experience, diligence and perseverance that I am where I am, I’ve managed to sell my home to lovely buyers. Thank you!

If I could score zero stars for this company then I would. Total lack of care from a tenants perspective. From a landlords perspective not great either as the workmen they send are not specialist - ie sending a general handyman to paint over damp - it still showed as the paint was runny as water.
I couldnt move in on the day I had paid to as the house hadnt been cleaned and the boiler was broken.
On move out the experience got worse. The house was left immaculate yet they took £75 to clean the worlds smallest bathroom (only a shower no bath) and £105 to pull up some weeds on the front drive and trim a bush.
Terrible experience, made to feel like a 2nd class citizen. AVOID

I have rented with Jordan Fishwick for over a year now they are fantastic at the wilmslow branch everyone you speak to is really helpful and nothing is too much trouble Jordan and Debbie In the letting team are very very good and provide a five star service highly recommended

Disappointing experience with Jordan Fishwick. Took far too long when requesting maintenance, especially the boiler broken over 5 months in winter. Horrible communication (our property manager changed twice). Do not recommend.