Troy was excellent. I am a difficult customer but Troy remained calm and patient with me and answered all the questions that I had. He is an asset to the company and should be promoted as he’s got some of the best communication skills Iv seen. His manager Matt was also very good to us and was crucial to the process from start to end. If anyone is looking at buying a car from these guys. Go to Troy. You will not be disappointed!!

Friendly and helpful staff. A good vehicle at a good price.
Made the experience an pleasurable one.

Excellent Service from Brad! Very streamline experience and not pushy at all with my best interests at foremost importance

Oliver at JJ premier cars was very helpful and pleasant and I found the experience very quick plus really happy with the new car.

Brad was very helpful. The car is pristine and a fantastic price. Very happy with the overall experience.

Nicola was very helpful. Professional. Car was in mint condition.
Very happy with the service.
Would definitely recommend.

Do not buy a car from this company unless you’ve got good breakdown cover or like to see it parked on your drive with a dashboard lit up like a Christmas tree & fight to reject the car because they tried to continually stick plasters over major problems! Glad to see the back of the car & their useless excuse of customer service. Never again… you have been warned.

Fantastic customer service, the team have been amazing from start to finish, quick turnaround getting the new car ready, Oliver was awesome and made the while process super easy, thank you JJ premium cars.

Great service

Great place to purchase a car from. Nice cars and friendly people

Good experience with jj cars & Oliver straight forward experience
Thanks

Natalie was extremely helpful in both the times we came to JJs Premier cars.
Although we hadn't made an appointment she made the time to see us and explained everything about the Audi I was purchasing she talked me through the best finance options and explained everything precisely and clearly.
If your looking for a new/ used car this is definitely the place to go and Natalie is the lady to see. Thank you 😊

Brad was remarkable. His service was second to none ,I can’t recommend Brad anymore. If you are in the market for a new auto mobile please come pay him a visit!!!

Oliver is such a gentleman and will make sure your listened too and makes you feel comfortable. Advice, always check the car over good and proper

We bought a Discovery sport and on collection the vehicle was not clean . Also the battery warning light was on we were told the car just needed a run so we decided to take it however
After a 3 hour drive the battery light was on
I contacted there customer service line to get the car booked in under warranty they asked me to bring it back to them
This I was not prepared to do as I was told warranty was national cover . This was not true according to CC . After a battery test at my local garage it was clear the battery was not holding the charge I decided to buy a new battery this resolved the issue my concern is if they carried out a 114 check this should have been picked up and been fixed so was 114 check done ? Also the service light is on was it serviced ? So if you’re buying a car double check everything before you leave .Also clarify the warrant especially if your travelling distance
They did pay for the battery eventually.
Very frustrating getting hold of CC

Fast professional service with a smile 😊 Lucy is a credit to the company and if I had my own business I would ask her to come and work for me with built in bonuses! Plus company car of course.. Well done Premium car…

It was quick and efficient.
Good quality cars and good service.

I found an Audi a1 that I liked very much, after reading the awful reviews for this company I was hesitant at the start. I spoke to Lucy, who told me to trust them and that there’s two sides of the story. Lesson learned, I shouldn’t have trusted them.

They force you to leave an £100 Deposit before you can even view the car, also trying to force you to do a finance application before viewing. Which I refused to to.

Upon arrival the Audi looked very clean and smart despite having wet seats when I booked for a test drive. I decided to go ahead with the purchase, after they snuck in their admin fee that they mentioned right at the end of the sale! There was a deep scratch, the paint work was peeling on the grill, the badge was hanging off and it needed a new tyre to pass MOT, I was assured would be sorted and I could collect on the Tuesday. However this turned into the following week, to which I had to pay for temp insurance as they let me down. After paying for temp insurance on another car which they refused to reimburse, after calls and emails, they finally moved it only a few days earlier, picking it up slightly earlier, the scratch was still present. They promised on the day of viewing it would be gone. At this point I accepted it out of pure Boredom of waiting and being messed around already.

The car was fine for two weeks aside from the back motor on the wiper packing up instantly! I sent it to my local garage to be checked over, oh what a disappointment that was

My garage made me aware of the battery at 51%, the break pads at 90% and 70%, the suspension springs corroded/broken, the front rear bushes were worn, the engine cover and front grill was broken, the gear box was leaking, malfunctioning, not selecting gears in emergency mode!!! And it needed another new tyre. The garage who do MOTS infact said they don’t know how it passed an MOT and it would fail now, making the car not even road worthy. THIS CAR AFTER 3 WEEKS OF OWNERSHIP IS NOW UNDRIVEABLE SAT ON MY DRIVEWAY.

All of these faults were reported to jj premium cars the same day. To which they asked for the paperwork from the garage, I provided this instantly, they were provided a job sheet that the garage made.

After hearing nothing from them over email, I asked to return the car under consumer rights act within 30 days that they even state on their website and finance.

However jj premium cars think that they do not need to abide by the FCA or consumer rights. They said I needed to bring the car for them to look at, leave it there, find my own way home, while they take however many days to look over it, wouldn’t let me wait with it, wouldn’t offer me a courtesy car and wouldn’t co operate what so ever. Considering no where it states I even need to follow this procedure! The finance specially said not to give them the car, incase they fix it behind our backs, making the faults not visible to a third party garage that the finance would send out.

So I’m being left to battle with jj premium cars. I should have listened to the reviews, about their service and the cars they sell.

I have reported the garage they used for Ghost MOTS, I have reported jj premium cars the the FCA and the financial ombudsman and trading standards.

All they want is the car off their forecourt, the sales attitude on the men that work there is disgusting and the customer service “team” in other words Luke, has the most disgusting attitude and couldn’t even apologise for the car or the distress caused.

There was no apology over the phone, just pure attitude, he stressed he wanted to car back to view, but by trading standards and the finance company, this is NOT required.

The paper provided was a health check, and no more was asked for, if it was I’d of happily provided.

Not to mention they book the sales staff to multiple appointments so you end up sat in the waiting rooms for hours.

I am currently waiting for them to reply to the finance company and myself, to finally give in and the the car back under the 2015 act as it broke in 30 days.

Thank you, I bought a Range Rover, after searching the normal web sites, I found JJ premium Cars. The car had under the expected mileage, with service history at a reasonable price, what more could I ask for. Well a full service, including repairing a scratch on a door panel and ordering a part from Land Rover. I am very happy with the customer service i received. Stuart.